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Administrative assistant-technical support skills for your resume and career
15 administrative assistant-technical support skills for your resume and career
1. Database Management
- Support included data entry, database management, direct mail, and internet research.
- Worked for Investment Counsel Company assisting portfolio administrators with database management, client report presentations, and other related office duties.
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Designed, implemented, and maintained departmental inventory system and work forms used to facilitate operations and improve customer service.
- Provided quality customer service, general clerical and assisted with all other office administrative duties.
3. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Practiced proficiency in data entry, tax form preparation, as well as maintaining a positive relationship with clientele.
- Coordinated daily operations and handled office tasks; including invoicing, filing, data entry, and shipping.
4. Telephone Calls
Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.
- Contributed to various office duties such as answering telephone calls, incoming and outgoing mail.
- Handled and screened telephone calls, routed mail, and reallocated as required.
5. Travel Arrangements
- Coordinated and prepared travel arrangements with consideration for efficiency and cost-effectiveness, especially in transportation and lodging.
- Planned and coordinated executive-level conferences to include travel arrangements, transportation and lodging.
6. Email Addresses
- Maintained email addresses in Global Address Book and other shared address sources.
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Build a professional administrative assistant-technical support resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your administrative assistant-technical support resume.7. Scheduling Appointments
Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.
- Managed the electronic calendar and mailbox of the frequently traveling Director; scheduling appointments and coordinating with two international partners.
- Utilized excellent communication and organizational skills in scheduling appointments, travel planning which included flight, hotel and car reservations.
8. Purchase Orders
- Prepared purchase orders and confirmed accuracy against budget.
- Answered phones, ran documents, created purchase orders, scheduling, etc.
9. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Group Policy implementation, management and troubleshooting experience and experience with configuring Group Policy Objects to secure a Windows infrastructure.
- Worked as a Server Admin support agent remotely assisting customers with Managed Windows and Linux server configuration and troubleshooting.
10. PowerPoint
- Create and assist with Board of Visitors quarterly proposals using PowerPoint & Word.
- Utilized MS Office (Word, PowerPoint, Excel, Outlook)
11. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Managed all divisional personnel/confidential files, attendance and payroll.
- Created and monitored budget database, processed wage payroll, and paid monthly bills.
12. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Supported 5 person office installing two repeater routers to troubleshoot wireless access.
- Install printer Drivers Diagnose printer hardware problems for repair Update firmware Assist in installing parts for printer Troubleshoot software problems
13. Desk Support
- Provided help desk support to home office and remote employees in New York, Boston and London locations.
- Serve as IT support and help desk support, assist with network and security maintenance.
14. Office Equipment
- Coordinated and maintained all office equipment, ordered supplies and interfaced with building maintenance when necessary.
- Assisted office staff with overcoming technical difficulties with computers and other office equipment.
15. Word Processing
- Performed various clerical duties such as telephone response, word processing, filing, maintenance of department records and schedules.
- Reviewed, typed, and edited 20 technical documents a year using graphic and word processing programs.
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What skills help Administrative Assistant-Technical Supports find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on administrative assistant-technical support resumes?
What administrative assistant-technical support skills would you recommend for someone trying to advance their career?
Anne McConnell Ph.D.
Professor, West Virginia State University
What type of skills will young administrative assistant-technical supports need?
Associate Professor of History, Meredith College
Students are practicing other skills that are necessary to success in the workplace, whether that will be in person or online. Time management, seeing a project through from start to finish, hosting and contributing to meetings, working on a team-whether it's two people or ten-and creating appropriate types of presentations to communicate ideas are all things our students can tell their employers they will come in with so they can hit the ground running. In addition, our majors develop self-awareness, empathy, and an appreciation of diverse opinions and approaches to problems through investigation of the life experiences of historical figures and their classroom discussions with classmates. Certainly, every employer wants you to learn the specifics within their sector, but these skills are fairly universal and will benefit majors as they move from the classroom to career.
What technical skills for an administrative assistant-technical support stand out to employers?
Christi Patton Luks
Professor (NTT) and Associate Chair for Academic Affairs, Missouri University of Science & Technology
What soft skills should all administrative assistant-technical supports possess?
List of administrative assistant-technical support skills to add to your resume

The most important skills for an administrative assistant-technical support resume and required skills for an administrative assistant-technical support to have include:
- Database Management
- Customer Service
- Data Entry
- Telephone Calls
- Travel Arrangements
- Email Addresses
- Scheduling Appointments
- Purchase Orders
- Windows
- PowerPoint
- Payroll
- Troubleshoot
- Desk Support
- Office Equipment
- Word Processing
- Administrative Tasks
- Computer System
- Expense Reports
- Computer Software
- Event Planning
- QuickBooks
- Real Estate
- HR
- Administrative Assistance
- Technical Issues
- Technical Assistance
- Service Calls
- SharePoint
- Routine Maintenance
- Conference Calls
- Statistical Reports
- HTML
- Customer Support
- Software Issues
- Troubleshot
- Office Support
- Administrative Functions
- Customer Accounts
- Office Operations
- SQL
- Phone Lines
- Cell Phones
- Training Materials
- Lotus Notes
Updated January 8, 2025