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Account manager/administrative assistant skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical account manager/administrative assistant skills. We ranked the top skills for account managers/administrative assistant based on the percentage of resumes they appeared on. For example, 16.8% of account manager/administrative assistant resumes contained customer service as a skill. Continue reading to find out what skills an account manager/administrative assistant needs to be successful in the workplace.

15 account manager/administrative assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how account managers/administrative assistant use customer service:

Diversified position included implementing and managing the sales/customer service department and assisting in planning/development for a small high-end gift manufacturing/wholesaling business.
Experienced in customer service, claims/policy endorsement processing bond/certificate preparation, site visits, renewal processing and preparing proposals

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how account managers/administrative assistant use data entry:

Performed data entry, loan processing, and submitting loan applications to credit approval.
Inventory control, data entry, logistics, time sensitive management, deliveries.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how account managers/administrative assistant use payroll:

Compiled expense reporting and payroll for manufacturing facility staff.
Compiled payroll information within deadlines.

4. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how account managers/administrative assistant use financial statements:

Prepare reports, memos, letters, financial statements and more on excel, word, and other Microsoft software.
Prepared and analyzed monthly and annual financial statements and year-end financial forecasts and work papers for parent and subsidiary.

5. Customer Accounts

Here's how account managers/administrative assistant use customer accounts:

Balanced debit and credit(s) of customer accounts efficiently and accurately.
Managed high profile customer accounts including Nordstrom and Macys Performed office duties such as filing, creating memos, document prep.

6. QuickBooks

Here's how account managers/administrative assistant use quickbooks:

Maintained a manual filing system for all important documents; kept track of invoices and receipts in QuickBooks.
Pull invoices from files to match incoming checks, enter posting in QuickBooks.

7. Travel Arrangements

Here's how account managers/administrative assistant use travel arrangements:

Maintained office schedule by organizing and updating calendars, scheduling meetings and teleconferences, and making travel arrangements.
Scheduled meetings and provided travel arrangements.

8. Accounts Receivables

Here's how account managers/administrative assistant use accounts receivables:

Served as liaison between students and Main Campus regarding student accounts receivables and financial aid.
Performed all Accounts Receivables and Collections activities, coordinating with the Office Manager/Bookkeeper.

9. Word Processing

Here's how account managers/administrative assistant use word processing:

Performed secretarial duties such as: filing, faxing, copying, printing materials, word processing, and telephone coverage.
Used graphic design and word processing to prepare reports, charts, and presentations.

10. PowerPoint

Here's how account managers/administrative assistant use powerpoint:

Managed upper level calendar scheduling, arranged domestic and international travel, prepared PowerPoint presentations, correspondence and processed expense reports.
Developed new systems utilizing Microsoft Excel and Microsoft PowerPoint increasing accountability and efficiency of both processing and tracking of personnel actions.

11. Office Equipment

Here's how account managers/administrative assistant use office equipment:

Maintained set-up and good working order of office equipment; copier, postage meter, etc.
Inventory control, office equipment maintenance, preparation of business licenses and renewals.

12. Manage Accounts

Here's how account managers/administrative assistant use manage accounts:

Manage Accounts for a growing outdoor, mobile advertising company with several high profile customers.

13. Expense Reports

Here's how account managers/administrative assistant use expense reports:

Provide administrative support to executives as directed including answering telephones, maintaining personal schedules, coordinating meetings, preparing expense reports.
Recorded, organized and submitted Directors expense reports.

14. Front Desk

Here's how account managers/administrative assistant use front desk:

Greet clients, answer phones and coordinate front desk coverage.
Supervised Front Desk and Receptionist in the performance clerical and administrative tasks to ensure efficient and effective operations.

15. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how account managers/administrative assistant use bank deposits:

Handled bank deposits and bank reconciliation's for multiple company's and business owners.
Prepare bank deposits and related records.

What skills help Account Managers/Administrative Assistant find jobs?

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List of account manager/administrative assistant skills to add to your resume

The most important skills for an account manager/administrative assistant resume and required skills for an account manager/administrative assistant to have include:

Customer Service
Data Entry
Payroll
Financial Statements
Customer Accounts
QuickBooks
Travel Arrangements
Accounts Receivables
Word Processing
PowerPoint
Office Equipment
Manage Accounts
Expense Reports
Front Desk

Bank Deposits
HR
Client Relations
Telephone Calls
Customer Complaints
Delinquent Accounts
Background Checks
A/P
Financial Reports
Client Accounts
Administrative Tasks
Credit Card Payments
Bank Accounts
Customer Inquiries

Journal Entries
Business Development
Multi-Line Phone System
Trade Shows
Billing Issues
Real Estate
Sales Presentations
Collection Calls
Customer Relations
Bank Statements
Conference Calls
Inventory Management
Insurance Carriers
Tax Forms

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Account Manager/Administrative Assistant Skills

Updated January 8, 2025

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