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Spa director skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical spa director skills. We ranked the top skills for spa directors based on the percentage of resumes they appeared on. For example, 18.5% of spa director resumes contained customer service as a skill. Continue reading to find out what skills a spa director needs to be successful in the workplace.

15 spa director skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how spa directors use customer service:

Provided excellent customer service and demonstrated flexibility by understanding how to develop various solutions from objections/issues for the diverse customer base.
Demonstrated and reinforced excellent customer service to promote a positive customer experience to ensure efficient, quality service.

2. Reservations

Here's how spa directors use reservations:

Worked closely with Sales and Marketing and Reservations to create local and drive marketspecials to increase revenue.
Reviewed and revised treatment reservations daily to maximize revenue.

3. Front Desk

Here's how spa directors use front desk:

Front Desk Reception Training and Management
Created an operations manual for the front desk operations and an employee handbook for all employees covering company policies and guidelines.

4. Guest Satisfaction

Here's how spa directors use guest satisfaction:

Achieved the extraordinary feat of growing overall guest satisfaction from 85% in 2012 to 95% in 2013.
Surpassed prior-year revenue; wrote FY2013 budget and achieved budgeted goals while maintaining guest satisfaction and employee morale.

5. Spa Services

Spa Services are beautification and relaxation services including manicures, massages, and other body treatments. Depending on the spa, these services may include aromatherapy, reflexology, and reiki (a form of energy healing). All spas strive to improve a client's health, both physical and mental, through relaxation and stress release; however, these health services are often not medical treatments.

Here's how spa directors use spa services:

Directed/administered the marketing and execution of all Med Spa services while continuing efforts to offer excellent in-patients experience that delivered profitability.
Developed new business relationships within community to raise awareness of spa services and designed effective marketing materials.

6. Cleanliness

Here's how spa directors use cleanliness:

Recommended improved cleaning products or cleaning methods towards optimal levels of sanitation and cleanliness.
Enforced safety, maintenance and cleanliness procedures to ensure a clean, safe working environment.

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7. Spa Operations

Here's how spa directors use spa operations:

Relocated for 1 year contractual executive Spa Director position to oversee the development and implementation of spa operations.
Reviewed and monitored reception desk, management and spa operations for maximum efficiency and exceptional client service.

8. Spa Management

Here's how spa directors use spa management:

Determined and repaired financial discrepancies in spa management database.
Self-motivated spa management professional with relevant years of supervisory-level experience.

9. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how spa directors use retail sales:

Redesigned and implemented a focus on retail sales initiatives.
Perform client services including facials, body treatments, waxing and makeup application with exemplary client retention and retail sales record.

10. Staff Training

Here's how spa directors use staff training:

Assist with monthly staff training; create monthly sales promotions and marketing schedules.
Implemented strategic plans to include marketing initiatives and staff training.

11. Skin Care

Skіn care іѕ a rоutіnе daily procedure оf сlеаnѕіng, mаѕѕаgіng, аnd/оr mоіѕturіzіng of the ѕkіn to еnhаnсе іtѕ appearance аnd аllеvіаtе skin соndіtіоnѕ. It is аlѕо thе trеаtmеnt of wound hеаlіng, rаdіаtіоn therapy аnd some mеdісаtіоnѕ еѕресіаllу thе face оr hands. Skіn care іnсludеѕ nutrition, avoiding excessive ѕun exposure, and uѕіng еmоllіеntѕ рrореrlу.

Here's how spa directors use skin care:

Specialize in advanced skin care therapy treatments including aromatherapy facials.
Developed individualized, therapeutic skin care regimens.

12. Spa Equipment

Here's how spa directors use spa equipment:

Developed spa's menus of services, pricing, treatment protocols, purchased all retail and professional products and spa equipment.
Assisted with product development and selection, as well as importation of spa equipment.

13. Inventory Control

Here's how spa directors use inventory control:

Maximized revenues and controlled costs by properly planning and scheduling work assignments and incorporating inventory control with supplies and retail.
Managed inventory controls, monthly counts, overall purchasing and financial operations.

14. Financial Reports

Here's how spa directors use financial reports:

Prepared monthly variance financial reports and participated in the development of annual budget.
Prepared daily financial reports, payroll and managed all general bookkeeping/banking.

15. Product Inventory

Here's how spa directors use product inventory:

Opened new accounts for product promotions, maintained product inventory and prepared events for new product promotions to increase store revenue.
Carry out administrative tasks, including product inventory checks, ordering, charting and consultations.

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What skills help Spa Directors find jobs?

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List of spa director skills to add to your resume

The most important skills for a spa director resume and required skills for a spa director to have include:

Customer Service
Reservations
Front Desk
Guest Satisfaction
Spa Services
Cleanliness
Spa Operations
Spa Management
Retail Sales
Staff Training
Skin Care
Spa Equipment
Inventory Control
Financial Reports
Product Inventory
Guest Service

Membership Sales
Comment Cards
Fitness Facility
Treatment Rooms
Staff Scheduling
Retail Products
Retail Inventory
AAA
Spa Treatments
Spa Menu
Product Knowledge
POS
Spa Facility
Customer Complaints
Inventory Management
Spa Revenue

Product Line
Exceptional Guest
Staff Development
Bottom Line
Product Sales
Margin Analysis
Client Retention
Sales Techniques
HR
Executive Committee
Facebook
Financial Aspects
Event Planning
WTS
Client Satisfaction
Medical Spa

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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