Support representative education requirements

1. Introduction to Technical Support

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...

2. Customer Service Fundamentals

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

3. Customer Service & Support For Customer Service Executives

4.5

(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Customer Service, Customer Support, And Customer Experience

4.6

(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

5. Akamai Customer Consulting and Support

Are you interested in end-to-end project management? Want to deliver the best solutions to our customers while collaborating with teams from all over the world? You will never stop learning in this fast-moving environment and across our cutting-edge technologies. This beginner level certificate is designed to provide you with in-demand skills that range from internet technology fundamentals, networking, operating systems and problem solving techniques.\n\nThis certificate program consists of...

6. IBM IT Support

Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.\n\nAlmost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include...

7. IT Support Technical Skills Helpdesk

4.7

(1,561)

Hands-on Technical skills for IT Support Learners...

8. Desktop IT Support Level 1 & 2 in real life (Troubleshooting

4.2

(1,443)

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...

9. CVS Health Call Center Customer Service

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

10. Create Customer Support Data with Google Sheets

By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to...

11. IT Support Technical Skills Bootcamp

4.5

(1,653)

Hands-on Technical skills for IT Support Professionals...

12. Basic Computer Course - Windows 7/10 - IT & Desktop Support

4.7

(1,213)

Basic computer course with troubleshooting skills -computer hardware and computer networking, for IT support technicians...

13. Computer Hardware, Operating System and Networking

4.1

(314)

For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...

14. Zendesk for Customer Service Agents Training Course

4.6

(1,065)

How to provide great customer support using Zendesk, a course for beginners...

15. IT & Technical Support Guide to Helpdesk, Desktop & Servers

4.2

(1,138)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

16. Computer Network Fundamentals- IT Helpdesk & Desktop Support

4

(409)

Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...

17. Brilliant Customer Service: How to Impress your Customers!

4.7

(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

18. Advanced IT Troubleshooting for Helpdesk Support Technicians

4.2

(1,080)

Learn some of the less common IT troubleshooting techniques for Windows computers...

19. Customer Service Foundation

4.5

(290)

An introductory course about understanding the foundations of Customer Service...