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Supervisor-patient accounts skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical supervisor-patient accounts skills. We ranked the top skills for supervisors-patient accounts based on the percentage of resumes they appeared on. For example, 21.1% of supervisor-patient accounts resumes contained patients as a skill. Continue reading to find out what skills a supervisor-patient accounts needs to be successful in the workplace.

15 supervisor-patient accounts skills for your resume and career

1. Patients

Here's how supervisors-patient accounts use patients:
  • Designed and developed a departmental policy and procedure manual that provided information needed to register patients and process patient insurance.
  • Delivered superior service to proactively address any distressed or unhappy patients and established fair resolution in all scenarios.

2. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how supervisors-patient accounts use patient care:
  • Worked collaboratively with internal and external customers to ensure excellent patient care.
  • Created an environment that led to a positive patient care experience by facilitating problem solving, decision making, and teamwork.

3. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how supervisors-patient accounts use patient accounts:
  • Charged with primary responsibility for supervision of 11 Patient Account Representatives, with secondary supervision of remaining departmental employees.
  • Supervised daily operations of 10 patient accounts staff members to ensure work is completed efficiently and effectively.

4. HIPAA

Here's how supervisors-patient accounts use hipaa:
  • Trained 2 Customer Service staff in Patient Privacy Act (HIPAA) when responding to telephone inquiries.
  • Forward clinical documentation in accordance with HIPAA Privacy Standards to insurance carriers to ensure maximum reimbursement.

5. Home Health

Here's how supervisors-patient accounts use home health:
  • Assisted in coordination of care with home health agencies for infused therapy as needed.
  • Certified Home Health Care SI, NY.

6. Patient Flow

Here's how supervisors-patient accounts use patient flow:
  • Monitor patient flow and adjust appointment times, as needed to minimize patient wait time.
  • Communicated with other departments to resolve patient flow issues while customer satisfaction and compliance with regulation and contractual agreement where assured.

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7. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how supervisors-patient accounts use cpt:
  • Worked closely with systems analyst on all updates for CPT and ICD9 coding issues.
  • Performed Insurance verification and obtained CPT codes.

8. Epic

Epic is a private healthcare company which developed and continues to provide a software intended for healthcare professionals and the organization and management of medical records. It is by far one of the largest in its field, with over 50% of patients having a medical record present in their system. Patients, as well as clinics and various medical professionals and facilities are all able to use this system to keep medical history and information safe and easy to reach, alter, and share with the necessary people.

Here's how supervisors-patient accounts use epic:
  • Work with multiple billing and coding systems including EPIC.
  • Served as a Super User for IDX, Epic and Cadence systems.

9. Medical Billing

Here's how supervisors-patient accounts use medical billing:
  • Maintained patient records and medical billing information.
  • Handled medical billing and reporting of census data to government agencies as well as month end accounting to upper management.

10. Medicaid

Here's how supervisors-patient accounts use medicaid:
  • Develop and maintain a working knowledge of current Medicare, Medicaid insurance regulations, and FDA/ DOT and JCAHO guidelines.
  • Complied with Medicare and Medicaid regulations, guidelines, payer laws and other government- approved billing and collection guidelines and rules

11. Process Improvement

Here's how supervisors-patient accounts use process improvement:
  • Developed departmental procedures, process improvements, training materials, and disaster preparedness, and participated in establishing departmental budget.
  • Assisted six-sigma project leads with analysis and process improvements across hospital departments.

12. Acute Care

The branch of secondary healthcare which is responsible for giving short-term care to patients recovering from severe injuries or urgent medical problems is known as acute care. Acute care comprises multiple domains like; emergency care, urgent care, short-term stabilization, pre-hospital care, critical care, and trauma care.

Here's how supervisors-patient accounts use acute care:
  • Provided supervisory control over the acute care environment during evening and weekend hours.
  • Assess any patient with condition change to determine next step- protocol orders, contacting physician, acute care transfer.

13. ICD-9

Here's how supervisors-patient accounts use icd-9:
  • Validated ICD-9 procedure and diagnosis codes.
  • Certified Ambulance Coder -Charge Entry; HCPCS, ICD-9 & ICD-10, Modifiers.

14. Self Pay

Here's how supervisors-patient accounts use self pay:
  • Supervised Self Pay follow-up, cash posting, cashiers department, billing and customer service.
  • Established Policy and Procedures for all client financial aspects of insurance and self pay collections.

15. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how supervisors-patient accounts use performance evaluations:
  • Prepare performance evaluations; assist in the interpretation and implementation of hospital personnel and departmental policies and procedures.
  • Directed and supervised assigned staff including performance evaluations, scheduling, orientation, and training.
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List of supervisor-patient accounts skills to add to your resume

Supervisor-patient accounts skills

The most important skills for a supervisor-patient accounts resume and required skills for a supervisor-patient accounts to have include:

  • Patients
  • Patient Care
  • Patient Accounts
  • HIPAA
  • Home Health
  • Patient Flow
  • CPT
  • Epic
  • Medical Billing
  • Medicaid
  • Process Improvement
  • Acute Care
  • ICD-9
  • Self Pay
  • Performance Evaluations
  • Customer Service
  • Direct Reports
  • Appeals
  • EMR
  • EOB
  • Performance Reviews
  • Cycle Management
  • Insurance Verification
  • Billing Issues
  • Staff Education
  • Accounts Receivables
  • Patient Billing
  • Medical Equipment
  • Call Handling
  • Insurance Coverage
  • Patient Payments
  • Insurance Payments
  • Patient Registration
  • Payment Arrangements
  • Disciplinary Actions
  • Insurance Claims
  • Hippa
  • HMO
  • Insurance Carriers
  • Charge Entry
  • Credit Balances
  • Collection Agencies
  • Patient Statements
  • Patient Complaints
  • Insurance Billing
  • ICU
  • Bank Deposits
  • Delinquent Accounts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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