Housekeeper (Weekend Premium)- Holiday Inn Express Grandville
Suburban Inns 3.7
Suburban Inns job in Grandville, MI
The Holiday Inn Express is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!
* Shift: 1st-
Part Time; Weekend availability required * Starting Wage: $16/hour - based on experience PLUS $2/hour increase for weekend hours worked (weekend hours are: Friday 3:00pm until Sunday 11:59pm)
As a Housekeeper you would be responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Suburban Inns' Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Benefits Include:
Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Essential Functions:
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Communicate regularly with the Executive or Assistant Executive Housekeeper
When rooms are cleaned
To ensure all early outs, late check outs, etc. are taken care of accordingly
Report any special room issues (i.e., damage, smoke, pets, etc.)
Report all missing or broken items and lost and found items
Inspect rooms for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
Assist in keeping all storage rooms organized
Stock housekeeping carts with supplies and amenities needed throughout the shift
Clean rooms according to Suburban Inns and brand standards
Scrub floor, shower, bathtub, sink, and toilet in bathroom
Remove all used guest amenities, linens, and garbage
Restock amenities (i.e. coffee, soap, shampoo, etc.)
Make beds while checking for damaged or stained linen at the same time
Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)
Vacuum entire bedroom and hallway outside the door to the room
Complete extra tasks assigned (hallways, storage, extra items)
Return roll-aways and cribs with fresh linen to the appropriate storage rooms
Transport all dirty laundry to the laundry room. Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
Ensure that all standards set by Suburban Inns and brand are being followed at all times, while also maintaining a minimum of 45 minutes per room.
Follow all Suburban Inns Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: None
License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire)
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Uniform and Appearance Guidelines:
Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor
$16 hourly Auto-Apply 6d ago
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Facilities Manager (Maintenance) - Holiday Inn Express Grandville
Suburban Inns 3.7
Suburban Inns job in Grandville, MI
The Holiday Inn Express Grandville is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! Facilites Manager: * Full-Time position * Variable Schedule Benefits Include: * Hotel and restaurant discounts
* Earned Paid Time Off for ALL Team Members
* Insurance (health, vision, dental, life) for full time Team Members
* Flexible schedules
* Holiday Pay
* 8 hours of paid volunteer time per year
* Advancement and professional growth opportunities
* Monetary recognition program
* Monetary referral program
* 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
* Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Position Summary
Responsible for the overall operations of the maintenance department while following Suburban Inns' Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied. Oversees all mechanical areas of the hotel, restaurant, and grounds to keep the hotel functioning at top efficiency.
Essential Functions:
* Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
* Repair or service heating, ventilating, and air conditioning (HVAC) systems to improve efficiency, such as by changing filters, cleaning ducts, or refilling non-toxic refrigerants. Maintain an on-going energy management program for the property's HVAC and lighting systems
* Install, connect, or adjust thermostats, humidistats, or timers
* Connect heating or air conditioning equipment to fuel, water, or refrigerant source to form complete circuit
* Study blueprints, design specifications, or manufacturers' recommendations to ascertain the configuration of heating or cooling equipment components and to ensure the proper installation of components
* Lay out and connect electrical wiring between controls and equipment, according to wiring diagrams, using electrician's hand tools
* Inspect and test systems to verify system compliance with plans and specifications or to detect and locate malfunctions
* Record and report time, materials, faults, deficiencies, or other unusual occurrences on work orders
* Install and test automatic, programmable, or wireless thermostats to minimize energy usage for heating or cooling
* Adjust system controls to settings recommended by manufacturer to balance system
* Recommend, develop, or perform preventive or general maintenance procedures, such as cleaning, power-washing, or vacuuming equipment, oiling parts, or changing filters
* Assemble, position, and mount heating or cooling equipment, following blueprints or manufacturer's specifications
* Hire, train, and supervise maintenance Team Members
* Schedule hours of work for department staff
* Establish a list of parts suppliers and order items needed for maintenance, completion of work orders, and general department supplies while staying within company budget, and preventing unnecessary downtime of equipment or loss of revenue. Seek approval from GM or AGM on any big-ticket items needed
* Use Quore to record maintenance issues, with up to date documentation on what has to be done, as well as what has been done to correct the issues
* Oversee daily water checks on swimming pool/spa and filtering system for positive health protection
* Control the security of the property by maintaining master keys, and making sure all equipment is functioning properly (i.e. security cameras, door locks, etc.)
* Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems that need to be corrected to the appropriate department or General Manager
* Coordinate facility repairs between all staff members (front desk, laundry, kitchen, etc.), as well as ensuring guest requests and comfort are first priority
* Maintain copies of items that need to be on file at all times, such as county and state mandated pool and spa records, boiler records and certificates, elevator certificates, etc.
* Update Safety Data Sheets (SDS) as often as needed
* Oversee the property's on-going preventive maintenance program
* Ensure that all preventative maintenance tasks are completed during the designated time period
* Monitor and review that all completed preventative maintenance is done to Suburban Inns standards
* Assist with completing preventative maintenance tasks as needed
* Assist in checking fire protection systems for proper operation and training personnel in their use
* Assist with all aspects of ground beautification
* Coordinate necessary contracted work with outside contractors for any repairs that cannot first be taken care of by any Team Member within Suburban Inns. Approval of hiring outside contractors must be gained by the General Manager
* Drive company vehicles and/or operate heavy machinery such as lawn care and snow removal equipment
* Follow all Suburban Inns Processes
* Exhibit regular and recurrent attendance records
* Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma and a minimum of two years job-related experience
License, Training, and/or Certification Required: Excellent driving record
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Required Travel: Position may require travel to other Suburban Inns properties, client locations, or other locations
Uniform and Appearance Guidelines:
Uniform: Uniform and name tag provided. Close-toed shoes are the responsibility of the Team Member.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor
We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
$44k-76k yearly est. 60d+ ago
Dishwasher - Big E's Sports Grill EBL
Suburban Inns 3.7
Suburban Inns job in Grand Rapids, MI
Big E's Sports Grill on the Beltline is hiring!! Kick-start your career in the Hospitality Industry and become a Dishwasher. This is a great opportunity to get first-hand experience and knowledge of the latest food and bar operations in 2024!
Starting wage is $14-16 / hour
Dishwasher Position Summary:
Responsible for washing and properly storing all cooking utensils, china, equipment, flatware, and glassware while following local health department standards, Suburban Inns' Core Values, and Suburban Inns/Big E's standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Dishwasher Essential Functions:
Greet guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Wash all wares in dishwashing machine or by hand according to the highest sanitation standards
Collect and dispose of trash from all kitchen areas, empty garbage cans, wash, and reline with new bags. Break down boxes, crates, and remove debris. Examine garbage for misplaced silverware, dishes, glassware, and other reusable items
Wash and polish all stainless steel in the kitchen including shelves, dish cabinets, ice machines, refrigerators, walk-ins, etc.
Store all dishes and other wares in proper areas
Clean dish machine and dish area after each meal period
Notify supervisor if inventories of soap, chemicals, and paper towels are low
Continuously inspect floors in kitchen areas to assure they remain clean, clear of debris, and dry
Assist in completing weekly kitchen cleaning and maintenance list
Clean and safely store all brooms, mops, and other cleaning equipment in their proper places
Exhibit regular and recurrent attendance records
Other duties as requested by management
Dishwasher Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. Good communication skills
Formal Education and Job-Related Experience: None
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Required Travel: Position does not require travel to other Suburban Inn properties, client locations, or other locations. Work is completed in property
Dishwasher Uniform and Appearance Guidelines:
Uniform: Uniform shirt and hat will be provided. Suburban Inns approved black slacks or Dockers (no yoga-style) and black, close-toed, non-slip shoes are the responsibility of the Team Member.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor.
$14-16 hourly Auto-Apply 60d+ ago
Security Officer (3rd shift) - Embassy Suites
Suburban Inns 3.7
Suburban Inns job in Grand Rapids, MI
Embassy Suites Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!
Security Officer Wage: Starting at $16/hour Full-time available. Looking for 3rd shift availability!
Benefits:
Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Floating Holiday
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
As a Security office you would be responsible for ensuring the safety and security of team members, guests, and guest property according to Suburban Inns' Core Values and Suburban Inns/Embassy Suites standards and going above and beyond to ensure that guests are 100% satisfied.
Security Officer Essential Functions:
Report to work in professionally appropriate attire, presented neat and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Be alert for fire hazards and unsafe work practices and unsafe conditions.
Ensure compliance with hotel and security SOP
Be able to act according to all emergency procedures
Ensure that all safety and security supplies are well maintained.
Maintain good public relations with guests
Conduct regular patrol of the property to ensure all areas are safe and secure.
Display the essential hospitality attitude/professionalism when dealing with internal and external guests; communicate verbally and nonverbally with them in a pleasant and professional manner.
Be alert for any unusual occurrences and take appropriate action
Ensures all areas of the hotel are secure when not in use.
Monitors life safety systems including layout of entire building, alarm pull stations, location of fire extinguishers and sprinklers
Ensures security camera system is fully operational and functional
Assist in the training of team members on emergency and security procedures
Assist all associates with questions, problems which might occur.
Enforces a quiet environment for sleeping guests.
Be familiar with the hotel's amenities and their hours of operation
Fill out guest and team member incident reports as necessary
Handle sensitive incidents with discretion
Coordinate with government and law enforcement agencies as necessary
Assist in maintaining the cleanliness of all parking and lobby areas
Ensure guests and employees receive proper security escorts, as required
Assist other departments as needed
Ensure QA compliance with Hilton/Embassy Suites standards
Exhibit regular and recurrent attendance records
Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Requires typing, record keeping, and/or word processing. Good communication skills
Formal Education and Job-Related Experience: High school diploma or equivalent related experience preferred. Security related experience preferred.
License, Registration, and/or Certification Required: Strong interpersonal and communications skills. Valid driver's license. TIPS, CPR certifications (may be completed upon hire)
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Security Officer Uniform and Appearance Guidelines:
Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor.
$16 hourly Auto-Apply 28d ago
Guest Service Representative (Weekends) - Holiday Inn Express Grandville
Suburban Inns 3.7
Suburban Inns job in Grandville, MI
Join The Inn Crowd! The Holiday Inn Express in Grandville is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!
* Shift: 2nd Shift, looking for someone to work weekends. PART-TIME
*Wage: Starting at $16/hour
* This position can be used as a PAID internship
As a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns' Core Values and Suburban Inns/IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Guest Service Representative Benefits Include:
Employee and Friends & Family hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Essential Functions:
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Sell the property according to the Suburban Inns sales standard
Gather the appropriate data from each guest, from address information to credit cards and signatures
Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift
Complete any required emergency trained needed according to Suburban Inns and brand standards, with documentation of training being completed. Stay knowledgeable of all emergency procedure and aware of how to handle each situation.
Maintain a neat and clean workspace at the front desk and adjacent areas
Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager
Responsible for the settlement and reconciling of guest accounts and paperwork
Balance cash drawer and make appropriate cash drops
Provide excellent guest service:
Supply information to guests regarding hotel policies, services, and amenities
Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment
Handle all guest concerns and be able to problem solve in a tactful, professional manner
Maintain open lines of communication between all departments within the hotel
Follow all Suburban Inns Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience.
License, Training, and/or Certification Required: CPR Training (may be completed upon hire).
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Uniform and Appearance Guidelines:
Uniform: Uniform and name tag provided. Close-toed are the responsibility of the Team Member.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor
We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
$16 hourly Auto-Apply 6d ago
Facility Technician (Maintenance) - Embassy Suites Downtown GR
Suburban Inns 3.7
Suburban Inns job in Grand Rapids, MI
Embassy Suites Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!
Facilities Technician:
PART TIME
2nd shift, some weekends required (Sat-Sun)
Starting wage: $16/ hour based on experience
As a Facilities Technician you would be responsible for maintaining property grounds, public areas, and the hotel guest rooms, while following Suburban Inns' Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Benefits Include:
Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Essential Functions:
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems that need to be corrected to the appropriate department or General Manager
Establish a list of parts suppliers and order items needed for maintenance, completion of work orders, and general department supplies while staying within company budget, and preventing unnecessary downtime of equipment or loss of revenue. Seek approval from the General Manager on any big-ticket items needed
Use Quore to record maintenance issues, with up-to-date documentation on what has to be done, as well as what has been done to correct the issues. Complete all work orders and tasks submitted through Quore
Oversee daily water checks on swimming pool/spa and filtering system for positive health protection, as well as clean pool/spa area
Control the security of the property by maintaining master keys, and making sure all equipment is functioning properly (i.e. security cameras, door locks, etc.)
Maintain copies of items that need to be on file at all times, such as county and state mandated pool and spa records, boiler records and certificates, elevator certificates, etc.
Assist in checking fire protection systems for proper operation and training personnel in their use
Perform painting/touch up painting
Patch and/or repair damaged drywall
Complete minor electrical replacement and repair, some wiring may be involved
Replace and repair plumbing
Assist with lawn mowing, snow removal, grounds cleanliness, etc.
Fix/troubleshoot kitchen equipment, laundry equipment, boiler, and HVAC system according to experience
Respond to guest complaints or issues in a timely manner, and according to Suburban Inns' and brand standards
Assist with the property (hotel and restaurant) on-going preventative maintenance program
Maintain open lines of communication between all departments within the hotel
Drive company vehicles and/or operate heavy machinery such as lawn care and snow removal equipment
Follow all Suburban Inns Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: Minimum of one-year job-related experience required.
License, Training, and/or Certification Required: Hazcom Training, Lock-Out/Tag-Out (may be completed upon hire), excellent driving record required
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
$16 hourly Auto-Apply 60d+ ago
Breakfast Attendant- Hampton Inn Holland
Suburban Inns 3.7
Suburban Inns job in Holland, MI
Breakfast Bar Attendant: * $15/hour * Hours vary between 5 AM-12 PM * Part Time * Can be used as an internship The Breakfast Bar Attendant is responsible for the preparation and service of the On the House Hot Breakfast according to local health department, Suburban Inns, and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Our Benefit Package includes:
* Employee and Friends & Family hotel and restaurant discounts
* Earned Paid Time Off for ALL Team Members
* Insurance (health, vision, dental, life) for full time Team Members
* Flexible schedules
* Holiday Pay
* 8 hours of paid volunteer time per year
* Advancement opportunities
* Monetary recognition program
* Monetary referral program
* 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
* Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Essential Functions:
* Report to work in uniform presented professionally, neat, and clean
* Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
* Anticipate and meet the needs and expectations of our guests, then go one step further
* Maintain the breakfast bar in an attractive, organized, and clean presentation while following brand standards and health codes
* Prepare all hot items according to directions
* Ensure that all items on the breakfast bar are kept at adequate quantities to accommodate the volume of guests in house using the first in, first out method for restocking
* Cover, date, and neatly store all leftover products that are reusable
* Clear, clean, and sanitize tables and chairs as they are vacated
* Wash and sanitize serving equipment, and return it to storage at breakfast closing
* Remove trash, vacuum/sweep/mop entire breakfast area, clean public restrooms, wash windows, etc.
* Prep food and stock areas for the next day according to hotel occupancies
* Put away deliveries as soon as they arrive using the first in, first out method. Verify that every item on the invoice is accounted for and stored properly with label and date
* Follow all Suburban Inns Processes
* Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: None
License, Training, and/or Certification Required: CPR Certification (may be completed upon hire)
We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with Hilton's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
$15 hourly 3d ago
Kitchen Manager - Big E's Sports Grill Holland
Suburban Inns 3.7
Suburban Inns job in Holland, MI
Job Description
Join the Inn Crowd to be a part of our award-winning family! Our team is dedicated to helping each other succeed and achieve our goals!
Our Benefit Package includes:
Employee and Friends & Family hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Floating holiday
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
As a Restaurant Manager you would be responsible for the management of the Back of the House in a manner that ensures both food quality and sanitation of products and equipment, while staying within budget, maintaining food cost goals, and following Suburban Inns' Core Values, Suburban Inns/Big E's standards, and local health department standards.
Essential Functions
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Complete monthly inventories, pricing, cost controls, requisitioning, and issuing for food production
Manage and train Team Members on sanitation and safety, menu planning, and related production activities
Ensure that high standards of sanitation, cleanliness, and safety are maintained throughout all kitchen areas at all times
Implement safety procedures according to OSHA and Suburban Inns standards
Consistently maintain standards of quality, cost, presentation, and flavor of foods according to Big E's specifications
Maintain the security of kitchen and its equipment and establish controls to minimize food and supply waste and theft
Lead, manage, and hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns and Big E's. Discipline Team Members as needed, according to Suburban Inns' policies
Establish and maintain a regular cleaning and maintenance schedule for all kitchen areas and equipment
Make recommendations for maintenance, repair, and upkeep of the kitchen and its equipment
Maintain a working knowledge of all stations in the kitchen
Assist in food procurement, delivery, storage, and issuing of food items
Monitor BOH Team Member hours to ensure compliance with posted schedules
Review and approve payroll for BOH Team Members, ensuring that hours and payable items input are accurate and adhere to the appropriate labor laws
Prepare reports and schedules and perform other administrative duties
Maintain positive, open communication with the Front of House
Follow Suburban Inns processes
Exhibit regular and recurrent attendance records
Other duties as requested by management
Position Requirements
Minimum Knowledge: Requires ability to interpret / extract information and/or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: High school diploma or equivalent related experience. Two years job-related experience.
License, Registration, and/or Certification Required: ServSafe Food and Allergy and CPR Certification (may be completed upon hire)
Uniform and Appearance Guidelines:
Uniform: Professional attire according to Suburban Inns guidelines or chef coat and nametag. Shoes need to be close-toed and non-slip.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor.
We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with Suburban Inns business needs. More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above.
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$48k-65k yearly est. 6d ago
Server - Big E's Sports Grill EBL
Suburban Inns 3.7
Suburban Inns job in Grand Rapids, MI
Job Description
Do you have a passion to serve others? Big E's Sports Grill on the Beltline has the opportunity to serve amazing food to amazing guests every day. Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries!
Server Starting wage: $4.74/hr plus Tips
Server Benefits Include:
Employee and Friends & Family hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Server Position Summary:
Responsible for providing food and beverage service to all guests, while following local health department standards, Suburban Inns/Big E's standards, and Suburban Inns' Core Values, as well as going above and beyond to ensure that guests are 100% satisfied.
Server Essential Functions:
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Inspect section prior to lunch/dinner rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
Obtain orders from guests ensuring accuracy while following Big E's steps of service
Ensure all guests requesting alcohol have proper ID and are over 21 years of age
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons according to TIPS training
Verify accuracy of the bill, and present to the guest
Handle all cash and credit card charges according to standard operating procedures
Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
Complete assigned shift duties
Pre-bus tables
Run food and help others when able
Complete closing shift work
Set up and break down patio daily in season
Follow all Suburban Inns Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management
Server Position Requirements:
Server Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. Good communication skills
Server Formal Education and Job-Related Experience: None
Server License, Registration, and/or Certification Required: TIPS or ServSafe Alcohol Certification (May be completed upon hire)
Server Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Server Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on property.
Server Uniform and Appearance Guidelines:
Server Uniform: Uniform shirt and name tag provided. Suburban Inns approved blue jeans (see Uniform Policy) and black, close-toed, non-slip shoes are the responsibility of the Server.
Server Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor.
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$20k-29k yearly est. 14d ago
Bartender - Big E's Sports Grill EBL
Suburban Inns 3.7
Suburban Inns job in Grand Rapids, MI
Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries!
* Bartender Shifts: 2nd
* Bartender Wage: $5.75/hr plus tips
* Bartender Position can be used as a paid internship
Bartender Benefits Include:
Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Bartender Position Summary:
Responsible for the mixing and service of all types of beverages according to standards, as well as taking food orders. Alcoholic beverage service must be done responsibly and according to the law, while following local health department standards, Suburban Inns/Big E's standards, and Suburban Inns' Core Values, as well as going above and beyond to ensure that guests are 100% satisfied.
Bartender Essential Functions:
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Ensure all guests requesting alcohol have proper ID and are over 21 years of age
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
Inspect bar prior to shift for adequate supplies
Prepare garnishes, set up mixers, and pre-mixed drinks following safety procedures
Stock glasses, liquors, beers, and wines
Follow setup procedure (well, ice, garnishes) upon opening the bar
Mix, prepare, and serve drinks according to the make recipes
Collect payment for all checks to be closed
Responsible for cash drawer reconciliation
Ensure all orders are rung into POS system prior to making
Run and cash out keno tickets
Responsible for keno cash drawer reconciliation
Maintain and clean bar area and equipment
Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
Request supplies as needed
Clean and close down the bar at the end of the night according to procedures
Help with monthly cleaning and routine maintenance of bar equipment
Follow proper “to-go” order guidelines
Follow all Suburban Inns processes
Exhibit regular and recurrent attendance records
Other duties as requested by management
Bartender Position Requirements:
Minimum Knowledge: Requires ability to interpret / extract information and /or perform arithmetic functions. Good communication skills
Formal Education and Job-Related Experience: None
License, Registration, and/or Certification Required: TIPS or ServSafe Alcohol Certification (may be completed upon hire)
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Required Travel: Position does not require travel to other Suburban Inns properties or other locations. Work is completed on property.
Bartender Uniform and Appearance Guidelines:
Uniform: Uniform shirt and name tag provided. Suburban Inns approved blue jeans (see Uniform Policy) and black, close-toed, non-slip shoes are the responsibility of the Team Member.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor.
$18k-30k yearly est. Auto-Apply 60d+ ago
Prep Cook - Big E's Sports Grill EBL
Suburban Inns 3.7
Suburban Inns job in Cascade, MI
Do you have a passion to cook for others? Big E's on the Beltline has the opportunity to cook amazing food for amazing guests every day. Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries!
Prep Cook:
* Flexible schedule
* Starting wage is $14-16/hour, based on experience
As a Prep Cook, you would be responsible for preparing food items required for all dining room orders and events, while following local health department standards, Suburban Inns' Core Values, as well as going above and beyond to ensure that guests are 100% satisfied.
Cook Benefits Include:
* Employee and Friends & Family hotel and restaurant discounts
* Earned Paid Time Off for ALL Team Members
* Insurance (health, vision, dental, life) for full time Team Members
* Flexible schedules
* Holiday Pay
* 8 hours of paid volunteer time per year
* Advancement opportunities
* Monetary recognition program
* Monetary referral program
* 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
* Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Cook Essential Functions:
* Report to work in uniform presented professionally, neat, and clean
* Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
* Anticipate and meet the needs and expectations of our guests, then go one step further
* Prepare all required items according to make sheets/recipes
* Set up service units with needed items
* Service items in accordance with established portions and presentation standards
* Notify the Kitchen Supervisor of expected shortages
* Ensure that assigned work areas and equipment are clean and sanitary
* Assist the Kitchen Supervisor in maintaining security and safety in the kitchen
* Set up, maintain, and break down prep cook station
* Requisition items needed to produce menu items
* Adhere to local health and safety regulations
* Maintain any logs required by the health department
* Cover, date, and neatly store all leftover products that are reusable
* Maintain the highest sanitary standards
* Exhibit regular and recurrent attendance records
* Other duties as requested by management
Cook Uniform and Appearance Guidelines:
Cook Uniform: Uniform shirt and name tag provided. Suburban Inns approved black slacks and black, close-toed, non-slip shoes are the responsibility of the Team Member.
Cook Appearance: Visible earrings are allowed in the ears only or must be covered throughout the course of the shift. Hair must be of a natural color and kept well-groomed. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor.
$14-16 hourly 60d+ ago
Housekeeper - Hilton Garden Inn
Suburban Inns 3.7
Suburban Inns job in Grand Rapids, MI
The Hilton Garden Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!
* Housekeeper Shift: 1st shift, full-time and part-time
* Housekeeper Wage: $16/hour. PLUS an extra $2.00/hour for hours worked on weekends (Friday at 3:00 pm until Sunday at 11:59 pm)
* Housekeeper Position can be used as a paid internship
Housekeeper Benefits Include:
Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Housekeeper Position Summary:
Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Suburban Inns' Core Values and Hilton standards as well as going above and beyond to ensure that guests are 100% satisfied.
Housekeeper Essential Functions:
Report to work in uniform presented professionally, neat, and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly
Stock housekeeping carts with supplies and amenities needed throughout the shift
Clean rooms according to Suburban Inns and Hilton standards
Scrub floor, shower, bathtub, sink, and toilet in bathroom
Remove all used guest amenities, linens, and garbage
Restock amenities (i.e., coffee, soap, shampoo, etc.)
Make beds while checking for damaged or stained linen at the same time
Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e., wall fixtures, windowsills, vents, etc.)
Vacuum entire bedroom and hallway outside the door to the room
Complete extra tasks assigned (hallways, storage, extra items)
Return any room service trays to the break room
Return roll-aways and cribs with fresh linen to the appropriate storage rooms
Bring all dirty laundry to the laundry room
Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
Inspect rooms for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
Report any special room issues (i.e., damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper
Report all missing or broken items and lost and found items to the Executive or Assistant Executive Housekeeper
Communicate to the Executive or Assistant Executive Housekeeper when rooms are cleaned
Ensure that all standards set by Suburban Inns and IHG are being followed at all times, while also maintaining a minimum of two rooms complete per hour
Assist in keeping all storage rooms organized
Maintain a positive attitude throughout the shift, and keep Team Member morale high
Exhibit regular and recurrent attendance records
Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: None
License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire)
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Housekeeper Uniform and Appearance Guidelines:
Uniform: Uniform and name tag provided. Close-toed shoes are the responsibility of the Team Member.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor
$16 hourly Auto-Apply 60d+ ago
Security Officer (3rd shift) - Embassy Suites
Suburban Inns 3.7
Suburban Inns job in Grand Rapids, MI
Job DescriptionEmbassy Suites Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!
Security Officer Wage: Starting at $16/hour Full-time available. Looking for 3rd shift availability!
Benefits:
Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Floating Holiday
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
As a Security office you would be responsible for ensuring the safety and security of team members, guests, and guest property according to Suburban Inns' Core Values and Suburban Inns/Embassy Suites standards and going above and beyond to ensure that guests are 100% satisfied.
Security Officer Essential Functions:
Report to work in professionally appropriate attire, presented neat and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Be alert for fire hazards and unsafe work practices and unsafe conditions.
Ensure compliance with hotel and security SOP
Be able to act according to all emergency procedures
Ensure that all safety and security supplies are well maintained.
Maintain good public relations with guests
Conduct regular patrol of the property to ensure all areas are safe and secure.
Display the essential hospitality attitude/professionalism when dealing with internal and external guests; communicate verbally and nonverbally with them in a pleasant and professional manner.
Be alert for any unusual occurrences and take appropriate action
Ensures all areas of the hotel are secure when not in use.
Monitors life safety systems including layout of entire building, alarm pull stations, location of fire extinguishers and sprinklers
Ensures security camera system is fully operational and functional
Assist in the training of team members on emergency and security procedures
Assist all associates with questions, problems which might occur.
Enforces a quiet environment for sleeping guests.
Be familiar with the hotel's amenities and their hours of operation
Fill out guest and team member incident reports as necessary
Handle sensitive incidents with discretion
Coordinate with government and law enforcement agencies as necessary
Assist in maintaining the cleanliness of all parking and lobby areas
Ensure guests and employees receive proper security escorts, as required
Assist other departments as needed
Ensure QA compliance with Hilton/Embassy Suites standards
Exhibit regular and recurrent attendance records
Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Requires typing, record keeping, and/or word processing. Good communication skills
Formal Education and Job-Related Experience: High school diploma or equivalent related experience preferred. Security related experience preferred.
License, Registration, and/or Certification Required: Strong interpersonal and communications skills. Valid driver's license. TIPS, CPR certifications (may be completed upon hire)
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Security Officer Uniform and Appearance Guidelines:
Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor.
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$16 hourly 29d ago
Guest Service Representative - Hilton Garden Inn
Suburban Inns 3.7
Suburban Inns job in Grand Rapids, MI
The Hilton Garden Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!
* Shift available: 1st & 2nd Shift, PART-TIME position Open availability and weekend availability required
* Starting Wage: $17/hour
* This position can be used as a paid internship
Benefits Include:
Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules (dependent on position)
Holiday Pay
8 hours of paid volunteer time per year (must be accredited)
Advancement opportunities
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
As a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns' Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied
Essential Functions:
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Sell the property according to the Suburban Inns sales standard
Gather the appropriate data from each guest, from address information to credit cards and signatures
Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift
Complete any required emergency trained needed according to Suburban Inns and brand standards, with documentation of training being completed. Stay knowledgeable of all emergency procedure and aware of how to handle each situation.
Maintain a neat and clean workspace at the front desk and adjacent areas
Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager
Responsible for the settlement and reconciling of guest accounts and paperwork
Balance cash drawer and make appropriate cash drops
Provide excellent guest service:
Supply information to guests regarding hotel policies, services, and amenities
Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment
Handle all guest concerns and be able to problem solve in a tactful, professional manner
Maintain open lines of communication between all departments within the hotel
Follow all Suburban Inns Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience.
License, Training, and/or Certification Required: CPR Training (may be completed upon hire).
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Uniform and Appearance Guidelines:
Uniform: Uniform and name tag provided. Close-toed are the responsibility of the Team Member.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor
We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
$17 hourly Auto-Apply 21d ago
Facility Technician (Maintenance) - Embassy Suites Downtown GR
Suburban Inns 3.7
Suburban Inns job in Grand Rapids, MI
Job Description
Embassy Suites Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!
Facilities Technician:
PART TIME
2nd shift, some weekends required (Sat-Sun)
Starting wage: $16/ hour based on experience
As a Facilities Technician you would be responsible for maintaining property grounds, public areas, and the hotel guest rooms, while following Suburban Inns' Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Benefits Include:
Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Essential Functions:
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems that need to be corrected to the appropriate department or General Manager
Establish a list of parts suppliers and order items needed for maintenance, completion of work orders, and general department supplies while staying within company budget, and preventing unnecessary downtime of equipment or loss of revenue. Seek approval from the General Manager on any big-ticket items needed
Use Quore to record maintenance issues, with up-to-date documentation on what has to be done, as well as what has been done to correct the issues. Complete all work orders and tasks submitted through Quore
Oversee daily water checks on swimming pool/spa and filtering system for positive health protection, as well as clean pool/spa area
Control the security of the property by maintaining master keys, and making sure all equipment is functioning properly (i.e. security cameras, door locks, etc.)
Maintain copies of items that need to be on file at all times, such as county and state mandated pool and spa records, boiler records and certificates, elevator certificates, etc.
Assist in checking fire protection systems for proper operation and training personnel in their use
Perform painting/touch up painting
Patch and/or repair damaged drywall
Complete minor electrical replacement and repair, some wiring may be involved
Replace and repair plumbing
Assist with lawn mowing, snow removal, grounds cleanliness, etc.
Fix/troubleshoot kitchen equipment, laundry equipment, boiler, and HVAC system according to experience
Respond to guest complaints or issues in a timely manner, and according to Suburban Inns' and brand standards
Assist with the property (hotel and restaurant) on-going preventative maintenance program
Maintain open lines of communication between all departments within the hotel
Drive company vehicles and/or operate heavy machinery such as lawn care and snow removal equipment
Follow all Suburban Inns Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: Minimum of one-year job-related experience required.
License, Training, and/or Certification Required: Hazcom Training, Lock-Out/Tag-Out (may be completed upon hire), excellent driving record required
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
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$16 hourly 21d ago
Facilities Manager (Maintenance) - Holiday Inn Express Grandville
Suburban Inns 3.7
Suburban Inns job in Grand Rapids, MI
The Holiday Inn Express Grandville is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! Facilites Manager: *Full-Time position *Variable Schedule Benefits Include:
Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Position Summary
Responsible for the overall operations of the maintenance department while following Suburban Inns' Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied. Oversees all mechanical areas of the hotel, restaurant, and grounds to keep the hotel functioning at top efficiency.
Essential Functions:
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Repair or service heating, ventilating, and air conditioning (HVAC) systems to improve efficiency, such as by changing filters, cleaning ducts, or refilling non-toxic refrigerants. Maintain an on-going energy management program for the property's HVAC and lighting systems
Install, connect, or adjust thermostats, humidistats, or timers
Connect heating or air conditioning equipment to fuel, water, or refrigerant source to form complete circuit
Study blueprints, design specifications, or manufacturers' recommendations to ascertain the configuration of heating or cooling equipment components and to ensure the proper installation of components
Lay out and connect electrical wiring between controls and equipment, according to wiring diagrams, using electrician's hand tools
Inspect and test systems to verify system compliance with plans and specifications or to detect and locate malfunctions
Record and report time, materials, faults, deficiencies, or other unusual occurrences on work orders
Install and test automatic, programmable, or wireless thermostats to minimize energy usage for heating or cooling
Adjust system controls to settings recommended by manufacturer to balance system
Recommend, develop, or perform preventive or general maintenance procedures, such as cleaning, power-washing, or vacuuming equipment, oiling parts, or changing filters
Assemble, position, and mount heating or cooling equipment, following blueprints or manufacturer's specifications
Hire, train, and supervise maintenance Team Members
Schedule hours of work for department staff
Establish a list of parts suppliers and order items needed for maintenance, completion of work orders, and general department supplies while staying within company budget, and preventing unnecessary downtime of equipment or loss of revenue. Seek approval from GM or AGM on any big-ticket items needed
Use Quore to record maintenance issues, with up to date documentation on what has to be done, as well as what has been done to correct the issues
Oversee daily water checks on swimming pool/spa and filtering system for positive health protection
Control the security of the property by maintaining master keys, and making sure all equipment is functioning properly (i.e. security cameras, door locks, etc.)
Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems that need to be corrected to the appropriate department or General Manager
Coordinate facility repairs between all staff members (front desk, laundry, kitchen, etc.), as well as ensuring guest requests and comfort are first priority
Maintain copies of items that need to be on file at all times, such as county and state mandated pool and spa records, boiler records and certificates, elevator certificates, etc.
Update Safety Data Sheets (SDS) as often as needed
Oversee the property's on-going preventive maintenance program
Ensure that all preventative maintenance tasks are completed during the designated time period
Monitor and review that all completed preventative maintenance is done to Suburban Inns standards
Assist with completing preventative maintenance tasks as needed
Assist in checking fire protection systems for proper operation and training personnel in their use
Assist with all aspects of ground beautification
Coordinate necessary contracted work with outside contractors for any repairs that cannot first be taken care of by any Team Member within Suburban Inns. Approval of hiring outside contractors must be gained by the General Manager
Drive company vehicles and/or operate heavy machinery such as lawn care and snow removal equipment
Follow all Suburban Inns Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma and a minimum of two years job-related experience
License, Training, and/or Certification Required: Excellent driving record
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Required Travel: Position may require travel to other Suburban Inns properties, client locations, or other locations
Uniform and Appearance Guidelines:
Uniform: Uniform and name tag provided. Close-toed shoes are the responsibility of the Team Member.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor
We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
$44k-77k yearly est. Auto-Apply 60d+ ago
Cook - Big E's Sports Grill EBL
Suburban Inns 3.7
Suburban Inns job in Cascade, MI
Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries! * Cook Shifts: 2nd * Cook Wage: $14-18/hr, based on experience
* Cook Position can be used as a paid internship
Cook Benefits Include:
* Hotel and restaurant discounts
* Earned Paid Time Off for ALL Team Members
* Insurance (health, vision, dental, life) for full time Team Members
* Flexible schedules
* Holiday Pay
* 8 hours of paid volunteer time per year
* Advancement and professional growth opportunities
* 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
* Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Cook Position Summary:
Responsible for preparing all food items, while following local health department standards, Suburban Inns' Core Values, and Suburban Inns/Big E's standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Cook Essential Functions:
* Greet guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
* Prepare all required items according to make sheets/recipes while upholding Big E's standards
* Set up service units with needed items
* Service items in accordance with established portions and presentation standards
* Notify the Back of House Manager of expected shortages
* Ensure that assigned work areas and equipment are clean and sanitary
* Set up, maintain, clean, and break down prep cook station
* Adhere to local health and safety regulations
* Maintain any logs required by the health department
* Follow all Suburban Inns processes
* Exhibit regular and recurrent attendance records
* Other duties as requested by management
Cook Position Requirements:
Cook Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills
Cook Formal Education and Job-Related Experience: Prior restaurant experience preferred
Cook License, Registration, and/or Certification Required: ServSafe Food and Allergen Certification
Cook Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Cook Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the property
Cook Uniform and Appearance Guidelines:
Cook Uniform: Uniform shirt and hat will be provided. Suburban Inns approved black slacks or Dockers (no yoga-style) and black, close-toed, non-slip shoes are the responsibility of the Cook.
Cook Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor.
$14-18 hourly 60d+ ago
Kitchen Manager - Big E's Sports Grill Holland
Suburban Inns 3.7
Suburban Inns job in Holland, MI
Join the Inn Crowd to be a part of our award-winning family! Our team is dedicated to helping each other succeed and achieve our goals! Our Benefit Package includes: * Employee and Friends & Family hotel and restaurant discounts * Earned Paid Time Off for ALL Team Members
* Insurance (health, vision, dental, life) for full time Team Members
* Flexible schedules
* Holiday Pay
* 8 hours of paid volunteer time per year
* Floating holiday
* Advancement and professional growth opportunities
* Monetary recognition program
* Monetary referral program
* 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
* Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
As a Restaurant Manager you would be responsible for the management of the Back of the House in a manner that ensures both food quality and sanitation of products and equipment, while staying within budget, maintaining food cost goals, and following Suburban Inns' Core Values, Suburban Inns/Big E's standards, and local health department standards.
Essential Functions
* Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
* Complete monthly inventories, pricing, cost controls, requisitioning, and issuing for food production
* Manage and train Team Members on sanitation and safety, menu planning, and related production activities
* Ensure that high standards of sanitation, cleanliness, and safety are maintained throughout all kitchen areas at all times
* Implement safety procedures according to OSHA and Suburban Inns standards
* Consistently maintain standards of quality, cost, presentation, and flavor of foods according to Big E's specifications
* Maintain the security of kitchen and its equipment and establish controls to minimize food and supply waste and theft
* Lead, manage, and hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns and Big E's. Discipline Team Members as needed, according to Suburban Inns' policies
* Establish and maintain a regular cleaning and maintenance schedule for all kitchen areas and equipment
* Make recommendations for maintenance, repair, and upkeep of the kitchen and its equipment
* Maintain a working knowledge of all stations in the kitchen
* Assist in food procurement, delivery, storage, and issuing of food items
* Monitor BOH Team Member hours to ensure compliance with posted schedules
* Review and approve payroll for BOH Team Members, ensuring that hours and payable items input are accurate and adhere to the appropriate labor laws
* Prepare reports and schedules and perform other administrative duties
* Maintain positive, open communication with the Front of House
* Follow Suburban Inns processes
* Exhibit regular and recurrent attendance records
* Other duties as requested by management
Position Requirements
* Minimum Knowledge: Requires ability to interpret / extract information and/or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills
* Formal Education and Job-Related Experience: High school diploma or equivalent related experience. Two years job-related experience.
* License, Registration, and/or Certification Required: ServSafe Food and Allergy and CPR Certification (may be completed upon hire)
Uniform and Appearance Guidelines:
Uniform: Professional attire according to Suburban Inns guidelines or chef coat and nametag. Shoes need to be close-toed and non-slip.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor.
We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with Suburban Inns business needs. More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above.
$48k-65k yearly est. 5d ago
Dishwasher - Big E's Sports Grill EBL
Suburban Inns 3.7
Suburban Inns job in Grand Rapids, MI
Job Description
Big E's Sports Grill on the Beltline is hiring!! Kick-start your career in the Hospitality Industry and become a Dishwasher. This is a great opportunity to get first-hand experience and knowledge of the latest food and bar operations in 2024!
Starting wage is $14-16 / hour
Dishwasher Position Summary:
Responsible for washing and properly storing all cooking utensils, china, equipment, flatware, and glassware while following local health department standards, Suburban Inns' Core Values, and Suburban Inns/Big E's standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Dishwasher Essential Functions:
Greet guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Wash all wares in dishwashing machine or by hand according to the highest sanitation standards
Collect and dispose of trash from all kitchen areas, empty garbage cans, wash, and reline with new bags. Break down boxes, crates, and remove debris. Examine garbage for misplaced silverware, dishes, glassware, and other reusable items
Wash and polish all stainless steel in the kitchen including shelves, dish cabinets, ice machines, refrigerators, walk-ins, etc.
Store all dishes and other wares in proper areas
Clean dish machine and dish area after each meal period
Notify supervisor if inventories of soap, chemicals, and paper towels are low
Continuously inspect floors in kitchen areas to assure they remain clean, clear of debris, and dry
Assist in completing weekly kitchen cleaning and maintenance list
Clean and safely store all brooms, mops, and other cleaning equipment in their proper places
Exhibit regular and recurrent attendance records
Other duties as requested by management
Dishwasher Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. Good communication skills
Formal Education and Job-Related Experience: None
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Required Travel: Position does not require travel to other Suburban Inn properties, client locations, or other locations. Work is completed in property
Dishwasher Uniform and Appearance Guidelines:
Uniform: Uniform shirt and hat will be provided. Suburban Inns approved black slacks or Dockers (no yoga-style) and black, close-toed, non-slip shoes are the responsibility of the Team Member.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor.
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$14-16 hourly 14d ago
Guest Service Representative - Holiday Inn Express, Holland
Suburban Inns 3.7
Suburban Inns job in Holland, MI
Job Description
Join the Inn Crowd to be a part of our award-winning family! Our team is dedicated to helping each other succeed and achieve our goals!
Guest Service Representative:
Starting wage is $15/hour - based on experience
2ND SHIFT
available. Must have Weekend Availability
PART-TIME
Can be used as a paid internship
As a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns Core Values and Marriott standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Employee Benefits:
Employee and Friends & Family hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Essential Functions:
Report to work in uniform presented professionally, neat, and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Sell the property according to the Suburban Inns sale standards
Collect leads and prospect new business, communicate the information with the Sales Department.
Prospect new business, communicate the information to the Sales Department
Gather the appropriate data from each guest, from address information to credit cards and signatures
Clearly state all necessary policies and hotel information to each guest
Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift.
Maintain a neat and clean workspace at the front desk and adjacent areas
Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager
Check the pool area as many times as needed throughout the shift, stocking pool towels and straightening up the pool deck.
Complete any required emergency training needed according to Suburban Inns and Marriott standards, with documentation of training being completed. Stay knowledgeable of all emergency procedures and aware of how to handle each situation
Complete any required Marriott training for front desk procedures and Marriott Rewards. 100% responsible for ensuring Marriott Rewards standards are exceeded each shift
Responsible for the settlement and reconciling of guest accounts and paperwork
Balance cash drawer and make appropriate cash drops
Attend and contribute to daily Smart Start meetings
Attend and contribute to monthly front desk department meetings
Provide excellent guest service:
Supply information to guests regarding hotel policies, services, and amenities
Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment
Handle all guest concerns and be able to problem solve in a tactful, professional manner
Maintain open lines of communication between all departments within the hotel
Follow all Suburban Inn Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience.
License, Training, and/or Certification Required: CPR Training (may be completed upon hire).
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
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