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Unit director skills for your resume and career

Updated January 8, 2025

6 min read

Below we've compiled a list of the most critical unit director skills. We ranked the top skills for unit directors based on the percentage of resumes they appeared on. For example, 22.8% of unit director resumes contained patients as a skill. Continue reading to find out what skills a unit director needs to be successful in the workplace.

15 unit director skills for your resume and career

1. Patients

Here's how unit directors use patients:

Supervised and administered unit that attempted to stabilize patients discharged from psychiatric hospitals before they were released to the community
Provided direction and supervision of nursing functions and activities of medical/surgical, telemetry, and pediatric patients.

2. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how unit directors use patient care:

Prepared quarterly reports regarding nursing documentation of patient care requirements to ensure completion and effectiveness.
Created a primary nursing care delivery system which improved continuity and accountability of patient care.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how unit directors use customer service:

Provide a cost effective customer service support program; establishing business objectives for each functional department and provides supervision and coaching.
Fostered environment based on customer service, driving all operating teams to anticipate and exceed guest expectations.

4. Cleanliness

Here's how unit directors use cleanliness:

Managed operational organizing of stock and equipment, ordered supplies and oversaw building maintenance, cleanliness and security.
Maintain professional restaurant image, including restaurant cleanliness, proper Uniforms and appearance standards.

5. Staff Development

Here's how unit directors use staff development:

Hire staff members and provide/coordinate training and staff development for all personnel within club site.
Identified staff development and training needs and ensures that training is obtained.

6. Customer Satisfaction

Here's how unit directors use customer satisfaction:

Spearheaded performance improvement meetings with staff to monitor progress and resolution of customer issues and to ensure customer satisfaction.
Improved customer satisfaction for Environmental Services throughout hospital resulting in a 97 percent overall rating.

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7. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how unit directors use oversight:

Provide oversight and management for Emergency Mobile Psychiatric Services, Care Coordination and Community Support for Families.
Provided administrative oversight of charitable care medication program and purchasing of hospital days with other providers.

8. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how unit directors use direct supervision:

Provide direct supervision to students implementing Evidence- Based Practices in urban community mental health provider agencies.
Direct and indirect supervision of 182 professional and paraprofessional staff.

9. Facilitates Achievement

Here's how unit directors use facilitates achievement:

Create a club environment that facilitates achievement of Youth Development Outcomes.
Establish activities and services that prepare youth for success and created a club environment that facilitates achievement of Youth Development Outcomes.

10. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how unit directors use payroll:

Coordinated all Orthopedic Unit activities including hiring, staff scheduling, payroll and administrative interface.
Prepared and managed payroll and purchasing, which included balancing of accounts within budgetary limits; established daily interaction with clients.

11. ICU

ICU means intensive care units. It also has a name known as the critical care unit or intensive therapy unit. The ICU handles patients experiencing acute diseases or severe injuries that need specialized treatment procedures by specific professionals.

Here's how unit directors use icu:

Worked in cooperating with leadership of TEC and ICU in patient placement, quality, and care path development.
Provided clinical and managerial leadership to a Medical ICU, Surgical ICU, Cardiovascular ICU, and the Step-down unit.

12. Facilities Management

Facilities Management is a department that ensures all offices and workspace meet health, sanitation, and safety standards. This may include monitoring a building's infrastructure and exterior landscaping in addition to managing the lease of the property, scheduling repairs and regularly cleaning, and organizing any security forces required for the location.

Here's how unit directors use facilities management:

Managed daily operations with primary concern for programs and service delivery, supervision and training of staff and facilities management.
Demonstrated ability in personnel supervision and leadership, facilities management, and the recruitment and retention of key personnel.

13. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how unit directors use performance evaluations:

Ensured completion of annual performance evaluations and disciplinary actions.
Conducted performance evaluations for counselors.

14. Alzheimer

Here's how unit directors use alzheimer:

Maintain contact with responsible parties and facilitator for monthly support group meetings in accordance with the Alzheimer's Association.
Achieved Alzheimer's Support Group Facilitator Certification through Alzheimer's Association, South-central PA chapter (1994).

15. Financial Resources

Fіnаnсіаl rеѕоurсеѕ аrе ѕоurсеѕ оf fundѕ thаt a buѕіnеѕѕ can drаw uроn tо bе successful, to finance its investments, саріtаl, and day-to-day operations. It соvеrѕ аll fіnаnсіаl fundѕ оf the organization fоr the іmрlеmеntаtіоn оf сurrеnt costs and extended rерrоduсtіоn еxреnѕеѕ, fоr the fulfіllmеnt оf financial оblіgаtіоnѕ аnd economic incentives fоr еmрlоуееѕ.

Here's how unit directors use financial resources:

Handled financial resources, controlled expenditures and developed annual budgets.
Managed Unit financial resources and control expenditures against budget.

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List of unit director skills to add to your resume

The most important skills for a unit director resume and required skills for a unit director to have include:

Patients
Patient Care
Customer Service
Cleanliness
Staff Development
Customer Satisfaction
Oversight
Direct Supervision
Facilitates Achievement
Payroll
ICU
Facilities Management
Performance Evaluations
Alzheimer
Financial Resources

Youth Development
Educational Programs
JCAHO
Direct Reports
Community Relations
Program Development
Discharge Planning
Service Delivery
Unit Programs
Staff Training
CMS
Disciplinary Actions
Inventory Control
Dementia Care
Medicaid

MDS
Customer Relations
FTE
Community Organizations
Customer Complaints
Teen
Operational Systems
HR
Program Implementation
Community Events
Medicare
Club Environment
Bank Deposits
Food Cost
Truck Orders

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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