Tour coordinator job description
Updated March 14, 2024
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Example tour coordinator requirements on a job description
Tour coordinator requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in tour coordinator job postings.
Sample tour coordinator requirements
- Bachelor's degree in business, hospitality, or tourism
- At least 3 years of experience in the hospitality or tourism industry
- Proficient in operating travel management software
- Knowledge of tourism industry regulations
- Ability to work with a range of vendors
Sample required tour coordinator soft skills
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Adaptable and flexible to changing situations
- Able to multitask and manage competing priorities
- Strong customer service orientation
Tour coordinator job description example 1
Hilton Grand Vacations tour coordinator job description
Virtual Sales Tours Coordinators - (CLU000402)
As a Virtual Sales Tour Coordinator, you would be responsible to ensure a flawless operation of the Virtual Sales gallery by exhibiting professional, friendly and courteous demeanor in all interactions with guests, management and other staff members to ensure a positive experience for the guest and employee.
Acquire Sales Executive attendance each morning for tour assignment purposes.
Preparation of daily SE rotation and adjustments are made accurately following all line rules to ensure the integrity of the tour rules and rotation are maintained.
Responsible for updating system with tour information when assigning guests to Sales Executives according to the day's rotation.
Responsible for reaching out to the guest at the scheduled tour time
Verify tour qualification of guests prior to SE assignment.
Once the guest is reached and qualifications verified, the team member will walk them through the technical aspects of setting the member up for their tour. Ensuring the tour email is received, the tour platform has been accessed, and the guest's camera is on and functioning.
Once guest is ready to tour, the team member will transfer them to the next available SE on rotation
Work with management to identify, research and solve problems relating to guest, schedules, gifting, and tour modifications.
Follows required script in greeting and walking guest through the tour setup process, while providing high level of customer service through warm welcome and guest satisfaction
Maintain the SE rotation accurately.
Identifies and contacts the SE on point
Provides the SE with general information regarding the tour
Accountable for inputting information in system and timely and accurately.
Verify all computer input at the end of day including reporting of tour exception information with accuracy and timeliness
Make sure all necessary reporting is received and distributed on time.
Ensure virtual front desk is always covered.
Participation in skills assessments for training and development will be mandatory.
Other duties as assigned.
HGV is now offering first day benefits to new employees!
Why do Team Members Like Working for us:
Excellent health care options (medical, dental, and vision that encourage preventative care)
Paid Time Off (PTO) that allows for rest, relaxation or recuperation
All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.
Types of Candidates We're Looking For:
1 or more years of experience in Hospitality/Customer Service
Able to work a flexible schedule to include evenings, weekends, and holidays.
Proficient in Microsoft Office
High School Diploma/ GED
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Primary Location: United States-Nevada-Las VegasWork Locations: DRI Corporate Office 10615 Park Run Dr. 89144Job: ClubOrganization: Club Direct Virtual Owners - 38000888Schedule: Full-time Shift: Day JobJob Type: StandardJob Level: Entry LevelTravel: NoJob Posting: Oct 11, 2022, 5:37:25 PM
As a Virtual Sales Tour Coordinator, you would be responsible to ensure a flawless operation of the Virtual Sales gallery by exhibiting professional, friendly and courteous demeanor in all interactions with guests, management and other staff members to ensure a positive experience for the guest and employee.
Acquire Sales Executive attendance each morning for tour assignment purposes.
Preparation of daily SE rotation and adjustments are made accurately following all line rules to ensure the integrity of the tour rules and rotation are maintained.
Responsible for updating system with tour information when assigning guests to Sales Executives according to the day's rotation.
Responsible for reaching out to the guest at the scheduled tour time
Verify tour qualification of guests prior to SE assignment.
Once the guest is reached and qualifications verified, the team member will walk them through the technical aspects of setting the member up for their tour. Ensuring the tour email is received, the tour platform has been accessed, and the guest's camera is on and functioning.
Once guest is ready to tour, the team member will transfer them to the next available SE on rotation
Work with management to identify, research and solve problems relating to guest, schedules, gifting, and tour modifications.
Follows required script in greeting and walking guest through the tour setup process, while providing high level of customer service through warm welcome and guest satisfaction
Maintain the SE rotation accurately.
Identifies and contacts the SE on point
Provides the SE with general information regarding the tour
Accountable for inputting information in system and timely and accurately.
Verify all computer input at the end of day including reporting of tour exception information with accuracy and timeliness
Make sure all necessary reporting is received and distributed on time.
Ensure virtual front desk is always covered.
Participation in skills assessments for training and development will be mandatory.
Other duties as assigned.
HGV is now offering first day benefits to new employees!
Why do Team Members Like Working for us:
Excellent health care options (medical, dental, and vision that encourage preventative care)
Paid Time Off (PTO) that allows for rest, relaxation or recuperation
All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.
Types of Candidates We're Looking For:
1 or more years of experience in Hospitality/Customer Service
Able to work a flexible schedule to include evenings, weekends, and holidays.
Proficient in Microsoft Office
High School Diploma/ GED
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Primary Location: United States-Nevada-Las VegasWork Locations: DRI Corporate Office 10615 Park Run Dr. 89144Job: ClubOrganization: Club Direct Virtual Owners - 38000888Schedule: Full-time Shift: Day JobJob Type: StandardJob Level: Entry LevelTravel: NoJob Posting: Oct 11, 2022, 5:37:25 PM
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Tour coordinator job description example 2
Raytheon Technologies tour coordinator job description
Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.
Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.
The Meetings, Events and Tours Coordinator will join the Communications team at the Pratt & Whitney West Palm Beach Site, responsible for the coordination of all internal and external meetings, onsite and offsite events, employee engagement activities as well as customer and executive tours and visits.
This position will report directly to the Sr. Communications Manager of the Pratt & Whitney West Palm Beach site.
The successful candidate will have at least 1-2 years' of experience as an event or meetings coordinator and is willing to work onsite at the Pratt & Whitney West Palm Beach location. Dependent upon the weekly calendar of events and support needed onsite, there may be an option to work remotely once or twice a week. While not typical, some events happen on weekends or outside of traditional 9AM - 5PM hours, and the person in this role should be flexible to work as necessary.
Responsibilities include, but are not limited to:
+ Managing all logistics for meetings, tours, and special events
+ Coordinating catering, audio visual support, photography support, transportation, etc.
+ Managing event set-up, tear down, and follow-up processes
+ Logistical support for visiting P&W Executives, visitors, and customers
+ Prepare materials for events, such as invitations, agendas, name badges, place cards, signage, etc.
+ Scheduling offsite venues and logistics for customer meetings or employee events
+ Coordinate with facilities and external vendors for support services of meetings and events on and off campus
+ Act as the main point of contact with Employee Resource Groups and employee engagement teams
+ Coordinate volunteers for events, with supplies, information, and scheduling
+ Coordinate proper promotion of events, employee engagement activities and news through posters, table tents, digital screens, and other communications channels
+ Coordinating storage and/or ordering office and event supplies, branded swag, employee giveaways, etc.
+ Booking conference rooms and supporting events for all business units on site
+ Act as a backup to the Senior Communications Manager and provide employee communications support on an as needed basis
+ Ensuring due diligence is completed around following rules and regulations in relation to ITAR and EAR
Basic Qualifications:
+ Bachelor's degree with 0-2 years' of event coordinator/planner experience
+ US citizenship
+ Well-organized with excellent multi-tasking abilities
+ Agile, adaptable to changes in direction
+ Experience working in a deadline-driven environment
+ Strong communication and interpersonal skills
+ Process-driven
+ Strong business acumen and ability to interact professionally with executives, business leaders and customers
Preferred Qualifications:
+ Experience using the Poppulo tool
+ Proven experience in event planning or event coordination in a corporate environment
+ Vendor management skills
+ Communications & Marketing background, with a degree in hospitality management, communications, marketing or similar
+ Experience with public speaking and ability to lead tours and events
+ Confident, self-starter with positive energy who thrives in a collaborative work environment and is committed to continuous improvement
+ Budget and resource management
+ Agile and adaptable to changes in direction
+ Experience working in a deadline-driven environment
+ Past experience working with colleagues in graphic design, sales, marketing, and communications specialties.
+ Proficiency in Microsoft Word, PowerPoint, Teams, Zoom and Outlook
What is my role type?
In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.
The Meetings, Events and Tours Coordinator will join the Communications team at the Pratt & Whitney West Palm Beach Site, responsible for the coordination of all internal and external meetings, onsite and offsite events, employee engagement activities as well as customer and executive tours and visits.
This position will report directly to the Sr. Communications Manager of the Pratt & Whitney West Palm Beach site.
The successful candidate will have at least 1-2 years' of experience as an event or meetings coordinator and is willing to work onsite at the Pratt & Whitney West Palm Beach location. Dependent upon the weekly calendar of events and support needed onsite, there may be an option to work remotely once or twice a week. While not typical, some events happen on weekends or outside of traditional 9AM - 5PM hours, and the person in this role should be flexible to work as necessary.
Responsibilities include, but are not limited to:
+ Managing all logistics for meetings, tours, and special events
+ Coordinating catering, audio visual support, photography support, transportation, etc.
+ Managing event set-up, tear down, and follow-up processes
+ Logistical support for visiting P&W Executives, visitors, and customers
+ Prepare materials for events, such as invitations, agendas, name badges, place cards, signage, etc.
+ Scheduling offsite venues and logistics for customer meetings or employee events
+ Coordinate with facilities and external vendors for support services of meetings and events on and off campus
+ Act as the main point of contact with Employee Resource Groups and employee engagement teams
+ Coordinate volunteers for events, with supplies, information, and scheduling
+ Coordinate proper promotion of events, employee engagement activities and news through posters, table tents, digital screens, and other communications channels
+ Coordinating storage and/or ordering office and event supplies, branded swag, employee giveaways, etc.
+ Booking conference rooms and supporting events for all business units on site
+ Act as a backup to the Senior Communications Manager and provide employee communications support on an as needed basis
+ Ensuring due diligence is completed around following rules and regulations in relation to ITAR and EAR
Basic Qualifications:
+ Bachelor's degree with 0-2 years' of event coordinator/planner experience
+ US citizenship
+ Well-organized with excellent multi-tasking abilities
+ Agile, adaptable to changes in direction
+ Experience working in a deadline-driven environment
+ Strong communication and interpersonal skills
+ Process-driven
+ Strong business acumen and ability to interact professionally with executives, business leaders and customers
Preferred Qualifications:
+ Experience using the Poppulo tool
+ Proven experience in event planning or event coordination in a corporate environment
+ Vendor management skills
+ Communications & Marketing background, with a degree in hospitality management, communications, marketing or similar
+ Experience with public speaking and ability to lead tours and events
+ Confident, self-starter with positive energy who thrives in a collaborative work environment and is committed to continuous improvement
+ Budget and resource management
+ Agile and adaptable to changes in direction
+ Experience working in a deadline-driven environment
+ Past experience working with colleagues in graphic design, sales, marketing, and communications specialties.
+ Proficiency in Microsoft Word, PowerPoint, Teams, Zoom and Outlook
What is my role type?
In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Updated March 14, 2024
Updated March 14, 2024