Research Summary. After extensive research by the Zippia data science team, we identified these details of customer service specialist salary by state for the United States:
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Massachusetts has the highest customer service specialist salary of $39,302
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Mississippi has the lowest customer service specialist salary of $25,767
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The national average salary for customer service specialists is $33,238
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The national hourly pay for customer service specialists is $15.98
You can read more on the specific methodology.
Background
Without fail, in surveys across basically every demographic, the number one most important aspect of a job for most people is the salary — how much do customer service specialists get paid where I live?
And while there are many things to go into how much you, specifically, can expect to make, there’s really good data for average salaries for customer service specialist by state across America broken down by seniority level. So while your city may be slightly different than the state average, these averages give you a rough sense of what to expect for your salary.
The state with the best salary for customer service specialists after this adjustment? That would be Massachusetts.
Here’s a quick snapshot of the top ten states for customer service specialist salaries:
Let’s take a look at how we got here and a full ranking of all the states.
Highest-Paid Customer Service Specialists By State
| Rank | State | Average Customer Service Specialist Salary | 10th Percentile | 90th Percentile |
|---|---|---|---|---|
| 1 | Massachusetts | $39,302 | $30,000 | $50,000 |
| 2 | New Jersey | $38,515 | $29,000 | $50,000 |
| 3 | California | $38,246 | $29,000 | $49,000 |
| 4 | Connecticut | $37,946 | $29,000 | $49,000 |
| 5 | New York | $36,582 | $28,000 | $47,000 |
| 6 | Washington | $35,930 | $28,000 | $45,000 |
| 7 | Delaware | $35,892 | $27,000 | $46,000 |
| 8 | Hawaii | $35,563 | $28,000 | $44,000 |
| 9 | New Hampshire | $35,427 | $27,000 | $45,000 |
| 10 | Rhode Island | $35,045 | $26,000 | $45,000 |
| 11 | Alaska | $34,980 | $28,000 | $43,000 |
| 12 | Oregon | $34,938 | $27,000 | $44,000 |
| 13 | Minnesota | $34,589 | $27,000 | $43,000 |
| 14 | Vermont | $34,168 | $26,000 | $43,000 |
| 15 | Maryland | $33,363 | $25,000 | $43,000 |
| 16 | Illinois | $32,898 | $25,000 | $41,000 |
| 17 | Arizona | $32,565 | $25,000 | $42,000 |
| 18 | Michigan | $32,213 | $25,000 | $41,000 |
| 19 | Nevada | $32,177 | $24,000 | $41,000 |
| 20 | Nebraska | $32,106 | $25,000 | $40,000 |
| 21 | Wisconsin | $32,042 | $25,000 | $40,000 |
| 22 | North Dakota | $32,042 | $25,000 | $40,000 |
| 23 | Colorado | $31,992 | $25,000 | $40,000 |
| 24 | Pennsylvania | $31,972 | $24,000 | $41,000 |
| 25 | Maine | $31,925 | $25,000 | $40,000 |
| 26 | Indiana | $31,688 | $24,000 | $40,000 |
| 27 | North Carolina | $31,646 | $24,000 | $40,000 |
| 28 | Montana | $31,620 | $25,000 | $39,000 |
| 29 | Iowa | $31,378 | $24,000 | $39,000 |
| 30 | Ohio | $31,121 | $24,000 | $39,000 |
| 31 | Kansas | $31,015 | $24,000 | $39,000 |
| 32 | Missouri | $30,267 | $23,000 | $38,000 |
| 33 | South Dakota | $30,252 | $23,000 | $38,000 |
| 34 | Utah | $30,165 | $23,000 | $38,000 |
| 35 | Texas | $29,983 | $23,000 | $38,000 |
| 36 | Florida | $29,976 | $22,000 | $39,000 |
| 37 | New Mexico | $29,943 | $23,000 | $38,000 |
| 38 | Alabama | $29,737 | $23,000 | $38,000 |
| 39 | Kentucky | $29,614 | $23,000 | $37,000 |
| 40 | Georgia | $29,520 | $22,000 | $37,000 |
| 41 | West Virginia | $29,448 | $22,000 | $37,000 |
| 42 | Idaho | $29,101 | $22,000 | $36,000 |
| 43 | Virginia | $29,044 | $22,000 | $37,000 |
| 44 | Tennessee | $28,616 | $22,000 | $36,000 |
| 45 | Wyoming | $28,365 | $22,000 | $36,000 |
| 46 | Louisiana | $27,625 | $21,000 | $35,000 |
| 47 | South Carolina | $27,544 | $21,000 | $35,000 |
| 48 | Oklahoma | $27,465 | $21,000 | $35,000 |
| 49 | Arkansas | $26,424 | $20,000 | $33,000 |
| 50 | Mississippi | $25,767 | $19,000 | $33,000 |
Methodology: Customer Service Specialist Salary By State
To better understand customer service specialist pay by state, Zippia has aggregated data across a multitude of channels including the BLS, FLC, and OPM. We then supplement that data with actual listed salaries from job posts. Finally, the data science team calculates a weighted average of these inputs to create an average pay for customer service specialists by state.
We took the average annual salary data for customer service specialists from these estimates and ranked every state on this criteria with the state with the highest salary ranking as highest average salary for customer service specialists.
Customer Service Specialist Salary By State FAQs
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What is the highest-paid state for customer service specialists?
The highest-paid state for customer service specialists is Massachusetts with an average salary of $39,302 per year.
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What city pays customer service specialists the most?
Boston, MA pays customer service specialists the most with an average salary of $39,336 per year.
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What is the worst state for customer service specialists?
The worst state for customer service specialists is Mississippi with an average salary of $25,767 per year.
Author
Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.
