Youth program manager job description

Our goal is to be the best retailer in USA in the eyes of our customers, associates, and business partners.
We would love to have you join the Scheels team!

Overview: Youth Clothing Specialty Shop Manager

The Specialty Shop Manager will be responsible for providing exceptional customer service to each customer, while maintaining a specialty shop that meets or exceeds Scheels standards, including meeting sales, inventory, and margin goals.

What it takes to be a Scheels Expert:

Customer Service

* Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine "Thank you"

Culture

* Approach daily tasks, projects and follow-up communication with energy and sense of urgency
* Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
* Show respect and appreciation for others and Scheels
* Arrive to work and meetings 10 minutes early

Servant Leadership

* Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

* Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
* Ability to adapt to a changing work environment
* Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

* Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

* Demonstrate pride and ownership of their work while meeting expected deadlines

The Essentials:

* Meet or exceed personal sales goals while giving Scheels customers a great experience
* Be knowledgeable to answer questions concerning location, price and use of merchandise
* Follow instructions for specific requests from customers, while maintaining safety requirements
* Analyze reports and make decisions about purchasing of inventory, arrangement of merchandise, and sales trends to meet or exceed Scheels standards
* Stock shelves, tables, and counters with merchandise while merchandising to Scheels standards.
* Set up advertising, signs, and merchandise to promote sales
* Communicate professionally with vendors and/or outside sales representatives
* Train associates on the proper use and basic knowledge of merchandise
* Prepare for and facilitate required product knowledge and sales meetings as directed
* Attend weekly required sales and product knowledge training meetings
* Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels' policies and procedures.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
* Ability to perform basic math; perform operations using units of currency, measurements and understanding percentages.
* Ability to effectively present information in one-on-one or small groups to customers, clients and other employees.
* Ability to work assigned schedule; may include varied hours, evenings, weekends and holidays.

Expert Experience:

High School diploma, or General Education Degree (GED) is preferred, one to three months related experience or training; or equivalent combination of education and experience.

Activity:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation

Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury

Schedule:

Must be flexible to work assigned schedule between 9a.m. and 9p.m., Monday through Saturday, 10a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays, must be available minimum of three weekends a month. Average hours per week is 40-42 hours.

Benefits:

Scheels offers a complete benefits package to include:

* Employee Stock Ownership Program
* Associate Discount
* Health & Dental Insurance
* Short Term & Long Term Disability Insurance
* All State Accident Insurance
* Employee Assistance Program
* Paid Time Off
* Holiday Pay
* 401(K)/Roth(K)
* Maternity Leave
* Bereavement

Equal Employment Opportunity

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Together we can make a difference.

At Eliot we are dedicated to restoring dignity and hope to the lives of the people we serve by ensuring access to evidence-based treatments, trauma-informed services and relevant resources. Join our team and be a part of Eliot's new, exciting and cutting edge Community Behavioral Health Center (CBHC) programs! These will be at the forefront of delivering treatment to underserved communities by removing barriers to services and by establishing meaningful and trusting relationships with each individual and family. Our CBHC services include team based care, rapid response and flexible services that will enable us to serve as an entry point for timely, person-centered, mental health and addiction treatment on an urgent and ongoing basis for adults, children and families.

The Youth MCI (Mobile Crisis Intervention) Program Manager is responsible for the management and supervision of a team designed to respond to the needs of a family during a psychiatric crisis. You will develop and maintain strong relationships with Child and Youth service providers in the community focusing on family skill building. Tracking coordination and service delivery, you will guide and support clinical services and ensure that community-based treatments are available for the children, youth and families within our care.

Responsibilities:

+ Develop and maintain a team that is able to respond to the needs of a family during a psychiatric crisis, while ensuring that the treatment is strengths-based, individualized, child-centered, family-focused, community based, multi-systemic, and culturally competent.

+ Train, assist and monitor a staff of Master's Level clinicians, Bachelor's Level clinicians and Family Partners ensuring their proficiency in the fundamentals of the wraparound service model.

+ Train, assist and monitor all staff in crisis assessment, development of safety plans and continually assure such plans / assessments emphasize family skill building, utilizing natural supports, and collaboration with established treatment providers.

+ Ensure linkage and coordination to community-based treatment options to minimize the need for out of home, more restrictive placements.

+ Develop and maintain strong relationships with other providers of youth and family services in the community to strengthen referral stream both in and out.

+ Coordinate with area CBHI providers, Intensive Care Coordinators, DCF offices and local school systems to ensure seamless coordination of care.

+ Develop, maintain and monitor systems to measure service outcomes and adherence to the core principals of the MCI objectives.

+ Develop, implement and manage utilization of Urgent Care services.

+ Create a work environment which supports a strong culture of immediate access, person centered treatment, evidence-based treatment, and customer service.

+ Develop systems to monitor utilization and billing to match services with available revenue streams.

+ Provide direct supervision to direct reports within Urgent Care services.

+ Provide leadership, support and clinical guidance to all staff supervised in accordance with CBHC policies and procedures.

+ Ensure Urgent Care leadership are providing supervision that focuses on interventions to individuals that focus on problem solving, skills training, modeling behavior, optimism and encouragement.

Qualifications:

+ Requires a Master's degree in social work, psychology, or counseling, with corresponding independent licensure

+ Four years of clinical experience, two of which were in a supervisory role

+ Expertise providing behavioral health and crisis services to children and families with solid understanding of the mental health system and services available in the state of Massachusetts

+ Understanding and experience with the wraparound model and systems of care approach is strongly preferred

+ Must have the ability to multitask, think quickly and clearly, efficiently convey information, establish and maintain strong relationships with community referral sources, and maintain ongoing positive relationships with families, treatment providers and third party payers

+ Knowledge of the vast array of community resources and how to access them

Salary: $90K - $95K per year (Dependant on experience)

Schedule: Various schedules available.

Why Eliot?

At Eliot we are dedicated to restoring dignity and hope to the lives of the people we serve by ensuring access to evidence-based treatments, trauma-informed services and relevant resources. The fiber of our culture includes transparency, creativity, clinical sophistication, responsiveness, and compassion

*Eliot mandates COVID-19 vaccinations for employees, please discuss the requirements with the hiring manager during the interview process.

We will serve children and adults in the North Shore, MA region when the program opens on January 1, 2023. We are hiring now and are seeking team members that are excited about developing systematic and impactful change in the delivery of urgent and outpatient treatment.

Qualifications

Skills

Preferred

+ Communication Skills: Intermediate

+ Computer Software Skills: Intermediate

+ Ability to deal with fast pace setting: Advanced

+ Supervisory skills: Advanced

+ Experience with population: Advanced

+ Clinical Skills: Advanced

Education

Required

+ MA or better in Social Work

Licenses & Certifications

Preferred

+ LICSW

+ LMHC

Experience

Required

+ 2 years: Experience providing supervision in a mental health setting

+ 4 years: Experience providing behavioral health and crisis services to children and families

Preferred

+ Understanding and experience with the wraparound model and systems of care approach

Second Chance Act Community-Based Re-Entry Program is a comprehensive, case management-based program that addresses criminogenic risks and needs in a manner that is consistent with participants' learning styles and abilities to ensure a safe and successful reentry for 170 medium- to high-risk ex-offenders transitioning from Los Angeles County Jails to downtown and South Los Angeles.

VOALA will partner with LA Sheriff's Department and LA County Probation Department to implement services. Pre-release services will include case management, housing planning, job-readiness, and mentoring. Post-release services will include case management, housing placement, mentoring, and linkages to support services (employment, healthcare, mental health care, substance abuse treatment, education, life skills, and civil legal assistance).

JOB SUMMARY AND PURPOSE

The Program Manager I supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets.

DUTIES AND RESPONSIBILITIES

• Intake, assessments, service planning, service delivery, and goal attainment
• Training, supervision, and problem-solving for difficult cases
• Meeting grant objectives, adhering to grant guidelines
• Provides information to Division Director highlighting progress to reaching set goals
• Provides quality service to clients with rental issues.
• Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants.
• Measures and assess impact of services, supports, and participates in key elements to the program's success
• Effectively communicates project expectations to team members
• Coordinate outreach and collaboration efforts with community partners and landlords
• Other Duties as directed to accomplish program goals

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)

EXPERIENCE:

• Minimum of 3 years of experience in Social Services Program Management, Coordination or Supervision.
• Minimum of 2 years of direct experience in Staff Management

KNOWLEDGE:

• Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology

TECHNOLOGY SKILLS:

• Proficient Microsoft Office Suite: Outlook, MS Word, PowerPoint, Excel. Familiarity with Database and report generation

SKILLS AND ABILITIES:

• Excellent written and oral communication skills
• Must be flexible and willing to work weekends/evenings as necessary
• Proven Expertise in relevant subject matter
• Strong public speaking ability
• Able to provide valuable expertise to senior management while mentoring junior staff
• Able to organize and schedule team's caseload, support efforts of subordinates towards program goals
• Ability to coach and mentor staff
• Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

COMPETENCIES:

• Build rapport with those encountered in all aspects the work day.
• Build trust, act trustworthy
• Active listening (reflective listening)
• Follow instructions and VOALA procedures
• Apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
• Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
• Apply principles of professional boundaries and ethics to on the job situations
• Able to de-escalate threatening/volatile situations with clients, or in the workplace

PREFERRED QUALIFICATIONS:

• Master of Social Work or discipline related to Program services.
• Experience connecting clients to community and government resources
• Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
• Knowledge about community resources
• Experience with HMIS and other relevant databases used by partner service providers
• Ability to work with people from various backgrounds and/or limited English capabilities

VOALA BENEFITS SUMMARY:

• Choice of 3 medical insurance plans
• Choice of 2 dental insurance plans (one plan for employee only; has no premium)
• Vision insurance plan
• Voluntary Supplemental Coverage
• Accidental Injury Coverage
• Hospital Care Coverage
• Critical Illness Coverage
• Pet Insurance
• Paid vacation time
• Paid sick time
• 10 company paid holidays
• Company funded 401a retirement pension plan
• Optional employee contribution to 403b retirement savings plan
• Life and AD&D insurance
• Programs to maintain your health and well-being
• Employee Assistance Plan (EAP) - (No cost to employee and 100% confidential)
• Company funded Short-term Disability Insurance (STDI) Insurance
• Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.