Training and development coordinator job description

This position exists to: Develop and deepen the technical competencies of those who work in MLC, MLO, MLA, MLU, PCS, and MLS positions, through classroom training and one-on-one development. Act as a resource to those in the MLC, MLO, MLA, PCS, and MLS positions, and to the supervisors and managers whom oversee those teams. Conduct research to develop, maintain, and deliver training curriculum as it relates to department functionality and investor and regulatory requirements. Develop and conduct testing for new projects and system updates This position will be responsible for compiling data for the management team based upon quality and performance in order to target training opportunities. They will provide projection reports to determine staffing needs within Production Support to ensure quality loans are closed in a timely manner. In order to compile this data, this position also requires extensive knowledge in relational database design theory and practice to include data normalization, joins, functions, querying tools, and business intelligence. Lastly, this position will be responsible for the analysis of mortgage activity for future projections in growth and staffing needs and will provide pro-active information to the processors, closers and the management team to ensure member needs are being met.
Essential Functions:

Develop, maintain and facilitate Training Major Deliverables: Assist in the development, delivery, and maintenance of training curriculum for all mortgage departments. Facilitate classroom training and one-on-one coaching. Focus upon new employee, systems usage/updates, federal and investor regulations, CU policies, member service, workflow, best practices, and quality control.

Testing Major Deliverables Develop, conduct, drive, and work with other testers to track success or failure of new projects and existing system updates.

Ongoing self-development Major Deliverables: Receive guidance from and work in cooperation with Mortgage Management to accomplish training objectives. Attend additional training as identified to increase/maintain overall knowledge related to mortgage lending and training skills.

Track Training

Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.

The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today's 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics' partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.

As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

At Fanatics, we're a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.

The way our employees learn is changing. This role will bring creativity, experience, and passion for learning to meet the needs of the business through a blended learning platform. The focus will be on Operations training programs while partnering with the Learning and Development team to leverage corporate programs. The Learning & Development Training Coordinator will facilitate for a team of individuals that will coordinate and deliver function-specific training programs while working to continuously improve the training materials. The Learning & Development Training Coordinator will also be a key player in training and onboarding of employees.
GENERAL DUTIES & RESPONSIBILITIES:

-Inspire continuous learning, growth, and development.
-Communicate effectively to all levels of employees from executive to new employees while building and navigating relationships.
-Conduct task analysis to create and/or validate Standard Operating Procedures for training purposes.
-Conduct and/or coordinate personal/professional improvement training courses using a participant centered approach.
-Create and maintain a system to record training completion, cross-training effectiveness and employee knowledge and skills
-Problem solving responsibilities: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve.
-Lead and Support Ambassadors in their roles in delivering training and coaching to Athletes
-Attend and add value to Fulfillment or Manufacturing Center Management Team meetings.
-Observe and evaluate training programs for individual trainers and team leaders to make recommendations to improve training efficiency and effectiveness.
-Solid project management skills with a demonstrated ability to lead projects from inception through completion while bringing stakeholders along
-Collaborate cross-functionally, operate in a professional environment, and navigate organizational dynamics.
-Co-Facilitate instructor led training events.
-Conduct, support, and facilitate New Hire Orientations (NHOs)
-Utilize tracking process to measure effectiveness of training programs, including orientations. Using feedback, continuously strive for improved training programs and processes.
-Work across various shifts and times as business needs dictate
-Capable to work with and train a diverse workforce.
-Maintain visibility on the operations floor to sustain process knowledge and identify gaps in the training process.
-Administrative tasks as needed (example -printing and organizing learning materials)
-Ensure area readiness and organization for all training areas
-Other duties and responsibilities as assigned by leadership.

EDUCATIONAL REQUIREMENTS:
· Minimum of 2 to 4 years of previous work experience as a Training Coordinator, Ambassador, Trainer, Training Facilitator, or similar role.
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics' fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Training and Development Coordinator - SUPPORTING CUSTOMER SERVICE TEAM / BALTIMORE CALL CENTER

LEN the Plumber is looking to recruit a dynamic, highly-skilled Training and Development Coordinator to join our Customer Service Team. In this position, you will ensure the smooth and effective roll-out of training events and materials throughout our Centralized Customer Service Team. The Training and Development Coordinator will oversee the design, development, and coordination of technical trainings and processes on both large and small-scales. Our ideal candidate will have extensive knowledge of best practices in creating instructional materials and is confident in front of all groups and individuals.

This is a full time, salaried exempt position. CALL CENTER LEADERSHIP IS PREFERRED.

Essential Duties:

• Recommend, develop, and design appropriate training curriculums to address training needs in conjunction with the Director of Customer Service.

• Schedule and conduct meetings with Management to proactively identify topics, knowledge gaps and processes that needs refocus organizational-wide

• Prepare and conduct onboarding training for new CSR's

• Conducts continuous trainings for CSR's across all entities as assigned by Director of Customer Service.

• Evaluate and monitor training effectiveness, make recommendations for changes to the training curriculum and update accordingly.

• Responsible to ensure all training resources and materials are available to CSR's across all entities and is up to date.

• Maintains and promotes a positive working atmosphere in accordance with our Core Values by always behaving and communicating in a professional manner in the presence of clients, co-workers and supervisors.

• Liaising with Team Leaders and Managers to conduct continuous training and coaching as well as additional product training as needed.

• Adhere to confidentiality standards relative to training progress, and tracking documentation according to departmental efforts.

• All other related duties as assigned by the Director of Customer Service.

Education/Training and Preferred Qualifications:

• Knowledge of methods for designing, administering, and executing training programs and processes

• College degrees preferred

• Experienced to working with individuals throughout various levels within the organization

Basic Qualification and Skill(s):

• Strong Organization skills

• Proficient with computers and Microsoft Office software, Excel expertise is a must

• Must possess excellent communication skills and be able to effectively listen and understand

• Analytical and Problem-solving skills a must

• Good presentation skills

• Flexible hours, ability to travel, and alter working hours as required or necessary

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