Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalary

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Technical service and project manager skills for your resume and career

Updated January 8, 2025
6 min read
Quoted expert
Jennifer Tockman
Below we've compiled a list of the most critical technical service and project manager skills. We ranked the top skills for technical service and project managers based on the percentage of resumes they appeared on. For example, 24.8% of technical service and project manager resumes contained project management as a skill. Continue reading to find out what skills a technical service and project manager needs to be successful in the workplace.

15 technical service and project manager skills for your resume and career

1. Project Management

Here's how technical service and project managers use project management:
  • Develop integrated project management plans, resource estimates, implementation schedules, cost estimates, and budgetary responsibility for all projects.
  • Assisted in developing and implementing standard project management processes and tools to support software development and continuous improvement efforts.

2. Project Scope

Here's how technical service and project managers use project scope:
  • Define project scope, cost and risk analysis while initiate and monitor all project activities to meet schedules.
  • Managed changes in the project scope, schedule, and budget via the prescribed change request process.

3. PowerPoint

Here's how technical service and project managers use powerpoint:
  • Provided status updates to stakeholders with Microsoft PowerPoint.
  • Worked with various management and director personnel Provided documentation, status reports and PowerPoint presentations

4. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how technical service and project managers use service delivery:
  • Improved service delivery and problem resolution activity through close business relationship with customer's IT Director.
  • Coordinate project activities between Executive Account Manager, Service Delivery Manager and IT implementation competencies.

5. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how technical service and project managers use cloud:
  • Delivered Sales Force CRM Sales/Service Cloud integration for monitoring/OSS-BSS systems.
  • Developed and managed the project plan to manage IT resources in integrating an enterprise backup disaster recovery cloud infrastructure.

6. Infrastructure Projects

Here's how technical service and project managers use infrastructure projects:
  • Conducted monthly audits on infrastructure projects to validate adherence to selected methodologies and success of project.
  • Worked with third-party vendors and customer teams to ensure successful implementation of various infrastructure projects.

Choose from 10+ customizable technical service and project manager resume templates

Build a professional technical service and project manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your technical service and project manager resume.

7. Technical Project

Technical projects involve aggregations of multiple IT-related tasks. These tasks are made up of multiple divisions responsible for distinct functional importance. They require in-depth knowledge of technology, planning, organizational, and leadership skills. The management of a technical project would require efficient planning and effective execution.

Here's how technical service and project managers use technical project:
  • Managed Technical Services business unit services group in addition to managing all technical project delivery schedules and resource allocations.
  • Served as technical project manager (TPM) in EDS data exchange services responsible for the technology transfer and deployment.

8. Status Reports

Here's how technical service and project managers use status reports:
  • Prioritized business objectives and communicated status reports to senior management.
  • Provided weekly status reports that included the number of constrained sites, the monthly forecast, performance impact and blocking issues.

9. PMO

Project management office or, as is often abbreviated, PMO is a part often found in larger companies, agencies, and other organizations of varying sizes. This department's main focus is to create, alter, and help implement project management policies and regulations within their enterprise, through a number of methods and means, such as documents, guides, and personal assistance. A PMO is truly helpful in standardising and improving the way projects are handled, and thus should be good at minimising costs, errors, and incidents.

Here's how technical service and project managers use pmo:
  • Build software development best practices and established PMO processes/metrics with reporting structure.
  • Increased efficiency and effectiveness of processes by leading weekly PMO best practice sessions, resulting in several process improvement requests.

10. CCTV

Here's how technical service and project managers use cctv:
  • Fire, security, CCTV, voice/data, audio/video, access control, nurse call, gate controls, etc.
  • Contract Employee to Manage and finish projects at Compass Bank on VOIP, CCTV, and Access Control systems.

11. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how technical service and project managers use technical support:
  • Managed and provided technical support of quality inspection and surveillance activities associated with Drilling and Completions equipment.
  • Managed engineering staff to assure customer satisfaction for over 1000 technical support requests annually.

12. Process Improvement

Here's how technical service and project managers use process improvement:
  • Coordinated Export Control process improvements for re-enabling expired contractors requiring citizenship verification details in IdM.
  • Introduced Process improvements in cross functional communications thereby increasing productivity.

13. ITIL

Here's how technical service and project managers use itil:
  • Utilize ITIL methodologies and collaborated with department managers.
  • Service Level Management Lead - Created the process of establishing service level targets between business units and IT following ITIL standards.

14. Resource Management

Resource management is under what you call project management, wherein it is used to manage a business. This particular skill involves planning, creating, developing, implementing, and adapting certain information or data related to a project.

Here's how technical service and project managers use resource management:
  • Facilitated planning for deployment approaches, project effort estimates, high level duration, and resource management.
  • Developed in-house Resource Management hours and effort tracking model to manage team bandwidth and workload.

15. RFP

RFP stands for request for proposal and is a document that contains details about a project or bids from contractors who are responsible for completing the project.
Here's how technical service and project managers use rfp:
  • Led cross-disciplined teams through RFP process from requirement definition through response evaluation.
  • Prepared RFP, evaluated bids, selected vendor, negotiated contract, acquired hardware and software, managed development & implementation.
top-skills

What skills help Technical Service And Project Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young technical service and project managers need?

Jennifer TockmanJennifer Tockman LinkedIn profile

Director of Career Development and BOLD Women's Leadership Network, Colby-Sawyer College

Flexibility, ability to adapt to whatever style work style, and the environment we are using given the world around us, working as a team (even if remote), can be a self-learner, especially in a private fashion. Excellent communication skills are also essential for success.
Do you want to know more?
Read more about what experts have to say about technical service and project manager

List of technical service and project manager skills to add to your resume

Technical service and project manager skills

The most important skills for a technical service and project manager resume and required skills for a technical service and project manager to have include:

  • Project Management
  • Project Scope
  • PowerPoint
  • Service Delivery
  • Cloud
  • Infrastructure Projects
  • Technical Project
  • Status Reports
  • PMO
  • CCTV
  • Technical Support
  • Process Improvement
  • ITIL
  • Resource Management
  • RFP
  • Technical Resources
  • CAD
  • SharePoint
  • Service Management
  • SQL
  • Windows
  • Subject Matter Experts
  • QA
  • SME
  • SDLC
  • Sigma
  • Direct Reports
  • Application Development
  • Visio
  • Organizational Change Management
  • Pre Sales
  • Issue Resolution
  • HVAC
  • Sprint
  • Desktop
  • VoIP
  • OS
  • Linux
  • Data Centers
  • Unix
  • Network Infrastructure
  • UAT
  • SLA
  • WAN

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse computer and mathematical jobs