System service representative job description

Job Details

What you will do

Under minimal supervision, completes assigned programming, commissioning, troubleshooting and preventive maintenance of fire / security systems per contract obligations.

How you will do it

* Generates solutions to systems problems, either troubleshooting the system or advising others on how to resolve problems. Requires understanding of core and third party fire / security products, software and systems / electrical technology.
* Assists in performing required commissioning documentation. Provide accurate information for as-builts documentation.
* Adheres to safety standards and local and national codes, with a high degree of regard to employee and subcontractor safety.
* Proficient in using voltmeter and reading wiring diagrams/schematics
* Able to troubleshoot access control and CCTV/IP cameras issues
* Maintains appropriate local and National Fire / Security Industry Certifications (NICET).
* Communicates with customer upon arrival and before leaving the work site. Continuous proactive customer interactions including an in-depth understanding of customer(s) needs wants and systems currently in place.
* Assists in monitoring project execution per plan. Reports problems or changes to supervisor or management.
* Completes paperwork and on site documentation as required.
* Performs self-study (reading, research, and practice) to obtain technical proficiency on required products and application.
* Performs other duties as assigned

What we look for

* High school diploma plus two years' experience in installing fire / security systems required.
* Electronics certification from accredited technical school or military electronics training desired.
* Demonstrated effective interpersonal skills to represent the company to customers and other outside contacts.
* NICET Certification preferred.
* Basic computer skills required.
* Attention to detail.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Job Description We want your talent to perform Configuration Management activities for vehicle power management systems in our growing business areas.

Our business is located in the Greater Binghamton area of New York, which is home to several sports teams, shopping centers, a growing downtown, the State University of New York at Binghamton, several large healthcare employers and some of New York's top-ranked school districts. The area enjoys a rich heritage with multiple diverse communities with local cuisine and festival celebrations. From the Southern Tier of New York area to an hour out, there is access to hiking, skiing, lakes, waterparks, casinos, golfing, camping and vineyards. A 9/80 hybrid work schedule gives employees a great opportunity to experience all that the region has to offer and provides a balanced work and family lifestyle.

BAE Systems is looking for a Configuration Management Member to join its Engineering team in Endicott, NY. The Configuration Management Member will support engineering configuration management of Power and Propulsion Systems. The candidate will regularly engage with engineers located in Endicott, NY. Job responsibilities for the position include:
Job Description:

* Responsible and accountable for all matters pertaining to program configuration management. Ensures compliance with company and program policies. Reviews technical requirements and develops program-specific Configuration Management Plan(s) as required.

* Directs the resolution of all configuration management issues relating to program contractual requirements and company policies and procedures. Prepares/oversees the publication and acceptance of Configuration Management process documentation.
* Devises new techniques and approaches, their application and required parameters, in the solution of a wide variety of complex Configuration Management problems.
* Generates configuration management inputs to program cost proposals, ensuring that all configuration management contractual requirements are satisfied, costed and realistically scheduled.
* Establishes and maintains an effective working relationship with BAE Systems customers and their representatives. Prepares and presents status reports for configuration management activities as requested during customer and company program reviews. Performs all necessary interface and communication with customers, subcontractors, and program team members.
* Reviews functional plans and technical data items relating to product definition to ensure all configuration management requirements have been addressed and properly integrated within the requirements defined within the Program Configuration Management Plan(s).
* Coordinates the evaluation, approval/disapproval and implementation of configuration changes throughout the life cycle of assigned programs.
* Supports all internal and customer conducted configuration audits for assigned programs.
* Mentors junior hardware configuration management specialists in tool usage and process execution. Demonstrates thorough expertise in hardware configuration management processes and/or tool usage.
* Responsible for creating the departmental metrics.
* Maintains current knowledge and proactively advocates configuration management tool and process best practices. Maintains knowledge across an area of generic Configuration Management specialization and is cognizant of developments in other related areas. May serve as departmental representative to process improvement teams.
* Ensure compliance with proprietary and export marking requirements.
* Serve as Configuration Management representative for internal and external audits such as FAA audits for Configuration Control and Change Process compliance and export compliance audits.

Required Education, Experience, & Skills

* Exercises discretion and independent judgment in the performance of duties while complying with policies, procedures, appropriate principles and applicable state and federal laws and regulations
* Communicates effectively both orally and in writing
* Exhibits sound interpersonal skills involving interfacing, coordinating and negotiating with company personnel, customers, suppliers and auditors
* Utilize computer skills to prepare appropriate reports and documents
* Highly motivated and able to develop, disseminate and drive long range goals.
* Analyze, evaluate, develop and implement processes and systems within budget and schedule
* Demonstrated functional knowledge of hardware and software configuration management tools, best practices, and industry standards.
* Demonstrated ability to advise or direct project teams on proper configuration control for major programs or multiple smaller programs.
* Ability to think strategically about configuration management in support of engineering design and product support, and to lead process improvement projects to through to implementation.
* Minimum of high school diploma with 3 years relevant work experience

Preferred Education, Experience, & Skills

* Windchill administrative experience.
* Demonstrated ability to provide daily task assignments to a small team (5-8 members) and to lead team through long term tasks assignments and improvement projects.

About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact - for our customers and the communities we serve.

Our Commitment to Diversity, Equity, and Inclusion:

At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.

Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities

IBM seeks to hire a Systems Services Representative for the Albany, GA area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software, and operating systems in a data center environment. They could be responsible for Intel Server, Networking, and Storage. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed.

Required Technical and Professional Expertise

* Valid driver's license

* Reliable vehicle

* Technical aptitude

* High school diploma or equivalent

Preferred Technical and Professional Expertise

* Technical school degree/diploma

* Experience in hardware support of IBM and/or OEM Servers, Networking, switches, and routers or equivalent

About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.