Unit support representative job description

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.
FTE
0

Scheduled Bi-Weekly Hours
0

Work Shift
All Shifts: 8 hours

Job Description
The primary purpose of this position is to maintain a high standard of cleanliness and an aesthetically attractive environment for all El Camino Hospital patients, visitors, physicians, auxilians and staff. This position is responsible for providing unit based services to support patient care on the nursing units.

Qualifications
High School diploma or equivalent.

License/Certification/Registration Requirements
Heartsaver CPR Certification - American Heart Association

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

Medium Work - Requires standing the majority of the shift with the ability to lift up to 35 lbs. frequently. Work involves sitting, kneeling, climbing and squatting. - (Physical Requirements-United States of America)

An Equal Opportunity Employer:El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.

Assumes responsibility for all clerical functions on a nursing unit, including the transcription of all physician orders.
EDUCATION:

* High school graduate; some college preferred.

REQUIREMENTS:

* Successful completion of all orientation programs.

Additional Information:

Mission: Provide compassionate care, healthcare excellence, and superior service to our patients and their families.

Vision: Nationally recognized at the forefront of improving health and healthcare delivery.

Values: Ensure the safety of our patients, community and each other by consistently demonstrating our values of exceptional communication, outstanding teamwork, professional integrity, accountability, innovation and resilience as we strive towards becoming a high reliability organization.

Since 1865, Cooperman Barnabas Medical Center, formerly known as Saint Barnabas Medical Center, New Jersey s oldest nonsectarian hospital, has worked to exceed our community s highest expectations for compassionate, comprehensive health care. The 597-bed institution is one of the largest health care providers in the state, treating more than 32,000 inpatients and 82,000 Emergency Department patients each year. Cooperman Barnabas Medical Center and the Barnabas Health Ambulatory Care Center provide treatment and services for more than 370,000 outpatient visits annually. Cooperman Barnabas Medical Center has long been recognized as a leader in providing world-class care delivering 6,500 babies annually which is one of the largest programs in the state, leading the nation in Kidney Transplant, and providing more than 100 medical and surgical specialty and subspecialty services. RWJBarnabas Health and Cooperman Barnabas Medical Center in partnership with Rutgers Cancer Institute of New Jersey - the state's only NCI-designated Comprehensive Cancer Center - brings a world class team of researchers and specialists to fight alongside you, providing close-to-home access to the latest treatment and clinical trials.

CBMC is an equal opportunity employer.

Benefits:

* Competitive Salary
* Medical, Dental and Vision Insurance
* Paid Time Off for Work Life Balance
* 401K Contribution & Match
* Full Time, Part Time and Per Diem Opportunities
* Tuition Reimbursement Program
* Employee Perks/Discounts: Travel, Electronics, Restaurants, Entertainment, Apparel, Fitness Membership, and more.

RWJBarnabas Health is an Equal Opportunity Employer

Job Description**To be considered please fill out the Application in the next step**


Department:

Patient Registration

Schedule/Status:

Varies; Full Time


Standard Hours/Week:

40


General Description:

This position reports to the Patient Access Manager/Supervisor. The Patient Access Central Unit Representative is responsible for promoting and demonstrating Parrish Healthcare’s Culture of Choice®; timely and accurate processes associated with pre-registration, insurance verification, pre-certification, and insurance notification.

Key Responsibilities:

• Always follow AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) guidelines in all interactions with the patient.
• Always maintain professional image and demonstrate excellent customer service.
• Always use two patient identifiers (patient full name and date of birth) for accurate patient identification.
• Perform pre-registration and insurance verification within 3-5 days prior to date of service for both inpatient and outpatient services. For notification received with less than 3 days’ advanced notice perform within 24 hours of notification.
• Meet/exceed performance expectations; completes work within the required time frame. (10 registrations per hour).
• Follow scripted benefits verification and pre-certification format in Health Information System (i.e. Meditech) custom benefits screen and record benefits and pre-certification information in the approved standard format.
• Assign Insurance Plans (IPlan’s) accurately.
• Perform electronic insurance eligibility confirmation and document results.
• Complete Medicare Secondary Payor Questionnaire as applicable for retention in imaging system.
• Calculate patient cost share and be prepared to collect via phone or make payment arrangement and document account with collection efforts accordingly.
• Contact patient via phone (with as much advance notice as possible, preferably 72 hours prior to date of service) to confirm or obtain missing demographic information, quote/collect patient cost share, and instruct patient on where to present at time of appointment.
• Receive and record payments from patient for services scheduled.
• Utilize appropriate communication system to facilitate communication with Patient Access team and other hospital departments as necessary.
• Ensure appropriate documentation is entered in standard format on the patient record. This should be performed in the applicable Health Information System (i.e. Meditech) and if necessary any other subsidiary systems if they are not automatically updated.
• Contact physician to resolve issues regarding prior authorization or referrals.
• Research Patient Visit History to ensure compliance with payor specific payment window rules.
• Perform insurance verification and pre-certification follow up for prior day’s walk-in admissions/registrations and account status changes by assigned facility as per guidelines.
• Communicates with hospital-based Case Manager as necessary to ensure prompt resolution of pre- existing, non-covered, and re-certification issues.
• Complete ABN’s (Advanced Beneficiary Notice) on all Medicare patients.
• Always serves to fulfill the mission; practices and adheres to the Code of Conduct/Standards of Behavior/Values.
• Demonstrates knowledge and understanding of organizational policies, procedures and systems.
• Participates in process improvement initiatives.
• Performs other duties as assigned.
• Knows fire, disaster and safety procedures and regulations as pertains to the work area.

Formal Education:

• High School Diploma or GED required.

Work Experience:

• 1 year to < 2 years related experience required.

Required Licenses, Certifications, Registrations:

• N/A