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Store services manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical store services manager skills. We ranked the top skills for store services managers based on the percentage of resumes they appeared on. For example, 23.1% of store services manager resumes contained strong customer service as a skill. Continue reading to find out what skills a store services manager needs to be successful in the workplace.

15 store services manager skills for your resume and career

1. Strong Customer Service

Here's how store services managers use strong customer service:

Ensured strong customer service, updated customer accounts, and answered calls.
Maintained friendly and professional customer interactions -Contributed to repeat and referral business by using strong customer service and problem solving skills

2. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how store services managers use pos:

Trained and developed new associates on POS system, internal computer system, insurance rules/verification and function/use of various medical equipment.
Executed operational efficiency through inventory management, customer retention techniques, disciplined POS practices, and hiring decisions.

3. Customer Satisfaction

Here's how store services managers use customer satisfaction:

Resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.
Verified repairs before delivery to customers and followed up to ensure customer satisfaction.

4. Customer Complaints

Here's how store services managers use customer complaints:

Work extended hours 12+ hours a day, Perform customer service and handle customer complaints in person or over the phone.
Increase sales and reduce customer complaints by troubleshooting issues, improving customer service, and implementing creative solutions.

5. Cash Handling

Here's how store services managers use cash handling:

Managed all store Human Resources functions, including financial services, front-end operations, and cash handling.
Cash handling, daily bank deposits.

6. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how store services managers use loss prevention:

Transferred to the Warehouse to learn and master inventory tracking, ordering, logistics and loss prevention.
Plan and manage merchandising, replenishment, and product inventory and loss prevention activities.

7. Store Associates

Here's how store services managers use store associates:

Oversee business management and direct supervision and development of up to 11 store associates.
Conducted store associates/manager performance and appraisals-Evaluated store associates/manager and provide feedback and development opportunities to increase retention of store managers.

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how store services managers use customer service:

Provided customer service coaching to newly hired employees* Tracked daily inventory and placed replenishment orders accordingly* Conducted interviews with potential employees
Utilize my natural friendliness to ensure a positive customer service experience, encompassing greeting, assisting and problem resolution.

9. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how store services managers use payroll:

Manage Payroll, Accounts Receivable, Accounts Payable, adjusting journal entries, tax payments, bank reconciliations and product orders.
Recruited new artists work to display and sell trained new hires, processed payroll, cash receipts, and bank deposits.

10. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how store services managers use sales floor:

Manage and support sales floor execution by managing customer traffic and ensure enhanced customer experience.
Supervised sales floor activities, assisted customers and addressed customer concerns.

11. Store Operations

Here's how store services managers use store operations:

Complete knowledge and supervision of store operations utilized daily.
Plan and implement comprehensive, strategic plans for daily store operations, focusing on customers' needs from open to close.

12. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how store services managers use financial statements:

Selected and marketed merchandise based on studying trends and departmental sales records, analyzed operating and financial statements for profitability ratios.
Developed marketing strategies through sales promotions display plans, attendance at educational and corporate workshops, and analysis of financial statements.

13. Inventory Control

Here's how store services managers use inventory control:

Inventory Control Experience - Using Inventory Control software maintain inventory and product adjustments as needed.
Provided operations management, job scheduling, inventory control, hiring, and training.

14. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how store services managers use bank deposits:

Complete an everyday morning and evening report, including bank deposits am pm.
Prepare bank deposits and pay store expenses and costs.

15. Automotive Repair

Automotive repair is the act of fixing a car's "internal organs." This could mean repairing a car's electrical components (such as a tail light or dashboard), changing the oil, or fixing the engine. This differs from automotive body repair, which handles the external elements of the car such as the door or hood.

Here's how store services managers use automotive repair:

Coordinate automotive repair and maintenance services to obtain maximum utilization of automotive equipment to prevent work delays.
Managed both the administrative and operational aspects of automotive repairs and sale of gasoline.

What skills help Store Services Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on store services manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all store services managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What hard/technical skills are most important for store services managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What store services manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young store services managers need?

Dr. Barbara Davis

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for a store services manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of store services manager skills to add to your resume

The most important skills for a store services manager resume and required skills for a store services manager to have include:

Strong Customer Service
POS
Customer Satisfaction
Customer Complaints
Cash Handling
Loss Prevention
Store Associates
Customer Service
Payroll
Sales Floor
Store Operations
Financial Statements
Inventory Control
Bank Deposits
Automotive Repair

Retail Store
Human Resources
Store Sales
Customer Issues
Retail Sales
Customer Relations
Customer Vehicles
Inventory Management
Sales Associates
Repair Orders
Product Knowledge
RAN
Apple
Store Locations
Customer Inquiries

Business Operations
Gross Profit
Customer Orders
Sales Reports
Repeat Business
Quality Service
Maintenance Services
Performance Evaluations
Geek
Cash Drawers
Sales Volume
Product Line
Credit Card

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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