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Software support analyst skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Kate Marek Ph.D.,

George Miller

Below we've compiled a list of the most critical software support analyst skills. We ranked the top skills for software support analysts based on the percentage of resumes they appeared on. For example, 12.6% of software support analyst resumes contained software support as a skill. Continue reading to find out what skills a software support analyst needs to be successful in the workplace.

15 software support analyst skills for your resume and career

1. Software Support

Software support is a service provided to clients by software providers to assist them to resolve any challenge they may encounter while using the product. It could also extend beyond addressing challenges to helping them update the software and providing resources that will help clients maximize the product like user guides and demos. Software support at its core involves the troubleshooting and identification of problems which then leads to solutions.

Here's how software support analysts use software support:

Provided insurance software support for customers.
Provide software support for financial software systems, which involved phone support, on-site visits, and teaching product in seminars.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how software support analysts use troubleshoot:

Determined and troubleshoot any reported customer product problems via telephone or e-mail.
Generated Microsoft Excel spreadsheets to troubleshoot client financial data.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how software support analysts use technical support:

Provided front line technical support to multiple county clerks regarding issues they encountered utilizing our elections system management software.
Resolved incoming technical support calls for this privately-held company focused on an automotive dealership software suite.

4. Home Health

Here's how software support analysts use home health:

Remained updated on changing Home Health billing specifications and healthcare regulations for Medicare, Medicaid and Commercial payers.

5. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how software support analysts use java:

Resolved Java and Active X related issues that prevent users from launching and viewing software via phone and email contact.
Tested Customer's Java Applications with Oracle Web Server, Oracle Files and resolve any performance issues.

6. Data Analysis

Here's how software support analysts use data analysis:

Developed metrics aligned with data analysis techniques to monitor the efficacy of the criminal remediation process.
Resolved customer technical issues through online research and data analysis.

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7. Customer Support

Here's how software support analysts use customer support:

Performed basic customer support as well as administrative clerical support.
Provided excellent customer support of property tax software program.

8. Microsoft SQL Server

Here's how software support analysts use microsoft sql server:

Configured numerous networked and Microsoft SQL server databases and facilitated efficient network-wide data-sharing processes.
Maintain windows forms to store various customer and employees information utilizing ADO.NET and ASP.NET and Microsoft SQL Server.

9. Client Issues

Here's how software support analysts use client issues:

Coordinated and communicated delegation of client issues to second line support, database administrators, and project managers.
Install applications, and report and resolve internal and external client issues with applications and web products.

10. Customer Satisfaction

Here's how software support analysts use customer satisfaction:

Interfaced between IBM development and Wall Data development to provide defect resolutions and resolve customer satisfaction issues.
Coached non-technical users through software installations which improved customer satisfaction.

11. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how software support analysts use software issues:

Developed internal and external software-specific documentation by recording and submitting new solutions to successfully resolved technical cases relating to software issues.
Communicate effectively with medical practices on their current software issues.

12. Remote Desktop

Here's how software support analysts use remote desktop:

Interfaced with customers using WebEx, Remote Desktop, IM, Skype as well as traditional methods.
Support Windows and Web-based REPS products via phone, e-mail and remote desktop application.

13. Hardware Support

Here's how software support analysts use hardware support:

Worked closely with programming, hardware support, and system administration staff.
Provided software and hardware support to AS/400 customers and IBM Business Partners.

14. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how software support analysts use crm:

Updated internal CRM database quarterly and as necessary.
Documented all activity and solutions in CRM system.

15. HTML

Here's how software support analysts use html:

Designed interactive web pages using HTML, JSP, CSS, JavaScript and AJAX as per the requirements.
Maintain and enhance company's website utilizing HTML and CSS.

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What skills help Software Support Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What software support analyst skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young software support analysts need?

George Miller

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for a software support analyst stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all software support analysts possess?

Robert Rucker

Lecturer, Arizona State University

Being able to learn a new technology very quickly is critical since that is what my students encounter.

Do you want to know more?

List of software support analyst skills to add to your resume

The most important skills for a software support analyst resume and required skills for a software support analyst to have include:

Software Support
Troubleshoot
Technical Support
Home Health
Java
Data Analysis
Customer Support
Microsoft SQL Server
Client Issues
Customer Satisfaction
Software Issues
Remote Desktop
Hardware Support
CRM
HTML

Salesforce
Software Applications
QA
Technical Issues
Linux
Software Installation
Customer Issues
XML
Windows XP
Technical Assistance
Proprietary Software
Support Issues
Computer System
Call Tracking
Customer Inquiries

Software Products
Debugging
Windows Server
SharePoint
PC
Level Support
Problem Resolution
Technical Documentation
Network Troubleshooting
Unix
POS
System Issues
SLA
Client Inquiries
Management System

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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