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Telesales supervisor skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical telesales supervisor skills. We ranked the top skills for telesales supervisors based on the percentage of resumes they appeared on. For example, 14.7% of telesales supervisor resumes contained crm as a skill. Continue reading to find out what skills a telesales supervisor needs to be successful in the workplace.

15 telesales supervisor skills for your resume and career

1. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how telesales supervisors use crm:

Answered customer's incoming calls, emails and web inquiries and recorded into CRM database.
Coach agents in use of CRM with creating activities, marketing lists and opportunities to effectively manage their account base.

2. Bundling

Here's how telesales supervisors use bundling:

Trained and motivated the Telesales team to ensure compliance with Campaign offerings and bundling sales.

3. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how telesales supervisors use medicare:

Licensed Health Insurance Agent receiving inbound calls for persons looking to enroll into a Medicare Advantage or Prescription Drug Plan.
Lead Client Specialist Responsibilities include providing Medicare supplemental insurance to Medicare recipients via telephone.

4. Telemarketing

Here's how telesales supervisors use telemarketing:

Supervised a staff of 15 telemarketing representatives who handled telephone interaction with customers statewide.
Integrated team members for the merger between inbound call center sales and outbound telemarketing sales.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how telesales supervisors use outbound calls:

Facilitated an innovative technique to control outbound calls regarding refinancing existing mortgages.
Resolved various escalated/technical issues-inbound/outbound calls/email requests.

6. Sales Objectives

Here's how telesales supervisors use sales objectives:

Coach agents to metrics to attain and exceed sales objectives.
Surpass monthly quota and sales objectives Develop and train sales teams utilizing high performance skills to ensure top quality performances.

7. Sales Targets

Here's how telesales supervisors use sales targets:

Developed success plan to meet and exceed sales targets for multiple quota.
Led a team that exceeded weekly sales targets for 126 consecutive weeks

8. Sales Performance

Here's how telesales supervisors use sales performance:

Drive agent maximum sales performance through sales incentives and contests; monitor department policies, adherence, attendance and quality performance.
Implemented new Sales Techniques which increased sales performance by 300% in 1 year.

9. Sales Process

Here's how telesales supervisors use sales process:

Managed inside sales process, timely shipments of products to customers, mailings.
Implemented new methods and procedures to streamline sales process.

10. Inbound Calls

Here's how telesales supervisors use inbound calls:

Handled inbound calls for credit card clients while promoting new services to potential customers.
Oversee teams' production and performance of outbound and inbound calls.

11. Call Monitoring

Here's how telesales supervisors use call monitoring:

Performed call monitoring to assist with coaching and recommended disciplinary action for agents to the supervisor.
Provided consistent call monitoring and hold bi-weekly team meetings to increase learning and development effectively.

12. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how telesales supervisors use disciplinary actions:

Reviewed results with the employee and implemented any required disciplinary actions.
Performed disciplinary actions, as necessary.

13. Agent Performance

Here's how telesales supervisors use agent performance:

Maintained records of agent performance.

14. Administrative Functions

Administrative Functions all revolve around planning and managing business operations. Administrators engage in the planning and execution of different business objectives, implementing workplace policies, and organizing resources efficiently. Every action that is a step towards the business's goals is covered by Administrative Functions.

Here's how telesales supervisors use administrative functions:

Manage office staff and administrative functions for the Region.
Manage administrative functions for 45 to 70 employees ensuring clear and concise communication and workflow.

15. ACD

ACD is a term that refers to an Associate Creative Director. ACD duties include preparing and producing content for advertising and marketing companies, assisting creative directors in campaigns, and supervising staff on design projects. The qualifications to be an Associate Creative Director (ACD) is a degree in marketing or advertising. A portfolio of your past work in the advertising industry will give you an advantage. You need to have strong leadership and interpersonal skills for employers to consider you.

Here's how telesales supervisors use acd:

Managed automated call distributor (ACD) to 90% service level utilizing daily, weekly and monthly metrics/reports.
Managed ACD metrics and methodology, including reporting to Sr. Management.

What skills help Telesales Supervisors find jobs?

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List of telesales supervisor skills to add to your resume

The most important skills for a telesales supervisor resume and required skills for a telesales supervisor to have include:

CRM
Bundling
Medicare
Telemarketing
Outbound Calls
Sales Objectives
Sales Targets
Sales Performance
Sales Process
Inbound Calls
Call Monitoring
Disciplinary Actions

Agent Performance
Administrative Functions
ACD
Payroll
Open Communication
Performance Management
Sales Techniques
Sales Strategies
HR
Recognition Programs
Quality Standards
Sales Associates

KPI
Performance Reviews
Customer Issues
Sales Reports
Customer Inquiries
Product Knowledge
Sales
Problem Resolution
Performance Standards
Sales Training

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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