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Administrative assistant-technical support skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Dr. Mike Peterson Ph.D.,
Anne McConnell Ph.D.
Below we've compiled a list of the most critical administrative assistant-technical support skills. We ranked the top skills for administrative assistant-technical supports based on the percentage of resumes they appeared on. For example, 11.0% of administrative assistant-technical support resumes contained database management as a skill. Continue reading to find out what skills an administrative assistant-technical support needs to be successful in the workplace.

15 administrative assistant-technical support skills for your resume and career

1. Database Management

Here's how administrative assistant-technical supports use database management:
  • Support included data entry, database management, direct mail, and internet research.
  • Worked for Investment Counsel Company assisting portfolio administrators with database management, client report presentations, and other related office duties.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how administrative assistant-technical supports use customer service:
  • Designed, implemented, and maintained departmental inventory system and work forms used to facilitate operations and improve customer service.
  • Provided quality customer service, general clerical and assisted with all other office administrative duties.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how administrative assistant-technical supports use data entry:
  • Practiced proficiency in data entry, tax form preparation, as well as maintaining a positive relationship with clientele.
  • Coordinated daily operations and handled office tasks; including invoicing, filing, data entry, and shipping.

4. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how administrative assistant-technical supports use telephone calls:
  • Contributed to various office duties such as answering telephone calls, incoming and outgoing mail.
  • Handled and screened telephone calls, routed mail, and reallocated as required.

5. Travel Arrangements

Here's how administrative assistant-technical supports use travel arrangements:
  • Coordinated and prepared travel arrangements with consideration for efficiency and cost-effectiveness, especially in transportation and lodging.
  • Planned and coordinated executive-level conferences to include travel arrangements, transportation and lodging.

6. Email Addresses

Here's how administrative assistant-technical supports use email addresses:
  • Maintained email addresses in Global Address Book and other shared address sources.

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7. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how administrative assistant-technical supports use scheduling appointments:
  • Managed the electronic calendar and mailbox of the frequently traveling Director; scheduling appointments and coordinating with two international partners.
  • Utilized excellent communication and organizational skills in scheduling appointments, travel planning which included flight, hotel and car reservations.

8. Purchase Orders

Here's how administrative assistant-technical supports use purchase orders:
  • Prepared purchase orders and confirmed accuracy against budget.
  • Answered phones, ran documents, created purchase orders, scheduling, etc.

9. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how administrative assistant-technical supports use windows:
  • Group Policy implementation, management and troubleshooting experience and experience with configuring Group Policy Objects to secure a Windows infrastructure.
  • Worked as a Server Admin support agent remotely assisting customers with Managed Windows and Linux server configuration and troubleshooting.

10. PowerPoint

Here's how administrative assistant-technical supports use powerpoint:
  • Create and assist with Board of Visitors quarterly proposals using PowerPoint & Word.
  • Utilized MS Office (Word, PowerPoint, Excel, Outlook)

11. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how administrative assistant-technical supports use payroll:
  • Managed all divisional personnel/confidential files, attendance and payroll.
  • Created and monitored budget database, processed wage payroll, and paid monthly bills.

12. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how administrative assistant-technical supports use troubleshoot:
  • Supported 5 person office installing two repeater routers to troubleshoot wireless access.
  • Install printer Drivers Diagnose printer hardware problems for repair Update firmware Assist in installing parts for printer Troubleshoot software problems

13. Desk Support

Here's how administrative assistant-technical supports use desk support:
  • Provided help desk support to home office and remote employees in New York, Boston and London locations.
  • Serve as IT support and help desk support, assist with network and security maintenance.

14. Office Equipment

Here's how administrative assistant-technical supports use office equipment:
  • Coordinated and maintained all office equipment, ordered supplies and interfaced with building maintenance when necessary.
  • Assisted office staff with overcoming technical difficulties with computers and other office equipment.

15. Word Processing

Here's how administrative assistant-technical supports use word processing:
  • Performed various clerical duties such as telephone response, word processing, filing, maintenance of department records and schedules.
  • Reviewed, typed, and edited 20 technical documents a year using graphic and word processing programs.
top-skills

What skills help Administrative Assistant-Technical Supports find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on administrative assistant-technical support resumes?

Dr. Mike Peterson Ph.D.Dr. Mike Peterson Ph.D. LinkedIn profile

Department Chair and Associate Professor of English, Dixie State University

Writing skills have always been valued by employers, but anything that shows an ability to write, produce, or communicate in digital spaces will stand out. While employers are becoming increasingly comfortable having employees work and collaborate digitally (from home or elsewhere), they may still be reluctant to train employees how to do that. They want to see evidence that applicants will know how to use technology and stay productive without extensive training and without a supervisor having to stand behind them. That isn't to say training won't take place, but employers want to use their valuable time and resources training employees on their own systems, policies, and procedures; they don't want to have to show new-hires how to use Zoom, how to format a memo, how to write an email, or how to co-edit a document using OneDrive.

What administrative assistant-technical support skills would you recommend for someone trying to advance their career?

Anne McConnell Ph.D.

Professor, West Virginia State University

I would encourage someone taking a gap year to branch out, seeking work experiences and employment situations that expose them to new skills and allow them to interact with a diverse set of people. Sometimes we find ourselves in a bubble-communicating with the same people, who tend to share the same ideas-and a gap year provides the opportunity to extend beyond that. Employers value employees who have open, flexible minds, and seeking out experiences that demonstrate that openness can be helpful.

What type of skills will young administrative assistant-technical supports need?

Angela Robbins Ph.D.Angela Robbins Ph.D. LinkedIn profile

Associate Professor of History, Meredith College

History majors are in high demand in government, business, and non-profits because of the knowledge and skills they gain in the classroom. History majors, in particular, are especially good at contextualizing-that is, explaining how an event or discussion fits within the big picture. This includes how things that are going on today-such as the Capitol riot on January 6-connects to the Constitution, the balance of powers, the way democracy works, and related issues such as the implications of propaganda and misinformation. This goes well beyond merely expressing an opinion or debating two sides of an issue. Students of history do their research and practice skills of analysis, collecting and scrutinizing evidence rather than taking something at face value or only relying on a single source. We take sources apart to evaluate the credentials of their creators and search for bias. We examine sources from various creators so we take into account multiple experiences and points of view. Then we synthesize-or bring the sources together-in order to communicate what it all means. These skills are desired by employers and translate well into many careers and work environments. Seeking good evidence to answer questions and solve problems, whether that's in the classroom today or working with clients later, is a skill that employers highly value.

Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.

What technical skills for an administrative assistant-technical support stand out to employers?

Christi Patton Luks

Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology

I've always felt that the most important thing we teach our students is problem-solving skills. The students who can readily relate the theory to their practical experience to develop new solutions are the most valuable. Engineering students that are active on design teams or took advantage of internships and co-ops are in great position for this.

What soft skills should all administrative assistant-technical supports possess?

Brandy BaileyBrandy Bailey LinkedIn profile

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.

List of administrative assistant-technical support skills to add to your resume

Administrative assistant-technical support skills

The most important skills for an administrative assistant-technical support resume and required skills for an administrative assistant-technical support to have include:

  • Database Management
  • Customer Service
  • Data Entry
  • Telephone Calls
  • Travel Arrangements
  • Email Addresses
  • Scheduling Appointments
  • Purchase Orders
  • Windows
  • PowerPoint
  • Payroll
  • Troubleshoot
  • Desk Support
  • Office Equipment
  • Word Processing
  • Administrative Tasks
  • Computer System
  • Expense Reports
  • Computer Software
  • Event Planning
  • QuickBooks
  • Real Estate
  • HR
  • Administrative Assistance
  • Technical Issues
  • Technical Assistance
  • Service Calls
  • SharePoint
  • Routine Maintenance
  • Conference Calls
  • Statistical Reports
  • HTML
  • Customer Support
  • Software Issues
  • Troubleshot
  • Office Support
  • Administrative Functions
  • Customer Accounts
  • Office Operations
  • SQL
  • Phone Lines
  • Cell Phones
  • Training Materials
  • Lotus Notes

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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