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Ticket agent skills for your resume and career
15 ticket agent skills for your resume and career
1. Reservations
- Provided excellent customer service as outdoor ticket agent for group reservations; approached and encouraged prospective customers to purchase tickets.
- Used detail oriented skills in customer interaction, booking and ticketing reservations and rerouting passengers using SABRE reservations system.
2. Cash Handling
- Followed cash handling procedures and cash register policies and followed inventory stocking and recording guidelines.
- Performed accurate cash handling and followed proper departmental procedures as designated by management.
3. Ticket Sales
Ticket sale is the selling of the rights to be a part of a sports event or show. The ticket sale grants each buyer access to the show or event and leaves everyone who isn't buying out of the show. It can also be referred to as the sums of money generated from the sale of tickets for an event or sports show. Over the years, laws have been enacted to prohibit the resale of tickets by unauthorized sellers.
- Completed ticket sales* Accommodated patrons before, during and after performances
- Ticket Sales: computer data entry/retrieval system for ticketing information.
4. Direct Passengers
- Direct passengers to the appropriate ticket agent regarding their itinerary.
- Check baggage and cargo and direct passengers to designated locations for loading.
5. Computer System
- Provided customer service in completing sales on computer system and/or on telephone
- Trained on computer system, provided customer service, checked in passengers, checked baggage, changed seating.
6. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Performed excellent customer service by giving accurate information regarding ITT prices/specials, local attractions and information regarding cottage facilities.
- Managed incoming phone calls from customer service agents requesting assistance in understanding airline rules and ticketing processes.
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- Position included selling and refunding of tickets, customer disputes, customer care, customer complaints, and group sales.
- Handled rude and drunk passengers politely and well Mannered, Deal with customer complaints in a calm and professional manner.
8. Safety Procedures
Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.
- Recorded work performed emergency equipment, safety procedures and appearance standards for use by supervisor.
- Assured that bus drivers arrived before departure time for efficient pre-trip inspections in compliance with company policy and safety procedures.
9. Baggage Check
- Greet our customers and guide and assist them with the ticketing and baggage check-in process.
- Assist passengers with tagging luggage and baggage check in ticketing.
10. Ticket Booth
- Key Carrier who performed opening and closing procedures for Ticket Booth.
- Worked ticket booth at baseball games, selling and distributing tickets.
11. Upselling
- Identified additional upselling opportunities and increased subscriptions to seasonal promotions and equipment upgrades.
- Provided reservation assistance to customers and upselling for earning of commission on vacation packages
12. Sales Reports
A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.
- Generated annual sales reports to compare sales growth, analyzing the financial situation of the company.
- Print sales reports to turn in to the finance department at the end of each night.
13. VIP
A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.
- Organized and made preparations in airport VIP room for social events attended by groups such as government officials and executives.
- Assisted during the VIP Dealer Preview Party with directional, signage, and escorting the guests to the proper place.
14. Cash Drawers
- Audit at the end of the night, ensuring that register and cash drawers balanced out.
- Audit and reconcile cash drawers each day and assist with daily sales receipt reconciliations.
15. Ticket Counter
- Coordinated ticket counter activities with colleagues regarding baggage handling, ticket confirmation to assure accuracy of tickets and baggage handling.
- Completed training in Chicago to learn the system United Airlines used for the ticket counter, gate and operations.
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List of ticket agent skills to add to your resume
The most important skills for a ticket agent resume and required skills for a ticket agent to have include:
- Reservations
- Cash Handling
- Ticket Sales
- Direct Passengers
- Computer System
- Customer Service
- Customer Complaints
- Safety Procedures
- Baggage Check
- Ticket Booth
- Upselling
- Sales Reports
- VIP
- Cash Drawers
- Ticket Counter
- Issue Tickets
- Customer Inquiries
- Ticket Orders
- Inbound Calls
- FAA
- Bus Schedules
- Computer Terminals
- Excellent Guest
- Travel Arrangements
- Airline Tickets
- Amadeus
- Quality Customer Service
- Seat Assignments
- TSA
- Customer Invoices
- Flight Schedules
- Exceptional Guest
- Conveyance
- Hotel Reservations
- Bank Deposits
- Apollo
- Credit Card Transactions
- Customer Issues
- Admission Tickets
- Rate Books
- Air Travel
- International Flights
- Baggage Claims
- Flight Reservations
- Greyhound
- Bus Tickets
- Cash Registers
- Public Address Announcements
Updated January 8, 2025
