Technical training coordinator job description

Purpose

As a family-owned company, it's the people who continue to make STIHL a successful, world-class brand. STIHL is seeking a highly motivated, goal-driven Technical Training Coordinator - Sales to join our STIHL Team!

We are seeking an individual to participate in the delivery and management of comprehensive technical service training programs and assist with the development, production and distribution of technical service training materials. To identify, develop and deliver service training programs, training aids and service training information for use by branches, dealers, and end-users.

Position highlights include:

Competitive Compensation
Extensive Benefits, such as health insurance effective within one month of start, multiple bonus opportunities, relocation assistance, 401(k) with company match and PENSION!

Job Duties & Responsibilities
Assists in developing and implementing comprehensive service training programs that will be used by STIHL Inc branches, distributors, dealers and end-users.
Coordinates service training programs as directed by the Technical Training Supervisor or Business & Training Development Manager.
Coordinates, organizes and instructs service certification training seminars for STIHL dealers.
Provides assistance and information to develop necessary curriculum and training aids needed for the service certification program.
Coordinates, instructs and participates in service training programs for branches, distributors, dealers, end-users and STIHL employees.
Assists in development and production of service training aids for use by branches and distributors.
Coordinates with the Sales Training Supervisor to develop necessary product service training presentations, training videos and web based training such as used on the STIHL iCademy.
Makes necessary field trips to assist branches and distributors with service training seminars and to gather information for update and development of service training information and programs.
Maintains an up-to-date technical library to provide a resource for technical education programs.
Assists with product demonstrations and new product introductions as directed by supervisor.
Participates and assists in meetings and trade shows as requested.
Participates and assists in representing STIHL in associations and groups related to the power equipment industry.
Communicates regularly with the Product Managers, and other marketing and technical staff to gather information regarding new products, product updates and product applications.
All work affecting product quality shall be competent on the basis of appropriate education, training, skills, and experience.
Assumes additional related responsibilities as assigned.

Specifications
Bachelor's degree in Vocational/Technical Education preferred.
5 years of related experience in vocational education instruction and/or manufacturer delivered training.
Overall knowledge of operation and repair of 4-cycle internal combustion engines.
Experience in developing and teaching outdoor power equipment operation and repair curriculum.
Experience in public speaking, instructing in a classroom setting, and in the use of various instructing/teaching aids.
Must be able to effectively convey training curriculum to adult engine service technicians.
Proficient in Microsoft PowerPoint and Word.
Overnight travel by air required. Approximately 6 trips annually, 3 to 5 days in duration.

The mission of the Montana State University Police Department is to provide Montana State University students, faculty, staff, and visitors a safe and secure environment for living, and learning. We continuously strive to build and cultivate relationships, foster ongoing education, and provide a visible and welcoming presence for our community.
Duties and Responsibilities
Training Manager:
Identify and assess future and current needs and opportunities for training.
Monitor and evaluate Training Plan effectiveness and success.
Manage training budget.
Maintain training records and files for both police and civilian staff in accordance with department policy and POST standards.
Manage training requests from department members and routes accordingly for approval.
Revise training plan and programs in view of new legislation, changes in policy, and/or standard operating procedures.
Prepare training announcements to inform employees of projected training and development courses.
Make arrangements for travel, facilities, equipment, and needed materials and arranges for instructors when applicable.
Verify that POST records are accurate and communicate with POST to make changes as needed.
Prepare all travel arrangement and manage university travel paperwork for trainings and personnel trips.
Perform other duties as required by management.
Collect post-training reviews in order to assess the effectiveness of trainings and future needs.

Evidence Technician:

Maintain custody of evidence to ensure secure storage and timely retrieval as required, including documenting the security, transfer, and chain of custody for items transported to the lab, enforcing limited access into the evidence vault, and documenting transfer of evidence to the courts.
Work closely with the state crime lab to ensure proper handling, packaging, reports, chain of custody, and transfer of evidence.
Enforce all policies regarding proper authorization for release to ensure the release of information to proper recipients as required.
Ensure the proper disposal of drugs, paraphernalia, and bio-hazardous evidence as required.
Arrange auctions or other approved disposal methods for items no longer of evidentiary value.
Attend meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas.

Required Qualifications - Experience, Education, Knowledge & Skills

Experience in Law Enforcement or related field; or equivalent experience and education
Demonstrated experience organizing and prioritizing heavy workloads and meeting tight deadlines with many interruptions while maintaining a positive, effective and professional approach.
Demonstrated effective communication and excellent customer service skills for a diverse group of internal and external constituents.
Demonstrated experience interpreting, explaining, and applying policies and procedures.
Proficiency in Microsoft Office Suite, comfort with basic IT systems and troubleshooting (Windows PCs preferred), and experience learning new IT applications.

Preferred Qualifications - Experience, Education, Knowledge & Skills

Experience working on a college campus
Experience working in a police evidence room
Experience managing a police training program

The Successful Candidate Will

Effectively foster and maintain a professional, positive, and productive work environment.
Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language.
Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.

Position Special Requirements/Additional Information

Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Public Safety Policy and Crime Statistics.
Hiring will be conditional upon successful completion of an extensive pre-employment background check.
Ability to provide credible testimony in a court of law.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

Significant physical strength which permits the employee to collect, transport and move evidence of up to 50lbs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties?
No

• The Technical training coordinator position will provide guidance and leadership for our online and class-based Water management Technology and Sand management training to field personnel at TETRA. Training is based on standard operating procedures and is inclusive of implementation, troubleshooting, and maintenance of automation assets
• The trainer is responsible for designing and preparing teaching aids, course materials, final assessments, and skill evaluations
• The coordinator works together with Operations and Product Line management to ensure training delivery meets the company's required needs
• The coordinator will assist field trainers with regard to trainer competency, material, etc.
• All student enrollments and course completions will be documented and maintained
• Supports and participates in the organization's Quality Management System to conform to ISO 9001 requirements by complying with Quality Policies and Procedures and meeting Quality Objectives
• Other duties as assigned

Requirements:

Education and/or Experience:

• 3+ years' related experience and/or training; or equivalent combination of education and experience in a relevant technical field.
• Mechanical, electrical or Petroleum engineering degree is highly preferred.
• Valid Driver's license with good driving record
• Working knowledge of oilfield services such as Water management, Sand management, Fracturing, Coil Tubing, HSE, and Drilling

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Creating classroom training and instructional materials, teaching aids, technical manuals, and user guides
• Determine the best training delivery technologies and tools for effective knowledge transfer
• Develop printed training materials such as tests, handouts, quick-guides, handbooks, and student manuals for technical personnel
• Maintain student records of enrollments, courses, and grades
• Maintain open communication with Operations, Product Line, HSE, and Training management for input and providing feedback
• Promote and test e-learning courses throughout their development to ensure quality and performance
• Develop appropriate audio, video, animation, and graphic files to incorporate into classroom and e-learning courses
• Perform training needs assessments
• Supports and participates in the organization's Quality Management System to conform to ISO 9001 requirements by complying with Quality Policies and Procedures and meeting Quality Objectives
• Support Roles
• Conduct location audits for Operation management
• Report compliance issues

Language Skills:

• Ability to read, write, and speak fluently in English
• Ability to read, analyze, and interpret completion prognosis technical procedures and governmental regulations
• Ability to write reports
• Ability to effectively present information and respond to questions from managers, clients, and customers

Mathematical Skills:

• Ability to solve practical problems and deal with a variety of variables in situations where only limited equipment capabilities exist
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to explain & define safety, fluid flows, pressures, velocities, pneumatics, hydraulics, mechanical related, general troubleshooting, and maintenance skills
• Severity of Problems - Low risk to high risk

Computer Skills:

• Strong computer skills including proficiency in Microsoft Office 2007 or greater

Certificates, Licenses, Registrations:

• Must have a valid driver's license, be able to maintain an acceptable driving record in line with TETRA requirements and possess a clean driving record

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• The employee must be able to sit and drive for extended periods of time and able to drive a company assigned vehicle strictly following the company's driving policies and procedures
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision requirements are close vision, distance vision, peripheral vision, depth perception and the ability to focus
• While performing the duties of this job, the employee must be able to hear and communicate without hindrance and is regularly required to use hands to hold, handle or feel; reach with hand and arms, talk or hear and taste or smell
• The employee must be able to sit and drive for extended periods of time and able to drive a company assigned vehicle strictly following the company's driving policies and procedures
• The employee is regularly required to sit, stand, and walk
• The employee may occasionally be required to climb to heights of less than 10 feet, balance, and stoop, kneel, crouch and crawl

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• While performing the duties of this Job, the employee is occasionally exposed to wet or humid conditions (non-weather); work near moving mechanical parts and outdoor weather conditions
• The employee is occasionally exposed to extreme heat (non-weather)
• The employee is occasionally exposed to work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration
• Most of all work will be in an office setting with occasional travel as required
• The noise level in the work environment is usually quiet to moderate

Required Travel:

• Up to 25%

EOE/AA