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Wireless care representative skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical wireless care representative skills. We ranked the top skills for wireless care representatives based on the percentage of resumes they appeared on. For example, 12.2% of wireless care representative resumes contained direct calls as a skill. Continue reading to find out what skills a wireless care representative needs to be successful in the workplace.

15 wireless care representative skills for your resume and career

1. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how wireless care representatives use direct calls:

Direct call center operations as a liaison between clients, supervisors, and call center employees.
Answer phone calls, and direct calls to appropriate person.

2. HIPAA

Here's how wireless care representatives use hipaa:

Ensured adherence to all policies set by the company and HIPAA.
Handled medical record requests while adhering to HIPAA guidelines.

3. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how wireless care representatives use windows:

Assist in programming phones, troubleshooting accounts, and upgrade accounts/phone devices using WINDOWS based software.
Have basic knowledge of Blackberry, Android, and Windows OS.

4. Quality Customer Service

Here's how wireless care representatives use quality customer service:

Provided quality customer service by taking inbound call center environment related to setting up medication orders and processing prescription claims.
Achieved optimal customer satisfaction for efficiency and quality customer service.

5. Hard Copies

Here's how wireless care representatives use hard copies:

Separated and filed prescription hard copies*Assisted Pharmacist and Techs with other duties as needed.
Assist in the filing and maintaining prescription hard copies.

6. Cash Handling

Here's how wireless care representatives use cash handling:

Performed cash register, cash handling and credit card transactions.
Cash handlingClerk trainingFunction in a fast-paced, retail, office environment.

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7. Excellent Interpersonal

Here's how wireless care representatives use excellent interpersonal:

Communicated with irate customers using excellent interpersonal-communication skills.
Provided individualized customer service to all retail patrons; used excellent interpersonal and communication skills to provide assistance and customer service.

8. Inbound Calls

Here's how wireless care representatives use inbound calls:

Handled inbound calls in a quick timely manner from customers who had questions or concerns related to their cellular service.
Received inbound calls from customers who have questions or concerns related to billing, trouble shooting, and orders.

9. Customer Calls

Here's how wireless care representatives use customer calls:

Conduct general pharmacy functions, such as answer customer calls, organize and stock returned medications and pull all medications needed.
Answer Verizon Wireless's customer calls and assist with any and all issues, questions, concerns, and inquiries.

10. Epic

Epic is a private healthcare company which developed and continues to provide a software intended for healthcare professionals and the organization and management of medical records. It is by far one of the largest in its field, with over 50% of patients having a medical record present in their system. Patients, as well as clinics and various medical professionals and facilities are all able to use this system to keep medical history and information safe and easy to reach, alter, and share with the necessary people.

Here's how wireless care representatives use epic:

Collected patient demographics including insurance information and recorded data into EPIC system.
Create patient charts utilizing EPIC, verified insurance coverage, collect proper co-payments, and obtain authorization from insurances when required.

11. Customer Accounts

Here's how wireless care representatives use customer accounts:

Remained detailed oriented when managing customer accounts, entering customer information, filing claims and assisting with over payments.
Serviced customer accounts and handled payments through specific computer programs.

12. HEB

Here's how wireless care representatives use heb:

Have an understanding and knowledge of HEB Pharmacy Standard Operating Procedures (SOPS) and where to access them.
Worked with regional manager to develop a work schedule for HEB wireless employees.

13. H E

Here's how wireless care representatives use h e:

Support staff in referral and authorizations as directed in accordance with established policies and procedures.
Assist customers with email set up, downloading of features and questions on how to use their phones.

14. Pharmacists

Here's how wireless care representatives use pharmacists:

Worked alongside licensed pharmacists to provide excellent customer service in a high-volume retail setting.
Worked closely alongside technicians and pharmacists to resolve and process all third party and insurance claims.

15. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how wireless care representatives use billing issues:

Assisted with billing issues, ordering devices, performed logical troubleshooting and guided customers through self-help installation and repair opportunities.
Maintain current accounts assisting with billing issues, device troubleshooting, account inaccuracies, purchases and other questions or concerns.

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List of wireless care representative skills to add to your resume

The most important skills for a wireless care representative resume and required skills for a wireless care representative to have include:

Direct Calls
HIPAA
Windows
Quality Customer Service
Hard Copies
Cash Handling
Excellent Interpersonal
Inbound Calls
Customer Calls
Epic
Customer Accounts
HEB
H E
Pharmacists

Billing Issues
Customer Complaints
Outbound Calls
Customer Care
Customer Inquiries
Customer Issues
Billing Inquiries
Insurance Verification
Hippa
Medicaid
Customer Interaction
Plan Changes
Computer System
Computer Programs

Call Handling
Floor Support
Payment Arrangements
Product Knowledge
Technical Issues
Bill Payments
Apple
ISP
Service Problems
Wireless Devices
Cell Phones
Interactive Voice
Wireless Services

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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