Technical solutions representative job description

Role:


The Teller position is responsible for the tactical initiatives of Community First Credit Union as they relate to building member primary relationships, providing world-class service while achieving individual and branch goals. The Teller's primary responsibility is to build positive relationships with members while offering solutions for their financial needs by processing transactions accurately and efficiently. A Teller is to provide solutions by identifying opportunities to build and deepen relationships with members and non-members by promoting value added products, services and solutions.


Qualifications/Minimum Requirements:


Qualified candidates must be recognized as enthusiastic and professional individuals who adapt well to change and consistently exceed goals. The ideal candidate displays passion, excitement and optimism of team and members while working well with a variety of personalities in a diverse environment.

An applicant must have effective interpersonal skills including the ability to meet sales and service standards while working in a fast- paced environment under time constraints in a rapidly changing environment. This person must also have some knowledge of the financial services industry and excel at representing credit union products and services.


Preferred Qualifications:


It is preferred for candidates to have cash handling experience in a sales/service role within other types of retail business with the ability to drive results through effective referrals of products and services.
Highly qualified candidates have knowledge of financial industry concepts, products, policies and regulations while remaining flexible with the ability to adapt to a rapidly changing environment.
A candidate with proven success in a competitive sales environment within the financial services industry is desired.


Education and/or Experience:

High school diploma or general education degree (GED) is preferred; equivalent experience may substitute as appropriate.


Computer Skills:

To perform this job successfully, an individual should have knowledge of current technology including Microsoft Office Suite.


Interpersonal Skills:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Community First Credit Union is an Equal Opportunity Employer M/F/D/V

At Verint, we believe customer engagement is at the core of global brands. Our mission is to help organizations discover opportunities scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.Verint.com.
Overview of Job Function:

The Experience Management (XM) Solution Representative is responsible for supporting the sales team and in meeting license revenue targets through executing a business-driven sales methodology that links our XM solutions with the prospects business drivers.

Principle Duties and Essential Responsibilities:

+ Execute the XM BU's sales strategies and support achievement of established sales quota. Sales quota will be based on assigned practice quota as well as national targets.

+ Through a consultative approach, use industry knowledge and best practices, coupled with knowledge of how Verint's XM solutions can drive improvement to secure new business and differentiate us from our competition.

+ Work in conjunction with our account executives and other pre-sales consultants to derive a winning proposition and sales strategy for new license opportunities.

+ Execute customer/prospect discovery sessions, and review meetings with customers that lead to an on-going knowledge gathering exercise with the ultimate aim of securing additional business within the customer base or to acquire new prospects.

+ Deliver compelling customer demonstrations that showcase the capabilities of the solutions and areas of greatest value and ROI based on specific customer requirements and needs.

+ Collaborate with the customer/prospect and sales team to develop the appropriate solution bill of material to drive customer satisfaction and value.

+ Provide continuity through the hand-off phase to services to ensure the customer's expectations are met.

+ Lead pilot and POC initiatives.

Minimum Requirements:

+ Bachelor's degree in business, technology or related degree, or equivalent work experience

+ Minimum of 0-3 years' experience in a similar industry and/or role

+ Excellent working knowledge of Microsoft Excel, Word, PowerPoint and Visio

+ Ability to be self-motivated and a team player

+ Ability to manage multiple projects and tasks to completion with minimal supervision

+ Possess a creative, energetic and enthusiastic presentation style

+ Strong listening skills

+ Excellent communication skills, both verbally and written

+ Ability to be organized and able to escalate issues when encountered

+ Results-oriented with a high level of personal initiative

+ Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

+ The ability to obtain the necessary credit line required to travel

+ Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

+ Understanding of technology foundations (OS, DB, network architectures, development principles, application Management) and deployment characteristics (SaaS, Hosted, On-Premise, Hybrid)

+ Experience with software development languages (C#, JAVA, MSSQL, HTML/CSS, JavaScript)

+ Experience with Verint's XM solution set and competitive alternatives

+ Experience with Verint's workforce engagement (WFE) and/or intelligent self-service (ISS) solution sets and competitive alternatives

+ Industry knowledge in Financial Services, Telco, Insurance, Healthcare, and Retail

#LI-BM1

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com. As an equal opportunity employer, Verint Systems, Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one's race, color, religion, national origin, age, sex (including pregnancy, sex stereotyping, gender identity, gender expression, or transgender status), disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status, political affiliation or any other classification or characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.

Leidos has an immediate opening for Solution Architect to join our Cyber and SIGINT Solutions team in Columbia, MD.

In this role, you will help customers solve their more demanding challenges via technology, modernization, and transformation processes, and proven methods and solutions. As part of a creative, forward-thinking team, you will help shape solutions to make the world safer, healthier, and more efficient. As a Solution Architect, you will work with business development, research and development, and other subject matter experts to develop optimal and differentiated Leidos solutions to be delivered on programs, in proposals, or on research and development projects. In addition to developing solutions, you will help prospective customers and partners understand the value and benefits of the Leidos solution, explain technical features and transformation strategies, engage in proof of concepts, and troubleshoot potential problems.
PRIMARY RESPONSIBILITIES:

* In coordination with program teams and CSS Operations leadership, identify technology and solution roadmaps to improve full cyber capabilities resulting in increased contract growth and improved customer satisfaction.
* Enhance Leidos best practices, lessons learned, and technological approaches to research, design, and develop innovative solutions to support operational cyber missions.
* Partner with the Business Development team to support new business strategies, including the development of technical solutions, basis of estimates, white papers, industry relationships, and responses to RFIs and RFPs
* Support the Business Development team with customer calls and the Leidos' corporate business development process for larger opportunities
* Strengthen existing programs with application of technology and/or innovation by working with peer Operations teams, Group CTOs, and other Leidos Groups, and by leveraging known technology and solutions on current programs and new business pursuits
* Understand competitor and teammate technology competencies
* Assess and mentor the technical talent and solution architects in the organization to meet the current and future (new market) business challenges

BASIC QUALIFICATIONS:

* Master's degree in Computer Science, Engineering, or other STEM disciplines with 15+ years of experience related to software development and/or systems engineering. Additional years of relevant experience will be considered in lieu of Master's degree.
* Strong technical breadth and depth in support of the government markets and in particular in government cyber offensive and defensive operations and mission needs.
* Experienced professional in contract performance with demonstrated technical leadership and customer relationship building
* Proven track record of generating on-contract-growth through insertion of innovation and technology on existing programs
* Comprehensive industry awareness of leading capability providers to enhance our technical solution offerings
* Experience as a solution architect and/or technical volume lead on captures and proposals
* Understanding of competitor/teammate technology offerings
* Ability to assess, identify, recruit and retain talent to grow technical expertise on current programs and build talent for future program proposals and execution in a large organization
* Ability to author, present, and articulate problem sets and associated solution elements in settings supporting customers, business development, program delivery, technical teams, and executives
* US citizen with an active TS/SCI security clearance

PREFERRED QUALIFICATIONS:

* Vulnerability research or software reverse engineering skills
* Operating System and Kernel level development experience
* Been the lead SA on a $400M+ proposal
* Experience having worked successful partnerships with suppliers on proposals

Pay Range:

Pay Range $139,750.00 - $215,000.00 - $290,250.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Covid Guidance for the US

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.

About Leidos

Leidos is a Fortune 500 technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, civil, and health markets. The company's 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.