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What is a technical support trainer and how to become one
A technical support trainer mentors and trains employees in the technical support field. They teach new hires about products and services, and provides them with the technical skills necessary to resolve issues. Technical support trainers also create and deliver development programs for existing employees. They create manuals, presentations, and videos, and assess the effectiveness of their training through feedback and performance evaluations. Technical support trainers may also work with management to identify areas for improvement.
What general advice would you give to a technical support trainer?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $45,722
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.61%
Black or African American 10.69%
Hispanic or Latino 16.25%
Unknown 5.38%
White 56.66%
Genderfemale 35.72%
male 64.28%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a technical support trainer?
Pros
Good salary and benefits package
Opportunity to work with a diverse group of people
Can build strong relationships with co-workers and clients
Flexibility in work schedule and location
Chance to be part of a team-oriented work environment
Cons
Can be mentally draining and stressful dealing with difficult or frustrated clients
Long hours may be required during peak times or training events
May involve extensive travel, which can interfere with work-life balance
High pressure to meet deadlines and ensure successful training sessions
Can lead to burnout if not managed properly
Technical support trainer career paths
Key steps to become a technical support trainer
Explore technical support trainer education requirements
Start to develop specific technical support trainer skills
Skills Percentages Customer Service 13.89% Product Support 12.09% Technical Support 8.54% SQL 4.86% Troubleshoot 4.30% Complete relevant technical support trainer training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New technical support trainers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a technical support trainer based on U.S. Bureau of Labor Statistics data and data from real technical support trainer resumes.Research technical support trainer duties and responsibilities
- Manage and maintain external DNS servers for Internet name resolution of host domains.
- Post event follow up and positioning clients for future success including effectively managing CRM software.
- Manage 3rd party vendors, insuring on-time performance and asset management SLA s are met.
- Manage global rights, user permissions and updates, creating procedures for using the SharePoint environment.
Prepare your technical support trainer resume
When your background is strong enough, you can start writing your technical support trainer resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a technical support trainer resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable technical support trainer resume templates
Build a professional technical support trainer resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your technical support trainer resume.
Apply for technical support trainer jobs
Now it's time to start searching for a technical support trainer job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first technical support trainer job
Are you a technical support trainer?
Share your story for a free salary report.
Average technical support trainer salary
The average technical support trainer salary in the United States is $45,722 per year or $22 per hour. Technical support trainer salaries range between $25,000 and $82,000 per year.
What am I worth?
How do technical support trainers rate their job?
Technical support trainer reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
I enjoy the challenges and learning new things . Technology is always evolving.
Customer is unwilling to provide you with necessary information in order to assist them.
Updated January 8, 2025
