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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $80,538 | $38.72 |
| 2 | Boston, MA | $72,236 | $34.73 |
| 3 | Wilmington, DE | $70,769 | $34.02 |
| 4 | West Hartford, CT | $64,787 | $31.15 |
| 5 | Bethesda, MD | $64,360 | $30.94 |
| 6 | Nashua, NH | $64,012 | $30.77 |
| 7 | Colchester, VT | $55,052 | $26.47 |
| 8 | Glenview, IL | $47,176 | $22.68 |
| 9 | Cincinnati, OH | $46,163 | $22.19 |
| 10 | San Diego, CA | $45,698 | $21.97 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $90,112 | $43 | - |
| 2 | Service Desk Associate | $87,023 | $42 | - |
| 3 | Service Officer | $74,865 | $36 | - |
| 4 | Service Advisor | $68,172 | $33 | - |
| 5 | Customer Service Professional | $66,486 | $32 | - |
| 6 | Service Consultant | $65,105 | $31 | - |
| 7 | Service Writer | $63,643 | $31 | - |
| 8 | Special Service Associate | $62,691 | $30 | - |
| 9 | Senior Service Representative | $59,143 | $28 | - |
| 10 | Client Service Specialist | $57,599 | $28 | 10 |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Citi | $89,432 | $43 | 11 |
| 2 | American Express | $81,749 | $39 | 14 |
| 3 | AIG | $77,660 | $37 | 3 |
| 4 | Morgan Stanley | $77,407 | $37 | 164 |
| 5 | Raymond James Financial | $71,075 | $34 | 140 |
| 6 | Edward Jones | $69,440 | $33 | 3 |
| 7 | Northwestern Mutual | $56,053 | $27 | 14 |
| 8 | Thrivent | $39,424 | $19 | 8 |
| 9 | Prudential Financial | $39,215 | $19 | 1 |
| 10 | MFS Investment Management | $38,326 | $18 | 1 |
| 11 | MassMutual | $37,132 | $18 | 3 |
| 12 | Charles Schwab | $36,728 | $18 | 63 |
| 13 | USAA | $35,586 | $17 | 8 |
| 14 | MetLife | $34,605 | $17 | 33 |
| 15 | Principal Financial Group | $34,535 | $17 | 9 |
| 16 | The PNC Financial Services Group | $33,670 | $16 | 117 |
| 17 | Lincoln Financial Group | $28,797 | $14 | - |