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Voice intercept technician skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical voice intercept technician skills. We ranked the top skills for voice intercept technicians based on the percentage of resumes they appeared on. For example, 25.2% of voice intercept technician resumes contained voip as a skill. Continue reading to find out what skills a voice intercept technician needs to be successful in the workplace.

14 voice intercept technician skills for your resume and career

1. VoIP

Here's how voice intercept technicians use voip:

Installed, operated and maintained REDCOM IGX (PBX) interfaced with Cisco Unified Communications Manager for VOIP telephony operation.
Install, troubleshoot and/or identify client systems issues on various voice platforms including VOIP and SIP messaging platforms.

2. SIP

Here's how voice intercept technicians use sip:

Manage ISDN PRI trunk groups, signaling groups, SIP trunks, and toll free number routing.
Designed and implemented SIP connections for Audio and Video between Cisco Unified Communications Manager, Polycom DMA/RMX, and Microsoft Lync.

3. Switches

Here's how voice intercept technicians use switches:

Check signaling protocol type, physical alarms on switches, interface on MGX 8850, channel alarms, and remove danglers.
Maintained 70+ Meridian I Option 11C switches, Meridian Mail and Lucent Switches.

4. Unity

Unity is a universal power word that has the same meaning of strength for everyone, regardless of race, nationality, or gender. It connotes equality, togetherness or oneness, and synchronized thinking and opinions to ultimately achieve a specific goal or mission.

Here's how voice intercept technicians use unity:

Maintain 3 Cisco Unity Connection and 8 CUE Servers.

5. Unified Communications

Here's how voice intercept technicians use unified communications:

Upgraded Cisco Unified Communications 7.1.5 to 8.6.2 from MCS to UCS Server.
Migrated Corporate office from Avaya PBX solution to Cisco Unified Communications Manager solutions.

6. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how voice intercept technicians use pbx:

Performed PBX dial code table updates and firmware upgrades when needed.
Led installation of Avaya PBX Video and Data equipment and the maintenance of all PBX system upgrades and maintenance patches.

7. Phone System

Here's how voice intercept technicians use phone system:

Performed telephone system moves, adds, and configuration changes for all local agents within agreed upon service level agreements.
Performed maintenance on phone systems for D.C. government agencies.

8. T1

Here's how voice intercept technicians use t1:

Project lead while doubling remote circuit capacity by adding two T1 ISDN trunks.

9. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how voice intercept technicians use trouble tickets:

Generated trouble tickets and escalated tickets when necessary to ensure a quick resolution.
Completed trouble tickets to support customers regarding moves, adds, changes, ACD, IVR, and V-mail.

10. Mac OS

Here's how voice intercept technicians use mac os:

Provided email software support on both Windows (95 and later) and Mac OS.

11. ACD

ACD is a term that refers to an Associate Creative Director. ACD duties include preparing and producing content for advertising and marketing companies, assisting creative directors in campaigns, and supervising staff on design projects. The qualifications to be an Associate Creative Director (ACD) is a degree in marketing or advertising. A portfolio of your past work in the advertising industry will give you an advantage. You need to have strong leadership and interpersonal skills for employers to consider you.

Here's how voice intercept technicians use acd:

Managed SX2000 ACD system for the Help Desk and Prairie Fyre system for reporting.

12. Nortel

Here's how voice intercept technicians use nortel:

Perform adds and changes to Nortel Symposium Contact Center call center platforms.
Perform all adds and changes to Nortel CallPilot voicemail and voicemail menus.

13. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how voice intercept technicians use windows:

Maintain Macintosh computers and troubleshoot Windows operating systems as well as Macintosh operating systems.
Image computers through Windows Deployment services and System configuration console manager.

14. ISDN

Here's how voice intercept technicians use isdn:

Worked in a group environment trouble-shooting issues related to ISDN and analog phones using ProComm and 2nd Nature software programs.

What skills help Voice Intercept Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of voice intercept technician skills to add to your resume

The most important skills for a voice intercept technician resume and required skills for a voice intercept technician to have include:

VoIP
SIP
Switches
Unity
Unified Communications

PBX
Phone System
T1
Trouble Tickets
Mac OS

ACD
Nortel
Windows
ISDN

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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