Telecommunications clerk skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical telecommunications clerk skills. We ranked the top skills for telecommunications clerks based on the percentage of resumes they appeared on. For example, 33.7% of telecommunications clerk resumes contained data entry as a skill. Continue reading to find out what skills a telecommunications clerk needs to be successful in the workplace.

7 telecommunications clerk skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how telecommunications clerks use data entry:

Reviewed, maintained and performed data entry by entering customer dispute balances and calculated interest on accounts into the company database.
Manage incoming calls and email correspondences; Data entry, Obtained, maintained and processed customer confidential information into database privacy.

2. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how telecommunications clerks use telephone calls:

Receive incoming telephone calls regarding emergency and non-emergency police service, information and after hours calls for departments within the city.
Answered and returned telephone calls presenting strong verbal communication skills and utilizing excellent phone etiquette in a fast paced environment.

3. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how telecommunications clerks use direct calls:

Direct calls to appropriate areas of responsibility.
Direct callers to appropriate divisions/departments.

4. Computer Database

A database or a computer database is a cluster of structured information stored in an electronic archive. This electronic data is administered through a database management system (DBMS), both (data and DBMS) of which are collectively referred to as a database system. The data is normally portrayed in the form of rows and columns for easy organization, management, alteration, and access. The organization of data in computer database enables users to write and query data efficiently.

Here's how telecommunications clerks use computer database:

Maintained logs & updated computer database on telephone line assignments for billing purposes

5. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how telecommunications clerks use scheduling appointments:

Managed day-to-day operational duties including scheduling appointments, making travel arrangements and expense reconciliation, and managing multiple calendars.
Scan and handle administrative duties such as answering phones and scheduling appointments.-Maintaining excel spreadsheets, scanning the document.-Filing and scanning documentation

6. Word Processing

Here's how telecommunications clerks use word processing:

Created documents using word processing programs, responsible for general filing, responding to telephone inquires greeting and directing individuals requesting information
Perform administrative duties utilizing manual and automated information systems, Marine Corps standard word processing, and database software packages.

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7. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how telecommunications clerks use trouble tickets:

Process work orders and trouble tickets, while maintaining Capability Request (CAPR) historical files.

What skills help Telecommunications Clerks find jobs?

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List of telecommunications clerk skills to add to your resume

The most important skills for a telecommunications clerk resume and required skills for a telecommunications clerk to have include:

Data Entry
Telephone Calls
Direct Calls

Computer Database
Scheduling Appointments
Word Processing

Trouble Tickets

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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