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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $104,216 | $50.10 |
| 2 | New York, NY | $98,008 | $47.12 |
| 3 | San Francisco, CA | $97,289 | $46.77 |
| 4 | Bellevue, WA | $95,681 | $46.00 |
| 5 | Boston, MA | $94,974 | $45.66 |
| 6 | Florham Park, NJ | $84,176 | $40.47 |
| 7 | Baltimore, MD | $81,543 | $39.20 |
| 8 | Greenwich, CT | $81,132 | $39.01 |
| 9 | Houston, TX | $79,022 | $37.99 |
| 10 | Chicago, IL | $78,882 | $37.92 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Service Desk Associate | $130,350 | $63 | - |
| 2 | Customer Service Expert | $122,018 | $59 | - |
| 3 | Customer Service Executive | $112,610 | $54 | - |
| 4 | Service Advisor | $104,761 | $50 | - |
| 5 | Account Executive/Customer Service | $104,130 | $50 | - |
| 6 | Customer Service Professional | $103,403 | $50 | - |
| 7 | Civilian Service Employee | $100,072 | $48 | - |
| 8 | Customer Service Senior Associate | $98,334 | $47 | - |
| 9 | Special Service Associate | $95,308 | $46 | - |
| 10 | Service Consultant | $90,922 | $44 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Goldman Sachs | $92,675 | $45 | 4 |
| 2 | Citi | $89,432 | $43 | 8 |
| 3 | CME Group | $85,696 | $41 | - |
| 4 | First Republic Bank | $77,886 | $37 | - |
| 5 | Morgan Stanley | $77,407 | $37 | 186 |
| 6 | Raymond James Financial | $71,075 | $34 | 125 |
| 7 | Merrill Lynch | $69,633 | $33 | - |
| 8 | Edward Jones | $69,440 | $33 | 3 |
| 9 | Baird | $67,997 | $33 | 32 |
| 10 | Ladenburg Thalmann | $62,828 | $30 | - |
| 11 | William Blair | $57,505 | $28 | 1 |
| 12 | Oppenheimer & Co | $50,341 | $24 | 34 |
| 13 | Piper Jaffray | $43,471 | $21 | - |
| 14 | Ferris Baker Watts | $41,624 | $20 | - |
| 15 | J.P. Turner | $41,001 | $20 | - |
| 16 | The Vanguard Group | $36,966 | $18 | 13 |
| 17 | Charles Schwab | $36,728 | $18 | 48 |
| 18 | Bremer Bank | $33,755 | $16 | - |
| 19 | First Horizon Bank | $33,723 | $16 | 25 |
| 20 | Sterling National Bank | $33,331 | $16 | 4 |