Wireless care representative job description
Updated March 14, 2024
8 min read
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Example wireless care representative requirements on a job description
Wireless care representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in wireless care representative job postings.
Sample wireless care representative requirements
- Strong technical knowledge of wireless technology
- Ability to troubleshoot wireless devices and networks
- Excellent communication skills, both written and verbal
- Experience working in a call center or customer service environment
- High school diploma or equivalent
Sample required wireless care representative soft skills
- Ability to work well under pressure and handle difficult customer situations
- Strong problem-solving skills and ability to think creatively
- Empathetic and patient demeanor
- Strong organizational and time management skills
- Ability to work well in a team environment and collaborate with others
Wireless care representative job description example 1
UNC Health Care wireless care representative job description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
The Care Access Representative serves as the first point of
contact for the patient community, staff, and physicians. This role assists in
the patient registration process by scheduling outpatient appointments,
entering patient information, and transferring calls to appropriate personnel
and coordinating communication between business units.
Responsibilities:
1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards.
2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic.
3. Answers telephones, directs calls, takes and delivers telephone encounters in Epic.
4. Schedules all new and follow-up patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.
5. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers
6. Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.
7. Complete other administrative work as needed
Other Information
Other information:
Education Requirements:
● High School Diploma or GED
Licensure/Certification Requirements:
Professional Experience Requirements:
● One (1) years of customer service and/or clerical experience
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Patient Access Center - CASI
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
The Care Access Representative serves as the first point of
contact for the patient community, staff, and physicians. This role assists in
the patient registration process by scheduling outpatient appointments,
entering patient information, and transferring calls to appropriate personnel
and coordinating communication between business units.
Responsibilities:
1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards.
2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic.
3. Answers telephones, directs calls, takes and delivers telephone encounters in Epic.
4. Schedules all new and follow-up patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.
5. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers
6. Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.
7. Complete other administrative work as needed
Other Information
Other information:
Education Requirements:
● High School Diploma or GED
Licensure/Certification Requirements:
Professional Experience Requirements:
● One (1) years of customer service and/or clerical experience
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Patient Access Center - CASI
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
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Wireless care representative job description example 2
BayCare Health System wireless care representative job description
Title: Urgent Care Rep - Tyrone
Location: FL-St. Petersburg-Urgent Care
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network currently consists of 15 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and 5,240 physicians. Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high-touch in ways that are advancing superior health care throughout the communities we serve.
**Job Duties & Responsibilities of The Urgent Care Representative**
+ Responsible for supporting the urgent care operation by obtaining accurate patient and client information
+ Completing accurate and timely registrations
+ Collecting and posting charges and payments
+ Working in multiple systems simultaneously
+ Answering patient and client questions
+ Distributing information to patients and clients including medical record
+ Performing other duties as assigned.
**Required specific skills also includes:**
+ Position may require travel to other sites depending on patient volume and clinic needs;
+ Ability to work extended hours including evenings and weekends.
+ The Work Schedule for this position is a twelve (12) hour shift 8:00 AM to 8:00 PM (or until last patient leaves) Monday through Friday, and 9:00 AM to 6:00 PM (or until the last patient leaves) on Saturday and Sunday with a Two Days On, then Two Days off Rotation. This will include every other weekend.
**BayCare offers a competitive total reward package including:**
+ Benefits (Health, Dental, Vision)
+ Paid time off
+ Tuition reimbursement
+ 401k match and additional yearly contribution
+ Yearly performance appraisals and team award bonus
+ Community discounts and more
+ AND the chance to be part of an amazing team and a great place to work
Qualifications:
**Education**
+ High School or Equivalent
**Experience**
+ Required 6 months of Urgent Care or 6 months of Customer Service or 6 months Medical Office
**Specific Skills:**
+ Critical thinking skills
+ Computer skills appropriate to position
+ Medical Terminology use and understanding
+ Work with a team
+ Written and verbal communication skills
+ Time management skills
+ Customer service skills
+ Work independently
+ Problem solving
+ Medical terminology use and understanding
Schedule: Varies
Shift: Variable
Shift Hours: 8:00 AM - 8:00 PM (may vary)
Weekend Work: Every Other
On Call: No
Employment Status: ACTIVE FULL TIME
Equal Opportunity Employer Veterans/Disabled
Location: FL-St. Petersburg-Urgent Care
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network currently consists of 15 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and 5,240 physicians. Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high-touch in ways that are advancing superior health care throughout the communities we serve.
**Job Duties & Responsibilities of The Urgent Care Representative**
+ Responsible for supporting the urgent care operation by obtaining accurate patient and client information
+ Completing accurate and timely registrations
+ Collecting and posting charges and payments
+ Working in multiple systems simultaneously
+ Answering patient and client questions
+ Distributing information to patients and clients including medical record
+ Performing other duties as assigned.
**Required specific skills also includes:**
+ Position may require travel to other sites depending on patient volume and clinic needs;
+ Ability to work extended hours including evenings and weekends.
+ The Work Schedule for this position is a twelve (12) hour shift 8:00 AM to 8:00 PM (or until last patient leaves) Monday through Friday, and 9:00 AM to 6:00 PM (or until the last patient leaves) on Saturday and Sunday with a Two Days On, then Two Days off Rotation. This will include every other weekend.
**BayCare offers a competitive total reward package including:**
+ Benefits (Health, Dental, Vision)
+ Paid time off
+ Tuition reimbursement
+ 401k match and additional yearly contribution
+ Yearly performance appraisals and team award bonus
+ Community discounts and more
+ AND the chance to be part of an amazing team and a great place to work
Qualifications:
**Education**
+ High School or Equivalent
**Experience**
+ Required 6 months of Urgent Care or 6 months of Customer Service or 6 months Medical Office
**Specific Skills:**
+ Critical thinking skills
+ Computer skills appropriate to position
+ Medical Terminology use and understanding
+ Work with a team
+ Written and verbal communication skills
+ Time management skills
+ Customer service skills
+ Work independently
+ Problem solving
+ Medical terminology use and understanding
Schedule: Varies
Shift: Variable
Shift Hours: 8:00 AM - 8:00 PM (may vary)
Weekend Work: Every Other
On Call: No
Employment Status: ACTIVE FULL TIME
Equal Opportunity Employer Veterans/Disabled
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Wireless care representative job description example 3
Sedgwick LLP wireless care representative job description
**The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work
Most Loved Workplace
Forbes Best-in-State Employer
Workforce Absence Care Team Representative
**PRIMARY PURPOSE** **:** To actively research, resolve, and administer escalated inquires for all lines of business including but not limited to FMLA, Accommodations, and disability claims; and to execute technical and jurisdictional requirements for accurate claims processing, benefit review and interpretation of regulations, financial payment processing, and error correction of complex or high exposure claims.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Analyzes and authorizes claims and determines benefits due pursuant to a plan.
+ Enters and adjusts payments and evaluates file interface to support payment research and resolution.
+ Communicates clearly with claimant and client on all aspects of the claims process including: claim approval, decision authority level to move the call forward, and issue resolution.
+ Facilitates claim resolution with claimant, human resources managers, treating physician's office, client, or other callers.
+ Ensures claims files are coded correctly and that adequate documentation is in the claim.
+ Reviews and analyzes complex medical information (i.e. diagnostic tests, office notes, operative reports, etc.) to determine if the claimant is disabled as defined by the disability plan and take all necessary action to manage claims process to completion.
+ Informs claimants and client of documentation required to process claims, required timeframes, payment information and claims status.
+ Determines benefits due, makes timely claims payments/approvals and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
**QUALIFICATIONS**
**Education & Licensing**
Bachelor's degree from an accredited college or university preferred.
**Experience**
Three (3) years of related experience or equivalent combination of experience and education required to include two (2) years of disability claims experience. Experience with TAMS, Juris, SMART, SIR, via One express, GAIN, or other HR system preferred.
**Skills & Knowledge**
+ Knowledge of ERISA regulations, FMLA, ADAAA, disability procedures and basic clinical terminology.
+ Excellent oral and written communication skills
+ PC literate, including Microsoft Office products
+ Analytical and interpretive skills
+ Excellent interpersonal skills
+ Strong organizational skills
+ Ability to work in a team environment
+ Ability to meet or exceed Performance Competencies
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental** **:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical** **:** Computer keyboarding, travel as required
**Auditory/Visual** **:** Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work
Most Loved Workplace
Forbes Best-in-State Employer
Workforce Absence Care Team Representative
**PRIMARY PURPOSE** **:** To actively research, resolve, and administer escalated inquires for all lines of business including but not limited to FMLA, Accommodations, and disability claims; and to execute technical and jurisdictional requirements for accurate claims processing, benefit review and interpretation of regulations, financial payment processing, and error correction of complex or high exposure claims.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Analyzes and authorizes claims and determines benefits due pursuant to a plan.
+ Enters and adjusts payments and evaluates file interface to support payment research and resolution.
+ Communicates clearly with claimant and client on all aspects of the claims process including: claim approval, decision authority level to move the call forward, and issue resolution.
+ Facilitates claim resolution with claimant, human resources managers, treating physician's office, client, or other callers.
+ Ensures claims files are coded correctly and that adequate documentation is in the claim.
+ Reviews and analyzes complex medical information (i.e. diagnostic tests, office notes, operative reports, etc.) to determine if the claimant is disabled as defined by the disability plan and take all necessary action to manage claims process to completion.
+ Informs claimants and client of documentation required to process claims, required timeframes, payment information and claims status.
+ Determines benefits due, makes timely claims payments/approvals and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
**QUALIFICATIONS**
**Education & Licensing**
Bachelor's degree from an accredited college or university preferred.
**Experience**
Three (3) years of related experience or equivalent combination of experience and education required to include two (2) years of disability claims experience. Experience with TAMS, Juris, SMART, SIR, via One express, GAIN, or other HR system preferred.
**Skills & Knowledge**
+ Knowledge of ERISA regulations, FMLA, ADAAA, disability procedures and basic clinical terminology.
+ Excellent oral and written communication skills
+ PC literate, including Microsoft Office products
+ Analytical and interpretive skills
+ Excellent interpersonal skills
+ Strong organizational skills
+ Ability to work in a team environment
+ Ability to meet or exceed Performance Competencies
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental** **:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical** **:** Computer keyboarding, travel as required
**Auditory/Visual** **:** Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
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Updated March 14, 2024
Updated March 14, 2024