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Support systems manager skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Dale Musser Ph.D.,

Ehsan Sheybani Ph.D.

Below we've compiled a list of the most critical support systems manager skills. We ranked the top skills for support systems managers based on the percentage of resumes they appeared on. For example, 8.9% of support systems manager resumes contained project management as a skill. Continue reading to find out what skills a support systems manager needs to be successful in the workplace.

15 support systems manager skills for your resume and career

1. Project Management

Here's how support systems managers use project management:

Led development and implementation of new web based project management and document storage application for use by internal and external customers.
Developed strategic goals and provided oversight for internal projects and worked with project management staff to support corporate projects.

2. Support Systems

Here's how support systems managers use support systems:

Program manager for delivering operational support systems for Internet data services.
Calibrated and repaired Strategic Weapons system support systems.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how support systems managers use technical support:

Managed projects, established time lines, delegated tasks, monitored progress, and maintained effective communication with Technical Support Representatives.
Performed customer support and ensured quality technical support from technical support representatives working under my direction.

4. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how support systems managers use logistics:

Supervised 7+ Information Systems support and development resources, responsible for Transportation and Logistics requests and process improvements.
Conducted DMLSS user training at Medical Logistics workshops and provided manager/commander reviews during annual Medical Logistics Symposium.

5. SQL

Here's how support systems managers use sql:

Planned and managed implementation of a master music SQL database for intellectual property management.
Utilized SQL queries for event item set up, promotion, and order quantity reviews.

6. Windows Server

Here's how support systems managers use windows server:

Manage team consisting of Windows Server administrator, Storage administrator, Desktop Architect, and Server/Network administrator.
Administered Active Directory, Exchange, IIS, GPO's, and Security Policies in Windows Server Environments.

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7. SharePoint

Here's how support systems managers use sharepoint:

Developed a centralized SharePoint library of implementation and QA documents to ensure a seamless and consistent implementation and testing processes.
Created, implemented and maintained company intranet site with MS SharePoint 2003 facilitating company-wide collaboration.

8. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how support systems managers use management system:

Experience in higher education and the demonstrated ability to work with a computerized maintenance management system.
Developed and implemented all support documentation and configuration management system for the NAVSEA CAD2 project.

9. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how support systems managers use linux:

Manage internal and external DNS infrastructure consisting of Windows, Linux and UltraDNS and Dyn DNS networks.
Manage a team of Linux support engineers that provide Tier 3 Support for internal CenturyLink/Savvis application teams.

10. Level Agreements

Here's how support systems managers use level agreements:

Managed multiple technical groups while exceeding customer satisfaction expectations and service level agreements.
Developed methodology for collecting metrics and measuring against established Service Level Agreements.

11. Process Improvement

Here's how support systems managers use process improvement:

Spearheaded information systems process improvement initiatives and technology solutions with SSM task forces and user groups.
Analyzed operational functions and suggested/implemented process improvements using Lean Six Sigma Methodologies.

12. PC

Here's how support systems managers use pc:

Acted as liaison between regional users of both mainframe and PC systems and corporate data processing staff.
Manage staff of twelve support personnel including PC technicians, UNIX, and NT system administrators.

13. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how support systems managers use sla:

Established and negotiated the SLA between service providers and the business.
Identified SLA's and enabled shifting of workloads to optimize processing.

14. Business Processes

Here's how support systems managers use business processes:

Build consensus and acceptance across multiple departments to develop and maintain strategic business processes and IT system plans.
Evaluated business processes, identifying ways to improve cost savings and streamline procedures long term.

15. ITIL

Here's how support systems managers use itil:

Delivered ITIL Service Delivery support of firm-wide service requisition applications.
Provided 1st and 2nd Level Support per ITIL standards.

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What skills help Support Systems Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on support systems manager resumes?

Dale Musser Ph.D.

Associate Teaching Professor, University of Missouri

-Working on teams and collaboration - people skills matter a lot.
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.

What soft skills should all support systems managers possess?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Leadership, motivation, communication, conflict management, trust-building, decision-making, organization, and time management.

What hard/technical skills are most important for support systems managers?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Negotiation, relevant technical skills, prioritization and goal setting, project planning, delegating, and budget management.

What support systems manager skills would you recommend for someone trying to advance their career?

Matthew Liotine Ph.D.

Clinical Professor and Director of Master of Science in Supply Chain and Operations Management, University of Illinois at Chicago

If a student decides to take time off before moving on to a job or graduate school, they should use that time to develop skills in which you may not receive formal training while in college. For example, skills like leadership, problem-solving, teamwork, and communication are going to be more vital than ever in the new norm.

What type of skills will young support systems managers need?

Peter Dordal Ph.D.

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

Do you want to know more?

List of support systems manager skills to add to your resume

The most important skills for a support systems manager resume and required skills for a support systems manager to have include:

Project Management
Support Systems
Technical Support
Logistics
SQL
Windows Server
SharePoint
Management System
Linux
Level Agreements
Process Improvement
PC
SLA
Business Processes
ITIL
OS

Unix
Database
Disaster Recovery
Network Infrastructure
UAT
System Administration
Desktop Support
Customer Support
VMware
Direct Reports
Performance Reviews
POS
System Enhancements
MIS
SOX
Problem Resolution

Software Upgrades
User Support
IP
EDI
System Issues
User Training
DNS
Computer System
System Upgrades
Vendor Relationships
HR
XP
SAS
PeopleSoft
VoIP
QA

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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