Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Best telecommunicator certifications
Telecommunicator certifications allow job seekers to demonstrate their competency as an telecommunicator to employers. However, not all telecommunicator certifications provide the same value for job seekers.
The best certifications for a telecommunicator are Telecommunications (TCM), Emergency Medical Dispatcher Certification (EMD), and Emergency Police Dispatcher Certification (EPD).
Below is a list of the best telecommunicator certifications. Obtaining an telecommunicator certification will give you a leg up when you apply for jobs and increase your potential salary.
5 best certifications for telecommunicators
| Rank | Telecommunicator certification | Organization |
|---|---|---|
| 1 | Telecommunications (TCM) | ETA |
| 2 | Emergency Medical Dispatcher Certification (EMD) | IAED |
| 3 | Emergency Police Dispatcher Certification (EPD) | IAED |
| 4 | Emergency Fire Dispatcher Certification (EFD) | IAED |
| 5 | Emergency Medical Dispatcher | APCO |
5 best telecommunicator certifications
1. Telecommunications (TCM)
Telecommunications technicians are expected to obtain knowledge of wired and wireless communications basic concepts, which are then applicable to various types of voice, data and video systems. Telecommunications Electronics Technicians must be knowledgeable and have abilities in the following technical areas: cables and cabling, analog telephony, equipment, telecom safety and mathematics, transmission service providers and protocols, distribution methods, computer, digital telephony, interfacing, internet, network infrastructures and topologies, office wiring, wireless telephony, test equipment, optical wiring, and troubleshooting.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
2. Emergency Medical Dispatcher Certification (EMD)
The Emergency Medical Dispatcher (EMD) has been recognized as an essential component of effective EMS systems. Proper and timely training as well as a sound medical protocol are what help EMDs deliver quality care to the calling public with emergency medical needs.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. Emergency Police Dispatcher Certification (EPD)
The newly developed PPDS™ brings the science of structured call processing to the world of law enforcement. Completion of this course provides students with confidence to begin using the protocol on-line in the busiest of communication centers.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
4. Emergency Fire Dispatcher Certification (EFD)
The Emergency Fire Dispatcher (EFD) through the use of the FPDS™ brings the science of structured call processing to the fire-rescue field.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
5. Emergency Medical Dispatcher
This course is based on the NHTSA National Standard Curriculum for EMD. Completion of the APCO Institute Emergency Medical Dispatcher course means that the student has met all of the requirements of the National Standard Curriculum - an important point for states that require compliance with the national curriculum.Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
What is the best certification for a telecommunicator?
The best telecommunicator certification is Telecommunications (TCM). The Telecommunications (TCM) is awarded by the ETA International. The advanced certification is for more experienced employees as it often requires some work experience to acquire.
Here's a bit more background on how to obtain this telecommunicator certification:
- To become a certified Telecommunications (TCM), you need to pass the exam.
- This certificate requires more than two years of work experience.
- Renew certification every 4 year.
What are some of the most in-demand certifications for telecommunicators?
The most in-demand telecommunicator certification is Telecommunications based on all active job postings. Having this telecommunicator certification will give you access to more telecommunicator jobs with higher salaries.
The most common combination of telecommunicator certifications include: Telecommunications (TCM), Emergency Medical Dispatcher Certification (EMD), and Emergency Police Dispatcher Certification (EPD).
Online courses for telecommunicators to earn certifications
1. Medical Emergencies: CPR, Toxicology, and Wilderness
In this course, you will develop the knowledge and skills to assess and stabilize certain types of patients for transport. By the end of this course, you will be able to: (1) Identify the signs and symptoms associated with a patient in shock, to describe the major categories of shock, to assess a patient with signs of shock and formulate a plan for treatment to stabilize the patient for transport, (2) Identify a patient in cardiac arrest and to describe the components of high performance CPR...
2. Health in Complex Humanitarian Emergencies
The Center for Humanitarian Emergencies is a partnership between CDC's Emergency Response and Recovery Branch and the Rollins School of Public Health that drives global collaboration, research and evidence based training to improve the lives and well-being of populations impacted by humanitarian emergencies. - Center for Humanitarian Emergencies: http://www.che.emory.edu/ - CDC's Emergency Response and Recovery Branch: http://www.cdc.gov/globalhealth/healthprotection/errb/index.html This course...
3. Getting Started with Call Center Training
Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...
4. Fire Safety and Prevention Planning
Become an expert in understanding Fire Safety and Prevention Planning for your workplaces and organizations...
5. CVS Health Call Center Customer Service
The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...
6. Medical Emergencies: Airway, Breathing, and Circulation
In this course, you will develop the knowledge and skills to assess and stabilize certain types of patients for transport. By the end of this course, you will be able to: 1) assess a basic medical patient 2) describe general pharmacologic principles and the skills associated with medication administration, 3) explain airway physiology, the assessment of the airway and available interventions for airway management, 4) identify, assess and formulate a plan to stabilize a patient with a...
7. Fire Safety: Become A Fire Safety Expert
Become an expert in Fire Safety, Fire Hazards Control, Fire Evacuation Plans, and Fire Risk Assessment...
8. Basic Fire Safety Awareness
Basic Fire Safety Awareness - Your Gateway towards Career in Fire Safety...
9. Simulation of Call Centre Operations Using R Simmer
Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results...
10. Cloud Computing Law
This Specialization is intended for anyone interested in understanding the legal rights and obligations of providers and customers of cloud services. Our three Courses cover the key legal and regulatory issues for cloud services, including cloud contracts, data protection law, law enforcement access, and much more! You will learn to describe cloud providers’ and customers’ legal rights, to identify and assess legal risks, and to suggest possible legal and technological solutions...
11. NEBOSH FIRE SAFETY
Managing Fire Safety in Workplace...
12. Start Improving Customer Service
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
13. Personal Emergency Planning (Coronavirus - COVID-19 Edition)
Learn how to prepare for and respond to all the different kinds of emergencies that could befall you including COVID-19...
14. Customer Service Foundation
An introductory course about understanding the foundations of Customer Service...
15. Winning Communication Skills for Telephone, Conference Calls
Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...
16. Computer Hardware, Operating System and Networking
For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...
17. Customer Service English Essentials
Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone...
18. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
19. Data Entry Skills: A Complete Data Entry Course from Scratch
A Complete Guide to Data Entry Skills: Learn Data Entry Skills and become a Data Entry Pro & Get a Online Data Entry Job...
20. Customer Service
How to Approach New Customers and Maintain Existing Ones...