Telephone operators supervisor job description
Updated March 14, 2024
3 min read
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Example telephone operators supervisor requirements on a job description
Telephone operators supervisor requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in telephone operators supervisor job postings.
Sample telephone operators supervisor requirements
- Minimum of 2 years of experience in a supervisory role
- Strong communication skills, both verbal and written
- Excellent multitasking abilities
- Proficient in Microsoft Office Suite
- Knowledge of telephone equipment and software
Sample required telephone operators supervisor soft skills
- Strong leadership and decision-making abilities
- Ability to work under pressure and meet deadlines
- Excellent problem-solving skills
- High level of attention to detail
- Positive attitude and team player mentality
Telephone operators supervisor job description example 1
Tufts Medical Center telephone operators supervisor job description
The Telecommunications Supervisor performs/supervises services in a designated area according to the policies, procedures, philosophy, and objectives of the department and hospital. Works cooperatively within department and other services to create a system of quality health care.
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:
The Telecommunications Supervisor is responsible for hospital operator functions, telephones and emergency code communication and paging systems. Acts as a resource to all staff. Monitors real time and historical reports using Avaya Contact Center reporting application with the goal of a 4% or lower abandoned rate.
Supervisor duties include the review of individual and staff performance, recruitment and interviewing new applicants, timekeeping, payroll processing and scheduling.
Responsible for all performance reporting, documentation and management of direct reports.
The Supervisor will represent the department at various meetings.
Handles escalated service issues. Resolves complex customer service issues and ensure appropriate follow through.
Provide great customer service in accordance with hospital standards.
Demonstrates effective problem-solving and decision-making skills.
Performs miscellaneous duties as assigned or requested by Department Manager.
Provide Pager Support via phone, email or walk-ins.
Troubleshoot pager issues.
Contact Spok wireless for support with troubleshooting uncommon issues.
Order spares and replacements with vendors (AM and Spok).
Send quarterly emails to departments on the Internal Directory / Amcom information and make changes as set by the manager of the dept.
Update Parlance Speech Voice Recognition system records as new employees come and go.
Verify and test Updates.
Run quarterly no usage page reports and send the departments to get pagers back.
Candidates should have a good knowledge of hospital/healthcare operations and have experience supervising personnel and customer service teams.
Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Addresses personnel problems within position responsibilities. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation.
Coordinates the assignment of tasks for the efficient utilization of available resources.
Assists a manager by coordinating the work of an assigned group of employees. Relays work instructions and distribute and monitors work.
Provides technical training and assistance. Assists in ensuring employees are provided with appropriate resources. Provides recommendations for the most efficient utilization of assigned personnel. May provide employee performance information and report employee performance problems.
Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
Performs other similar and related duties as required or directed.
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:
The Telecommunications Supervisor is responsible for hospital operator functions, telephones and emergency code communication and paging systems. Acts as a resource to all staff. Monitors real time and historical reports using Avaya Contact Center reporting application with the goal of a 4% or lower abandoned rate.
Supervisor duties include the review of individual and staff performance, recruitment and interviewing new applicants, timekeeping, payroll processing and scheduling.
Responsible for all performance reporting, documentation and management of direct reports.
The Supervisor will represent the department at various meetings.
Handles escalated service issues. Resolves complex customer service issues and ensure appropriate follow through.
Provide great customer service in accordance with hospital standards.
Demonstrates effective problem-solving and decision-making skills.
Performs miscellaneous duties as assigned or requested by Department Manager.
Provide Pager Support via phone, email or walk-ins.
Troubleshoot pager issues.
Contact Spok wireless for support with troubleshooting uncommon issues.
Order spares and replacements with vendors (AM and Spok).
Send quarterly emails to departments on the Internal Directory / Amcom information and make changes as set by the manager of the dept.
Update Parlance Speech Voice Recognition system records as new employees come and go.
Verify and test Updates.
Run quarterly no usage page reports and send the departments to get pagers back.
Candidates should have a good knowledge of hospital/healthcare operations and have experience supervising personnel and customer service teams.
Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Addresses personnel problems within position responsibilities. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation.
Coordinates the assignment of tasks for the efficient utilization of available resources.
Assists a manager by coordinating the work of an assigned group of employees. Relays work instructions and distribute and monitors work.
Provides technical training and assistance. Assists in ensuring employees are provided with appropriate resources. Provides recommendations for the most efficient utilization of assigned personnel. May provide employee performance information and report employee performance problems.
Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
Performs other similar and related duties as required or directed.
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Updated March 14, 2024
Updated March 14, 2024