What does an account delivery manager do?
Account delivery manager responsibilities
Here are examples of responsibilities from real account delivery manager resumes:
- Create reporting model and processes and manage team performance toward achieving SLA.
- Deliver account planning and manage end-to-end support delivery for large healthcare account.
- Manage product deployments, data migration and transformation, infrastructure (network connectivity, storage requirements, processing requirements).
- Train others on the ITIL processes.
- Implement Healthvalut for a mid-size specialty healthcare client.
- Deliver increasing SLA results month over month setting account records for meeting contractual goals.
- Work with subject matter experts in establishing and tracking agree upon metrics and KPIs.
- Identify associated KRIs and KPIs to enable traceable metrics back to the customers' business goals and objectives.
- Institute (ITIL) standard processes to increase efficiency, reliability, and quality of all implementation and migrations.
- Assume operational authority for financial reporting and audit of billable metrics, technology infrastructure, and business process creation/improvement.
- Manage product deployments, data migration and transformation, infrastructure (network connectivity, storage requirements, processing requirements).
- Implement corporate wide key performance indicators (KPI) to address unprofitable sales agreements and identify operational problem areas.
Account delivery manager skills and personality traits
We calculated that 14% of Account Delivery Managers are proficient in Service Delivery, Customer Satisfaction, and SLA. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Account Delivery Managers that have these skills listed on their resume here:
- Service Delivery, 14%
Managed day-to-day service delivery, problem escalations, coordination of support activities, and proactive/preventative support.
- Customer Satisfaction, 9%
Participated on numerous cross-functional business teams in developing and implementing customer satisfaction, employee satisfaction, and mentoring programs.
- SLA, 9%
Maintained 99.5% SLA availability of the monitoring and notification applications and infrastructure.
- Client Relationships, 7%
Resolved client reported issues to strengthen and build client relationships.
- Cloud, 5%
Managed large and complex deployment of Application and Infrastructure in hybrid cloud model for largest bank in India
- Escalation Management, 5%
Provide ongoing tactical planning assistance as well as problem resolution and escalation management.
"service delivery," "customer satisfaction," and "sla" are among the most common skills that account delivery managers use at work. You can find even more account delivery manager responsibilities below, including:
Analytical skills. One of the key soft skills for an account delivery manager to have is analytical skills. You can see how this relates to what account delivery managers do because "it managers must analyze problems and consider and select the best ways to solve them." Additionally, an account delivery manager resume shows how account delivery managers use analytical skills: "service management included data center, call center, personal computing, end user services and general hosting services. "
Business skills. Many account delivery manager duties rely on business skills. "it managers must develop and implement strategic plans to reach the goals of their organizations.," so an account delivery manager will need this skill often in their role. This resume example is just one of many ways account delivery manager responsibilities rely on business skills: "collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. "
Communication skills. Another skill that relates to the job responsibilities of account delivery managers is communication skills. This skill is critical to many everyday account delivery manager duties, as "it managers must explain their work to top executives and give clear instructions to their subordinates." This example from a resume shows how this skill is used: "lead the teams in regular service management calls for keeping communication open and addressing action items as appropriate internally. "
Leadership skills. A big part of what account delivery managers do relies on "leadership skills." You can see how essential it is to account delivery manager responsibilities because "it managers must lead and motivate it teams or departments so that workers are efficient and effective." Here's an example of how this skill is used from a resume that represents typical account delivery manager tasks: "provided technical leadership for system administration, network, data base administration, messaging, and service management teams. "
Organizational skills. A commonly-found skill in account delivery manager job descriptions, "organizational skills" is essential to what account delivery managers do. Account delivery manager responsibilities rely on this skill because "some it managers must coordinate the work of several different it departments to make the organization run efficiently." You can also see how account delivery manager duties rely on organizational skills in this resume example: "managed cross organizational components affecting service delivery to build a strong and effective team. "
The three companies that hire the most account delivery managers are:
- Microsoft8 account delivery managers jobs
- HP4 account delivery managers jobs
- Rent-A-Center1 account delivery managers jobs
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Compare different account delivery managers
Account delivery manager vs. Information technology director
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
While similarities exist, there are also some differences between account delivery managers and information technology director. For instance, account delivery manager responsibilities require skills such as "service delivery," "customer satisfaction," "client relationships," and "escalation management." Whereas a information technology director is skilled in "customer service," "project management," "network infrastructure," and "disaster recovery." This is part of what separates the two careers.
Information technology directors tend to make the most money working in the technology industry, where they earn an average salary of $145,076. In contrast, account delivery managers make the biggest average salary, $120,811, in the professional industry.The education levels that information technology directors earn slightly differ from account delivery managers. In particular, information technology directors are 6.6% more likely to graduate with a Master's Degree than an account delivery manager. Additionally, they're 0.9% more likely to earn a Doctoral Degree.Account delivery manager vs. Vice president of information technology
A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.
In addition to the difference in salary, there are some other key differences worth noting. For example, account delivery manager responsibilities are more likely to require skills like "customer satisfaction," "client relationships," "escalation management," and "incident management." Meanwhile, a vice president of information technology has duties that require skills in areas such as "project management," "architecture," "customer service," and "network infrastructure." These differences highlight just how different the day-to-day in each role looks.
Vice president of information technologies may earn a higher salary than account delivery managers, but vice president of information technologies earn the most pay in the automotive industry with an average salary of $162,421. On the other hand, account delivery managers receive higher pay in the professional industry, where they earn an average salary of $120,811.In general, vice president of information technologies achieve higher levels of education than account delivery managers. They're 9.5% more likely to obtain a Master's Degree while being 0.9% more likely to earn a Doctoral Degree.Account delivery manager vs. Vice president, technology
A vice president of technology is in charge of overseeing all technological operations in a company while managing the workforce involved, ensuring efficiency and smooth workflow. Typically, it is their responsibility to establish goals and objectives, devising strategies to enforce them. They also spearhead the development of new systems and tools that boost workforce productivity, coordinate with analysts and specialists, and resolve any issues and concerns. Furthermore, as a vice president, it is essential to implement the company's policies and regulations, creating new ones as needed.
The required skills of the two careers differ considerably. For example, account delivery managers are more likely to have skills like "service delivery," "customer satisfaction," "client relationships," and "incident management." But a vice president, technology is more likely to have skills like "analytics," "architecture," "java," and "project management."
Vice presidents, technology make a very good living in the technology industry with an average annual salary of $156,843. On the other hand, account delivery managers are paid the highest salary in the professional industry, with average annual pay of $120,811.Most vice presidents, technology achieve a higher degree level compared to account delivery managers. For example, they're 9.5% more likely to graduate with a Master's Degree, and 2.6% more likely to earn a Doctoral Degree.Account delivery manager vs. Senior information technology manager
A senior information technology manager is responsible for monitoring the efficiency and performance of the company's technology and network systems. Senior information technology managers oversee technology infrastructures and operations, ensuring the processes adhere to the company policies and regulations. They analyze the schematics and specifications of computer systems, maintaining the safety and security across all networks to prevent unauthorized access. A senior information technology manager must have extensive knowledge of the technology industry, as well as a strong command of programming languages.
Types of account delivery manager
Updated January 8, 2025
