Customer Service - Recent Graduates - 3 days' work week, PTO, Comprehensive benefits, Opportunities for advancement - Phoenix, AZ
Medaire 4.0
Phoenix, AZ job
This is an exciting opportunity to work for a global company with opportunities for advancement. We are the world's leading medical and travel security risk services company and work with private and commercial airlines to provide crew members and travelers with medical and security advice in their time of need.
Our customer service team is responsible for providing all types of assistance for medical, security, and logistical-related requests originating from our Global Response Centre to our clients. We deliver high-quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and work collaboratively between operations, medical, and security specialists.
Our team provides an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programs to our clients.
Required Work Experience
1 - 2 years of experience in logistics and customer service is required.
Experience working in logistics, travel, and/or healthcare sector is desirable·
Experience in a phone-based or call center environment is desirable.
Experience working in a fast-paced, demanding environment.
If interested, please apply Submit application for International Operations Specialist Trainee
$27k-34k yearly est. 3d ago
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Entry Level Recruiter-$2500 Sign-on Bonus
Total Quality Logistics 4.0
Charlotte, NC job
About the role:
As a recruiter for TQL, you will own the entire candidate search process while managing the needs of your dedicated on-site hiring manager. Our Recruiting team is responsible for finding sales talent nationwide. We pride ourselves on our sense of urgency and our ability to drive results.
What's in it for you:
$45,000 base salary + uncapped quarterly bonuses
$2,500 Sign-On Bonus
Average Year 2 - 3 earnings: $77,300
Want to know what the top 20% earn? Ask your recruiter
Advancement opportunities with structured career paths and mentoring
Exposure to executive leadership
Direct access to all hiring managers
We win wherever we go - Voted a Fortune 100 Best Companies to Work for (2023) and Forbes America's Best Employers (2022)
What you'll be doing:
Become an expert in recruiting top sales talent in your region
Be a head-hunter - source candidates on job boards, through referrals, social media, and campus recruiting events
Manage the entire recruiting life cycle, from initial conversation through onboarding
Develop and maintain strong relationships with your hiring managers, peers and recruiting leadership
What you need:
Recruiting experience preferred, but no experience required - we provide paid training and an elite mentoring program
Thrive in a metrics-driven environment
Experience sourcing talent and driving applications through phone calls
Highly motivated with a hall of fame work ethic
The desire to be a part of TQL while contributing to our continued growth
Where you'll be: 200 Regency Executive Park Dr. Charlotte, NC 28217
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
$45k-77.3k yearly 2d ago
Safety Coordinator
Keystone Shipping Co 4.1
Pennsylvania job
Our company is seeking a Marine Safety Coordinator to assist in the safety operations of our vessels. The ideal candidate will have a strong interest in maritime safety regulations and procedures as well as general maritime experience, sailing or otherwise.
Key responsibilities
Develop and implement safety programs:
Create and manage health and safety policies and procedures in compliance with local, state, and federal regulations.
Assist SQE Director compiling data for the safety team meetings
Assist SQE Director compiling data for the Management Review meetings
Develop and draft new SMS procedures, forms and other documentation as required.
Coordinate the drug testing program for random, post-incident, and reasonable cause testing.
Manage the Safety Incentive Program
Review, track and trend claims, Casualty Reports, Injury Reports, Near Miss Reports and Non-Conformance Reports.
Develop and draft new GIM (General Information for Masters), Engineering Bulletins, Lessons Learned Reports, Safety Findings, and Safety Line Newsletter
Attend inspections and audits
Support scheduling and coordination of Internal and External Audits / Inspections
Attend Internal and External Audits as directed by the SQE Director.
Assist with incident investigation
Analyze accidents, near misses, and other safety incidents to determine root causes and implement preventive measures.
Assist with the Close-out of non-conformities and other audit findings.
Maintain Safety Department records
Keep accurate and organized records of safety inspections, training sessions, and incidents.
Monitor and track safety metrics to identify trends and areas for improvement
Support onboarding and orientation for new office personnel on SMS and Keystone Quality System
Promote safety culture: Collaborate with management and employees to foster a strong safety culture and provide guidance on safety-related matters.
Ensure regulatory compliance: Stay up-to-date on safety regulations and ensure the company adheres to all legal requirements.
Assists as directed in the Operations Department
Requirements and Desired Qualifications
US Citizenship
Degree from a Maritime Academy
Having or ability to obtain a TWIC
Proficient in MS Office including Word, Excel, and PowerPoint
Knowledge of marine shipping industry legislation and industry standards
Able to embark/disembark large, high freeboard vessels via a pilot ladder and/or gangway
$49k-75k yearly est. 2d ago
Materials Planning & Systems Specialist
Klein Marine Systems, Inc. 3.9
Newburyport, MA job
Who we are
Klein Marine Systems is the world's leading side scan sonar manufacturer, and we are immensely proud of where we are and how we got here. We are currently undergoing a remarkable period of transformation, making now an incredibly exciting time to join our team. We are searching for dynamic, technically skilled individuals who are passionate about their work to join us in Newburyport, MA. In return, you will have the opportunity to be part of the world's leading side scan sonar enterprise: contributing to significant advancements in our technologies and operations.
Unleash your potential with a rewarding career
If you possess a visionary mindset, a knack for solving complex challenges, and a burning desire to make a genuine impact on the world, explore our job opportunities. Seize the opportunity to unleash your courage and contribute to a more connected, smarter, and brighter future.
We are seeking a highly motivated Materials Planning & Systems Specialist to support and improve the company's Material Requirements Planning (MRP), production floor scheduling, and product data management processes. This role will also coordinate the implementation of a new Product Lifecycle Management (PLM) system, ensuring accurate data flow between Engineering, Supply Chain, and Manufacturing systems. The ideal candidate is detail-oriented, highly organized, and experienced with manufacturing planning systems. This role will help bridge operations and engineering to ensure materials, schedules, and data are aligned for efficient production. The Materials Planning & Systems Specialist position will be located in our Newburyport, MA location and will report to our Director of Operations.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Key Responsibilities:
Material Planning & MRP Execution
Execute and monitor MRP runs in Microsoft Business Central, ensuring accurate material availability and production planning.
Analyze MRP outputs to identify shortages, expedite needs, and recommend planning parameter adjustments.
Maintain accurate BOMs, routings, and item data to ensure effective material planning.
Work cross-functionally with Procurement, Engineering, and Production to resolve material and scheduling conflicts.
Track and report on key metrics such as material shortages, schedule adherence, and inventory accuracy.
Production Planning
Assist in developing and maintaining production schedules that align materials and capacity.
Support manufacturing leads in load balancing and prioritizing work orders.
Improve data accuracy for work order reporting and WIP tracking.
Help identify and address bottlenecks or inefficiencies in the scheduling process.
PLM Implementation & Systems Integration
Serve as the primary coordinator for the new PLM system implementation, replacing Omnify.
Work with Engineering and IT to define workflows for change management, revision control, and document release.
Support data migration of part records, BOMs, and associated documents.
Ensure synchronization between PLM and Microsoft Business Central to maintain consistency across systems.
Train and support users on new PLM tools and processes after deployment.
Continuous Improvement
Identify and implement process improvements for MRP accuracy, data integrity, and planning efficiency.
Support initiatives to improve communication between Engineering and Operations through better system integration.
Document and maintain standard operating procedures related to planning and change control.
Qualifications and Essential Skills:
Bachelor's degree in Supply Chain Management, Industrial Engineering, Operations, or related field (or equivalent experience).
3+ years of experience in materials planning, MRP execution, or production control in a manufacturing environment.
Hands-on experience with ERP systems (Microsoft Business Central preferred).
Familiarity with PLM tools (Omnify or similar) and basic understanding of change management processes.
Strong analytical skills and attention to detail.
Excellent communication and organizational abilities; comfortable working across departments.
Preferred Qualifications
Experience in electro-mechanical product manufacturing.
Experience participating in or supporting a system implementation project (PLM, ERP, or MES).
Familiarity with ISO 9001 or AS9100 environments.
Lean or Six Sigma certification a plus.
Klein Marine Systems offers a generous compensation package; benefits begin on date of hire.
Comprehensive Health, Dental and Vision Plans
Elective deductions for Flexible Spending Accounts
Company Paid Life Insurance, Short and Long-Term Disability
Supplemental Life Insurance
Supplemental Critical Illness and Accident coverage
401(k) Retirement Savings Plan with employer contribution; Roth IRA option
Employee referral program
14 Paid Holidays
Flexible work arrangements
Generous Flex Paid Time Off account
Are you ready to join our exceptional team?
We are constantly seeking top talent in the fields of Engineering, Sales, Manufacturing Operations, Finance and Accounting, Technology, R&D, Marketing, and Field Operations. At Klein, we take pride in creating a supportive, fair, and inclusive working environment that empowers you to thrive and advance in your career. Rest assured that all qualified applicants will be considered for employment without any discrimination based on race, religion, sex, national origin, age, disability, genetic information, veteran status, or any other factors prohibited by law.
$86k-127k yearly est. 5d ago
Product Development Manager
Capital Technology Alliance 4.1
Tallahassee, FL job
No current or future sponsorship is offered for this role.
Primary Responsibilities
Oversee research and development activities related to software and hardware product design, qualification, and re-qualification.
Collaborate with cross-functional teams to ensure product requirements are met, performance is evaluated, and products transition successfully from development to commercialization.
Determine delivery and deployment schedules for new product releases, feature updates, maintenance releases, and service packs.
Serve as a technical consultant, leading research and prototyping of innovative technologies and products.
Align engineering's technology and architectural roadmap with business and product strategies.
Act as a liaison with customers on technical issues related to product integration, custom development, and requirements.
Lead major product releases, manage feature enhancements, and respond to customer feedback.
Manage schedules and tasks across all aspects of product development.
Ensure all work complies with Department policies, procedures, and technical standards.
Provide weekly status reports, monthly time reports, and technical documentation to support knowledge transfer and performance tracking.
Mandatory Qualifications
Dynamics 365 in a case management setting (must)
Experience with managing storyboards in Azure DevOps (must)
Bachelor's degree in computer science, Information Systems, Engineering, or a related field; or equivalent work experience.
Minimum of 7 years of experience in the high-tech industry, product engineering, or IT, including team management in software/hardware design and development.
Demonstrated experience in managing R&D activities for software/hardware products.
Experience working with cross-functional teams to fulfill product requirements and transition to commercialization.
Experience determining product delivery timelines for various release types.
Experience acting as a technical consultant and leading technology research/prototyping.
Experience aligning engineering roadmaps with business/product strategies.
Experience serving as a customer liaison for technical integration and development.
Experience leading major releases and responding to customer requests.
Experience managing product delivery schedules and development tasks.
Experience with Microsoft Dynamics 365.
Highly proficient in both spoken and written English.
Education
A bachelor's degree in a relevant field from an accredited institution, or four (4) years of equivalent work experience. Applicable experience may be substituted for education on a year-for-year basis.
A leading investment banking firm is looking for a Director in Investment Banking based in Chicago. This role involves managing sales, client engagement, and operations while leading business development strategies. Candidates must have at least 7 years of investment banking experience and possess Series 79, 63, and 24 certifications. This position offers a competitive salary of $190k-$230k plus commission in a fast-paced, professional setting.
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$190k-230k yearly 4d ago
Operations Supervisor
Courier Express 3.9
Norcross, GA job
Courier Express Seeking Operations Supervisor / Transportation
Courier Express is looking for a strong operations oriented team player with experience in a fast paced environment and the ability to coordinate between multiple facets of business. This position consists partially of an Operations Assistant (works side by side with the Operations Manager to accomplish daily goals) as well as working with the Driver Recruiter (Independent Contractor recruiting, driver coordinating and development).
Monday thru Friday
Day Shift
$50k
Primary Job Duties: Leads the warehouse staff in the daily operations and functions of the department. Ensures every delivery is assigned and accounted for. Ensures the Independent Contractors are properly uniformed and properly trained. Resolves customer and delivery issues. Supervises large accounts to monitor delivery status and customer satisfaction. Ensures the warehouse is clean, organized, secure and safe at all times. Reviews individual driver performance weekly such as cargo loss and claims. Ensures operations function smoothly at the individual location so that all customer and company service expectations are met. Establishes and maintains performance and productivity standards. Manages and attempts to reduce the costs of the operating unit. Maintains a high level of service with customers that meets the expectations of Courier Express. Creates goals and action plans for each aspect of the operating unit. Maintains positive employee relations and creates a positive work environment through the enforcement of safety and compliance standards. Provides feedback to management on the status of overall operations.
Secondary Job Duties: Handles the process of coordinating and contracting new drivers, including but not limited to placing advertisements, answering ad responses, interviewing potential drivers, running background checks, and conducting orientation for new drivers. Acts as a liaison between the drivers and management and helps to resolve any issues. Maintains contact with the operations managers to stay alert as to the needs for new drivers.
Education/Experience Preferred but not required: College degree and 2+ year's managerial experience in Transportation, Courier, or Distribution.
Skills Required: Ability to plan and carry out daily agenda with limited supervision, proven ability to multitask, leadership experience, highly developed organizational skills, ability to interact with employees at a variety of levels, excellent communication skills, rapid response to issues, attention to detail, ability to communicate with drivers on a routine basis.
Computer Skills Preferred: Microsoft Office Suite.
Personal Skills Preferred: Attention to detail; Proactively minded; Able to work independently with minimum supervision; Excellent written and verbal communication; Multitasking; Time management.
$50k yearly 20h ago
Maintenance Manager
Ceo Inc. 3.7
Chicago, IL job
Build the Function | Lead the Team | Grow Your Career
This is an opportunity to step into a high-visibility leadership role at a manufacturing site within a global organization. As Maintenance Manager, you'll have the chance to shape maintenance strategy from the ground up, influence site-wide performance, and grow alongside a company investing in its people, technology, and future.
You will lead the maintenance organization and set the standard for safety, reliability, and continuous improvement. You'll own how maintenance is done including designing systems, developing talent, and driving results that matter across safety, quality, delivery, cost, and engagement.
Why This Role Is Different:
You'll join the site leadership team, with real influence over processes, priorities, and long-term direction.
You'll build and evolve maintenance systems rather than inherit rigid, outdated ones.
You'll gain exposure to capital projects, automation, and strategic decision-making that support career advancement.
You'll work within a global organization that values continuous improvement, internal mobility, and leadership development.
What You'll Own:
Establish and lead a maintenance strategy that improves equipment reliability and supports uninterrupted production.
Partner with operations to plan maintenance activities, outages, and work orders with a strong focus on execution and results.
Create, implement, and refine maintenance standards, processes, and KPIs that drive measurable performance gains.
Lead continuous improvement efforts.
Develop your team through coaching, training, and hands-on leadership; champion structured root-cause problem solving.
Collaborate with site leadership on capital planning and lead the installation, startup, and validation of new equipment.
Own the maintenance budget and identify cost-saving and efficiency opportunities.
Directly manage Maintenance Supervisors and the preventive maintenance function.
What Will Help You Succeed:
A bachelor's degree, equivalent certifications, or hands-on experience.
5+ years in a manufacturing or industrial environment, ideally with automation.
3+ years leading maintenance in a manufacturing setting.
Experience rolling out or improving a CMMS system.
Practical knowledge of industrial systems such as hydraulics, pneumatics, conveyors, welding, PLCs, and automation.
Comfort working with Microsoft Office.
A leadership style focused on trust, accountability, coaching, and talent development.
Strong understanding of Lean and continuous improvement methods.
The ability to think strategically while staying connected to the floor.
$54k-85k yearly est. 1d ago
Personal Assistant to Chief Executive Officer
Pace Logistics 4.0
Charlotte, NC job
Pace Logistics prides itself on delivering exceptional service at fair rates. The company operates with a collaborative and proactive approach to ensure your supply chain is supported effectively. Known for its availability, Pace Logistics commits to being the dependable partner businesses need. A unified and solution-driven mindset defines the organization's mission to meet client needs efficiently.
Role Description
This is a full-time, on-site role based in Charlotte, NC, for a Personal Assistant to the Chief Executive Officer (CEO). The Personal Assistant will be responsible for managing the day-to-day administrative and organizational tasks for the CEO, including diary scheduling, organizing meetings, handling correspondence, preparing reports, and coordinating travel arrangements. They will also support the CEO with personal assistant tasks and maintain confidentiality while efficiently managing clerical duties. The role requires a high level of professionalism and attention to detail.
Qualifications
Strong Executive Administrative Assistance and Personal Assistance skills
Proficiency in Diary Management and scheduling appointments
Proven experience in Clerical Skills and Administrative Assistance
Excellent organizational, multitasking, and time management abilities
Strong written and verbal communication skills
Proficiency in office software and tools such as Microsoft Office
Ability to handle confidential information with discretion and professionalism
Bachelor's degree or equivalent experience in a related field is a plus
Prior experience in a supporting role for executive leaders is preferred
$55k-79k yearly est. 2d ago
AI Agent Delivery Lead for Enterprise Impact
Zoomcar 4.2
Redwood City, CA job
A pioneering AI company headquartered in Redwood City is seeking an Engagement Manager for AI Agent deployments. In this role, you will oversee the implementation of AI solutions for enterprise customers, ensuring smooth execution and long-term success. Responsibilities include leading cross-functional teams, managing complex projects, and driving customer outcomes. Candidates should have over 5 years in customer delivery roles and a strong grasp of contact center KPIs. This position offers competitive compensation and a hybrid work model.
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$49k-72k yearly est. 1d ago
Junior Buyer
A&A Global 4.0
Olathe, KS job
Since 1938, A&A Global Industries has been a family-owned and operated business, now in its third and fourth generation. Starting as a humble coin-operated stamp vending machine company, A&A has grown tremendously over the years to become a leader in the bulk vending, redemption, and amusement industries.
We design and distribute unique, licensed, and proprietary products for children of all ages, and the kids in all of us. From capsule toys and plush to candy, novelties, and amusement redemption prizes, our products can be ordered 24/7 through our e-commerce platform.
At A&A Global, we pride ourselves on innovation, creativity, and exceptional customer service, backed by a dedicated team that brings energy, expertise, and passion to everything we do.
Position Overview:
We are seeking an enthusiastic, detail-oriented, and analytical Junior Buyer to join our Product & Merchandising team. This is an excellent opportunity for an ambitious individual to launch or grow a career in merchandising and play a vital role in shaping our exciting and diverse toy product lines.
The Junior Buyer will provide analytical, administrative, and tactical support to the buying team throughout all stages of the product lifecycle, from research and selection to inventory management and performance analysis. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and is passionate about consumer trends, data, and the toy industry.
Work Schedule: This position is based on-site in Olathe, KS, Monday-Friday 7:00am-4:00pm CT.
Key Responsibilities:
Purchasing & Inventory Management
Generate, track, and reconcile purchase orders (POs) in the company ERP system.
Monitor vendor acknowledgments and coordinate with vendors and logistics to ensure on-time deliveries.
Assist in forecasting demand and maintaining accurate inventory levels to prevent stockouts or overages.
Support product data accuracy, including pricing, item setup, and vendor record management.
Merchandise Planning & Analysis
Conduct market research on current and emerging toy trends, competitor assortments, and consumer preferences.
Prepare weekly and seasonal sales and inventory reports, identifying key insights and opportunities.
Analyze sales performance and key metrics to inform buying decisions.
Assist Senior Buyers in assortment planning, strategy execution, and category reviews.
Vendor Management & Communication
Serve as a primary point of contact for routine vendor communication related to orders, samples, and shipping.
Prepare materials and participate in vendor meetings and trade shows.
Assist with sourcing and onboarding new suppliers in coordination with Senior Buyers.
Cross-Functional Collaboration
Work closely with internal teams to align inventory flow with sales and financial goals.
Partner with Marketing to provide product details for promotions and campaigns.
Collaborate with Sales and Merchandising to support product launches and displays.
Qualifications:
Education & Experience
Bachelor's degree in Business, Retail Merchandising, Supply Chain, Finance, or a related field.
0-2 years of experience in retail, merchandising, or buying; internship experience in buying is a plus.
Technical Skills
Proficiency in Microsoft Excel (pivot tables, VLOOKUP, formulas, etc.).
Exposure to ERP systems such as Sage 100, NetSuite, or similar inventory management platforms is a plus.
Experience with Excel-based analytics or business intelligence tools (e.g., Power BI, Tableau) is beneficial.
Core Competencies:
Strong analytical skills with the ability to interpret and present data clearly.
High attention to detail and organizational accuracy.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Passion for toys, entertainment, and consumer trends a strong plus.
Benefits:
Salary range: Starting at $50,000, commensurate with experience
Comprehensive benefits package including health insurance, dental and vision reimbursement program, 401(k), and paid time off
Opportunities for professional growth within a dynamic and creative organization
A&A Global Industries complies with all federal, state, and local equal employment opportunity laws. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
$50k yearly 4d ago
Regional Operations Manager
Courier Express 3.9
Jacksonville, FL job
Oversees daily operational processes and activities while maintaining financial control
Supervises multiple operating units (warehouse / distribution center) with part time and full-time employees. Establishes and maintains performance and productivity standards. Manages and attempts to reduce the costs of the operating unit. Maintains a high level of service with customers that meets the expectations of Courier Express. Creates goals and action plans for each aspect of the operating unit. Maintains positive employee relations and creates a positive work environment through the enforcement of safety and compliance standards. Monitors the operations by resolving any issues that arise in the workplace. Provides feedback to management on the status of overall operations.
Secondary Job Duties:
Develops employees in the culture of Courier Express and provides the tools necessary for them to succeed in their position. Makes managerial decisions concerning staff and temp employees.
Education/Experience Preferred:
3 - 5 years of previous managerial experience in the Courier, Freight, Distribution, Warehousing, and/or Transportation fields.
Bachelor's Degree preferred
Personal Skills Required:
Ability to plan and carry out daily agenda with limited supervision, management and leadership experience, highly developed organizational skills, ability to interact with employees at a variety of levels, excellent communication skills, rapid response to issues, attention to detail, ability to communicate with drivers on a routine basis. Must be willing to travel.
Courier Express:
Medical, dental, prescription drug and vision plan
Company matched 401k
Paid holidays and PTO
Flexible Spending and Health Savings Accounts
Computer Skills Preferred:
Microsoft Excel
$53k-71k yearly est. 20h ago
Flight Operations Coordinator
Precision Aircraft Management 4.2
Englewood, CO job
Flight Operations Coordinator
Reports to: Director of Operations
FLSA Status: Full-time; Exempt
Compensation: $60K - $80K (annual)
Schedule/Location: In-office at APA 0600-1800 7 days a week | 4 10hr shifts a week | Hybrid schedule for nights/Holidays
The Flight Operations Coordinator plays a critical role in coordinating and managing the entire aircraft calendar and flight process while adhering to all regulatory and operational requirements. This position is responsible for coordinating flight crews, aircraft availability, and ground services to ensure smooth operations and high levels of customer satisfaction. The Flight Operations Coordinator must have a deep understanding of FAA regulations, operational logistics, and the ability to work under pressure to handle changes or disruptions in flight schedules. Work closely with pilots, operations managers, and maintenance teams to ensure that flights are executed safely, efficiently, and in compliance with Part 91/135 standards.
Displays
· Impeccable attention to detail.
· Adaptable
· Enthusiasm
· Anticipation and support for team members.
· Focused
· Productive time management.
· Professionalism
· Resourcefulness
Responsibilities
· Exercise operational control of fleet on behalf of the Director of Operations.
· Schedule, plan, coordinate, and confirm flight schedules for aircraft, crews, and clients, ensuring compliance with Part 91/135 regulations and operational standards.
· Manage crew assignments, ensure proper rest periods, legal flight duty limitations, and timely crew changes.
· Communicate directly with clients, flight crews, maintenance, and ground support to coordinate and update flight details, services, schedules, costs and logistics.
· Monitor and adjust schedules as necessary to accommodate changes in aircraft availability, weather conditions, or customer requests.
· Proactively check airport NOTAMS and weather conditions.
· Maintain accurate records of flight operations, including flight logs, expenses, and crew contract and incentive programs.
· Collaborate with the maintenance team to ensure aircraft airworthiness.
· Active flight following.
· Respond to operational disruptions, such as weather delays or mechanical issues, quickly and effectively, offering solutions to minimize service interruptions.
· Ensure all required documentation is up-to-date and compliant with FAA and company standards.
· Assist with the coordination of international planning, compliance, and handling.
· Provide excellent customer service by offering timely updates and resolving scheduling issues or concerns in a professional manner.
Qualifications
High School Diploma, GED or equivalent; Associate degree or higher preferred
· 2-3 years of experience in a business aviation scheduling/operations environment.
· FAA Dispatch License preferred, but not required.
· Knowledge of FAA Regulations.
· Ability to pass a pre-employment drug in compliance with the DOT Drug & Alcohol Testing Program under 14 CFR Part 120 & 49 CFR Part 40 (when applicable).
Working Environment
· Prolonged sedentary periods while working at a desk on a computer.
· Modern office setting designed for teamwork, with open office layouts.
Benefits
Precision Aircraft Management offers a competitive benefits package including but not limited to health insurance (medical, dental, vision) mostly paid for by the company, employer covered life insurance, 401k with employer match, and paid time off (personal, sick, and holidays).
$20k-31k yearly est. 4d ago
Dispatcher of Moving Services
Alchemy Global Talent Solutions 3.6
Woodbridge, VA job
Dispatcher - Woodbridge, VA
Alchemy is looking for a highly organized and detail-oriented Dispatcher to join a well-known moving and relocating firm in Woodbridge, VA. This function is critical for assuring efficient scheduling and coordination of moving personnel, maximizing efficiency, and providing excellent service. If you have experience dispatching in the moving, logistics, or transportation industries and thrive in a fast-paced atmosphere, this is an excellent opportunity to advance your career.
What You'll Be Doing:
Schedule and dispatch moving personnel, drivers, and equipment based on customer requests and job specifications.
Communicate with personnel every day to provide updates, resolve difficulties, and assure timely service.
Monitor daily schedules and alter routes or assignments as needed to improve efficiency.
Maintain clear communication with clients about service times, delays, and any necessary changes.
Dispatch software allows you to track and document task details, personnel assignments, and service status.
Resolve schedule difficulties and last-minute modifications while maintaining high client satisfaction.
Collaborate with the operations and sales departments to align dispatch schedules with business requirements.
Ensure adherence to safety requirements, company policies, and industry standards.
Keep precise records of mileage, fuel consumption, and task completion reports.
Provide great customer service by responding to requests and resolving any service concerns.
Collaborate with management to improve dispatch operations and overall productivity.
Assist with other administrative chores such as scheduling and logistics as needed.
What We're Looking For:
Experience in dispatching within the HHG or moving industry is preferred.
Strong organizational and multitasking skills are required to effectively handle different schedules and personnel.
Excellent communication skills for working with drivers, personnel, and customers.
Ability to address problems and adjust to schedule changes or unforeseen delays.
Proficient with dispatch software, CRM systems, and Microsoft Office Suite.
Availability to work flexible hours, including early mornings and weekends, depending on company requirements.
Interested? Reach out to Alchemy Global Talent Solutions today!
$28k-35k yearly est. 2d ago
Customs Entry Writer: Sunday-Thursday Shift
Total Quality Logistics 4.0
San Antonio, TX job
About the role:
As our Customs Entry Writer, you will be instrumental in the growth and development of the Customs Brokerage business of TQL Global. You will be responsible for filing and maintaining all documentation required by US Customs and Participating Government Agencies (PGAs) while also acting as a point of contact for Sales and their customers to ensure timely coordination of customs clearance, regulatory compliance and delivering a quality customer experience.
What's in it for you:
Competitive compensation and benefit package
Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
Advancement opportunities with structured career paths and mentoring sessions
Up to $5,000/year in tuition reimbursement
Employee referral bonus opportunities
Opportunity to work towards obtaining Customs brokers license
We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)
What you'll be doing:
Work with customers and internal team members to deliver a high quality customer experience
Review, file, audit and process all customs documents
Coordinate the release of goods with carriers, CBP, and other governmental agencies as required
Maintain up-to-date customer records and customs compliance documentation
Review shipment ISF data and submit within the regulatory timeline
Review and monitor all customs rejections, requests for information and other correspondence
Provide clearance status as needed to the appropriate parties
Execute file billing in a timely manner
Develop and maintain customer relationships
Work predominantly with other departments within Total Quality Logistics for all customs needs.
Other duties as assigned
What you need:
Ability to work Thursday through Monday, 8am to 5pm EST
2+ years' experience processing customs entries
Strong attention to detail and the ability to multi-task
Knowledgeable with U.S. Customs Regulations
Basic knowledge of the HTSUS
Ability to multi-task and work independently in a fast-paced environment
Excellent communication and organizational skills with a strong attention to detail.
Where you'll be: 6010 Exchange Pkwy Suite 200, San Antonio, TX 78238
About TQL Global:
TQL Global, LLC (“TQL Global”) is a wholly owned subsidiary of TQL, and is a licensed customs broker, CTPAT and ocean freight forwarder, and a TSA-approved IAC.
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
$50k-68k yearly est. 20h ago
Aircraft Mechanic I (Line)
M1 Support Services 3.9
Lemoore, CA job
M1 Support Services, LP 300 N. Elm Street, Suite 101 Denton, TX 76201 m1services.com Aircraft Mechanic I (Line) Job Posting No 113811 outside bar) to the bottom of the page and click on the "Apply for this position" button. Start Date 01/31/2026
Contract NAS Lemoore
Salary Range $49.27/Hour
Posting Date 01/16/2026
Union Yes
FLSA Status Non-Exempt
Shift Work Possible FT/PT Full-time
Relocation No
Travel Possible Job Summary: M1 is looking for a(n) Aircraft Mechanic I - Line who will make repairs to aircraft following orders of higher- grade workers. Primary responsibilities include but are not limited to the following: * Assists in troubleshooting malfunctions in aircraft structure, landing gear, flight surfaces and controls, anti- icing, pneudraulic, engines, auxiliary power unit, and ventilation and heating systems. * Removes, cleans, reinstalls, or replaces defective parts, accessories, and components, such as worn gaskets, couplings and fittings, bad actuators, accumulators, gauges, and sections of corroded fuel and oil lines. * May supervise the jacking and towing of aircraft. Adjust settings such as cable tension and seat movement settings and adjustments. * Obtains standard parts such as fuel and oil line connections and fittings, cable linkage, and spark plug cables and harnesses by referring to parts manuals and by making comparisons with samples. * May perform pre-flight, and post-flight maintenance inspections. * Enter in the maintenance records description of the work performed. * Services aircraft performing any combination of the following tasks: directs incoming/outgoing aircraft near terminal or flight line parking area to assist pilot's maneuvering of the aircraft on the ground using hand or light signals, secures aircraft in parking position with chocks and tie downs. * Operates service vehicles to replenish fuel and oil. * Checks for fuel contamination by draining sumps and fuel drains, operates ground support equipment such as electrical power supply, tow tractors, and engine starting units, examines tires for specified air pressure and condition, cleans exterior and interior of aircraft, hangar deck periodic housekeeping and fluid spills using portable platform ladders, brushes, rags, water hose, cleaning compound applicator and mobile vacuum. * Service engines and aircraft components at line station making repairs, short of overhaul required to keep aircraft in safe operating condition. * Work could be performed up to 7 days and 40 hours a week and overtime depending on the operational tempo. Qualifications and Experience: * High School diploma or GED is mandatory. * Must be incumbent workforce from VFA-122 * Thorough understanding of DOD aircraft maintenance processes preferred. * Must have a working knowledge of computers (input/extract data). * Must speak, read, write, and understand English. * Obtain/maintain security clearance, DOD CAC privileges, and Special Access Badge requirements. Page 2 of 2 * Must be able to work days, nights, and weekends as required. * Current valid U.S. Driver's License. * Ability to travel * Must be willing and able to deal with the customer and company employees in a courteous and professional manner. * Must be able to meet any Government/Company licensing/qualification requirements for the position. * Must participate in the training and qualification of new personnel. * Must have the ability to inspect and maintain all customer and company assets, including all assigned Personal Protective Equipment (PPE), I/A/W applicable directives, and ensure that hose assets are utilized in a safe, effective, and efficient manner. * Must have ability to participate in the investigation of any injury, and/or the resolution of any problems in quality or performance that may hinder production or be detrimental to the program. * Must participate in required daily, weekly, month, quarterly, and annual training and ensure that it is documented in a timely manner. * Eligible for Common Access Card (CAC) Working Conditions: * Must be physically able to perform all assigned duties and able to lift 50lbs. M1 Support Services, headquartered in Denton, Texas provides a variety of professional, technical, and maintenance services to the Department of Defense and government agencies. M1 Support Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, or veteran status. M1 Support Services offers a comprehensive benefits package including several options for Medical, Dental, Vision, Life and Dependent Life, AD&D, Short-and Long-term Disability. We also offer Flexible Spending Accounts for qualified health and dependent care expenses, as well as a free Employee Assistance Program.
$49.3 hourly 3d ago
AV Production Support Technician
Diversified 4.2
Indianapolis, IN job
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
How You'll Contribute:
We are seeking a skilled and reliable AV Production Support Technician to provide technical support for internal corporate events, including town halls, executive meetings, webinars, and hybrid events. The ideal candidate will have hands-on experience with AV systems, live event production, and troubleshooting in a fast-paced corporate environment.
This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.
The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required.
What You'll Do:
Set up, operate, and break down AV equipment for live and hybrid events.
Provide technical support for video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex).
Operate cameras, switchers, microphones, projectors, and audio mixers.
Collaborate with internal stakeholders and external vendors to ensure seamless event execution.
Troubleshoot AV issues in real-time during events.
Maintain and inventory AV equipment.
Support pre-event testing and rehearsals.
Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
Act as the liaison between the on-site team and Diversified Service management.
Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting.
Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues.
Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users.
Daily/weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
Biannual preventative maintenance of rooms at the designated client site.
Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems.
Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies. Manage the daily activities of configuration and operation of AV/multi-media systems.
Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions.
Provide assistance to users in accessing, using, and diagnosing AV/multi-media systems.
Track, update, and report on AV ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics.
Interface with client executive and "C" level personnel in a highly professional manner.
Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
Collaborate with local Service management concerning actions, including but not limited to end-user provided training.
Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.
Participate, as needed, in Client escalations/analysis requests.
Follow all safety procedures and always adhere to the customer's security and confidentiality policies.
Communicate effectively with the client and Diversified remote team to inform the ticket resolution progress.
Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team
Ability to find creative in the moment solutions to break fix problems, so meetings can continue to operate while searching for a long term solution
What You'll Bring:
Education & Certifications:
HS Diploma/ GED
Required Skills/Qualifications:
5+ years of experience in AV production and enterprise level AV support
CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.)
Proficiency with AV hardware (e.g., PTZ cameras, audio mixers, video switchers).
Experience with video conferencing platforms and streaming tools.
Familiarity with corporate environments and executive-level support.
Excellent communication and customer service skills.
Experience with hybrid event platforms and webinar production.
Knowledge of AV over IP systems and digital signage.
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Competencies in Video Conferencing products (Cisco preference)
Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
Competencies in Crestron and Extron control systems (trouble shooting, basic communication concepts and protocols)
Basic wiring skills
Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
Experience with major industry manufacturers including QSC, Crestron, Extron, Cisco, Microsoft, Biamp, Shure, and/or Poly
Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word)
Must present well as client facing and working with high level executives within high pressure meeting situations
Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients
If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary.
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places
Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time
Must pass a background screen and drug test.
What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:
Multiple medical plan options to suit your family's needs
Dental (including orthodontic coverage) and vision plans
Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401k with Employer Match
Paid Time Off and Paid Holidays
Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
Commuter Benefits
And much more
To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Sumter, SC
Competitive Salary [
about
$180K] Full Benefits, World Class, Global
This role serves as a strategic partner to plant leadership, driving operational excellence and end-to-end supply chain integration across a high-volume medical device manufacturing environment. The Director will play a pivotal role in aligning supply chain strategy with plant performance goals, supporting long-term growth and organizational leadership, as well as ensuring the right customer experience by delivering products on time and in full to Hub DCs. The role also requires strong financial acumen to ensure cost-effective operations and alignment with plant profitability goals.
Experience with: Planning//Procurement//Master Data//SAP/ERP//Product Sorting//Sterilization
Shipping//End to End Supply Chain Leadership//Transformative Leader
The Director, Supply Chain is a senior leadership role within the manufacturing facility, responsible for leading and integrating all aspects of the supply chain to support operational excellence, customer satisfaction, and strategic growth. This role encompasses end-to-end supply chain management including SIOP, demand forecasting, supply planning, inventory optimization, purchasing, sterilization, logistics, and master data governance.
Primary Responsibilities
Strategic Leadership and Planning
Looking for a transformative leader that has end-to-end supply chain experience with an emphasis on building the infrastructure in Sumter!
Lead the site supply review and capacity planning process.
Partners with Global Supply Chain who own the full SIOP and SIOE processes, ensuring production requirements are aligned, planned and site supply risks are mitigated.
Ensure capital/` are reflected accurately for integrated supply chain planning.
Drives site ERP system usage ensuring timely transactions.
Ensures raw material and component availability while mitigating obsolescence.
Manufacturing Plant Integration: Collaborate closely with Plant Manager and senior operations leaders to ensure supply chain strategies directly support plant performance, capacity expansion, and long-term operational goals.
Act as a key contributor to plant-wide strategic initiatives, including productivity, quality, and cost optimization.
Collaborate with plant operations, engineering, and quality teams to ensure supply chain processes support manufacturing excellence.
Drive continuous improvement initiatives using Lean and Six Sigma methodologies.
Lead efforts to resolve customer service issues in coordination with cross-functional teams.
Represent the plant in divisional and corporate forums, ensuring strategic alignment.
Operational Excellence: Lead cost optimization initiatives across procurement, inventory management, and logistics to support plant financial goals.
Analyze and manage supply chain budgets, capital expenditures, and cost-to-serve metrics to ensure alignment with organizational financial targets.
Oversee purchasing of raw materials, components, MRO, and capital equipment.
Ensure planning processes align with global supply chain and plant efficiency goals.
Manage master data systems and ensure compliance with ISO/QSR/SOX standards.
Optimize sterilization and shipping operations to protect product flow and plant bottlenecks.
Team Leadership and Development: Develop future operations and supply chain leaders through mentorship, coaching, and succession planning.
Supervision - This position has the following level of supervision:
Exempt Associates:
Procurement/Planning Manager - 9 direct reports
Outbound Supply Chain/Operations Manager - 26 direct reports. (25 hourly; 1 exempt)
Sterilization Supervisor - 9 hourly direct reports.
Materials Flow Manager
Qualifications and Requirements
Bachelor's degree in business, Operations Management, Industrial Engineering, Supply Chain or Logistics; Master's or MBA preferred.
Minimum 15 years of experience in manufacturing, with at least 10 years in supply chain leadership roles.
Experience leading a manufacturing site or large production operation.
Certified in Production and Inventory Management (CPIM) preferred.
Lean or Operational excellence experience preferred.
Strong ERP/APS/MRP systems background; SAP and APRISO proficiency required.
Strong financial acumen with demonstrated experience in budget management, cost analysis, and financial forecasting.
Ability to translate operational metrics into financial impact and drive decisions that support business performance.
CONTACT/SEND RESUME:
Bill Marek - CEO
************
***********************
WWW.VPRECRUITERS.COM
$180k yearly 4d ago
Environmental Health Safety Specialist
Briess Malt & Ingredients Co 3.8
Manitowoc, WI job
Assist in the development of, as well as enforce company health and safety guidelines. Individual will also inspect workspaces to ensure they are up to safety standards, as well as provide safety orientation and on-going training.
TYPICAL JOB DUTIES:
Assists in the development and implementation of environmental, health and safety programs, policies, procedures and provide training to all employees on compliance requirements.
Conduct hazard analysis, provide safety statistics and recommend corrective measures and plan modifications.
Investigate accidents to determine the cause and prepare the necessary reports and otherwise maintain constant surveillance to detect unsafe conditions and recommend corrections.
Coordinate the activities of the safety committee and all safety regulatory compliance requirements while creating a culture of employee engagement.
Runs emergency drills to gauge employee readiness.
Conduct periodic inspections of all equipment to ensure conformity with safety regulations, use of personal equipment, machine guards, etc.
Assists in environmental oversite, monitoring, and recordkeeping of programs required.
Process workers compensation documentation.
Maintain relative safety logs and metrics including the OSHA required logs.
Assist in emergency response and provide first aid guidance.
Is responsible for adhering to all rules, regulations, policies, programs and related Quality Management System including SQF, HACCP and GMP to ensure safety and quality of products.
EDUCATION and/or EXPERIENCE:
Bachelor's degree in safety, environmental science, or related field required.
Certified Safety Professional status preferred.
0-5 years experience; or equivalent combination of education and experience .
A background in implementing behavioral-based safety techniques preferred.
This position requires 20% - 30% day travel to our manufacturing locations in Wisconsin.
Working knowledge with Microsoft Office.
$45k-62k yearly est. 2d ago
Engagement Manager - AI Agents
Zoomcar 4.2
Redwood City, CA job
About Us
Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business.
Observe.AI combines advanced speech understanding, workflow automation, and enterprise‑grade governance to execute end‑to‑end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management.
Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel.
Why Join Us
As an Engagement Manager for AI Agent deployments, you'll own how we implement VoiceAI and ChatAI for our enterprise customers - from strategy through execution. Your job is to make every deployment smooth, high‑impact, and set up for long‑term success.
This role blends program leadership, customer strategy, and value realization. You'll guide complex rollouts, coordinate across multiple teams, manage risks, and ensure every launch delivers clear, measurable outcomes.
What you'll be doing
Lead End-to-End AI Agent Delivery:
Own AI Agent deployments from kickoff → design → build → testing → go‑live → hypercare → optimization.
Conduct business and technical discovery to deeply understand customer workflows, KPIs, and success criteria.
Orchestrate a Cross-Functional Delivery Pod:
Lead a matrixed delivery team including Experience Designers, AI Agent Engineers, and Telephony Engineers.
Coordinate with Engineering on feature gaps, technical escalations, and roadmap alignment.
Drive Customer Outcomes & Long-Term Success:
Own the success of multi‑phase AI transformation programs.
Post-go live, act as the customer's primary AI Agent program lead - running QBRs, tracking KPIs, and driving continuous value.
Establish Scalable Processes & Governance:
Create and refine playbooks, delivery templates, evaluation frameworks, UAT processes, hypercare models, and best practices
Ensure compliance with testing, evaluation frameworks, UAT processes, and deployment checklists.
Manage timelines, deliverables, documentation, and cross‑functional dependencies for multiple concurrent customer programs.
Customer Enablement & Training:
Guide customers through operational readiness, change management, and best practices for scaling AI within their contact centers.
Be the Face of AI Strategy for Enterprise Customers:
Present confidently to frontline leaders, IT executives, and C‑suite stakeholders.
Translate complex AI/technical concepts into business outcomes and guide customers through AI maturity and transformation journeys.
What you'll bring to the role
5+ years in enterprise customer delivery, professional services, program management, or consulting (SaaS, AI, CX, digital transformation, or contact center domains preferred)
Proven success leading complex enterprise implementations with cross‑functional and executive stakeholders.
Strong understanding of contact center KPIs like containment, AHT, CSAT, NPS, and how they influence AI Agent projects.
Comfort leading customer‑facing discussions - from deep technical troubleshooting to weekly project demos.
Demonstrated ability to manage multiple projects simultaneously in fast‑paced, evolving environments.
Excellent communication, training, documentation, and relationship‑building skills.
Bonus points for:
Experience with Conversational AI, VoiceAI, RAG systems, or NLU/NLP platforms.
Hands‑on experience to CCaaS platforms (Genesys, NICE, Amazon Connect, Five9, Talkdesk, Zoom Contact Center).
Perks & Benefits
Competitive compensation including equity
Excellent medical, dental, and vision insurance options
Flexible time off
10 Company holidays + Winter Break and up to 16‑weeks of parental leave
401K plan
Quarterly Lifestyle Spend
Monthly Mobile + Internet Stipend
Pre‑tax Commuter Benefits
Salary Range
The base salary compensation range targeted for this full‑time position is $133,000-$149,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non‑traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit ***************
#LI- Redwood City, CA (Hybrid)
#J-18808-Ljbffr