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Software applications specialist skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

George Miller,

Chirag Parikh Ph.D.

Below we've compiled a list of the most critical software applications specialist skills. We ranked the top skills for software applications specialists based on the percentage of resumes they appeared on. For example, 23.7% of software applications specialist resumes contained technical support as a skill. Continue reading to find out what skills a software applications specialist needs to be successful in the workplace.

15 software applications specialist skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how software applications specialists use technical support:

Provided technical support for Mass Spectrometer and HPLC-related software applications, operating systems and related computer problems.
Coordinated recovery and troubleshooting between customer contacts and advanced technical support groups.

2. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how software applications specialists use pos:

Job responsibilities include: Implementing and training SMS Host and POS.
Created product management resolutions for Inventory Module of 3700 POS Configuration to resolve inventory discrepancies at store level.

3. Microsoft SQL

Here's how software applications specialists use microsoft sql:

Manage support cases for over 18 enterprise clients including defect identification, configuration changes, and Microsoft SQL code analysis.
Create queries using Microsoft SQL Server 2000/2005.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how software applications specialists use troubleshoot:

Assist users to solve operating problems, troubleshoot and repair computer hardware including Dell, HP, Micron, Panasonic.
Resolve computer problems for members of Veteran's Benefits Administration Setup and troubleshoot network and local printers Setup and troubleshoot computers

5. User Training

Here's how software applications specialists use user training:

Provided dedicated 24/7 support through product sale, product implementation, user training, and post-sale support.
Conduct End User Training in (Maintenance Planing, Inventory & purchasing ).

6. Software Support

Software support is a service provided to clients by software providers to assist them to resolve any challenge they may encounter while using the product. It could also extend beyond addressing challenges to helping them update the software and providing resources that will help clients maximize the product like user guides and demos. Software support at its core involves the troubleshooting and identification of problems which then leads to solutions.

Here's how software applications specialists use software support:

Reduced monthly software support bill by thousands of dollars.
Generated high satisfaction levels while providing lab system and hardware/software support, troubleshooting, and implementing various technology solutions.

7. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how software applications specialists use software issues:

Developed internal and external software-specific documentation by recording and submitting new solutions to successfully resolved technical cases relating to software issues.
Provided technical expertise in troubleshooting customer hardware and software issues.

8. XML

XML is a medium for storing and transporting data that is independent of software and hardware. XML stands for eXtensible Markup Language. XML, like HTML, is a markup language that was created to store and transport data. It was created with the intention of being self-descriptive. There are no predefined tags in the XML language. Another feature is that XML is extensible.

Here's how software applications specialists use xml:

Leveraged XML technologies for Committee hearing schedules and roll call votes to promote ease of information transfer and open government initiatives.
Introduced XML technologies to the Senate legislative systems infrastructure.

9. Software Solutions

Here's how software applications specialists use software solutions:

Partnered with hardware manufacturers for sales support, and pairing ERP devices with ERP software solutions.
Developed and maintained internal Collaboration tools for Software Solutions Team.

10. Technical Problems

Here's how software applications specialists use technical problems:

Worked the help desk troubleshooting technical problems with the Adobe applications for architects, engineers and designers.
Correct technical problems and information technology issues effectively.

11. Training Sessions

Here's how software applications specialists use training sessions:

Conduct new hire orientation training and individualized one-on-one training sessions.
Delivered training sessions at sales conventions, resulting in user requested features added to the software improving software acceptance and usage.

12. User Acceptance

Here's how software applications specialists use user acceptance:

Performed unit and integration testing and managed user acceptance testing.

13. PC

Here's how software applications specialists use pc:

Manage project to develop PC based configuration program, making the AL-1500 and AC-II fire alarm systems field programmable.
Proposed and launched a company wide job task and PC skills analysis.

14. Help Desk

Here's how software applications specialists use help desk:

Help Desk Monitored SLA's, contracts and ticket system traffic within IBS web portal and Spice works ticket application.
Helped train Help Desk staff on the triage of incoming calls and how to assess their severity.

15. Training Materials

Here's how software applications specialists use training materials:

Develop and deliver training materials in classroom setting and individual tutoring.
Developed technical training materials for proprietary software systems and applications.

What skills help Software Applications Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young software applications specialists need?

George Miller

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for a software applications specialist stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all software applications specialists possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.

What hard/technical skills are most important for software applications specialists?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Programming.

-Understand algorithms and data structures.

Do you want to know more?

List of software applications specialist skills to add to your resume

The most important skills for a software applications specialist resume and required skills for a software applications specialist to have include:

Technical Support
POS
Microsoft SQL
Troubleshoot
User Training
Software Support
Software Issues
XML
Software Solutions

Technical Problems
Training Sessions
User Acceptance
PC
Help Desk
Training Materials
EMR
HTML
QA

Windows XP
Unix
Customer Support
Technical Issues
DB2
SharePoint
Software Updates

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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