Student services coordinator job description

We are seeking energetic, service, and career-oriented people to join our growing company. The right candidate for this position will be responsible for serving as the first point-of-contact for customers, responding to inquires/requests, resolving customer issues, and delivering excellent service primarily through inbound phone calls. PERFECT job for working parents, empty nesters, college students, and recently graduated high school students!
About Altius
Most people have a job. Our team has a mission.
Most people are employees. We are mentors.
Most people TRADE their time for money. We INVEST our time in those we serve.
Most people seek to elevate themselves. Our mission is to elevate our clients and team members.
Most people expect a raise based on tenure. We reward excellence, not existence.
Most people work for someone else’s gain. We work as one and win together.
Most people make WIDGETS…and frequently change JOBS. We make a DIFFERENCE…and frequently change LIVES.


Meaningful, mission-driven work does change lives. It doesn’t maximize profits, impress investors, or help anyone get-rich-quick. Our mission is immense. The barriers to our success are numerous. The work is hard—and there’s a lot of it. Most folks simply won’t like it here. If you’re fighting for your piece of the pie, you can probably get a bigger bite elsewhere.


Inspired Work. Never Woke.
We’re drawing a line in the sand. We do not bow to woke or politically correct ideology. We are an equal-opportunity employer. Around here, those words mean we will hire you (or fire you) based on your character and talent; never your gender or skin color. We will never coerce you to speak allegiance to any political or sociological fetish, left or right. We celebrate Christmas. And Hannukah. And Ramadan. We can be different, but we must always be respectful. We live the truth that all people are created equal. We look beyond what divides us; we focus on what unites us.


Win or lose, we are beholden to no one.
We don’t participate in corporate welfare. We refused millions of dollars in PPP funds, and we won’t be taking government subsidies or handouts in the future. We make a profit. Every. Single. Year. This small margin is our lifeblood, it is our primary tool for growth, and we defend it by honoring every dollar. We don’t go into debt. Ever.


Freedom Lovers Gathering...
We are grateful. We are blessed. After God and family, freedom is our greatest endowment. Nothing we achieve could be done without personal freedom, a free market system, and the safeguards of our inspired Constitution. We love America and never back down from her defense. Yes, these are fighting words…but we have courage.


Some folks will find our ideals repulsive, and that’s okay. If you are one who finds them attractive, please apply today, we’d like to get to know you better.


OUR MISSION
We’re on a mission to elevate the character, behavior, and performance of all students and team members through the consistent application of eternal truths and proven scientific methods.


Elevate… your learning
your performance
your career
your life.




Responsibilities
· Answer incoming customer service phone calls and emails in a friendly, professional manner, providing accurate and prompt responses to customer needs.
· Provide problem identification and resolution, with proper escalation of calls as needed.
· Perform other related duties as required and assigned.


Qualifications
· Willingness to work 4 – 6 hours per day / 20 – 28.5 hours per week
· Must be able to manage inbound calls and messages each day
· Must possess a positive attitude and be a team player
· A good understanding of quality customer service principles is necessary for this position
· Meet all company goals for Quality Assurance and Customer Service
· High school diploma or equivalent
· Must have the desire to help others and problem solve in a fast-paced environment
· Good computer skills and experience with MS applications - Excel, Word, Outlook, etc.


EOE : Altius Test Prep does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

The Student Services Coordinator performs duties independently and initiates judgment in handling a variety of student program management issues and communications. Oversees the facilitation of student intake and placement of student rotations. Provides ongoing information concerning changes (and opportunities) to both internal and external stakeholders. Supports ongoing program quality assurance initiatives. The Student Services Coordinator is required to complete all NAH colleague mandatory education and any job specific training in the specified period.
Responsibilities
Student Services
* Facilitates all aspects of student intake and clinical rotation schedules.
* Input student information into appropriate databases(s)
* Coordinates student placement requests.
* Maintains departmental files of students.
* Maintains communication and works collaboratively with internal and external stakeholders.
* Participates in process improvement initiatives.
* Completes all NAH colleague mandatory modules and job specific training in the specified period.
Compliance/Safety
* Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
* If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
* Completes all company mandatory modules and required job-specific training in the specified time frame.
Qualifications
Education
High School Diploma or GED - Required

Associates degree with a minimum of two years' experience in an academic and/or healthcare field
or
a Bachelors degree in communications, health administration, business management or business/health related degree - Preferred
Certificates and Licensure
N/A
Experience
Organizational and documentation skills with strong attention to detail - Required

Demonstrated team building, problem solving skills, interpersonal, verbal and written communication skills - Required

Strong independent decision-making and judgment skills - Required

Excellent time management skills with proven ability to develop timelines, shift priorities, multi-task and work independently - Required

Self-starter with ability to take initiative to solve problems and improve processes - Required

Broad-based knowledge and proficiency n computer software applications including work processing, spreadsheet/database, electronic calendaring/scheduling systems, and web-based applications - Preferred

Knowledge of medical terminology - Preferred

Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.

1. Provides advice and information to students on short and long-term educational and career goals and on available University resources such as financial aid, fellowships, career services and educational programs. 2. Coordinates and oversees a range of processes and programs in such areas as admissions, financial aid, registration, placement, and career services. 3. Adapts and implements new policies and processes regarding specific areas of specialty; develops, recommends and implements solutions and corrections to policies and processes. 4. Assists in designing, recommending and implementing computer programs and systems for admissions, registration, career services, and financial aid. 5. Processes financial and other transactions, track data, generate and analyze reports. 6. Assists in the design and development of student publications, communications and program web sites. 7. Ensures all student services and student support functions conform to University policies and guidelines. 8. Monitors, maintains, and ensures accuracy of student records; monitor and track status of students. 9. May perform other duties as assigned.
Required Education and Experience

Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree, or an equivalent combination of education and related experience.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Position Focus:

Reporting to the Assistant Dean of the Career Development Office, the Student Services Coordinator will further the office's mission of assisting students and alumni in reaching their career goals with a special emphasis on judicial clerkship resources. This involves communicating with students, alumni and courts to generate accurate and timely information on judicial clerkship hiring; assisting with relevant clerkship programming; maintenance of historical information and analysis. Additionally, this position will assist the office with career survey distribution and analysis, website maintenance and guide production, event and program coordination, and other projects as needed by the Department.

A cover letter is required with the application.

Preferred Education, Experience and Skills:

Bachelor's Degree. Experience in a law office, legal services, or demonstrated knowledge of judicial system. Experience with Microsoft Access. Familiarity with Workday and expense reports, and other University systems. Experience with Salesforce and SharePoint. Advanced skills with Excel including formulas and pivot tables. Experience with Trello.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.