Technical support professional job description

Support Professionals / Counselors
In our Enrichment Center in Chicopee– for people with Brain Injuries
If you enjoy bringing out the best in people, and are up for a challenge and the rewards that come with it, consider joining ServiceNet’s extraordinary Day Program team. A passion for working with people who are living with a brain injury. Direct experience is great, though we can help you learn what you need to know so long as you have commitment to the work.
Responsibilities:
This position assists residents with personal care (bathing, dressing, and eating). You provide transportation to/from residential homes and community events. You will help with their exercise programs, play games, work on projects, and share time outside. As a member of the care team, you’d help encourage individuals to attend scheduled therapies, clean, and help keep the program pleasant and comfortable. You will be required to complete daily reports/communications, and ensure resident safety.
We provide the same level of care in our homes that we’d want for anyone we love.
Qualifications:
Direct care experience is great, though we can help you learn what you need to know so long as you have commitment to the work. · Basic computer/office skills Microsoft Office (daily reports/communications).· Physical ability to perform the requirements of this position.· A valid driver’s license and acceptable motor vehicle record.· High School Diploma or GED is required.· Background check.·
A hobby or special interest you would enjoy sharing with residents and colleagues, and a sense of humor!


Schedules:
Monday-Friday - 35hr to 40hr positions available
7:00am-3:00pm
9:00am-4:00pm
9:00am-5:00pm


Pay & Benefits:
We offer a wage of $15.50/hour—**
plus a bonus of $1.50/hr for every hour worked until 12/31/22
**- $0.75 wage differential for Medication Administration Program (MAP) certification. We provide paid orientation and training for certification in Medication Administration Program (MAP), CPR & First Aid, and Proactive Approaches to Behavioral Challenges (PABC) if applicable. We also offer a generous time-off package; comprehensive health and dental insurance plans; a 403(B) retirement plan, with employer matching; long-term disability benefits; paid life insurance; tuition assistance; and several more benefit options.
Interested?
We look forward to hearing from you! ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. We are proud to be a tobacco-free employer.

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At Colliers, we help leaders succeed by helping them build amazing workplaces, businesses and communities around the world. We do this by thinking differently, sharing innovative ideas and offering a unique and collaborative workplace where you can succeed.

Join the Occupier Services Bay Area (OSBA) team as a Brokerage Support Professional. OSBA is a growing, dynamic, top tier team representing occupiers in the Bay Area as well as on a global scale.

Who you are Are you looking for a role where you are a key player in the overall teams success through your marketing, administrative and client support? Your experience includes delivering excellent customer service in a fast-paced environment to internal and external clients. You have experience in a marketing support services role, with the ability to deliver high quality reports and presentations. Are you looking for a role to develop your career in commercial real estate? We want you!
You're highly organized and have a keen eye for details, ensuring a high standard of quality in everything you do. You bring a customer service-oriented attitude who thrives in a deadline-driven and fast-paced environment. You're flexible and love variety in your work. You thrive in an environment where no two days are the same. You also love to learn, collaborate and exchange ideas with others to achieve amazing results.

What you bring
• 2+ years of administrative/marketing support services experience.• Proficiency with MS Word, Excel and PowerPoint.
• Experience with Adobe InDesign• Excellent communications skills, both oral and written.• Exceptional customer service, organizational and prioritization skills.

Bonus skills and experience• Commercial real estate experience
What success looks like
• You are confident in your ability to support a team of commercial real estate brokers.• You have strong planning and organizational skills and are highly effective at prioritizing tasks to see them through to completion. • You bring experience in creating and formatting content using Adobe InDesign, MS Word, Excel and PowerPoint.• You will create property marketing flyers, market surveys, print tour books and send tenant/property eblasts.

#LI-CB1
BE who you are and what you want to be with Colliers. We'd love to meet you. Apply today to join our team.

Please be aware that due to the COVID-19 pandemic, Colliers professionals in the United States are required to be fully vaccinated or engage in ongoing testing at regular intervals determined by Colliers in order to attend any Colliers workplace. As a condition of commencing any role, you will be required to self-report your vaccination status or testing results, as applicable, and provide verifying documentation. If you have any questions, please discuss with your Talent Acquisition Advisor.
Direct applicants only please, no agencies.
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Want to make a difference in the life of others? Work part time, up to 19 hours a week at $19.50 per hour.

We have several opportunities for Community Support Professional. Providing habilitation and support services assisting individuals with disabilities within their community maximizing independence and inclusion. Responsibilities may include, completing daily documentation required for community habilitation, providing transportation for individuals to gain access to community events as well as medical care as needed, and working closely with other rehabilitative services staff to ensure the delivery of appropriate and exceptional services.

Job Title

COMMUNITY SUPPORT PROFESSIONAL

Reports to

SR. TEAM LEADER: COMMUNITY HABILITATION SERVICES

Direct Reports

NONE

FLSA Status : NON EXEMPT

DSP Status : YES

This job description is intended to describe the nature and level of work being performed by employees assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents.

GENERAL SUMMARY

Provides community habilitation services to individuals through the implementation of service and support plans, documentation of data and other means assigned and, as established by the planning team to address habilitative needs for the development and support of independent living. Community Support Professionals may be assigned to work with any individual served by the Community Habilitation Program.

ESSENTIAL FUNCTIONS

1. Maintains regular attendance and punctuality in order to provide quality habilitative services to individuals served. This position performs all hours at physical locations required for services for the individuals served including but not limited to individual’s homes, retail stores, banks, fitness centers, etc. Work hours will also include required training at assigned JMM Murray and/or off site locations.
2. Follows all safety rules and regulations; wears and/or uses required protective equipment while working; immediately reports any safety concerns or unsafe working conditions to Support Services management.
3. Conducts all aspects of community habilitation services to individuals served in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, regulations, rules and standards.
4. Provides community habilitation services to assigned caseload, both individually and in groups. Duties include support with food shopping, general purchases, fitness activities, self-care skills training, specific to individual goals as outlined in the Staff Action Plan.
5. Follows the schedule as assigned by the Sr. Team Leader. Works cooperatively with others to ensure individuals receive service as scheduled and that requests by individuals for schedule changes are communicated to the Sr. Team Leader.
6. Provides Sr. Team Leader with information and feedback regarding individual staff action plans and makes recommendations for modifications in order to enhance the skills and learning of individuals served.
7. Provides safe transportation and on site supervision to support individuals at community sites for assigned caseloads. If using a company vehicle, ensures it is left clean inside and free of debris, it has gas in it, and that first aid kits are on hand. Immediately reports any mechanical, safety or other needs for repair and maintenance. Ensures their personal vehicles are clean inside and free of excess debris.
8. Completes appropriate and timely documentation of services which includes the use of the JM Murray Electronic Medical Record, and the use of equipment such as a computer, laptop, and/or a tablet.
9. Attends all required and requested training and meetings, and maintains certifications and updates to training, as assigned.
10. Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the DSP Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity.
11. Performs additional duties and responsibilities, as assigned.

COLLABORATION

INTERNAL

Community habilitation staff

JM Murray Services and Administrative staff

COLLABORATION

EXTERNAL

Care Coordinators and other community providers

Families

EDUCATION and EXPERIENCE

High school diploma or GED required

One year of experience working with individuals with developmental disabilities preferred

KNOWLEDGE and SKILLS

Ability to work both independently or as part of a team

Sound decision making skills and judgment; ability to perform job tasks as required with minimal

supervision

Good verbal communication skills and ability to adapt communication style to meet the needs of

individuals served

Good written communication skills and efficient use of technology

Compassionate and caring

Ability to lift, push, pull and move at least 50 lbs.

OTHER REQUIREMENTS

Requires a valid NYS Driver’s License that meets Company standards; requires proof of NYS

minimum insurance coverage.

Requires clearance through a Background Check process that will include, but is not limited to,

clearance through the NYS Justice Center, the Office of People with Development Disabilities

(OPWDD), the NYS Office of Child and Family Services, and the NYS Department of Motor

Vehicles.

WORKING CONDITIONS

Job assignments may take place indoors and outdoors and require travel to various community locations, in various environmental conditions including rain, snow and cold weather.

PHYSICAL REQUIREMENTS

Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission.

0-24 %

25 -49 %

50 -74 %

75 –100 %

Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment.

X

Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors.

X

External Conditions: Must be able to work in a position requiring exposure to the weather conditions.

X

Lifting: Must be able to lift unaided, at least 10lbs

X

Must be able to lift unaided, from 11-30lbs

X

Must be able to lift unaided, from 31-70lbs

X

Must be able to lift unaided, from 71-100lbs

Must be able to lift unaided, over 100lbs

Manipulating /Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials.

X

___________________________________________________________

PRINT NAME

_______________________________________ _______________________

SIGNATURE DATE

I have reviewed this job description and I am able to perform the essential functions as outlined.

I have discussed any questions I may have about this job description prior to signing this document.

Community Support Professional V2020.01.14