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Toll collector supervisor skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical toll collector supervisor skills. We ranked the top skills for toll collector supervisors based on the percentage of resumes they appeared on. For example, 20.3% of toll collector supervisor resumes contained traffic flow as a skill. Continue reading to find out what skills a toll collector supervisor needs to be successful in the workplace.

14 toll collector supervisor skills for your resume and career

1. Traffic Flow

Traffic flow concerns the study of the interaction between traveling vehicles and infrastructure such as highways and traffic signal devices, aiming to understand and develop optimal transport networks.

Here's how toll collector supervisors use traffic flow:

Monitored vault status, traffic flow and lane functions via a computer terminal.
Maintain traffic flow through toll facility.

2. Traffic Control

Traffic control helps in the supervision of the movement of vehicles, goods, and people for safety and efficiency.

Here's how toll collector supervisors use traffic control:

Oversee and certify toll collection operations, including system use, accounting and deposit of cash revenues, and traffic control.
Coordinated with police for traffic control and escorts for vehicles moving hazardous materials.

3. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how toll collector supervisors use performance evaluations:

Complete performance evaluations and progress reviews for toll collectors.
Adjusted scheduling, prepared employee performance evaluations, prepared reports, reviewed examiners daily and monthly reports including travel reimbursement forms.

4. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how toll collector supervisors use disciplinary actions:

Performed minor troubleshooting repairs Handled public relations, emergency and life threatening situations Evaluated employee performance; handled disciplinary actions
Conducted misconduct investigation, managed disciplinary actions, grievances and appeal processed, and maintained record-keeping in accordance with department policies.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how toll collector supervisors use customer service:

Promoted positive public relations while performing excellent customer service.
Toll collector, customer service, working with state trooper and local police for emergencies.

6. ACM

Here's how toll collector supervisors use acm:

Accounted for ACM (vault) change machines that consist of 50 lbs or less per shift

7. TSA

Transportation Security Administration (TSA) is a division of the United States Department of Homeland Security, formed due to the 9/11 attacks in 2001. The main task of the agency is to monitor and provide security to the air traveling public. The department is responsible for securing the people's traveling experience by having Federal Air Marshals on planes, teams of explosive professionals on back up, and dog handlers' mobile units.

Here's how toll collector supervisors use tsa:

Provide critique of TSA s performance and training.

8. Operational Reports

Here's how toll collector supervisors use operational reports:

Prepare operational reports as required by procedures.
Completed operational reports reflecting toll lane activity daily and other duties assigned on shift.

9. Cash Handling

Here's how toll collector supervisors use cash handling:

Cash Handling, Data Entry, taking inventory, and insuring the safety of other employees.
Honored with repeated awards for cash handling accuracy, with zero overages/shortages month-over-month.

10. Toll Facility

Here's how toll collector supervisors use toll facility:

Supervised the work of daily toll collection operations for a group 20 of Toll collectors at a designated toll facility.
Maintained toll facility equipment including offsite ramp locations.

11. Customer Complaints

Here's how toll collector supervisors use customer complaints:

Facilitate resolution of the highest level of escalated or sensitive customer complaints regarding products or services received through numerous avenues.
Promoted to a supervisory role which included deescalating customer complaints and assisting agents with questions regarding standards of operation.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how toll collector supervisors use payroll:

Processed payroll for 150 Toll Collectors.
Supervised multiple payroll functional areas including the Bi-Weekly Payroll Processing Unit & the Disbursement Authorization and Quality Review Unit.

13. Cash Drawers

Here's how toll collector supervisors use cash drawers:

Completed daily operational reports and balanced cash drawers.
Counted money in cash drawers at the beginning and end of shift to ensure that amounts were correct

14. Emergency Call-Outs

Here's how toll collector supervisors use emergency call-outs:

Worked under strict deadlines and responded to service requests and emergency call-outs Compiled weekly monetary reports and records for plaza manager.
Worked under strict deadlines and responded to service requests and emergency call-outs.

What skills help Toll Collector Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of toll collector supervisor skills to add to your resume

The most important skills for a toll collector supervisor resume and required skills for a toll collector supervisor to have include:

Traffic Flow
Traffic Control
Performance Evaluations
Disciplinary Actions
Customer Service

ACM
TSA
Operational Reports
Cash Handling
Toll Facility

Customer Complaints
Payroll
Cash Drawers
Emergency Call-Outs

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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