What does a window clerk do?
A window clerk is responsible for performing various tasks in a post office, like receiving letters and parcels, selling revenue postage stamps, and examining mail for correct postage related tasks. A window clerk is also expected to help customers with shipments. They may also distribute post office packages and mail. This job requires a diploma.
Window clerk responsibilities
Here are examples of responsibilities from real window clerk resumes:
- Manage $24K official mail account, expertly track expenditures ultimately saving the DoD $1K with little to no supervision.
- Maintain USPS procedures while accepting and shipping mail services.
- Enter express mail into USPS database, gather records, perform stamp/cash audits, and identify senate vouchers.
- Work as a PSE mail clerk in the automation department loading and sweeping mail from and to digital bar coding machines.
- Perform word-processing, create and maintain spreadsheets, and prepare PowerPoint presentations.
- Maintain cleanliness of the company warehouse, operate warehouse machinery and organize the warehouse to ensure proper product placement.
- Engage in the sortation of mail for delivery and box holders.
- Assist with various duties including spreadsheet development, payroll information and data population.
Window clerk skills and personality traits
We calculated that 44% of Window Clerks are proficient in Customer Service, Postal Service, and Postage Rates. They’re also known for soft skills such as Physical strength, Customer-service skills, and Organizational skills.
We break down the percentage of Window Clerks that have these skills listed on their resume here:
- Customer Service, 44%
Scheduled coordinated and lead day-to-day activities of Customer Service Associates and performed shift management duties as required.
- Postal Service, 10%
Performed a variety of postal services containing sales of postage stamps, money orders, registering and insuring mail.
- Postage Rates, 4%
Answer questions pertaining to mail regulations, procedures, postage rates, and mail deliveries.
- Computer System, 4%
Checked in drivers trip sheets and input information into the computer systems for payroll processing.
- Delivery Problems, 3%
Respond to complaints regarding mail theft, delivery problems, and lost or damage mail.
- Federal Regulations, 3%
Complied with all Federal Regulations.
"customer service," "postal service," and "postage rates" are among the most common skills that window clerks use at work. You can find even more window clerk responsibilities below, including:
Physical strength. To carry out their duties, the most important skill for a window clerk to have is physical strength. Their role and responsibilities require that "postal service workers must be able to lift heavy mail bags and parcels without injuring themselves." Window clerks often use physical strength in their day-to-day job, as shown by this real resume: "conduct cycle counts every day to make sure the physical inventory matches what is recorded in the computer. "
Customer-service skills. Many window clerk duties rely on customer-service skills. "postal service workers, particularly clerks, regularly interact with customers," so a window clerk will need this skill often in their role. This resume example is just one of many ways window clerk responsibilities rely on customer-service skills: "performed redirection of mail due to customer wrong input of zip code. "
The three companies that hire the most window clerks are:
- State Library of IA1 window clerks jobs
- Iowa Department of Transportation1 window clerks jobs
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Compare different window clerks
Window clerk vs. Bulk mail technician
Postal service clerks must have skills in maintaining records, monitoring mail flow through a sorting machine, sorting mail by hand. They must also have knowledge of postal regulations and understanding of shipping procedures for competitors like UPS, FedEx and other carriers. Those who choose this career path will need at least a high school diploma or GED. They will be required to directly serve customers by selling postal services and mailing supplies, money, and postal stationery.
There are some key differences in the responsibilities of each position. For example, window clerk responsibilities require skills like "postal service," "postage rates," "computer system," and "delivery problems." Meanwhile a typical bulk mail technician has skills in areas such as "r," "business mail," "bulk mailings," and "gmp." This difference in skills reveals the differences in what each career does.
On average, bulk mail technicians reach similar levels of education than window clerks. Bulk mail technicians are 0.4% more likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.Window clerk vs. Parcel assistant
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that window clerk responsibilities requires skills like "postal service," "postage rates," "computer system," and "delivery problems." But a parcel assistant might use other skills in their typical duties, such as, "pallets," "fedex," "pallet jack," and "load trucks."
Parcel assistants earn a lower average salary than window clerks. But parcel assistants earn the highest pay in the transportation industry, with an average salary of $29,114. Additionally, window clerks earn the highest salaries in the government with average pay of $67,236 annually.In general, parcel assistants achieve similar levels of education than window clerks. They're 1.4% less likely to obtain a Master's Degree while being 0.3% less likely to earn a Doctoral Degree.Window clerk vs. Postal worker
The required skills of the two careers differ considerably. For example, window clerks are more likely to have skills like "computer system," "delivery problems," "direct sales," and "bank deposits." But a postal worker is more likely to have skills like "delivery sequence," "mail handling," "service management," and "mail containers."
When it comes to education, postal workers tend to earn similar degree levels compared to window clerks. In fact, they're 1.0% more likely to earn a Master's Degree, and 1.1% more likely to graduate with a Doctoral Degree.Window clerk vs. Postal service clerk
Types of window clerk
Updated January 8, 2025
