Telephone Clerk Education Requirements And Courses

Telephone clerk education requirements

Updated January 8, 2025

2 min read

Usually, telephone clerks don't need a college education. The most common degree for telephone clerks is bachelor's degree with 32% graduates, with only 30% telephone clerk graduates earning high school diploma. Telephone clerks who decided to graduate from college often finish University of Washington or Cornell University. Some good skills to have in this position include customer service, inbound calls and computer system.

What education do you need to become a telephone clerk?

What degree do you need to be a telephone clerk?

The most common degree for telephone clerks is bachelor's degree, with 32% of telephone clerks earning that degree. The second and third most common degree levels are high school diploma degree at 30% and high school diploma degree at 20%.

Bachelor's, 32%

High School Diploma, 30%

Associate, 20%

Diploma, 7%

Other Degrees, 11%

What should I major in to become a telephone clerk?

You should major in psychology to become a telephone clerk. 14% of telephone clerks major in psychology. Other common majors for a telephone clerk include business and health care administration.

Psychology, 14%

Business, 11%

Health Care Administration, 9%

Liberal Arts, 9%

Other Majors, 57%

Best majors for telephone clerks

Rank	Major	Percentages
1	Psychology	13.6%
2	Business	11.4%
3	Health Care Administration	9.1%
4	Liberal Arts	9.1%
5	English	6.8%

Show more common telephone clerk majors

20 best online courses for telephone clerks

Advertising disclosure

1. CVS Health Call Center Customer Service

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. Telephone Confidence: Be Super Confident on the Telephone!

4.4

(2,925)

Learn how to be more confident on the telephone, learn telephone skills, gain leverage over phone conversations and more...

3. Winning Communication Skills for Telephone, Conference Calls

4.3

(2,677)

Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...

4. Speaking on the Telephone: Confidently Speak on the Phone

4.5

(399)

Tips and tricks to sound comfortable, confident and relaxed on any phone call...

5. Dealing With Angry Customers

4.3

(254)

Skills and Techniques for Handling Most Customer Situations...

6. Customer Service Mastery: Delight Every Customer

4.7

(18,204)

Master Customer Service using this practical customer care course...

7. Brilliant Customer Service: How to Impress your Customers!

4.7

(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

8. Customer Service Foundation

4.5

(290)

An introductory course about understanding the foundations of Customer Service...

9. Customer Service, Customer Support, And Customer Experience

4.6

(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

10. Start Improving Customer Service

4.8

(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

11. Customer Service & Support For Customer Service Executives

4.5

(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

12. Outstanding Customer Service - The Ultimate Guide!

4.5

(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

13. The Customer: Build a Customer Service Strategy (BITE SIZE)

4.5

(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

14. Customer Service

4.6

(11,267)

How to Approach New Customers and Maintain Existing Ones...

15. Customer Service Fundamentals: Putting People First

4.4

(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

16. Customer Retention: Maximise Your Profits

4.6

(481)

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits...

17. [2023] Customer Service 2.0: Learn Digital Customer Service

4.5

(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

18. Customer Service: Keep 'em coming back!

4.5

(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

19. Customer Service: 6 Keys To Exceptional Customer Service

4.6

(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

20. SAP Customer Service (CS/SM) - Service Management module

4.4

(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

Average telephone clerk salary by education level

According to our data, telephone clerks with a Bachelor's degree earn the highest average salary, at $38,670 annually. Telephone clerks with a Master's degree earn an average annual salary of $37,754.

Telephone clerk education level	Telephone clerk salary
Master's Degree	$37,754
High School Diploma or Less	$35,589
Bachelor's Degree	$38,670
Some College/ Associate Degree	$36,962