Support center manager demographics and statistics in the US
Support center manager demographics research summary. Zippia estimates support center manager demographics and statistics in the United States by using a database of 30 million profiles. Our support center manager estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about support center managers after extensive research and analysis:
- There are over 16,590 support center managers currently employed in the United States.
- 38.7% of all support center managers are women, while 61.3% are men.
- The average support center manager age is 47 years old.
- The most common ethnicity of support center managers is White (60.0%), followed by Hispanic or Latino (18.2%), Black or African American (10.4%) and Asian (5.8%).
- In 2022, women earned 87% of what men earned.
- 8% of all support center managers are LGBT.
- Support center managers are 48% more likely to work at private companies in comparison to public companies.
On this page
Support center manager demographics by:
Support center manager gender statistics
38.7% of support center managers are women and 61.3% of support center managers are men.
- Male, 61.3%
- Female, 38.7%
Support center manager gender ratio
| Gender | Percentages |
|---|---|
| Male | 61.3% |
| Female | 38.7% |
Support center manager gender pay gap
Women earn 87¢ for every $1 earned by men
Male income
$92,103
Female income
$80,168
Support center manager gender ratio over time
This data breaks down the percentage of men and women in support center manager positions over time. Currently, 38.7% of support center managers are female.
Support center manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 67.50% | 32.50% |
| 2011 | 66.66% | 33.34% |
| 2012 | 68.65% | 31.35% |
| 2013 | 68.81% | 31.19% |
| 2014 | 68.22% | 31.78% |
| 2015 | 68.40% | 31.60% |
| 2016 | 69.81% | 30.19% |
| 2017 | 68.34% | 31.66% |
| 2018 | 66.83% | 33.17% |
| 2019 | 62.27% | 37.73% |
| 2020 | 60.28% | 39.72% |
| 2021 | 61.34% | 38.66% |
Support center manager related jobs gender ratio
We compared support center managers with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Support Center Manager | 61% | 39% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Support center manager demographics by race
The most common ethnicity among support center managers is White, which makes up 60.0% of all support center managers. Comparatively, 18.2% of support center managers are Hispanic or Latino and 10.4% of support center managers are Black or African American.
- White, 60.0%
- Hispanic or Latino, 18.2%
- Black or African American, 10.4%
- Asian, 5.8%
- Unknown, 4.8%
- American Indian and Alaska Native, 0.8%
Support center manager race
| Support center manager race | Percentages |
|---|---|
| White | 60.0% |
| Hispanic or Latino | 18.2% |
| Black or African American | 10.4% |
| Asian | 5.8% |
| Unknown | 4.8% |
| American Indian and Alaska Native | 0.8% |
Support center manager race and ethnicity over time
See how support center manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Support center manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.93% | 11.55% | 5.10% | 15.19% |
| 2011 | 65.13% | 12.31% | 5.01% | 15.14% |
| 2012 | 64.15% | 12.62% | 5.21% | 15.49% |
| 2013 | 64.80% | 12.09% | 5.47% | 15.35% |
| 2014 | 64.64% | 11.89% | 5.01% | 15.98% |
| 2015 | 63.83% | 11.97% | 5.50% | 16.14% |
| 2016 | 62.93% | 12.23% | 5.62% | 16.60% |
| 2017 | 63.10% | 11.38% | 5.96% | 16.76% |
| 2018 | 63.73% | 10.88% | 6.08% | 16.50% |
| 2019 | 64.25% | 10.21% | 5.56% | 17.28% |
| 2020 | 61.87% | 10.43% | 5.72% | 16.90% |
| 2021 | 60.02% | 10.41% | 5.85% | 18.25% |
Support center manager wage gap by race
According to our data, asian support center managers have the highest average salary compared to other ethnicities. Black or african american support center managers have the lowest average salary at $89,172.
| Ethnicity | Salary |
|---|---|
| Unknown | $92,665 |
| White | $92,017 |
| Black or African American | $89,172 |
| Asian | $93,749 |
| Hispanic or Latino | $92,981 |
Average support center manager age
See how the average age of support center managers varies based on ethnicity and gender.
Male
Female
Support center manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Support center manager age breakdown
The average age of support center managers is 40+ years years old, representing 72% of the support center manager population.
Support center manager age breakdown
| Support Center Manager Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Support center manager educational attainment
The most common degree for support center managers is bachelor's degree, with 68% of support center managers earning that degree. The second and third most common degree levels are associate degree degree at 17% and associate degree degree at 8%.
- Bachelor's, 68%
- Associate, 17%
- Master's, 8%
- High School Diploma, 4%
- Other Degrees, 3%
Support center managers by degree level
| Support center manager degree | Percentages |
|---|---|
| Bachelor's | 68% |
| Associate | 17% |
| Master's | 8% |
| High School Diploma | 4% |
| Other Degrees | 3% |
Support center manager jobs you might like
Support center manager wage gap by degree level
According to the data, support center managers with a Doctorate degree earn more than those without, at $126,667 annually. With a Master's degree, support center managers earn a median annual income of $114,861 compared to $96,377 for support center managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $114,861 |
| High School Diploma or Less | $76,343 |
| Bachelor's Degree | $96,377 |
| Doctorate Degree | $126,667 |
| Some College/ Associate Degree | $80,211 |
Support center manager employment statistics
Most support center managers work for a private in the technology industry.
Company size where support center managers work
Below, you can see the size of companies where support center managers work.
Support center manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 20% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 36% |
Support center manager jobs by company type
Employees with the support center manager job title have their preferences when it comes to working for a company. For instance, most support center managers prefer to work at private companies over public companies.
Support center manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 6% |
| Public | 41% |
| Private | 48% |
| Government | 5% |
Support center manager jobs by industry
The most common industries for support center managers are technology, health care and finance.
Support center manager industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 16% |
| Technology | 13% |
| Health Care | 9% |
| Finance | 7% |
| Professional | 6% |
| Telecommunication | 6% |
| Manufacturing | 6% |
| Hospitality | 5% |
| Retail | 5% |
| Education | 5% |
| Government | 4% |
| Media | 3% |
| Transportation | 3% |
| Non Profits | 3% |
| Insurance | 3% |
| Construction | 2% |
| Internet | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Start-up | 1% |
| Real Estate | 1% |
| Energy | 1% |
Support center manager turnover and employment statistics
Support center manager unemployment rate over time
The unemployment rate for support center managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Support center manager unemployment rate by year
| Year | Support center manager unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average support center manager tenure
The average support center manager stays at their job for 1-2 years, based on the 691 support center managers resumes in Zippia's database.
Support center manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 10% |
| 1-2 years | 37% |
| 3-4 years | 21% |
| 5-7 years | 14% |
| 8-10 years | 7% |
| 11+ years | 11% |
Support center manager LGBT ratio compared to similar jobs
Review the percent of support center managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Emergency Dispatch Operator | 6.75% | 48,634 |
| Account Payables Analyst | 6.76% | 73,985 |
| Executive Assistant To President | 7.79% | 10,424 |
| Support Center Manager | 8.06% | - |
| Collection Analyst | 8.49% | 28,967 |
| Parcel Assistant | 8.68% | 10,187 |
| Mortgage Service Specialist | 9.31% | 22,478 |
Similar support center manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Emergency Dispatch Operator | 6.75% | 48,634 |
| Account Payables Analyst | 6.76% | 73,985 |
| Executive Assistant To President | 7.79% | 10,424 |
| Collection Analyst | 8.49% | 28,967 |
| Parcel Assistant | 8.68% | 10,187 |
| Mortgage Service Specialist | 9.31% | 22,478 |
Foreign languages spoken by support center managers
The most common foreign language among support center managers is Spanish at 55.2%. The second-most popular foreign language spoken is German at 13.8% and French is the third-most popular at 10.3%.
- Spanish, 55.2%
- German, 13.8%
- French, 10.3%
- Portuguese, 6.9%
- Hungarian, 3.4%
- Other, 10.4%
Support center manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 55.2% |
| German | 13.8% |
| French | 10.3% |
| Portuguese | 6.9% |
| Hungarian | 3.4% |
| Other | 10.4% |
