Technical support professional demographics and statistics in the US
Technical support professional demographics research summary. Zippia estimates technical support professional demographics and statistics in the United States by using a database of 30 million profiles. Our technical support professional estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about technical support professionals after extensive research and analysis:
- There are over 138,362 technical support professionals currently employed in the United States.
- 33.5% of all technical support professionals are women, while 66.5% are men.
- The average technical support professional age is 42 years old.
- The most common ethnicity of technical support professionals is White (56.7%), followed by Hispanic or Latino (17.1%), Asian (11.4%) and Black or African American (8.9%).
- Technical support professionals are most in-demand in Gretna, NE.
- San Francisco, CA pays an annual average wage of $82,688, the highest in the US.
- In 2022, women technical support professionals earned 95% of what men earned.
- Delaware is the best state for technical support professionals to live.
- Technical support professionals are 52% more likely to work at private companies in comparison to public companies.
On this page
Technical support professional demographics by:
Technical support professional gender statistics
33.5% of technical support professionals are women and 66.5% of technical support professionals are men.
- Male, 66.5%
- Female, 33.5%
Technical support professional gender ratio
| Gender | Percentages |
|---|---|
| Male | 66.5% |
| Female | 33.5% |
Technical support professional gender pay gap
Women earn 95¢ for every $1 earned by men
Male income
$75,227
Female income
$71,097
Technical support professional gender ratio over time
This data breaks down the percentage of men and women in technical support professional positions over time. Currently, 33.5% of technical support professionals are female.
Technical support professional gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 60.46% | 39.54% |
| 2011 | 61.61% | 38.39% |
| 2012 | 63.31% | 36.69% |
| 2013 | 63.92% | 36.08% |
| 2014 | 64.38% | 35.62% |
| 2015 | 66.47% | 33.53% |
| 2016 | 66.63% | 33.37% |
| 2017 | 66.52% | 33.48% |
| 2018 | 67.38% | 32.62% |
| 2019 | 65.83% | 34.17% |
| 2020 | 66.43% | 33.57% |
| 2021 | 66.49% | 33.51% |
Technical support professional related jobs gender ratio
We compared technical support professionals with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Technical Support Professional | 66% | 34% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Technical support professional demographics by race
The most common ethnicity among technical support professionals is White, which makes up 56.7% of all technical support professionals. Comparatively, 17.1% of technical support professionals are Hispanic or Latino and 11.4% of technical support professionals are Asian.
- White, 56.7%
- Hispanic or Latino, 17.1%
- Asian, 11.4%
- Black or African American, 8.9%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.5%
Technical support professional race
| Technical support professional race | Percentages |
|---|---|
| White | 56.7% |
| Hispanic or Latino | 17.1% |
| Asian | 11.4% |
| Black or African American | 8.9% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.5% |
Technical support professional race and ethnicity over time
See how technical support professional racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Technical support professional race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.30% | 9.38% | 7.96% | 14.18% |
| 2011 | 66.00% | 9.47% | 8.10% | 13.68% |
| 2012 | 64.74% | 9.71% | 8.35% | 14.32% |
| 2013 | 63.67% | 8.95% | 9.16% | 14.70% |
| 2014 | 63.38% | 9.16% | 8.81% | 15.41% |
| 2015 | 63.29% | 8.63% | 9.99% | 15.29% |
| 2016 | 63.08% | 8.59% | 9.96% | 15.18% |
| 2017 | 62.30% | 8.26% | 10.42% | 15.59% |
| 2018 | 62.41% | 8.21% | 10.50% | 15.32% |
| 2019 | 60.60% | 8.13% | 11.21% | 16.45% |
| 2020 | 58.56% | 8.71% | 10.99% | 16.61% |
| 2021 | 56.70% | 8.94% | 11.36% | 17.14% |
Technical support professional wage gap by race
According to our data, asian technical support professionals have the highest average salary compared to other ethnicities. Black or african american technical support professionals have the lowest average salary at $68,508.
| Ethnicity | Salary |
|---|---|
| Unknown | $70,855 |
| White | $73,743 |
| Black or African American | $68,508 |
| Asian | $94,264 |
| Hispanic or Latino | $71,398 |
Average technical support professional age
See how the average age of technical support professionals varies based on ethnicity and gender.
Male
Female
Technical support professional age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Technical support professional age breakdown
The average age of technical support professionals is 40+ years years old, representing 56% of the technical support professional population.
Technical support professional age breakdown
| Technical Support Professional Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Technical support professional educational attainment
The most common degree for technical support professionals is bachelor's degree, with 48% of technical support professionals earning that degree. The second and third most common degree levels are associate degree degree at 26% and associate degree degree at 13%.
- Bachelor's, 48%
- Associate, 26%
- High School Diploma, 13%
- Master's, 7%
- Other Degrees, 6%
Technical support professionals by degree level
| Technical support professional degree | Percentages |
|---|---|
| Bachelor's | 48% |
| Associate | 26% |
| High School Diploma | 13% |
| Master's | 7% |
| Other Degrees | 6% |
Technical support professional jobs you might like
Technical support professional wage gap by degree level
According to the data, technical support professionals with a Master's degree earn more than those without, at $106,766 annually. With a Doctorate degree, technical support professionals earn a median annual income of $96,049 compared to $77,592 for technical support professionals with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $106,766 |
| High School Diploma or Less | $60,356 |
| Bachelor's Degree | $77,592 |
| Doctorate Degree | $96,049 |
| Some College/ Associate Degree | $63,404 |
Technical support professional employment statistics
Most technical support professionals work for a private in the technology industry.
Company size where technical support professionals work
Below, you can see the size of companies where technical support professionals work.
Technical support professional jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 19% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 26% |
Technical support professional jobs by company type
Employees with the technical support professional job title have their preferences when it comes to working for a company. For instance, most technical support professionals prefer to work at private companies over public companies.
Technical support professional jobs by sector
| Company type | Percentages |
|---|---|
| Education | 10% |
| Public | 35% |
| Private | 52% |
| Government | 2% |
Technical support professional jobs by industry
The most common industries for technical support professionals are technology, professional and education.
Technical support professional industry statistics
| Industry | Percentages |
|---|---|
| Technology | 18% |
| Fortune 500 | 13% |
| Professional | 11% |
| Education | 8% |
| Health Care | 7% |
| Finance | 6% |
| Manufacturing | 5% |
| Non Profits | 5% |
| Media | 4% |
| Telecommunication | 4% |
| Retail | 3% |
| Internet | 2% |
| Hospitality | 2% |
| Government | 2% |
| Automotive | 2% |
| Insurance | 2% |
| Real Estate | 2% |
| Energy | 2% |
| Transportation | 1% |
| Construction | 1% |
| Start-up | 1% |
Technical support professional turnover and employment statistics
Technical support professional unemployment rate over time
The unemployment rate for technical support professionals between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Technical support professional unemployment rate by year
| Year | Technical support professional unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average technical support professional tenure
The average technical support professional stays at their job for 1-2 years, based on the 1,129 technical support professionals resumes in Zippia's database.
Technical support professional tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 29% |
| 1-2 years | 39% |
| 3-4 years | 10% |
| 5-7 years | 11% |
| 8-10 years | 5% |
| 11+ years | 5% |
Technical support professional LGBT ratio compared to similar jobs
Review the percent of technical support professionals that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Systems Planner | 7.31% | 72,450 |
| Configuration Management Lead | 8.42% | 66,170 |
| Lead Building Engineer | 8.46% | 119,080 |
| Data Security Analyst | 8.59% | 145,078 |
| Senior Member Technical Staff | 9.03% | 188,462 |
| Functional Test Engineer | 10.54% | 44,452 |
| Technical Support Professional | 10.88% | - |
Similar technical support professional jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Systems Planner | 7.31% | 72,450 |
| Configuration Management Lead | 8.42% | 66,170 |
| Lead Building Engineer | 8.46% | 119,080 |
| Data Security Analyst | 8.59% | 145,078 |
| Senior Member Technical Staff | 9.03% | 188,462 |
| Functional Test Engineer | 10.54% | 44,452 |
Foreign languages spoken by technical support professionals
The most common foreign language among technical support professionals is Spanish at 56.0%. The second-most popular foreign language spoken is Urdu at 8.0% and Hindi is the third-most popular at 8.0%.
- Spanish, 56.0%
- Urdu, 8.0%
- Hindi, 8.0%
- Khmer, 4.0%
- Japanese, 4.0%
- Other, 20.0%
Technical support professional languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 56.0% |
| Urdu | 8.0% |
| Hindi | 8.0% |
| Khmer | 4.0% |
| Japanese | 4.0% |
| Other | 20.0% |
