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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Rochester, NY | $37,233 | $17.90 |
| 2 | Atlantic City, NJ | $37,063 | $17.82 |
| 3 | Albuquerque, NM | $35,804 | $17.21 |
| 4 | Lansing, MI | $35,700 | $17.16 |
| 5 | Wailuku, HI | $35,154 | $16.90 |
| 6 | Columbus, OH | $35,058 | $16.85 |
| 7 | Concord, NH | $34,666 | $16.67 |
| 8 | Olympia, WA | $34,467 | $16.57 |
| 9 | Washington, DC | $33,731 | $16.22 |
| 10 | Hartford, CT | $33,708 | $16.21 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Lead Support Analyst | $113,423 | $55 | - |
| 2 | Senior Support Engineer | $111,430 | $54 | - |
| 3 | Lead Support Engineer | $110,307 | $53 | - |
| 4 | Technical Support Analyst Lead | $103,352 | $50 | - |
| 5 | Senior Support Analyst | $102,029 | $49 | - |
| 6 | Software Technician | $98,426 | $47 | - |
| 7 | Technical Support Senior Engineer | $98,346 | $47 | - |
| 8 | Application Support Specialist | $97,630 | $47 | - |
| 9 | Computer Technician Lead | $95,857 | $46 | - |
| 10 | Network Technician Lead | $95,682 | $46 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | American Home Shield | $33,299 | $16 | - |
| 2 | Call Center Services International | $33,003 | $16 | - |
| 3 | Arise Virtual Solutions | $32,998 | $16 | - |
| 4 | GCS | $32,977 | $16 | - |
| 5 | Global Response | $32,964 | $16 | - |
| 6 | TTEC | $32,925 | $16 | 16 |
| 7 | Afni | $32,919 | $16 | 1 |
| 8 | Empereon Constar | $32,802 | $16 | - |
| 9 | SYKES | $32,799 | $16 | - |
| 10 | Lawrence & Schiller | $32,708 | $16 | - |
| 11 | Alorica | $32,692 | $16 | 3 |
| 12 | SITEL | $32,647 | $16 | - |
| 13 | Teleperformance USA | $32,464 | $16 | 6 |
| 14 | VXI | $32,255 | $16 | 2 |
| 15 | ibex | $32,098 | $15 | - |
| 16 | TRG - The Resource Group | $32,080 | $15 | - |
| 17 | Concentrix | $32,028 | $15 | 38 |
| 18 | Alta Resources | $31,347 | $15 | - |
| 19 | Telvista US | $30,912 | $15 | - |
| 20 | Integreon | $30,536 | $15 | - |