Surveillance operator job description
Updated March 14, 2024
8 min read
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Example surveillance operator requirements on a job description
Surveillance operator requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in surveillance operator job postings.
Sample surveillance operator requirements
- High school diploma or GED
- Minimum of 2 years of experience in surveillance operations
- Ability to operate and maintain surveillance equipment
- Proficiency in Microsoft Office and other computer programs
- Knowledge of state and federal laws related to surveillance and privacy
Sample required surveillance operator soft skills
- Excellent communication skills, both written and verbal
- Strong attention to detail and ability to multitask
- Ability to work independently and as part of a team
- Good decision-making skills and ability to think critically
- Strong work ethic and ability to work flexible hours, including nights and weekends
Surveillance operator job description example 1
Treasure Island Resort & Casino surveillance operator job description
~ WE CREATE WINNING EXPERIENCES ~
Pay Rate
$20.00 an hour.
Hire on Bonus
$1,000 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $333/$334 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.
SUMMARY: Identify thefts and/or other issues which threaten organizational resources as well as guests' or team members' safety.
IDEAL CANDIDATES HAVE:
Required:
Preferred:
~ Four reasons why our Team Members have chosen to stick around for 20+ years!~
o The People - amazing to work with and to take care of.
o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career - well-paying opportunities to develop and grow with or without a degree.
o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!
Pay Rate
$20.00 an hour.
Hire on Bonus
$1,000 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $333/$334 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.
SUMMARY: Identify thefts and/or other issues which threaten organizational resources as well as guests' or team members' safety.
- Monitor all facilities within Treasure Island Resort & Casino, including gaming areas and back of house operations for the detection and video recording of illegal or unusual activities such as cheating, theft, embezzlement or other activities which may be suspicious or threatening to guests or team members
- Monitor all gaming-related areas including Table Games, Slots, and Cash Services for potential cheating activity, advantage play and illegal activity
- Oversee and verify large payouts by the Casino such as jackpots and bingo payouts
- Follow established procedures and immediately notify the Surveillance Director, appropriate departments or law enforcement authorities upon detection of suspicious activities or irregularities
- Create detailed and accurate reports and maintain a daily log of activities observed and / or reported to Surveillance
- Ensure effective and professional interface with all public service officials and any representatives from other departments
IDEAL CANDIDATES HAVE:
Required:
- High School Diploma/GED or equivalent experience
- One (1) year surveillance related experience or related schooling or military experience
- High attention to detail and accuracy
- Strong computer skills Microsoft Office (Word, Excel and Outlook) and other gaming related or Surveillance related software
- Excellent written communication skills
- Above average math skills
- Proven accurate typing skills
- High level organizational skills and ability to adapt quickly to changing priorities
- Ability to complete multiple tasks under pressure
Preferred:
- 2 year degree in related field
- Prior investigation experience
- Loss prevention experience
~ Four reasons why our Team Members have chosen to stick around for 20+ years!~
o The People - amazing to work with and to take care of.
o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career - well-paying opportunities to develop and grow with or without a degree.
o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!
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Surveillance operator job description example 2
Commerce Casino surveillance operator job description
*\*\*\*MUST HAVE KNOWLEDGE OF ALL CASINO GAMES\*\*\**
*\*\*\* THIS POSITION WORKS ALL SHIFTS INCLUDING GRAVEYARD, WEEKENDS, AND HOLIDAYS. \*\*\**
*PRIMARY JOB FUNCTIONS*
Observes and reports on all areas under surveillance to assure compliance with the Casino's in-house regulations and in-house gaming policies and procedures, including identification of cheating activities and undesirable patrons, pilferage, embezzlement and any irregularity, in order to provide protection of corporate assets and liabilities.
Responsible for observing and reporting on all areas under surveillance such as all casino games, count room, bar areas and casino cage.
Responsible for investigating reports, videotape rotation and all special projects as assigned.
Communicates with casino, cage and security personnel etc... Must be able to make common sense decisions and determination regarding irregular activities and exercise care and judgment in handling of sensitive information.
Assumes the duties and responsibilities of the Surveillance Supervisor in his absence and will notify the Surveillance Supervisor or Surveillance Manager regarding on anything of importance before rendering any major decisions.
Works with all departments outside law enforcement agencies in providing surveillance information network when advised to do so, and provide court testimony when subpoenaed.
Studies all phases of gaming operations and regulations and also attends classes in related fields to keep abreast of the latest information, i.e., protection of casino games and casino operations and management.
Must be familiar with setting up and using the various functions of the surveillance console, learn to correctly call up cameras for specific areas, and make proper adjustments to obtain the best possible coverage available. Must become adept to camera movement and various camera angles.
Must be familiar and acclimated with areas within the confines of the casino property and with the layout of table games and other facilities of the casino.
Responsible for learning the filing systems used in the department, be familiar with department rules and procedures, as well as with all reference guides and also be familiar with all forms and print outs (gaming reports) and the information provided by each report, as well as learn how the data is applied to daily surveillance routines.
Handles all business transactions in a professional manner and maintains a high level of communication and rapport with all departments and also be familiar with supervisors and shift managers with whom they deal on a day-to-day basis.
Learns handling and care of video cassette recorders (VCR's) and miscellaneous office equipment.
Maintain a good attitude at all times. When breakdowns occur, each operator will assist in a teamwork effort to solve the problem. Common sense will be the number one criteria for the surveillance operators' decision. Operators will not over-react in a decision. If you are not sure of what to do, ask your immediate supervisor.
Must learn to be able to write/type reports, use the departmental forms, and be able to complete all reports as it pertains to surveillance.
Must become familiar with all games, other departments within the Casino, game protection and also understand the basic casino games and areas related to it.
Performs all other work-related duties as assigned by the Surveillance Supervisor.*Work Experience Required: *1 year experience in surveillance operations. Table game knowledge required.*Education: * High School Diploma and/or equivalent combination of work experience and education.*Other Requirements: * Must be able to speak, read, and understand English. Excellent verbal and interpersonal skills. Must have knowledge in all phases of casino operations, all games played at the Commerce Casino and the ability to identify methods of cheating. Must demonstrate positive/enthusiastic approach to all assignments. Outstanding attendance/punctuality. Must be clean, well-groomed, and have a professional appearance. Attendance and punctuality are an essential function of the position.
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Vision insurance
Schedule:
* 5x8
* 8 hour shift
* Evening shift
* Night shift
* Overnight shift
* Overtime
* Weekend availability
Ability to commute/relocate:
* Los Angeles, CA 90040: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
* What casino games to you have experience/knowledge with?
* What Is Your Desired Rate?
Shift availability:
* Day Shift (Required)
* Night Shift (Required)
* Overnight Shift (Required)
Work Location: One location
*\*\*\* THIS POSITION WORKS ALL SHIFTS INCLUDING GRAVEYARD, WEEKENDS, AND HOLIDAYS. \*\*\**
*PRIMARY JOB FUNCTIONS*
Observes and reports on all areas under surveillance to assure compliance with the Casino's in-house regulations and in-house gaming policies and procedures, including identification of cheating activities and undesirable patrons, pilferage, embezzlement and any irregularity, in order to provide protection of corporate assets and liabilities.
Responsible for observing and reporting on all areas under surveillance such as all casino games, count room, bar areas and casino cage.
Responsible for investigating reports, videotape rotation and all special projects as assigned.
Communicates with casino, cage and security personnel etc... Must be able to make common sense decisions and determination regarding irregular activities and exercise care and judgment in handling of sensitive information.
Assumes the duties and responsibilities of the Surveillance Supervisor in his absence and will notify the Surveillance Supervisor or Surveillance Manager regarding on anything of importance before rendering any major decisions.
Works with all departments outside law enforcement agencies in providing surveillance information network when advised to do so, and provide court testimony when subpoenaed.
Studies all phases of gaming operations and regulations and also attends classes in related fields to keep abreast of the latest information, i.e., protection of casino games and casino operations and management.
Must be familiar with setting up and using the various functions of the surveillance console, learn to correctly call up cameras for specific areas, and make proper adjustments to obtain the best possible coverage available. Must become adept to camera movement and various camera angles.
Must be familiar and acclimated with areas within the confines of the casino property and with the layout of table games and other facilities of the casino.
Responsible for learning the filing systems used in the department, be familiar with department rules and procedures, as well as with all reference guides and also be familiar with all forms and print outs (gaming reports) and the information provided by each report, as well as learn how the data is applied to daily surveillance routines.
Handles all business transactions in a professional manner and maintains a high level of communication and rapport with all departments and also be familiar with supervisors and shift managers with whom they deal on a day-to-day basis.
Learns handling and care of video cassette recorders (VCR's) and miscellaneous office equipment.
Maintain a good attitude at all times. When breakdowns occur, each operator will assist in a teamwork effort to solve the problem. Common sense will be the number one criteria for the surveillance operators' decision. Operators will not over-react in a decision. If you are not sure of what to do, ask your immediate supervisor.
Must learn to be able to write/type reports, use the departmental forms, and be able to complete all reports as it pertains to surveillance.
Must become familiar with all games, other departments within the Casino, game protection and also understand the basic casino games and areas related to it.
Performs all other work-related duties as assigned by the Surveillance Supervisor.*Work Experience Required: *1 year experience in surveillance operations. Table game knowledge required.*Education: * High School Diploma and/or equivalent combination of work experience and education.*Other Requirements: * Must be able to speak, read, and understand English. Excellent verbal and interpersonal skills. Must have knowledge in all phases of casino operations, all games played at the Commerce Casino and the ability to identify methods of cheating. Must demonstrate positive/enthusiastic approach to all assignments. Outstanding attendance/punctuality. Must be clean, well-groomed, and have a professional appearance. Attendance and punctuality are an essential function of the position.
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Vision insurance
Schedule:
* 5x8
* 8 hour shift
* Evening shift
* Night shift
* Overnight shift
* Overtime
* Weekend availability
Ability to commute/relocate:
* Los Angeles, CA 90040: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
* What casino games to you have experience/knowledge with?
* What Is Your Desired Rate?
Shift availability:
* Day Shift (Required)
* Night Shift (Required)
* Overnight Shift (Required)
Work Location: One location
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Surveillance operator job description example 3
Choctaw Nation Of Oklahoma surveillance operator job description
Pay Rate: $19.30 per hour | Hourly, Full Time | 11 pm to 7 am, Friday-Tuesday with Wednesday and Thursday Off
Job Summary: Observes all areas Casino operations using video and audio technologies, perform various reviews for Tribal Police and/or Casino Departments along with compiling accurate reports on incidents occurring on Casino property.
Primary Tasks:
* Actively observes all areas of operations in the casino using digital video surveillance (CCTV) equipment.
* Conducts routine observations focused on funds-handling operational areas to determine if breaks in established casino procedures have occurred.
* Performs various casino department video reviews to determine breaks in policy and/or procedure along with documenting any found irregularities or deviations of established processes. Documents suspicious activity by using PC applications such as Microsoft Word and/or CIP reporting software.
* Reviews video as requested by Casino Management, Safety, Security, Tribal Police etc., and provides incident documentation as needed. May also assist Security and/or Tribal with internal investigations relating to sensitive security issues.
* Compiles various reports focusing on accuracy and attention to detail, also ensuring all paperwork is error free and completed in a timely manner.
* Remains current on and has comprehensive knowledge of surveillance and casino department MICS, TICS, and SICS and department Policies and Procedures and protects the confidential nature of casino department observations, recorded video and surveillance activities.
* Ensures that video is properly referenced and archived for potential future use.
* When required, will record video incidents to CD's/DVD's and prepare incident documentation as needed for distribution to various approved Choctaw Nation Departments.
* May testify in court.
* Other duties as may be assigned.
Required Education, Skills and Experience:
MINIMUM
* High School Diploma or GED required.
* General computer/keyboarding skills.
* Ability to work with minimum direction and communicate quickly and effectively both orally and in writing.
* Exhibits strong interpersonal skills and multitasking ability.
* Ability to work nights and/or weekends.
TARGET
* Two years of higher education preferred.
* General computer/keyboarding skills.
* Ability to work with minimum direction and communicate quickly and effectively both orally and in writing.
* Exhibits strong interpersonal skills and multitasking ability.
* Ability to work nights and/or weekends.
#LI-DNI
Job Gaming
Primary Location OK-McAlester
Work Locations McAlester Casino 1638 S George Nigh Expwy McAlester 74501
Organization Gaming Commission
Schedule Regular
Full-time
Night Job
Job Posting 10/12/2022, 10:01:47 AM
Job Summary: Observes all areas Casino operations using video and audio technologies, perform various reviews for Tribal Police and/or Casino Departments along with compiling accurate reports on incidents occurring on Casino property.
Primary Tasks:
* Actively observes all areas of operations in the casino using digital video surveillance (CCTV) equipment.
* Conducts routine observations focused on funds-handling operational areas to determine if breaks in established casino procedures have occurred.
* Performs various casino department video reviews to determine breaks in policy and/or procedure along with documenting any found irregularities or deviations of established processes. Documents suspicious activity by using PC applications such as Microsoft Word and/or CIP reporting software.
* Reviews video as requested by Casino Management, Safety, Security, Tribal Police etc., and provides incident documentation as needed. May also assist Security and/or Tribal with internal investigations relating to sensitive security issues.
* Compiles various reports focusing on accuracy and attention to detail, also ensuring all paperwork is error free and completed in a timely manner.
* Remains current on and has comprehensive knowledge of surveillance and casino department MICS, TICS, and SICS and department Policies and Procedures and protects the confidential nature of casino department observations, recorded video and surveillance activities.
* Ensures that video is properly referenced and archived for potential future use.
* When required, will record video incidents to CD's/DVD's and prepare incident documentation as needed for distribution to various approved Choctaw Nation Departments.
* May testify in court.
* Other duties as may be assigned.
Required Education, Skills and Experience:
MINIMUM
* High School Diploma or GED required.
* General computer/keyboarding skills.
* Ability to work with minimum direction and communicate quickly and effectively both orally and in writing.
* Exhibits strong interpersonal skills and multitasking ability.
* Ability to work nights and/or weekends.
TARGET
* Two years of higher education preferred.
* General computer/keyboarding skills.
* Ability to work with minimum direction and communicate quickly and effectively both orally and in writing.
* Exhibits strong interpersonal skills and multitasking ability.
* Ability to work nights and/or weekends.
#LI-DNI
Job Gaming
Primary Location OK-McAlester
Work Locations McAlester Casino 1638 S George Nigh Expwy McAlester 74501
Organization Gaming Commission
Schedule Regular
Full-time
Night Job
Job Posting 10/12/2022, 10:01:47 AM
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Updated March 14, 2024
Updated March 14, 2024