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Utilities service investigator skills for your resume and career

Updated January 8, 2025

3 min read

Utilities service investigator example skills

Below we've compiled a list of the most critical utilities service investigator skills. We ranked the top skills for utilities service investigators based on the percentage of resumes they appeared on. For example, 36.6% of utilities service investigator resumes contained quality customer service as a skill. Continue reading to find out what skills a utilities service investigator needs to be successful in the workplace.

15 utilities service investigator skills for your resume and career

1. Quality Customer Service

Here's how utilities service investigators use quality customer service:

Established retained and deepened relationships with branch customers and potential customers to achieve team sales goals and provided quality customer service.
Deliver quality customer service by researching and responding to all internal and external client inquiries quickly, efficiently and professionally.

2. Background Checks

Here's how utilities service investigators use background checks:

Assisted implementing contractor background checks.
Do background checks on clients to verify payment, along with deposit options.

3. Criminal History

Criminal history is a list of misconducts for which the accused has already been convicted before. The criminal record and its existence may vary between jurisdictions within the same country and different nations.

Here's how utilities service investigators use criminal history:

Conduct home-studies, background/criminal history checks and administering random drug screens.
Utilize various databases to locate absent parents, verify assets, criminal history, and status of state assistance.

4. Background Investigations

Here's how utilities service investigators use background investigations:

Conducted background investigations on those requiring security clearances, including criminal/civil history and extensive interviewing and reporting within strict time limits.
Completed background investigations of individuals requiring access to sensitive or classified U.S. Government information.

5. Water Meters

A water meter is a device that uses the standard unit of measurement for volume to measure the quantity of water that passes through a point or other outlet.

Here's how utilities service investigators use water meters:

Read water meters in various cycles when needed.
Located water meters and set meter boxes.

6. Computer Programs

A computer program is a set of instructions that can be executed by a computer to perform an operation or task. Computer programs are devised by computer programmers in a programming language. Everything a computer does is through a computer program.

Here's how utilities service investigators use computer programs:

Utilized several web sites and computer programs to research discrepancies once detected.

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7. Law Enforcement Agencies

Here's how utilities service investigators use law enforcement agencies:

Performed record searches at law enforcement agencies, courts, educational and financial institutions, medical and mental health facilities.
Analyze the information provided, worked with local, state and federal law enforcement agencies.

8. Child Abuse

When a child who is under 18 is mistreated by an adult, it is considered child abuse. There are many forms of intentional harm and mistreatment for example physical abuse, sexual abuse, emotional abuse, medical abuse, and neglect in providing adequate basic life necessities.

Here's how utilities service investigators use child abuse:

Investigate allegations of child abuse and neglect through child interviews, collateral interviews, home visits, and additional investigative processes.
Investigated child abuse, neglect, and exploitation cases in Child Protective Services.

9. OFAC

Here's how utilities service investigators use ofac:

Managed the Office of Foreign Assets Control (OFAC) reviews and investigations for our team within the Treasury Services department.
Conducted OFAC alert investigation using global standard policies, procedures and tools aimed at meeting internal and external regulatory requirements.

10. Customer Accounts

Here's how utilities service investigators use customer accounts:

Balanced General Ledgers, quality check customer accounts for adjustment accuracy.
Credit or debit customer accounts after investigating issues.

11. Conduct Interviews

Conduct interview is the ability of an individual - the interviewer, to communicate formally or face to face with someone from whom the interviewer is gathering information. The interviewer controls the order of the questions and can ensure that all questions are answered. The purpose of conducting interview is to be able to assess the suitability of the candidate being interviewed for a specific position.

Here's how utilities service investigators use conduct interviews:

Utilize extensive interviewing skills and techniques to conduct interviews and investigations.
Conduct interviews with complainants, respondents, and witness to obtain information relative to alleged violations by an individual or organization.

12. Subpoenas

Subpoenas are formal and legal documents issued mostly by a court or some other government agency that demands the presence of the person the document is addressed to, to show up at court. Subpoenas are issued to individuals whom the court wants to appear either as a witness in a particular case in order to testify or to provide any evidence such as an object or a document.

Here's how utilities service investigators use subpoenas:

Drafted subpoenas, reviewed documents, interviewed witnesses for special investigation into allegations of corruption in 1996 election for Teamster president.
Prepare affidavits of information and apply for investigative or grand jury subpoenas and other legal orders necessary for a thorough investigation.

13. Child Support Orders

Here's how utilities service investigators use child support orders:

Prepared documents relating to legal and administrative actions to establish or enforce child support orders.
Apply federal and state regulations to initiate, locate, establish and enforce child support orders.

14. Court Hearings

Here's how utilities service investigators use court hearings:

Investigated allegations of paternity by gathering facts, interviewed clients and prepared case reports for court hearings.
Summarize and record court hearings.

15. Protective Services

Protective services are services offered to vulnerable individuals or legal representatives to protect them against potential abuse, violence, or negligence. Protective services are offered to ensure that an individual's safety stays intact and they don't fall victim to crime or exploitation. Such services include, social casework, stated appointed witness protection, home care, legal assistance, day-care etc.

Here's how utilities service investigators use protective services:

Act as the primary conservator for children in the care of child protective services.
Provided protective services for Chief of mission and other high-ranking U.S. Government officials.

5 Utilities Service Investigator resume examples

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What skills help Utilities Service Investigators find jobs?

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List of utilities service investigator skills to add to your resume

The most important skills for a utilities service investigator resume and required skills for a utilities service investigator to have include:

Quality Customer Service
Background Checks
Criminal History
Background Investigations
Water Meters
Computer Programs
Law Enforcement Agencies
Child Abuse
OFAC

Customer Accounts
Conduct Interviews
Subpoenas
Child Support Orders
Court Hearings
Protective Services
Court Orders
Outbound Calls
Utility Services

Customer Inquiries
Community Resources
Credit Card
PowerPoint
Child Protective
Domestic Violence
Government Agencies
Court Reports

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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