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Yardmaster/customer service/crew dispatching skills for your resume and career

Updated January 8, 2025
4 min read
Yardmaster/customer service/crew dispatching example skills
Below we've compiled a list of the most critical yardmaster/customer service/crew dispatching skills. We ranked the top skills for yardmaster/customer service crew dispatchings based on the percentage of resumes they appeared on. For example, 19.9% of yardmaster/customer service/crew dispatching resumes contained data entry as a skill. Continue reading to find out what skills a yardmaster/customer service/crew dispatching needs to be successful in the workplace.

15 yardmaster/customer service/crew dispatching skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how yardmaster/customer service crew dispatchings use data entry:
  • Dispatched detailed information to 30 plumbers utilizing customer service and data entry skills.
  • Expedited customer service technical support as well as data entry services

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how yardmaster/customer service crew dispatchings use customer service:
  • Charged with responsibility for taking and making Customer Service telephone calls to track drivers for delivery times and missed delivery information.
  • Provide excellent customer service while recording/communicating to customers in distress situations and prioritizing the most important situations.

3. Customer Complaints

Here's how yardmaster/customer service crew dispatchings use customer complaints:
  • Reported driver/customer complaints to appropriate department or supervisor for resolution.
  • Answer Customer Calls* Dispatch Mechanics* Resolve Customer Complaints

4. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how yardmaster/customer service crew dispatchings use outbound calls:
  • Processed 300-350 outbound calls responding to customer's orders providing Estimated Time Arrivals (ETA).
  • Take inbound customer calls and make outbound calls to coordinate schedules or update on job status.

5. Inbound Calls

Here's how yardmaster/customer service crew dispatchings use inbound calls:
  • Handled inbound calls for 911, basic, fire and ems and dispatched accordingly to the need of the caller.
  • Handled inbound calls from customers as well as managers and clients with soft skills, hospitality, and politeness.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how yardmaster/customer service crew dispatchings use payroll:
  • Calculated hours and any additional information for company payroll.
  • Calculated payroll with accuracy and attention to detail.

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7. Non-Emergency Calls

Non-emergency calls are calls that do not require immediate attention or intervention. They are simply a request for police, fire or rescue service that does not present a life or death situation. In this case, the local non-emergency number should be used if immediate dispatch of the police is not required.

Here's how yardmaster/customer service crew dispatchings use non-emergency calls:
  • Use of a computer-aided dispatch system to receive emergency and non-emergency calls from various medical providers.
  • Received and dispatch emergency and non-emergency calls for service.

8. Schedule Appointments

Here's how yardmaster/customer service crew dispatchings use schedule appointments:
  • Operate radio, answer phone, schedule appointments, enter information into computer, etc.
  • Dispatch, customer service, collection of payments, schedule appointments for repairs.

9. Computer System

Here's how yardmaster/customer service crew dispatchings use computer system:
  • Entered customer data and description of service and equipment history into computer system.
  • Utilize different computer systems to research and identify issues preventing scheduling.

10. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how yardmaster/customer service crew dispatchings use credit card:
  • Obtained information for credit card verification.
  • Reconciled daily credit card transactions.

11. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how yardmaster/customer service crew dispatchings use gps:
  • Handled multiple install projects of GPS tracking unit installs from close of sale to completion.
  • Create work orders for fleet customers, and assign GPS devices to the designated trailers.

12. Multi-Line Phone System

Here's how yardmaster/customer service crew dispatchings use multi-line phone system:
  • Handle multi-line phone system for varies types of clients and direct calls to appropriate staff.
  • Answer multi-line phones, schedule service calls, field all incoming calls to appropriate department.

13. Two-Way Radio

Here's how yardmaster/customer service crew dispatchings use two-way radio:
  • Stay in touch with drivers on the road, using phones, computers, or two-way radios.
  • Dispatch workers to appropriate locations according to customer's request by using telephones and two-way radios.

14. ETA

Here's how yardmaster/customer service crew dispatchings use eta:
  • Inserted information including name, destination, eta, and call back of technician into computer data base.
  • Keep clients updated on where we are when they call for eta or estimated time of arrival.

15. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how yardmaster/customer service crew dispatchings use troubleshoot:
  • Demonstrate ability to troubleshoot problems with Airline and Carriers with minimal supervision.
  • Answered Level 1 tech questions to troubleshoot problems over the phone.
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List of yardmaster/customer service/crew dispatching skills to add to your resume

Yardmaster/customer service/crew dispatching skills

The most important skills for a yardmaster/customer service/crew dispatching resume and required skills for a yardmaster/customer service/crew dispatching to have include:

  • Data Entry
  • Customer Service
  • Customer Complaints
  • Outbound Calls
  • Inbound Calls
  • Payroll
  • Non-Emergency Calls
  • Schedule Appointments
  • Computer System
  • Credit Card
  • GPS
  • Multi-Line Phone System
  • Two-Way Radio
  • ETA
  • Troubleshoot
  • Two Way Radios
  • HVAC
  • Customer Orders
  • Customer Inquiries
  • Customer Accounts
  • Emergency Situations
  • Dispatch System
  • Dispatch Calls
  • Service Vehicle
  • Telephone Calls
  • EMS
  • Customer Issues
  • Alarm Systems
  • Quality Customer Service
  • AS400
  • Restore Service
  • Delivery Appointments
  • AAA
  • LTL
  • QuickBooks
  • Customer Calls
  • Roadside Assistance
  • Tow Truck

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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