Union Station Homeless Services jobs in Pasadena, CA - 24 jobs

TITLE: Care Coordinator DEPARTMENT: Program REPORTS TO: Manager EMPLOYMENT STATUS: Temporary, Full Time REG HOURS WORKED: 40 hrs / Week, Non-exempt Location: Various Locations Across Los Angeles County (site-specific placement will be discussed upon hire) Salary: $24.04 **This is a Temporary Assignment** TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a “fill-in” basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee's assignment is extended. An employee's status only will change if the employee is advised of such a change, in writing, by USHS's HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all times. POSITION OVERVIEW We are seeking compassionate and organized Care Coordinators to join our team in providing comprehensive case management and support services to individuals experiencing or at risk of homelessness. The Care Coordinator plays a key role in helping clients access and navigate resources related to housing, physical and mental health, employment, and other social services. This position supports various interim and permanent supportive housing programs across the agency. KEY RESPONSIBILITIES Essential duties include, but are not limited to: Conduct timely assessments for new clients to identify housing, financial, medical, and psychosocial needs. Collaborate with clients and partner agencies to create and implement individualized service plans. Provide referrals and support to connect clients with appropriate internal and external services. Maintain clear, accurate, and timely case notes and client records in accordance with agency standards. Support site operations by coordinating intake flow, resident needs, and on-site services and events. Utilize motivational interviewing and strength-based approaches to build trust and encourage client progress. Administer and track standardized assessment tools such as the VISPDAT, coordinating appropriate referrals. Support a safe and welcoming environment for all residents, guests, and staff. Identify and address mental health and/or substance use concerns by facilitating referrals to appropriate services. Collaborate with program partners and participate in case conferencing and coordinated entry system (CES) meetings. Assess client readiness for employment and provide referrals to workforce development programs as appropriate. Assist with arranging transportation and other logistics to support client access to community resources. Complete required documentation and reporting in a timely and professional manner. Perform other duties as assigned to support program goals and client needs. QUALIFICATIONS & REQUIREMENTS Familiarity with housing resources, public benefits, and service systems within Los Angeles County. Strong knowledge of case management practices, including trauma-informed care, harm reduction, and housing-first principles. Experience working with individuals experiencing homelessness and/or co-occurring mental health and substance use challenges. Proficiency in Microsoft Office and client data systems (e.g., HMIS). Excellent verbal and written communication skills. Detail-oriented, organized, and able to manage multiple priorities. Effective problem-solving and crisis intervention skills. Ability to work independently as well as collaboratively with a multidisciplinary team. Bilingual (English/Spanish) preferred. Must possess a valid California driver's license and have reliable access to a registered vehicle. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Work may take place indoors and outdoors in varied conditions. May require standing, walking, bending, lifting up to 25 lbs., and extended computer use. Must be able to travel to off-site locations and community meetings. Potential exposure to individuals in crisis and to sensitive or confidential situations. Monday - Frida, 8:00am or 8:30am start time 40hrs/Full Time/Non-exempt

Pay Rate USD $26.42/Hr. Why Join Us You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices. LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 15,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people's lives at LA Family Housing! The Position The Housing Stabilizer will provide intensive, home and community-based case management services to our medium to high acuity households transitioning out of homelessness. Utilizing best practices, the Housing Stabilizer will be responsible intensive case management, assessments, goal, and service planning, linking to resources, and crisis intervention for a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. This position is a collaborative role in partnership with local community-based organizations and other service providers to work with clients to assess housing stability, provide stabilization services, and coordinate multiple services to meet each client's specific needs related to housing, health, mental health, and income. What You'll Do Engage and develop rapport with households transitioning out of homelessness by utilizing Trauma-Informed Care, Harm Reduction, and Housing First principles Provide intensive case management services, including but not limited to, independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, and linkage to community providers for substance use, primary and mental health care to increase housing stability In collaboration with clients, ensure clients have a current and comprehensive biopsychosocial assessment, to create individualized goal plans. Review and update quarterly and upon completion of goals Maintain accurate and current client files with all required documents and data in agency records and electronic databases Adhere to documentation standards set forth by the program contract and LA Family Housing policies Provide crisis prevention, crisis intervention, safety planning, and de-escalation supports to households Advocate on behalf of clients to address issues and barriers between landlords and participants Assist with referrals and linkage to eviction prevention and fair housing resources Attend mandatory trainings, seek out learning opportunities for continued education, stay up-to-date on best practices in participant care and ending homelessness Participate in the agency's internship program and provide mentoring/coaching to new team members as needed Participate in case conferences, staff meetings, and community meetings as required Perform additional tasks, projects, and responsibilities as assigned by the supervisor DHS ICMS SCATTERED or LAHSA-SPECIFIC DUTIES: Provide field-based stabilization services, which will require traveling around LA County to other agencies, providers and resources to provide support to clients Assist participants with high acuity needs by connecting them to additional resources, such as Project-Based Supportive Housing (PSH) units DHS ICMS PROJECT-BASED BUILDING-SPECIFIC DUTIES: Work collaboratively with Property Management, Resident Advocates, onsite Co-Located Staff, and community agencies to provide supportive services, including active participation in tenant meetings Organize and facilitate building-wide events for tenants, such as Thanksgiving Dinner, Financial Literacy classes, Fourth of July BBQ, etc. What You're Skilled At Knowledgeable of issues faced by program participants, including health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal matters Familiarity with best practices in homeless services, such as Housing First, Harm Reduction, Motivational Interviewing, Strengths-Based Case Management, and Trauma-Informed Care is preferred Ability to engage with persons experiencing homelessness with empathy and non-judgmental attitude High tolerance and understanding for individuals presenting with mental health, substance use, and physical health needs Flexible with the ability to adapt and thrive in fast-paced and challenging environments, working across various settings including office, home, and field Strong advocacy, conflict resolution, and time management skills Proficient in electronic data entry, with the ability to prioritize roles, tasks, and deliverables, and possess creative and solution-focused problem-solving skills Excellent written and verbal communication skills, ability to build relationships and network, and work both independently and in a team Bilingual proficiency in Spanish/English is preferred but not required Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software Other Ability to work a 9/80 work schedule Obtain and maintain CPR/First Aid Certification Ability to pass post-offer Tuberculosis (TB) clearances Regular and prompt attendance in the office is required at all times Travel is a regular duty for this position and is required 70% of the time Drives personal vehicle in and around Los Angeles County or drives agency vehicles periodically to transport clients, worksites and other locations is required Must have and maintain a valid California Driver's License and auto insurance in good standing Maintain and execute confidential information according to HIPAA standards Respond in a timely manner in all aspects of communication with team members, participants, and partners Experience At least one (1) year of work history and relevant transferrable skills What We Offer Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more! Physical Demands, Environmental Conditions, Equipment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department Equal Employment Opportunity LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. Fair Chance Act LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing's Fair Chance Act webpage.

Job DescriptionRESIDENT ADVISOR Salary Range: $21.00 ($1/hr will be provided per overnight shift worked) FLSA Status: Non-Exempt Level: Entry **This is a Temporary Assignment** TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a “fill-in” basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee's assignment is extended. An employee's status only will change if the employee is advised of such a change, in writing, by USHS's HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all times. ALLOCATION STANDARDS Positions allocable to this entry-level class report to a site program manager and perform various administrative, wellness and safety, and client support activities requiring knowledge and understanding of housing first, harm reduction and trauma-informed principles. Position incumbents work independently and carry out assignment responsibilities within an established framework of program policies and operating procedures. Position responsibilities involve regular client interactions requiring the use of good judgment, empathy, compassion, situational awareness, and collaboration in order to address and resolve routine and complex issues surrounding client behavior, medical and housing needs. Position incumbents maintain regular communication with Care Coordinators in order to support their efforts in assisting clients with legal, health, personal, recovery, and other issues, during their assigned shift. Resident Advisors also provide for the general welfare and safety of all persons that visit the interim housing and family site or its grounds and engage in activities that promote positive relationships with neighboring residents, businesses, and organizations. ESSENTIAL JOB DUTIES Conducts inspections at assigned interim and family housing sites in accordance with established procedures in order to identify and address potential security issues, safety hazards, health and fire code violations, and maintenance repair needs. Performs and documents wellness rounds at assigned and family interim housing facilities following established procedures in order to check on client health and safety needs, administer overdose antidotes, monitor and enforce compliance with occupancy agreements. Participates in daily meetings with Program Management, Care Coordinators, and other Resident Advisors at the start of a new shift in order to discuss client activity, behavior and needs, perimeter and wellness check observations, and incident reports. Maintains a welcoming, clean, and supportive environment for clients and visitors by following established protocols in place at the assigned interim and family housing facility. Enforces interim and family housing safety requirements in order to minimize and prevent hazardous or potentially violent conditions that could result in client or structural harm by following pre-approved protocols and methods. Performs regular walks through the surrounding neighborhood at designed interim and family housing facilities in order to build relationships with residents, foster positive relations, and mitigate escalation of community concerns. Ensures compliance with interim and family housing facility policies and rules by monitoring client behavior, addressing violations, and implementing corrective actions as needed to maintain a safe and orderly living environment. Maintains a variety of documents containing client and visitor data following established interim housing facility procedures in order to comply with record keeping requirements. Assists with the orderly and efficient receipt, storage, and distribution of meals to interim housing clients in a manner consistent with operating procedures. Provides as needed administrative and facility set-up assistance in support of volunteer activities at assigned interim housing facilities. Attends on-site and off-site trainings, team meetings, and occasional events as required, in order to participate in discussions and activities, obtain information to enhance professional development, and contribute to the overall effectiveness of interim housing operations. KNOWLEDGE, SKILLS, AND ABILITIES Ability to serve the homeless community with an inherent desire that demonstrates empathy, compassion, and a commitment to supporting their well-being and quality of life. Basic active listening skills in order to understand and engage with clients, visitors, co-workers, and others. Ability to demonstrate empathy in order to understand and share the feelings of clients when interacting on sensitive matters. Ability to demonstrate compassion when interacting with clients so as to recognize and respond to their needs and struggles with kindness and understanding. Ability to discern such things as behavior, body language, and tone in order apply appropriate approaches and de-escalation techniques when interacting with clients on delicate, sensitive or potentially dangerous situations. Ability to assert authority with tact, diplomacy and collaboration in order to effectively address and resolve situations involving client violations of policies and procedures. Ability to remain calm and composed in challenging situations involving client interactions, medical emergencies, and incidents requiring law enforcement intervention. Ability to demonstrate sensitivity to diverse cultural backgrounds, mental health needs, substance use, and other individual circumstances affecting homeless populations in order to engage clients with respect and compassion. Ability to learn and apply new concepts and protocols on a continuous basis in order to adapt to changing requirements. Basic written and oral expression skills in order to effectively communicate in writing and/or via in-person verbal interactions. Basic customer service excellence skills in order to establish and maintain positive, friendly, and professional interactions with guests, visitors, and staff. Basic skill in the application of office software, such as electronic mail, word processing, scanning software (Adobe, PDF) in order to open and respond to email, type or prepare written materials, and scan documents. Basic skill in the operation of office equipment and machines, such as desktop or laptop computers, printers, and scanners. Essential Physical Characteristics The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential job duties of this classification. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis. Continuous: walking, standing, bending and twisting of neck, bending and twisting of waist, squatting, simple grasping, reaching above and below shoulder level, and lifting and carrying of materials over 25 pounds. Frequent: sitting, repetitive use of hands to operate computers, printers and copiers. Exposure to outdoor weather, noise, dust, fluctuating temperature, and lighting. Workplace Hazard Exposure The workplace hazard exposure conditions described here are representative of those that an employee may likely encounter in the performance of the essential job duties of this classification. Exposure to potential physical and verbal attacks by clients Death threats Exposure to controlled substances and paraphernalia Exposure to fumes from controlled substances Exposure to smoke from cigarettes Exposure to communicable diseases, such as tuberculosis, scabies, lice Exposure to clients using weapons, such as knives and guns Exposure to bed bugs Exposure to the sun and heat Exposure to vicarious trauma Exposure to vehicle traffic conditions Exposure to bodily fluids (urine, blood, saliva, and fecal matter) Exposure to dog bites EDUCATION, TRAINING AND EXPERIENCE No experience required. All new hires are required to complete a 90-day introductory period during which they must complete an initial 40-hour training program. The training will cover Union Station Homeless Services' housing first, harm reduction and trauma-informed program model, interim and family housing policies and procedures, client wellness and safety protocols, and other key people management policies. All new hires must also complete CPR and Security Guard training within 60-days of their hire date. HIRING ASSESSMENTS The hiring process for this classification will consist of two parts. Part I: online assessment to evaluate basic software application, written expression, and customer service skills scored on a pass/fail basis. Part II: oral interview to evaluate interest and motivation to work in the homeless services sector, oral expression, interpersonal effectiveness, empathy, compassion, situational awareness, and problem solving. Applicants must achieve a score of 70% or higher in order to be placed on the hiring list. PREEMPLOYMENT BACKGROUND CHECK Following an offer of employment, all candidates will be required to pass background check consisting of a criminal and references check.

TITLE: Housing Navigator DEPARTMENT: Programs REPORTS TO: Program Manager, Housing Navigation **This is a Temporary Assignment** TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a “fill-in” basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee's assignment is extended. An employee's status only will change if the employee is advised of such a change, in writing, by USHS's HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all times. JOB SUMMARY: The Housing Navigators provide case management and housing location services for assigned program participants. The Housing Navigator collaborates with Care Coordinators at interim housing sites and through housing programs to connect individuals experiencing homelessness to permanent housing. ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following: Manages a caseload of 20-25 households that have been matched to Housing Navigation slots. Rapidly enrolls referrals received from LAHSA and/or interim housing providers, including gathering documentation needed for enrollment and creating Housing and Services Plans (HSP) in collaboration with participants. Assists participants in identifying and applying for units, time limited subsidy programs, housing vouchers, and/or permanent supportive housing resources, based on the individual's needs. Collaborates with Care Coordinators to support the lease up process, including verifying property ownership, inspecting units, submitting move-in packets, and facilitating warm hand-offs with the care coordination team. Connects participants to resources that support housing stabilization and promote wellness, including medical, mental health and/or substance use services, employment, etc. Engages households on a consistent basis to provide support related to HSP goals. Frequency of services will be based on the needs of the individual. Weekly visits are required for unhoused participants and home visits must occur at least once a month for housed participants. Provides trauma informed services that align with Housing First and Harm Reduction philosophies, are in accordance with agency and funder expectations, and abide by legal and ethical standards. Strives to recognize the best in each participant and supports the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques. Acts as an advocate for participants who are experiencing housing barriers (e.g. poor credit, evictions, etc.), while establishing and maintaining a professional relationship with landlords and property owners. Ensures that landlords are respecting tenant rights and that participants are aware of the expectations and obligations outlined in their lease agreements. Connects participants to legal services when necessary to mitigate evictions or other tenant rights issues. Maintains accurate and timely documentation in HMIS and charts in accordance with agency policies and expectations. Completes annual recertifications, including assessing for ongoing eligibility. Regularly explores opportunities for community integration to support housing retention in preparation for a successful termination of services when appropriate. Transports participants as needed to essential appointments and conducts visits within the community in SPA 3 and Los Angeles County, including colocation at interim housing sites when assigned. Participates in weekly supervision and staff meetings, as well as Programs Department and agency-wide meetings and training. Other duties as assigned. PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT: Work indoors in a temperature controlled environment with occasional exposure to outdoor weather and driving conditions. The noise level in the work environment is usually moderate. Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use your hands to finger, handle or feel. See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans. Ability to interact with other employees, clients, customers and members of the public. Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands. Gather, analyze, synthesize, and classify information. Transcribe, enter, and post data. Ability to respond effectively to sensitive inquiries or complaints. May require exposure to blood borne pathogens and infectious agents. Requires use of a computer keyboard for substantial periods of time. Able to travel to off-site meetings or other activities. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of crisis and permanent housing resources throughout Los Angeles County. Knowledge of housing issues in San Gabriel Valley preferred. Knowledge of HUD guidelines and experience working with subsidized housing programs. Current knowledge of best practice models, including: Housing First, Trauma Informed Care, Mental Health Recovery, Harm Reduction, and Critical Time Intervention. Proficient in use of laptop computer and Microsoft Windows, Office software programs, and Google Apps. (Word, Excel, PowerPoint, G-mail, Docs). Ability to accurately enter client data and progress notes in the Homeless Management Information System, and run program management reports. Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, printer and scanner). Understanding of case management practices and ability to accurately and clearly document case notes. Excellent written and verbal communication skills. Possess valid California driver's license and have access to properly registered vehicle. EDUCATION, TRAINING AND EXPERIENCE: A minimum of one year of experience providing housing location or case management support to persons experiencing homelessness, or at risk of homelessness, including working with persons experiencing chronic health issues, mental health needs, or with histories of substance use or have a minimum of two (2) years of experience in a related human services or housing field Bachelor's Degree in Social Work, or related field, preferred. Bi-lingual English/Spanish preferred. Successful demonstration of required skills through current or past USHS employment may be considered in lieu of the standard required years of experience. Union Station Homeless Services is an Equal Opportunity Employer Monday - Friday Full Time, 40hrs/Week, Non-Exempt

Status: Full-Time | (Non-Exempt) Pay: $20.00/hour | Schedule: Wednesday-Sunday, 2:00PM - 9:00PM, Monday-Tuesday: Off OR Tuesday-Saturday: 4:00PM - 11:00PM Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services." Job Summary: The Shelter Specialist is tasked with delivering supportive services and logistical assistance to the Emergency Shelter Program during assigned shifts. Primary responsibilities include helping with shelter setup, maintaining a clean and safe environment, and performing neighborhood patrols. The position also involves crisis response and delivering services using a trauma-informed approach. Essential Duties and Responsibilities: Shelter Support Goal: Maintain a secure and client-centered space to help guests exit homelessness swiftly Support the execution of shelter operations to ensure services are high-quality, guest-centered, and trauma-informed Motivate and engage shelter guests in conversations about progress toward housing goals Help with setup and upkeep of shelter areas Ensure the facility remains clean and safe by removing trash and addressing spills Assist in receiving deliveries, checking inventory, and completing tally logs Post and maintain signage and program schedules Set up and manage audio/visual equipment as needed Help organize supplies and respond to facility needs Conduct regular neighborhood patrols to reduce impact on nearby resident Administration Goal: Manage administrative tasks that enhance program effectiveness Contribute to the completion of detailed daily summaries Assist with maintaining accurate records and reporting requirement Miscellaneous Assist with guest services and program activities if necessary Complete ad hoc projects as appointed by Supervisor Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish (********************************* Right to Work Poster: English & Spanish ( ********************************* House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House .

Pay Rate USD $24.35/Hr. Why Join Us You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices. LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 15,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people's lives at LA Family Housing! The Position In service of LA Family Housing's programs and participants, the Administrative Assistant role is critical to carry out the mission of the agency and ensure smooth and efficient daily office operations. Under the supervision of the Office Manager, the Administrative Assistant is responsible for handling administrative tasks that aim to maintain the workflow and support the productivity of the Agency. The Administrative Assistant's duties and responsibilities involve providing administrative support to ensure efficient operation of the office, including but not limited to: providing customer service for LAFH's main campus, mail handling, ordering and distributing office supplies, check coordination, maintaining community workspaces, coordinating meeting spaces, supporting managers and employees through a variety of tasks, and being responsible for confidential and time-sensitive material. Reporting to the Administrative Office Manager, this position requires a high level of independent management, technology proficiency, effective time management, customer service, and record keeping. What You'll Do ADMINISTRATIVE SUPPORT: Perform diverse administrative responsibilities, including maintaining filing systems, scanning, copying, faxing, managing inbound/outbound mail, data entry, updating spreadsheets, and answering phones. Support with purchasing orders and processing expense reports. Assist the Agency in organizing corporate events, including staff appreciation, annual celebrations, and other related activities. Assist in special projects, coordinating with various departments, and ensuring deadlines are met. Submit purchase orders to Finance. OFFICE & KITCHEN SUPPLIES: Coordinate purchase, inventory, and delivery of office and kitchen supplies at LAFH's Main Campus. Maintain supply levels for copy rooms and kitchen areas. Schedule maintenance orders for the printers and other office equipment. Support with Office Management orders. MAIL & PACKAGE MANAGEMENT: Coordinate the sorting and distribution of incoming mail and packages for departments across the agency and co-located partners, employees, and program participants. Maintain accurate record-keeping of all incoming mail and packages processed through the mailroom and parcel lounge. GUEST EXPERIENCE: Welcome and assist staff, visitors, and partners by providing directions, answering FAQs, and delivering excellent customer care. Act as a liaison for North Campus parking reservation guests - assisting with entry and connecting them to the correct department official. Support office tenants and co-located partners with facility-related needs. COLLABORATION & COMMUNICATION: Represent LA Family Housing's culture statement and values in all interactions. Collaborate across departments to ensure consistency and efficiency in systems. Handle correspondence, emails, phone calls, and inquiries with professionalism and discretion. CONFIDENTIALITY & PROFESSIONALISM: Handling sensitive information and maintaining confidentiality. Exercising good judgment, maintaining confidentiality, and handling sensitive information appropriately. PROBLEM-SOLVING & PROACTIVITY: Anticipating needs, taking initiative, and being proactive in addressing potential challenges. Demonstrate analytical, troubleshooting, and problem-solving skills to identify issues and implement effective solutions. OTHER: Handle food order deliveries. Additional tasks, projects, and responsibilities as assigned by supervisor. What You're Skilled At Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail. Communication: Excellent written and verbal communication skills, as well as active listening Time Management: Efficiently managing time and resources to meet deadlines and handle various tasks simultaneously. Tech Proficiency: Proficiency in office software (such as Microsoft Office Suite, Google Workspace, Excel, Word, and PowerPoint), calendar management tools, and industry-specific Adaptability: Being flexible and adaptable in a fast-paced environment, adjusting to changing priorities and needs. Problem-Solving: Ability to identify issues, think critically, and provide solutions Team Player: Collaborating effectively with colleagues, executives, and other Professionalism: Customer service and public relations methods and techniques Other Maintain and execute confidential information. Obtain and maintain CPR/First Aid Ability to pass post-offer Tuberculosis (TB) Ability to lift up to 25 Ability to sit/stand for prolonged periods of Ability to work a standard work schedule Monday - Friday. Experience High School Diploma required; Associate degree preferred Two (2) years of administrative/clerical experience required What We Offer Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more! Physical Demands, Environmental Conditions, Equipment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment required. If an accommodation is needed, please inform the Human Resources Department. Equal Employment Opportunity LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. Fair Chance Act LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing's Fair Chance Act webpage.

Summary The full-time Cook is responsible for the planning and preparation of nutritious healthy meals in a high-volume environment feeding over 200+ homeless and low-income women daily. The ideal candidate portraits a positive energy and calm demeanor at all times, manages priorities in the kitchen environment, leads and motivates volunteers, participants, interns and other staff members to do their best and get the job done. The full-time cook understands and places a high emphasis on maintaining a “clean as you go” environment. This position is responsible for assisting in the long-term planning and budgeting of the meals program, cleanliness of the entire kitchen, including pantry, walk-in refrigerator, freezer, equipment, utility and service area, and also maintains an organized and efficient working environment. The full-time Cook enjoys being creative with meals, has a superior knowledge of food safety and cleaning solutions; a good understanding of HACCP is a plus. The candidate has a strong ability to improvise menus and builds positive relationships with all patrons of the center. Strong leadership qualities are required to be successful as well as being able to work in a high stressful environment. Reporting directly to the Kitchen Manager, this position must have strong communication skills, good teamwork, be able to follow directions and work under minimal supervision. Essential Functions • Maintains a clean and organized kitchen. Cleans and sanitizes equipment, prep tables, service counters, dishes, pots and pans, etc. Practices “clean as you go” at all times. • Oversees planning of menus; responsible for preparing and executing 3 daily meals (breakfast, lunch and an afternoon snack) for 200+ women. • Assist in managing food inventory, including order placement and delivery. Manages food donation drives as needed. • Supervises and trains participants, volunteers (individual and groups), interns and other staff in the preparation and cooking of meals. • Have excellent organizational skills and time management skills; be able to function under time constraints and deadlines with attention to detail. • Provides crisis intervention, conflict resolution, and mediation as necessary. • Ensures food safety by labeling and dating food, executes proper food rotation (FIFO), maintains appropriate food storage guidelines and keeps all areas in compliance with Health Department regulations. • Supports the development of measurable outcomes and the implementation of data collection. • Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Competencies • Must be highly flexible. Weekends and holidays are required. Some evenings. • Must have strong communication skills to interact and establish relationships with patrons assisting in the kitchen. • Ability to exercise good judgment in crisis situations. • Sensitivity and knowledge of the complexity of poverty and women's homelessness, including mental illness, substance dependency and abuse, and needs of older adults. • Able to work under minimum supervision and meet tight deadlines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand and walk for extended periods of time. Also be able to bend, climb ladders, and lift up to 50 pounds on a regular basis. Work Remotely No, on-site only Required Education and Experience • High school diploma or GED. • At least 2 years' experience in food service. • ServSafe Certification required. • Degree in culinary arts or nutrition a plus. Required Knowledge/Skills/Position Qualifications • Cultural humility. • Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC. • Must provide documentation of a negative TB test result within the last twelve months, on first day of hire. • You will be required to be up to date on your vaccinations against COVID-19 and provide documentation. If you are fully vaccinated and not yet eligible to receive a booster dose, then you must receive the booster dose within 30 days of becoming eligible and eligibility begins 5 months after receiving final primary dose. If you are fully vaccinated and have received a booster dose, you are considered up to date with your vaccinations. Unvaccinated individuals must receive their 1st dose before their first day of hire. Partially vaccinated (for 2-dose series) individuals must receive their 2nd dose within 30 days of being hired. The second dose of a two-dose vaccine series is due 4 weeks after the primary dose. Benefits & Schedule This is full-time, regular, non-exempt position and is eligible for DWC's comprehensive benefits package which includes medical, dental, vision, parking and transportation benefits. Days and hours of work are typically Monday through Sunday from 5:00am to 4:00pm but are subject to change in order to meet operation needs and demands. Weekends and public holidays availability is required. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or medical condition. Pay Range $25.25/hourly Work Authorization Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B. Fair Chance Act Statement Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization's effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are. Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Resident Manager (On-call) The Downtown Women's Center seeks a Resident Manager to contribute directly to breaking the cycle of homelessness for women. Following a Permanent Supportive Housing model, the Resident Manager manages the daily program operations of our Residence sites. As 95% of DWC residents do not return to homelessness, the Resident Manager upholds high standards of quality for supportive services, works closely with an interdisciplinary direct-service team to empower residents, and build a safe community that promotes stabilization and housing retention. The ideal candidate promotes housing first principles by using best practices like Trauma Informed Care, Housing First, Harm Reduction and Critical Time Intervention to support tenants in maintaining their housing. Essential Functions Manage the daily operations of the Residence site including facilities, crisis management, service connection, exercising independent decision making and delegating tasks to volunteers and resident peer leaders Work collaboratively with Housing Manager on programming that fosters a safe environment, promotes personal stability and community, including life skills workshops, community-building events Support Senior staff with Resident Club activities, coordinating enrichment and wellness activities with Peer Leaders and volunteers Ensure the safety of the residents and security of the building by conducting regular building rounds and enforcing policies that monitor visitors and guests Inform and build upon treatment plans that increase housing retention among the residents through regular case consultations, while practicing best practices in Trauma Informed Care, Harm Reduction, and Critical Time Intervention Help develop and manage policies and procedures as they relate to services that improve resident Activities of Daily Living (ADLs) including transportation, medication management, laundry, and other personal needs Collaborate with the Administrative Department to ensure the safety and maintenance of the facilities, and provide leadership during facility emergencies Manage conflicts and personal emergencies experienced by the residents Provide supervision to interns and volunteers in the provision of services as assigned Provide direct service to the residents including life-skills coaching, transportation, and inter-personal conflict resolution Develop and maintain relationships with residents, staff and local service providers and participate in community meetings Other duties as assigned to support the mission of the organization Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Problem Solving and critical thinking ability Communication Proficiency Active Listening Flexibility Costumer service Team work Conflict management Professional boundaries and self-awareness Time Management and ability to prioritize tasks Supervisory Responsibility This position does not have supervisory responsibilities of other staff, but may provide supervision to volunteers and interns. Work Environment This job operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to regularly perform a building walk through, and potentially climb stairs. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, up to 15 lbs, and open filing cabinets as necessary. Position Type and Expected Hours of Work Position Type and Expected Hours of Work This is an on-call position. Days and hours of work are as needed to suit Residence needs. Salary Range: 16.82 hr. Travel Minimal travel is expected for this position for training and enrichment activities Work Remotely: No, must be on-site only Required Education and Experience High school diploma or GED. Two years of experience working with similar population or homeless related services Required Knowledge/Skills/Position Qualifications Familiarity with supportive housing or other residential or shelter facilities in Los Angeles strongly preferred Knowledge of issues related to women's homelessness, mental illness, chronic health issues, and older adults preferred Ability to exercise and model good judgment, especially in crisis situations Strong written and oral communication skills required; proven ability to communicate with diverse audiences Strong multi-tasking skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required Strong interpersonal skills and ability to lead a diverse group of staff, interns and volunteers Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines Cultural humility Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices. Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire. Must provide documentation of a negative TB test result within the last twelve months, on first day of hire. You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire. Additional Eligibility Qualifications Criminal background check and security clearance required. Current valid California state driver's license, insurance, with good driving record Oral and written fluency in Spanish and English a plus Work Authorization/Security Clearance Fair Chance Act Statement Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. (Fair Chance Act | CRD (ca.gov) Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization's effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are. Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

DWC seeks a full-time, licensed Clinical Program Manager (LCSW, LMFT) to support the strategic planning and enhancement of DWC's clinical programs. The Clinical Program Manager will provide oversight and direct supervision to a team of unlicensed clinicians and clinical interns to enhance therapeutic services. This position will manage DWC's Trauma Recovery Center, train and model crisis intervention skills, and provide clinical consultation and training to other DWC departments. An ideal candidate will lead, inspire, and motivate a team of professionals whose primary goal is to provide holistic, trauma-informed care to women and gender diverse individuals in the Skid Row community. This position will create a strengths-based culture in treatment planning and service delivery. The Clinical Program Manager is a member of the Clinical Department and will report directly to the Clinical Director. Essential Functions Manage day-to-day functions of DWC's Trauma Recovery Center to ensure that budget and grant requirements are met Provide strengths-based support, clinical guidance and supervision to Trauma Recovery Center clinicians as well as clinicians across the agency Develop, train, and coach a multi-disciplinary team that provides trauma-informed services to clients who have experienced homelessness, trauma, and mental health and substance use issues Assist staff with crisis intervention and model de-escalation techniques, following internal crisis protocols, and fulfill mandated reporting requirements Maintain clinical licensure with the Board of Behavioral Sciences in the state of California Provide clinical supervision to a team of unlicensed clinicians working towards licensure (individual and group supervision as assigned) and to one part-time psychiatrist Provide weekly individual supervision to all direct reports Ensure that staff receive comprehensive onboarding, training, and regular professional development Develop and enhance the coordination of case management and mental health policies, procedures, and services to ensure that organizational goals are met Develop and maintain relationships with Master's level educational programs and oversee clinical internship program for MSW students Facilitate quarterly internal audits and oversee ongoing quality assurance for assigned Clinical Programs, including clinical charting with the support of the Clinical Director Attend funder meetings as scheduled Develop and maintain relationships with clients, staff, local service providers and funders, and participate in community meetings Participate in and facilitate internal and external meetings and trainings, including weekly clinical group supervision and bi-weekly Trauma Recovery Center program meetings Serve as an ambassador of DWC and its mission and values by participating in community meetings/collaboratives/events Collect and report on program data and progress as requested. Provide regular, written reports to the Clinical Director and additional reports as assigned Comply with local, state, and federal confidentiality laws and regulations Additional duties as assigned to support the mission of the organization Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Proficiency in Trauma-Informed Care Program Management/Development Relationship Management/Team-Building Flexibility Collaboration Excellent Communication Leadership Organization/Time Management Ethical conduct Supervisory Responsibility This position has supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type and Expected Hours of Work This is a full-time exempt position. Days and hours of work are Monday- Friday 8:00 AM- 4:30 PM, however based on the needs of the program some evening or weekend hours may be required. This role is required to be on-call during holidays as scheduled. Travel Regular travel throughout Los Angeles County is required in this position. Remote Expectation to work either in the field or the office at least three days per week. Must be able to work on-site as scheduled for in-person meetings and training. Required Education, Experience, and Qualifications LCSW or LMFT in good standing with the Board of Behavioral Sciences in the state of California required 2 years of post-licensure experience and completion of 15-hour Clinical Supervision training required Supervisory experience required Program, contract and budget management required Experience working with homeless adults and knowledge of available community resources required Crisis intervention/de-escalation experience, and familiarity and comfort working with issues related to homelessness, substance abuse, mental health diagnoses, and the impact of trauma required Familiarity with evidence-based practices (Trauma-Informed Care, Seeking Safety, CBT, DBT, Harm Reduction, Motivational Interviewing) required Experience utilizing data collection tools to track program progress Excellent active listening and crisis intervention skills with ability to exercise and model good judgment Strong interpersonal, written, and oral communication skills; proven ability to communicate with diverse audiences Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with data management responsibilities Oral and written fluency in English required; Spanish a plus Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required Current valid California state driver's license, insurance, and vehicle with good driving record Must be a CA resident and live at least 80 miles from the office and must be available for in-person meetings at the DWC offices. Must provide documentation of negative TB test result within the last twelve months, on first day of hire. Additional Eligibility Qualifications Background clearance required Pay Range 95,000/yearly Work Authorization/Security Clearance Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B. Fair Chance Act Statement Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization's effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are. Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Summary DWC is looking for a Part-Time Coordinator (25-29 hours per week) to support the functions of our Day Center, which is located in the Skid Row neighborhood of Los Angeles and operates seven days a week, 364 days a year. The Part-Time Coordinator will facilitate basic needs services, ensure a safe and welcoming environment for participants, build meaningful relationships, and connect participants to internal and external resources. This role also helps to organize and facilitate enrichment activities (e.g., skill-building groups, self-care sessions, group events) that foster engagement, empowerment, and well-being. The Part-Time Coordinator will support the Day Center with day-to-day operations, including sign-ups for services, mail distribution, data tracking, and general participant support. The Part-Time Coordinator is a member of the Health & Wellness Department and reports directly to the Supervisor- Day Center Program. Essential Functions Help coordinate daily Day Center operations, including opening and closing procedures, clean-up, implementation and oversight of enrichment activities Provide direct services to 200+ participants daily, including managing sign-ups for showers, case management and laundry and providing referrals, hygiene products, clothing and food Ensure a safe and welcoming indoor and outdoor environment: greet guests and visitors, respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed and reinforce Day Center guidelines to maintain structure and safety for participants Ensure in-kind donations are received, stored, and organized following organizational policy; distribute resources directly to participants as appropriate Assist with outreach to develop new resources as directed Lead, train and monitor peer leaders, interns and volunteers in the provision of services- assist with identifying and assigning projects and tasks where volunteers and interns can be utilized Comply with local, state, and federal laws and regulations around confidentiality and mandated reporting Assist with Day Center tracking and data entry as needed Assist with meal distribution Other duties assigned to support the mission of the organization Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Competencies Trauma-informed Flexible Empathic Shared Leadership Collaboration and Communication Emotional Intelligence Cultural Humility Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This role requires frequent walking to and from various locations, including shelters, encampments, community partner sites, and program facilities. The employee must also be able to lift files, open filing cabinets, squat, climb stairs, reach, and bend or stand on a stool as necessary. Occasional lifting of outreach supplies or materials (up to 25 pounds) may be required. Position Type and Expected Hours of Work This is a part-time non-exempt position. Ability to work during business hours is required. The scheduled shifts for this position are Monday through Sunday between the hours of 7:00am -3:30pm. Part-Time employees are expected to work on holidays and work at least 25-29 hours per week, if asked to do so by DWC. Travel Regular travel throughout Los Angeles County is required in this position. Remote Must be able to work on-site for scheduled shifts. Required Education, Experience, and Qualifications Education in psychology, social work, or a related field preferred Direct service provision with homeless or high-risk population preferred Excellent active listening and crisis intervention skills with ability to exercise and model good judgment Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities and record-keeping. Crisis intervention experience, and familiarity and comfort working with issues related to homelessness, including substance abuse, mental health issues, and histories of trauma Knowledge of data collection tools to track client progress Able to solve problems by being resourceful and using creativity Knowledge of the complex barriers surrounding women's homelessness Utilize Evidence Based Practices in service delivery such as Trauma-Informed Care, Motivational Interviewing, and Harm Reduction. Ability to be flexible with hours when needed Ability to work independently and as part of a team Ability to build and maintain trusting relationships with community stakeholders and health and social service providers Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required Oral and written fluency in English required, Spanish a plus Excellent active listening and problem-solving skills with ability to exercise and model good judgment Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with effective record keeping Cultural humility: knowledge of communities that are disproportionately represented in the homeless population (communities of color, LGBTQ+ etc.) Comply with local, state, and federal laws and regulations around confidentiality and mandated reporting Professional attitude; team- and service-oriented, friendly, and positive Valid California Driver's License, active car insurance, and good driving record required Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC Must provide documentation of a negative TB test result within the last twelve months, on first day of hire Additional Eligibility Qualifications Background check required Pay Range $25.25 / hourly Work Authorization/Security Clearance Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B. Fair Chance Act Statement Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage. Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization's effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are. Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**This is a Temporary Assignment** TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a “fill-in” basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee's assignment is extended. An employee's status only will change if the employee is advised of such a change, in writing, by USHS's HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all times. JOB SUMMARY: The Care Coordinator for Agave will conduct ongoing tenant engagement to encourage participation in support services under a Housing First model. Engagement will include welcoming the tenant to their new community, establishing trust through relationship building, assisting the tenant with understanding the services that are available and assisting the tenant with accessing those services. The Care Coordinator will work to keep tenants connected with the agency and community resources that meet their housing, financial, social service, mental health and physical health needs and for assisting the tenant with maintaining their housing at Agave. The Care Coordinator at Agave will also support community building through participating and leading social activities, support groups, and providing educational opportunities. ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following: Strive to recognize the best in each tenant and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management tools. Assist tenant in developing individualized service plans to meet goals developed in relationship to the tenant. Meet with each tenant on regularly scheduled basis and document progress and strength in progress notes. Transport tenant as needed to essential appointments that support their wellbeing. Assist tenant in navigating and abiding by their lease obligations and house rules. Provide advocacy and assistance for tenant during lease violation, and assist tenant with identifying needed behavioral changes. Assist tenant in navigating, gaining, and maintaining financial, social, and medical services. Assist tenant with their mental health needs by making arrangements for the provision of psychiatric or therapeutic services. Coordinate on-site recreational, social and community-building activities; support groups; and educational opportunities such as computer classes, speakers, etc. Provide documentation that establishes the person's eligibility for services and the provision of services required by the Federal Department of Housing and Urban Development regulations and guidelines. Keep client records and information current and accurate in HMIS and CHAMP. Organize all record keeping and chart management in compliance with USHS QA standards. Other duties as assigned by Manager of Agave. PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT: Work indoors in temperature controlled environment and occasionally exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate. Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel. See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans. Ability to interact with other employees, clients, customers and members of the public. Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands. Gather, analyze, synthesize, and classify information. Transcribe, enter, and post data. Ability to respond effectively to sensitive inquiries or complaints. May require exposure to blood borne pathogens and infectious agents. Requires use a computer keyboard for substantial periods of time. Able to travel to off-site meetings or other activities. KNOWLEDGE, SKILLS AND ABILITIES: Possess valid Driver's License and have access to a properly registered vehicle. Familiar with transitional and permanent housing resources throughout Los Angeles County. Knowledgeable of substance abuse and mental health issues. Proficient in Microsoft Word, Excel and PowerPoint applications. Ability to accurately enter client data and notes in CHAMP and HMIS database systems. Understanding of case management practices and ability to accurately and clearly document case notes. Strong written and oral communication skills. Detail oriented and highly organized. Ability to multi-task and manage time working on various projects. EDUCATION, TRAINING AND EXPERIENCE: Minimum Qualifications Option I: A Bachelor's degree in Social Work or related field. Option II: Have a minimum of two (2) years of experience in a related human services field. Desirable Experience working with participants with complex medical, mental health, and/or substance use conditions strongly preferred. Experience in the following areas strongly preferred: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, medical, mental health, or substance use services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc. Bi-lingual English/Spanish preferred. Successful demonstration of required skills through current or past USHS direct employment or temporary assignment may be considered in lieu of the standard required years of experience. Union Station Homeless Services Embraces Diversity We embrace our differences and are committed to furthering our culture of inclusion and belonging. Our commitment to racial equity within the organization is crucial to who we are and the clients we serve. Committed to being an anti-racist organization and sharing the unique cultural experiences from our networks, we offer annual racial equity training, host ongoing learning experiences through our lunch n' learns, and participate in on-going mental health trainings. We promote acceptance, respect, teamwork and foster diversity in the workplace. We believe every individual has a story, past, and a unique set of skills that shape who we are and through this network, we can learn from each other to become better versions of ourselves personally and professionally. Through our staff-led network focusing on diversity, equity, inclusion, belonging and accessibility, we work to communicate, educate, and express diverse cultivation through our eight Diversity Networks. We are honored that the Diversity Network has been recognized as part of the Community Impact Awards presented by the Los Angeles Business Journal. Union Station Homeless Services is an Equal Opportunity Employer Monday - Friday Full Time, 40hrs/week, Non- Exempt

The Downtown Women's Center (DWC) seeks an On-Call Coordinator to provide culturally responsive services to participants of Time Limited Subsidy (TLS)/ Every Woman Housed programs housed in the South LA buildings. This program is part of our Every Woman Housed Initiative to mobilize housing solutions for unaccompanied women from the Skid Row neighborhood of Los Angeles. The key components of this initiative are outreach and intake, short-term housing responses, and long-term housing solutions. The role of the Coordinator is to assist with onsite service coordination between program staff, work closely with an interdisciplinary direct-service team to empower residents, and build a safe community that promotes housing stabilization. This includes direct support to participants residing onsite, ensuring their access to facilities and resources, and providing support and crisis intervention as needed. The ideal candidate upholds high standards of quality for supportive services and promotes housing first principles by using best practices like Trauma Informed Care, Housing First, Harm Reduction and Critical Time Intervention. Essential Functions Provide culturally responsive services to residents including crisis intervention and de-escalation, service connection, conflict resolution Utilize evidence-based practices in service delivery such as Trauma Informed Care, Motivational Interviewing, Harm Reduction, Critical Time Intervention, and Housing First Ensure a safe and welcoming environment: greet guests and visitors, respond to requests, address complaints, intervene in and de-escalate situations, provide crisis intervention when needed and follow program guidelines to maintain structure and safety for residents Ensure the safety of the residents by conducting regular building rounds and enforce policies that monitor visitors and guests Develop and maintain relationships with residents, staff and local service providers and participate in community meetings Help inform programming that fosters a safe environment, promotes personal stability and community, including life skills workshops, community-building events Maintain accurate and timely records of program tracking and data, including group activities, life skills workshops and community-building events Participate in weekly individual and group supervision, in addition to other agency meetings and trainings as required Provide regular, written reports to the Time Limited Subsidy Program Supervisor and additional reports as assigned Provide supervision to interns and volunteers in the provision of services as assigned Other duties as assigned to support the mission of the organization Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Problem Solving and critical thinking ability Communication proficiency Active Listening Flexibility Teamwork Customer/client service Conflict management Decision making Professional boundaries and self-awareness Reliability Cultural humility and responsiveness Attention to Detail Supervisory Responsibility This position does not have any supervisory responsibilities. Work Environment This position operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. DWC's TLS/EWH Program is staffed seven days per week to provide supportive services to women residing in the program. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. The employee must also be able to operate a vehicle. Position Type and Expected Hours of Work This is an on-call site-based position. Days and hours of work are as needed, shifts may be available Monday-Sunday 8am-4:30pm or 11:30am to 8:00pm. Travel Minimal travel for local meetings and/or trainings as directed. Required Education and Experience High School diploma or GED. Direct service experience working directly with similar populations required. Required Knowledge/Skills/Position Qualifications Knowledge of the complex barriers surrounding women's homelessness Knowledge of communities that are disproportionately represented in the homeless population (communities of color, LGBTQ+ etc.) Familiarity with permanent supportive housing model and evidence-based practices like Trauma-Informed Care and Critical Time Intervention, preferred. Excellent active listening and crisis intervention skills with ability to exercise and model good judgment Strong interpersonal, written, and oral communication skills; proven ability to communicate with diverse audiences. Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with effective record keeping. Ability to be flexible with hours when needed, including evenings and weekends Ability to exercise and model good judgment, especially in crisis situations Strong written and oral communication skills required; proven ability to communicate with diverse audiences Strong multi-tasking skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required HMIS or other database management preferred Oral and written fluency in Spanish and English a plus. Cultural Humility Must be a CA resident and live at least 80 miles from the office and must be available for in-person meetings at the DWC offices. Must provide documentation of a negative TB test result within the last twelve months, on first day of hire. You will be required to be up to date on your vaccinations against COVID-19 and provide documentation. If you are fully vaccinated and not yet eligible to receive a booster dose, then you must receive the booster dose within 30 days of becoming eligible and eligibility begins 5 months after receiving final primary dose. If you are fully vaccinated and have received a booster dose, you are considered up to date with your vaccinations. Unvaccinated individuals must receive their 1st dose before their first day of hire. Partially vaccinated (for 2-dose series) individuals must receive their 2nd dose within 30 days of being hired. The second dose of a two-dose vaccine series is due 4 weeks after the primary dose. Work Authorization/Security Clearance Criminal background check and clearance required Fair Chance Act Statement Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. (Fair Chance Act | CRD (ca.gov) Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to their race, color, religion, genetic information, national origin and ancestry, sex/gender, sexual orientation, gender identity and expression, age, mental or physical disability, marital status, pregnancy, military and veteran status or medical condition. In addition to federal law requirements, Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job DescriptionRESIDENT ADVISOR Salary Range: $21.00 ($1/hr will be provided per overnight shift worked) FLSA Status: Non-Exempt Level: Entry **This is a Temporary Assignment** TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a “fill-in” basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee's assignment is extended. An employee's status only will change if the employee is advised of such a change, in writing, by USHS's HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all times. ALLOCATION STANDARDS Positions allocable to this entry-level class report to a site program manager and perform various administrative, wellness and safety, and client support activities requiring knowledge and understanding of housing first, harm reduction and trauma-informed principles. Position incumbents work independently and carry out assignment responsibilities within an established framework of program policies and operating procedures. Position responsibilities involve regular client interactions requiring the use of good judgment, empathy, compassion, situational awareness, and collaboration in order to address and resolve routine and complex issues surrounding client behavior, medical and housing needs. Position incumbents maintain regular communication with Care Coordinators in order to support their efforts in assisting clients with legal, health, personal, recovery, and other issues, during their assigned shift. Resident Advisors also provide for the general welfare and safety of all persons that visit the interim housing and family site or its grounds and engage in activities that promote positive relationships with neighboring residents, businesses, and organizations. ESSENTIAL JOB DUTIES Conducts inspections at assigned interim and family housing sites in accordance with established procedures in order to identify and address potential security issues, safety hazards, health and fire code violations, and maintenance repair needs. Performs and documents wellness rounds at assigned and family interim housing facilities following established procedures in order to check on client health and safety needs, administer overdose antidotes, monitor and enforce compliance with occupancy agreements. Participates in daily meetings with Program Management, Care Coordinators, and other Resident Advisors at the start of a new shift in order to discuss client activity, behavior and needs, perimeter and wellness check observations, and incident reports. Maintains a welcoming, clean, and supportive environment for clients and visitors by following established protocols in place at the assigned interim and family housing facility. Enforces interim and family housing safety requirements in order to minimize and prevent hazardous or potentially violent conditions that could result in client or structural harm by following pre-approved protocols and methods. Performs regular walks through the surrounding neighborhood at designed interim and family housing facilities in order to build relationships with residents, foster positive relations, and mitigate escalation of community concerns. Ensures compliance with interim and family housing facility policies and rules by monitoring client behavior, addressing violations, and implementing corrective actions as needed to maintain a safe and orderly living environment. Maintains a variety of documents containing client and visitor data following established interim housing facility procedures in order to comply with record keeping requirements. Assists with the orderly and efficient receipt, storage, and distribution of meals to interim housing clients in a manner consistent with operating procedures. Provides as needed administrative and facility set-up assistance in support of volunteer activities at assigned interim housing facilities. Attends on-site and off-site trainings, team meetings, and occasional events as required, in order to participate in discussions and activities, obtain information to enhance professional development, and contribute to the overall effectiveness of interim housing operations. KNOWLEDGE, SKILLS, AND ABILITIES Ability to serve the homeless community with an inherent desire that demonstrates empathy, compassion, and a commitment to supporting their well-being and quality of life. Basic active listening skills in order to understand and engage with clients, visitors, co-workers, and others. Ability to demonstrate empathy in order to understand and share the feelings of clients when interacting on sensitive matters. Ability to demonstrate compassion when interacting with clients so as to recognize and respond to their needs and struggles with kindness and understanding. Ability to discern such things as behavior, body language, and tone in order apply appropriate approaches and de-escalation techniques when interacting with clients on delicate, sensitive or potentially dangerous situations. Ability to assert authority with tact, diplomacy and collaboration in order to effectively address and resolve situations involving client violations of policies and procedures. Ability to remain calm and composed in challenging situations involving client interactions, medical emergencies, and incidents requiring law enforcement intervention. Ability to demonstrate sensitivity to diverse cultural backgrounds, mental health needs, substance use, and other individual circumstances affecting homeless populations in order to engage clients with respect and compassion. Ability to learn and apply new concepts and protocols on a continuous basis in order to adapt to changing requirements. Basic written and oral expression skills in order to effectively communicate in writing and/or via in-person verbal interactions. Basic customer service excellence skills in order to establish and maintain positive, friendly, and professional interactions with guests, visitors, and staff. Basic skill in the application of office software, such as electronic mail, word processing, scanning software (Adobe, PDF) in order to open and respond to email, type or prepare written materials, and scan documents. Basic skill in the operation of office equipment and machines, such as desktop or laptop computers, printers, and scanners. Essential Physical Characteristics The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential job duties of this classification. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis. Continuous: walking, standing, bending and twisting of neck, bending and twisting of waist, squatting, simple grasping, reaching above and below shoulder level, and lifting and carrying of materials over 25 pounds. Frequent: sitting, repetitive use of hands to operate computers, printers and copiers. Exposure to outdoor weather, noise, dust, fluctuating temperature, and lighting. Workplace Hazard Exposure The workplace hazard exposure conditions described here are representative of those that an employee may likely encounter in the performance of the essential job duties of this classification. Exposure to potential physical and verbal attacks by clients Death threats Exposure to controlled substances and paraphernalia Exposure to fumes from controlled substances Exposure to smoke from cigarettes Exposure to communicable diseases, such as tuberculosis, scabies, lice Exposure to clients using weapons, such as knives and guns Exposure to bed bugs Exposure to the sun and heat Exposure to vicarious trauma Exposure to vehicle traffic conditions Exposure to bodily fluids (urine, blood, saliva, and fecal matter) Exposure to dog bites EDUCATION, TRAINING AND EXPERIENCE No experience required. All new hires are required to complete a 90-day introductory period during which they must complete an initial 40-hour training program. The training will cover Union Station Homeless Services' housing first, harm reduction and trauma-informed program model, interim and family housing policies and procedures, client wellness and safety protocols, and other key people management policies. All new hires must also complete CPR and Security Guard training within 60-days of their hire date. HIRING ASSESSMENTS The hiring process for this classification will consist of two parts. Part I: online assessment to evaluate basic software application, written expression, and customer service skills scored on a pass/fail basis. Part II: oral interview to evaluate interest and motivation to work in the homeless services sector, oral expression, interpersonal effectiveness, empathy, compassion, situational awareness, and problem solving. Applicants must achieve a score of 70% or higher in order to be placed on the hiring list. PREEMPLOYMENT BACKGROUND CHECK Following an offer of employment, all candidates will be required to pass background check consisting of a criminal and references check.

Job Description TITLE: Housing Navigator DEPARTMENT: Programs REPORTS TO: Program Manager, Housing Navigation **This is a Temporary Assignment** TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a “fill-in” basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee's assignment is extended. An employee's status only will change if the employee is advised of such a change, in writing, by USHS's HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all times. JOB SUMMARY: The Housing Navigators provide case management and housing location services for assigned program participants. The Housing Navigator collaborates with Care Coordinators at interim housing sites and through housing programs to connect individuals experiencing homelessness to permanent housing. ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following: Manages a caseload of 20-25 households that have been matched to Housing Navigation slots. Rapidly enrolls referrals received from LAHSA and/or interim housing providers, including gathering documentation needed for enrollment and creating Housing and Services Plans (HSP) in collaboration with participants. Assists participants in identifying and applying for units, time limited subsidy programs, housing vouchers, and/or permanent supportive housing resources, based on the individual's needs. Collaborates with Care Coordinators to support the lease up process, including verifying property ownership, inspecting units, submitting move-in packets, and facilitating warm hand-offs with the care coordination team. Connects participants to resources that support housing stabilization and promote wellness, including medical, mental health and/or substance use services, employment, etc. Engages households on a consistent basis to provide support related to HSP goals. Frequency of services will be based on the needs of the individual. Weekly visits are required for unhoused participants and home visits must occur at least once a month for housed participants. Provides trauma informed services that align with Housing First and Harm Reduction philosophies, are in accordance with agency and funder expectations, and abide by legal and ethical standards. Strives to recognize the best in each participant and supports the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques. Acts as an advocate for participants who are experiencing housing barriers (e.g. poor credit, evictions, etc.), while establishing and maintaining a professional relationship with landlords and property owners. Ensures that landlords are respecting tenant rights and that participants are aware of the expectations and obligations outlined in their lease agreements. Connects participants to legal services when necessary to mitigate evictions or other tenant rights issues. Maintains accurate and timely documentation in HMIS and charts in accordance with agency policies and expectations. Completes annual recertifications, including assessing for ongoing eligibility. Regularly explores opportunities for community integration to support housing retention in preparation for a successful termination of services when appropriate. Transports participants as needed to essential appointments and conducts visits within the community in SPA 3 and Los Angeles County, including colocation at interim housing sites when assigned. Participates in weekly supervision and staff meetings, as well as Programs Department and agency-wide meetings and training. Other duties as assigned. PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT: Work indoors in a temperature controlled environment with occasional exposure to outdoor weather and driving conditions. The noise level in the work environment is usually moderate. Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use your hands to finger, handle or feel. See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans. Ability to interact with other employees, clients, customers and members of the public. Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands. Gather, analyze, synthesize, and classify information. Transcribe, enter, and post data. Ability to respond effectively to sensitive inquiries or complaints. May require exposure to blood borne pathogens and infectious agents. Requires use of a computer keyboard for substantial periods of time. Able to travel to off-site meetings or other activities. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of crisis and permanent housing resources throughout Los Angeles County. Knowledge of housing issues in San Gabriel Valley preferred. Knowledge of HUD guidelines and experience working with subsidized housing programs. Current knowledge of best practice models, including: Housing First, Trauma Informed Care, Mental Health Recovery, Harm Reduction, and Critical Time Intervention. Proficient in use of laptop computer and Microsoft Windows, Office software programs, and Google Apps. (Word, Excel, PowerPoint, G-mail, Docs). Ability to accurately enter client data and progress notes in the Homeless Management Information System, and run program management reports. Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, printer and scanner). Understanding of case management practices and ability to accurately and clearly document case notes. Excellent written and verbal communication skills. Possess valid California driver's license and have access to properly registered vehicle. EDUCATION, TRAINING AND EXPERIENCE: A minimum of one year of experience providing housing location or case management support to persons experiencing homelessness, or at risk of homelessness, including working with persons experiencing chronic health issues, mental health needs, or with histories of substance use or have a minimum of two (2) years of experience in a related human services or housing field Bachelor's Degree in Social Work, or related field, preferred. Bi-lingual English/Spanish preferred. Successful demonstration of required skills through current or past USHS employment may be considered in lieu of the standard required years of experience. Union Station Homeless Services is an Equal Opportunity Employer Monday - Friday Full Time, 40hrs/Week, Non-Exempt

Job Description TITLE: Care Coordinator DEPARTMENT: Program REPORTS TO: Manager EMPLOYMENT STATUS: Temporary, Full Time REG HOURS WORKED: 40 hrs / Week, Non-exempt Location: Various Locations Across Los Angeles County (site-specific placement will be discussed upon hire) Salary: $24.04 **This is a Temporary Assignment** TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a “fill-in” basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee's assignment is extended. An employee's status only will change if the employee is advised of such a change, in writing, by USHS's HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all times. POSITION OVERVIEW We are seeking compassionate and organized Care Coordinators to join our team in providing comprehensive case management and support services to individuals experiencing or at risk of homelessness. The Care Coordinator plays a key role in helping clients access and navigate resources related to housing, physical and mental health, employment, and other social services. This position supports various interim and permanent supportive housing programs across the agency. KEY RESPONSIBILITIES Essential duties include, but are not limited to: Conduct timely assessments for new clients to identify housing, financial, medical, and psychosocial needs. Collaborate with clients and partner agencies to create and implement individualized service plans. Provide referrals and support to connect clients with appropriate internal and external services. Maintain clear, accurate, and timely case notes and client records in accordance with agency standards. Support site operations by coordinating intake flow, resident needs, and on-site services and events. Utilize motivational interviewing and strength-based approaches to build trust and encourage client progress. Administer and track standardized assessment tools such as the VISPDAT, coordinating appropriate referrals. Support a safe and welcoming environment for all residents, guests, and staff. Identify and address mental health and/or substance use concerns by facilitating referrals to appropriate services. Collaborate with program partners and participate in case conferencing and coordinated entry system (CES) meetings. Assess client readiness for employment and provide referrals to workforce development programs as appropriate. Assist with arranging transportation and other logistics to support client access to community resources. Complete required documentation and reporting in a timely and professional manner. Perform other duties as assigned to support program goals and client needs. QUALIFICATIONS & REQUIREMENTS Familiarity with housing resources, public benefits, and service systems within Los Angeles County. Strong knowledge of case management practices, including trauma-informed care, harm reduction, and housing-first principles. Experience working with individuals experiencing homelessness and/or co-occurring mental health and substance use challenges. Proficiency in Microsoft Office and client data systems (e.g., HMIS). Excellent verbal and written communication skills. Detail-oriented, organized, and able to manage multiple priorities. Effective problem-solving and crisis intervention skills. Ability to work independently as well as collaboratively with a multidisciplinary team. Bilingual (English/Spanish) preferred. Must possess a valid California driver's license and have reliable access to a registered vehicle. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Work may take place indoors and outdoors in varied conditions. May require standing, walking, bending, lifting up to 25 lbs., and extended computer use. Must be able to travel to off-site locations and community meetings. Potential exposure to individuals in crisis and to sensitive or confidential situations. Monday - Frida, 8:00am or 8:30am start time 40hrs/Full Time/Non-exempt

The mission of the Downtown Women's Center (DWC) is to end homelessness for women in greater Los Angeles through housing, wellness and advocacy. DWC envisions a Los Angeles with every woman housed and on a path to personal stability. Founded in 1978, DWC was the first organization to exclusively serve women on Los Angeles' Skid Row. The Assistant, Office Administration position is responsible for overall front office activities, including the reception area, mail, large purchasing requests, facilities support, and operations support. In addition to typing, filing and scheduling, this role performs duties such as coordination of meetings and conferences, obtaining supplies, coordinating direct mailings, and working on special projects. The ideal candidate also answers non-routine correspondence and assembles highly confidential and sensitive information. This position will interact with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize, and organize a diversified workload. Essential Functions Manages the reception area to greet visitors and oversee the agency's main phone line as the first point of contact for the organization. Responds to regularly occurring requests for information received via voicemail, email, or phone in a timely manner within 24-48 hours. Provides clerical support including email correspondence, mailing, filing, copying, scanning, data entry, faxing, collating, etc. Processes all incoming and outgoing mail, which includes, but is not limited to maintaining and routing publications, coordinating express mail services (FedEx, UPS, etc.), verifying package pick-up for staff, and supporting the Programs Department with verifying package pick-up for participants. Completes monthly expense reports and credit card reconciliations on behalf of departments under the Operations Unit as requested. Serve as a key point of contact between the organization and third-party vendors and suppliers. This includes but is not limited to coordinating and site visits, including preparing necessary documentation, arranging access, and supporting on-site logistics. Process, track, and reconcile vendor invoices under the Operations Unit, ensuring accuracy and compliance with company policies and finance deadlines. Participates as needed in special department projects, including, but not limited to support with research, office signage for all agency sites, submitting maintenance requests, facilitation of presentations, meeting materials preparations, clerical duties, and technical support. Processes parking requests for approved staff guests, funders, and board members. Supports with appointment scheduling for Operations Unit leadership and DWC staff as needed. Travels between various DWC locations as needed to support office management needs. Provides back-up coverage for the department as needed which may include minimal support with I.T. equipment related issues. Assists in the ordering, receiving, inventory, and distribution of general office supplies, and supplies for special projects including but not limited to those related to building and staff safety. Support in the maintenance and stocking of building common spaces (i.e., reception area, admin supply closet, staff kitchens, mailbox area, break rooms, conference and meeting rooms, copy machine etc.) Participates, as needed, in special agency committees and taskforces to serve as a representative of the Administration Department. Other duties as assigned to support the mission of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Competencies Communication Proficiency Organization Skills Time Management Customer Skills Decision Making Collaboration Skills Attention to Detail Flexibility Critical Thinking Skills Technical Capacity Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. This position requires the ability to occasionally lift office products and supplies, up to 30 pounds. Position Type and Expected Hours of Work This is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8:30am,-5:00pm. Travel Weekly travel between DWC building sites and rare travel to local vendors and off-site events is a requirement for this position. Work Location: This is an on-site position. Requests to telecommute on an emergency or ad-hoc basis will be approved or denied based on the agency's business need in accordance with DWC's telecommuting policy. Required Education and Experience High School Diploma, GED, AA, or Bachelor's degree preferred. At least 2-3 years in a clerical or administrative role, or relative administrative experience. Required Knowledge/Skills/Position Qualifications Work and/or volunteer experience in a direct service agency preferred. Proven attention to detail and demonstrated ability to manage multiple priorities required. Excellent written and verbal communication skills required; proven ability to communicate with diverse audiences including, but not limited to various levels of staff, clients, donors, vendors, and members of the public. Excellent organizational skills. Ability to type approximately 40 words per minute preferred. Excellent customer service skills required. Current valid California state driver's license, comprehensive insurance, and good driving record Strong problem-solving and critical thinking ability. High degree of proficiency in-office procedures, keyboarding, office equipment, maintenance, business machines operation (computers, fax, copiers, etc.) & computer software programs required. Strong administrative skills and proficiency in Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, MS Outlook) and comfort with learning new applications as required. Comfort and experience interfacing with various levels of staff and management, while working in a fast-paced environment. Must be able to work well independently and as part of a team. Cultural humility. Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC. Must provide documentation of a negative TB test result within the last twelve months, on first day of hire. Pay Range $25.25/hourly Work Authorization/Security Clearance Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B. Fair Chance Act Statement Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization's effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are. Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Rate USD $21.85/Hr. Why Join Us You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices. LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With over 40 years of experience and 15,000+ people's lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people's lives at LA Family Housing! The Position The Resident Advocate is responsible for being an after-hours presence at LA Family Housing's Permanent Supportive Housing sites and providing crisis intervention when needed to residents during select hours. This position works with a tenant population that is formerly homeless and has high rates of health, mental health, and substance-related issues therefore, the Resident Advocate must be familiar with and have experience with this population. What You'll Do Be a welcoming presence onsite for tenants to engage with, by answering questions and providing information to tenants during select evening and weekend hours Coordinate with onsite service staff in regard to tenants that need after-hours monitoring, follow-up, or assistance Support with after-hours programing, tours and participant events Identify tenants displaying severe mental health symptoms and promptly contact the Psychiatric Medical Response Team (PMRT) if their behavior is harmful to themselves or others Gain an understanding of each tenant's unique personal and medical needs to provide the best possible support and establish relationship. Use a harm reduction and trauma-informed care approach to assist tenants Serve as a mediator in conflicts and attempt to de-escalate anxious or aggressive tenants Monitor cameras and respond to participant health and safety concerns in a timely manner. In the event of an emergency such as a health or mental health crisis, fire, or presence of unauthorized persons, contact emergency services (e.g., police, fire departments, PMRT) and notify the appropriate individuals and/or after-hours maintenance Maintain daily reports, documenting any incidents in the HMIS/Champ database system, and reporting to the Property Management and Service team Be familiar with the building lease term agreement and house rules Attend regular monthly team meetings/trainings and PSH department meetings as scheduled Provide support with after-hours programming, tours, and participant events Have schedule and site location flexibility (multiple sites) and be available to attend monthly meetings every second Thursday from 4-6pm Must have the flexibility to work evenings, weekends, and holidays at multiple sites Additional tasks, projects, and responsibilities as assigned by supervisor What You're Skilled At Fluency in both Spanish and English is an advantage Ability to provide crisis intervention services Strong advocacy and case management skills Proficiency in written and verbal communication Ability to work independently and as part of a team Excellent organizational skills and the ability to follow through on tasks Effective problem-solving, communication, and interpersonal skills Demonstrate empathy and maintain a non-judgmental attitude while interacting with individuals who have recently experienced homelessness Display a high level of tolerance and understanding for individuals with mental health and physical health needs Other Obtain and maintains CPR/First Aid Certification Must have the ability to lift a minimum of 50 pounds Ability to past a Pre-Employment Physical Exam Ability to pass post-offer Tuberculosis (TB) clearances Regular and prompt attendance in the office is required at all times Must have the flexibility to work evenings, weekends, and holidays at multiple sites. Maintains and executes confidential information according to HIPAA standards Respond in a timely manner in all aspects of communication with team member, participants, and partners Experience Experience in dealing with substance abuse, mental health, and crisis intervention desired What We Offer Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility, Professional Development Funds, Emergency Funds, and more! Physical Demands, Environmental Conditions, Equipment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department. Equal Employment Opportunity LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. Fair Chance Act LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing's Fair Chance Act webpage. #LI-SC1

Day Center Coordinator (On-Call) Essential Functions Help coordinate daily Day Center operations, including opening and closing procedures, clean up, implementation and oversight of enrichment activities Provide direct services to 200+ participants daily, including managing sign-ups for showers, case management and laundry and providing referrals, hygiene products, clothing and food Ensure a safe and welcoming indoor and outdoor environment : greet guests and visitors, respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed and follow Center guidelines to maintain structure and safety for participants Ensure in-kind donations are received, stored, and organized following organizational policy; distribute resources directly to participants as appropriate Assist with outreach to develop new resources as directed Lead, train and monitor peer leaders, interns and volunteers in the provision of services- assist with identifying and assigning projects and tasks where volunteers and interns can be utilized Assist with Day Center tracking and data entry as needed Assists with meal distribution Other duties as assigned to support the mission of the organization Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Knowledge of issues related to womens poverty, homelessness, mental illness, trauma, substance abuse, health issues, and older adults preferred Excellent customer service and strong interpersonal skills; ability to engage a diverse group of participants, team-members and volunteers Ability to exercise and model good judgment, teamwork and professionalism, especially in crisis situations with the ability to utilize crisis intervention and de-escalation techniques within DWC guidelines Proficient in Microsoft Office Suite (Word, Excel, Outlook) Strong written and oral communication skills required Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines Supervisory Responsibility This position involves supervising women with lived experience through our peer leadership program. Work Environment (indoors & outdoors) The Day Center is staffed seven days per week (Mon-Sun: 7am-3:30pm) to provide supportive services to homeless and low-income women in the community. DWC is seeking a highly personable, compassionate, and team-oriented person to provide direct service provision and kitchen support for our drop-in Day Center program. As a Day Center Staff member you will work to create a safe and welcoming environment that meet the immediate needs of over 200 women each day. This position will be responsible for the organization and implementation of the Day Center services during open business hours which may include but are not limited to: coordination of services and enrichment activities, crisis intervention, identifying program needs for participants, coordinating activities for volunteers, assistance with meal prep and execution, and donation management. The On-Call Day Center Coordinator will work closely with participants, volunteers and staff to provide services that build that women we serve and the community. This position reports directly to the Director of Health and Wellness. Physical Demands Candidate must be able to bend, stand on a step stool, walk stairs and lift at least 25-45lbs Carry and sort donations Ability to operate computer, phones, fax and printer Position Type and Expected Hours of Work This is a On-call position. Ability to work daytime hours is required. The On-Call shifts for this position are Monday-Sunday between the hours of 7:00am-3:30pm. Salary Range: $25.25 Travel Minimal traveling may be required for activities, meetings and/or trainings as directed Work Remotely: No, must be on-site only Qualifications Knowledge/Skills/Position Qualifications Culture Humility. Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices. Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire. Must provide documentation of a negative TB test result within the last twelve months, on first day of hire. You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire. Required Education and Experience Associate's degree or equivalent experience preferred Direct service experience with disadvantaged populations and/or history of employment in customer service required; Experience in a multi-service nonprofit is a plus Oral and written fluency in both Spanish and English strongly preferred Fair Chance Act Statement Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. (Fair Chance Act | CRD (ca.gov) Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization's effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are. Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Job Description TITLE: Care Coordinator DEPARTMENT: Program REPORTS TO: Manager EMPLOYMENT STATUS: Temporary, Full Time REG HOURS WORKED: 40 hrs / Week, Non-exempt Location: Various Locations Across Los Angeles County (site-specific placement will be discussed upon hire) Salary: $24.04 **This is a Temporary Assignment** TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a “fill-in” basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee's assignment is extended. An employee's status only will change if the employee is advised of such a change, in writing, by USHS's HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all times. POSITION OVERVIEW We are seeking compassionate and organized Care Coordinators to join our team in providing comprehensive case management and support services to individuals experiencing or at risk of homelessness. The Care Coordinator plays a key role in helping clients access and navigate resources related to housing, physical and mental health, employment, and other social services. This position supports various interim and permanent supportive housing programs across the agency. KEY RESPONSIBILITIES Essential duties include, but are not limited to: Conduct timely assessments for new clients to identify housing, financial, medical, and psychosocial needs. Collaborate with clients and partner agencies to create and implement individualized service plans. Provide referrals and support to connect clients with appropriate internal and external services. Maintain clear, accurate, and timely case notes and client records in accordance with agency standards. Support site operations by coordinating intake flow, resident needs, and on-site services and events. Utilize motivational interviewing and strength-based approaches to build trust and encourage client progress. Administer and track standardized assessment tools such as the VISPDAT, coordinating appropriate referrals. Support a safe and welcoming environment for all residents, guests, and staff. Identify and address mental health and/or substance use concerns by facilitating referrals to appropriate services. Collaborate with program partners and participate in case conferencing and coordinated entry system (CES) meetings. Assess client readiness for employment and provide referrals to workforce development programs as appropriate. Assist with arranging transportation and other logistics to support client access to community resources. Complete required documentation and reporting in a timely and professional manner. Perform other duties as assigned to support program goals and client needs. QUALIFICATIONS & REQUIREMENTS Familiarity with housing resources, public benefits, and service systems within Los Angeles County. Strong knowledge of case management practices, including trauma-informed care, harm reduction, and housing-first principles. Experience working with individuals experiencing homelessness and/or co-occurring mental health and substance use challenges. Proficiency in Microsoft Office and client data systems (e.g., HMIS). Excellent verbal and written communication skills. Detail-oriented, organized, and able to manage multiple priorities. Effective problem-solving and crisis intervention skills. Ability to work independently as well as collaboratively with a multidisciplinary team. Bilingual (English/Spanish) preferred. Must possess a valid California driver's license and have reliable access to a registered vehicle. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Work may take place indoors and outdoors in varied conditions. May require standing, walking, bending, lifting up to 25 lbs., and extended computer use. Must be able to travel to off-site locations and community meetings. Potential exposure to individuals in crisis and to sensitive or confidential situations. Monday - Frida, 8:00am or 8:30am start time 40hrs/Full Time/Non-exempt