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Transit service manager skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical transit service manager skills. We ranked the top skills for transit service managers based on the percentage of resumes they appeared on. For example, 17.4% of transit service manager resumes contained itil as a skill. Continue reading to find out what skills a transit service manager needs to be successful in the workplace.

15 transit service manager skills for your resume and career

1. ITIL

Here's how transit service managers use itil:

Assisted project managers on BP ITIL control processes including Incident, Problem, Change, Release and Configuration.
Implemented Incident management processes in the environment by establishing and defining criteria around daily incident management meetings according to ITIL standards.

2. CTS

Here's how transit service managers use cts:

Managed the Career Transition Services (CTS) that provided support services to more than 200 Job Corps program graduates.
Supervised the Counseling Department, Admissions Department and the CTS Department.

3. Service Transition

Here's how transit service managers use service transition:

Provided Service Transition for 3 major releases for the Product Life Cycle Management System with zero incidents due to Service Transition.
Conduct Checkpoint meetings to ensure that projects are meeting milestones for successful service transition.

4. Customer Complaints

Here's how transit service managers use customer complaints:

Analyzed and informed concerned personnel of production quality assurance and sales departments of status and disposition of customer complaints and claims.
Exhibit strong decision-making and problem-solving skills in resolving escalated customer complaints, delivering exceptional customer service and driving branch consumer sales.

5. Service Management

Service Management is a customer-oriented approach to delivering information technology. Service Management focuses on providing a relationship with individual customers and adding value to customer assistance.

Here's how transit service managers use service management:

Developed all service management processes, implementing strategic initiatives and improvements to support functions in order maintain optimal performance.
Provide weekly/monthly reports to Executive team on Service Management - regarding ongoing projects, service issues and infrastructure improvement initiatives.

6. Metro

Here's how transit service managers use metro:

Operated METRO Bus in a safe and timely manner to local or distant points according to specific time schedules.
Monitor Bus Operators making sure they are in compliance with Metro's guide to excellence.

7. Bus Operators

Here's how transit service managers use bus operators:

Coached and disciplined bus operators on behavioral issues.
Managed, and mentored a staff up to 24 train operators daily and up to 25 bus operators.

8. Applications

Here's how transit service managers use applications:

Managed knowledge management system for over 10000+ applications in Remedy systems.
Completed the close down of one account (applications and infrastructure).

9. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how transit service managers use infrastructure:

Implemented a new LAN cabling infrastructure, utilizing five geographically dispersed cabling vendors.
Replaced entire user computing infrastructure without impact to enterprise operations.

10. Service Desk

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Here's how transit service managers use service desk:

Developed and managed financial and operational controls to proactively support the Service Desk including responsibility for new business engagements and transitions.
Established a more business-aligned centralized service desk and a centralized Incident Management processes in conjunction with the corporate ERP roll-out.

11. SharePoint

Here's how transit service managers use sharepoint:

Improved A/P practices (while creating first year-over-year statistics) by building accounting PO/invoice-tracking SharePoint application and new expense authorization policy.
Manage SharePoint permissions, usage reporting, review/modify SharePoint content, and monitor/respond to support inquiries through SharePoint team sites/blogs.

12. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how transit service managers use sla:

Managed service Level agreements (SLA) and instilled client management philosophy to achieve extraordinary customer satisfaction.
Influenced several Global cross-functional projects including CRM integration, Field Service Automation and SLA contract negotiations.

13. Database

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how transit service managers use database:

Project leader for the collection and compilation of the National Transit Database data and reports.
Monitor grant contracts to ensure compliance; file grant and contract reports; maintain ServicePoint database.

14. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how transit service managers use support services:

Participated on interdisciplinary operational improvement and total quality management teams, including patient care delivery and clinical support services.
Assist graduates in identifying and obtaining support services within the communities where they live.

15. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how transit service managers use disaster recovery:

Designed the overall project plan, which included several large-scale sub-projects, including development of a Disaster Recovery Data Center.
Managed the IBM-outsourced project to introduce Disaster Recovery Services to Motorola mainframe, network, and distributed computing platforms.

What skills help Transit Service Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of transit service manager skills to add to your resume

The most important skills for a transit service manager resume and required skills for a transit service manager to have include:

ITIL
CTS
Service Transition
Customer Complaints
Service Management
Metro
Bus Operators

Applications
Infrastructure
Service Desk
SharePoint
SLA
Database
Support Services

Disaster Recovery
HR
Windows
Control Board
Macro

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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