Assistant store manager/operations manager job description

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.

We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as an Assistant Store Manager, Operations.

You are our merchandising visionary-and the leader of our back-of-house operations. Under the direction of the Store Manager and in partnership with the Assistant Store Manager, Visual, you lead the merchandising team to set the stage for all store activities through an organized storeroom and accurate inventory. Both creative and strategic, you have a passion for logistics and energetic attitude to plan and communicate the overall merchandise design vision to your team. With an interest in leading store operations, you're a master of efficiency, ensuring things run smoothly in the back of the store as well as the front. You lead, direct and delegate the flow of product from receiving to the sales floor. Mentorship is also key. You lead, educate and empower your team to deliver great service to their internal and external customer while encouraging professional development.
What you'll do:

Leadership

+ In collaboration with the Store Manager, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.

+ Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.

+ Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.

Job Knowledge

+ Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Manager on Duty (MOD).

+ Collaborate with Store Manager and other functional Assistant Store Managers during new season planning and execution.

Results Oriented

+ Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.

+ Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.

Communication/Teamwork

+ Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.

+ Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

What you'll bring:

+ Your sense of personal style with a discerning eye and passion for design and home furnishings

+ 2+ years customer service or retail leadership experience

+ High school diploma/GED or equivalent, Associate degree or equivalent preferred

+ Strong communication, interpersonal, and problem solving skills

+ Strong delegation skills in support of execution and driving results

+ Proven ability to build a culture focused on success and teamwork

+ Availability to work days, evenings and weekends, including Saturday and Sunday in some weeks

+ Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends

+ Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night

Minimum Starting Rate: 23.00

Up to: 32.50

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.
About the Team

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Assistant Manager, OMNI Operations role

You will be driving incremental sales and ensuring profitability through the effective management of in-store order fulfillment via Omni channels. You will support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with guests. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

Responsibilities

* Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation)
* Identify, execute and maintain shipping in and shipping out lanes in the stock room. Utilize additional pop up tables, carts and or baker's racks as needed
* Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment
* Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establishes daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs)
* Champions all safety best practices. Maintains and executes all safety binder requirements: hosting monthly safety meetings, ensuring tools and resources (ladders, box cutters, etc.) are in working condition, and ensures all associates have completed ladder safety training
* Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy

Criteria

* Excellent communication, organization and leadership skills
* Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
* Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
* Ability to independently lead self and others to achieve results
* 2-3 years of previous retail sales experience or management experience in a customer service related field. Omni channel fulfillment experience a plus!

Physical Requirements

* Must be able to be mobile on the sales floor for extended periods of time
* Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
* Full time associates are expected to have open availability to meet the needs of the business.
* Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday).

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences-whatever they may be-are valued, explored and appreciated.

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

* A generous discount on all Williams-Sonoma, Inc. brands
* A 401(k) plan and other investment opportunities
* A wellness program that supports your physical, financial and emotional health
* Paid vacations and holidays (full-time)
* Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

Your Journey in Continued Learning

* Individual development plans and career pathing conversations
* Annual performance appraisals
* Cross-brand and cross-functional career opportunities
* Online learning opportunities through brand specific resources and WSI University
* Leadership development opportunities

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

San Francisco Locations:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances, the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Kohl's mission is to inspire and empower families to lead fulfilled lives; you are at the forefront for bringing this into action. You will create a first-class omnichannel experience by promoting a hospitality mentality in all areas of the store for Kohl's Customers and Associates. You will play a large part in driving store sales and profit by ensuring customer satisfaction and brand standards through the hiring, training and development of associates in customer engagement, operations and merchandise presentation.
KEY RESPONSIBILITIES

PRIMARY RESPONSIBILITIES

+ Recruit, interview and hire talent

+ Collaborate with the store executive team to develop and execute associate retention strategies

+ Foster a collaborative and engaged environment, addressing and managing associate concerns

+ Communicate and educate associates on key priorities to support Sales, Service and Loyalty

+ Continuously develop and coach all associates, including appraising their performance for the purpose of recommending and executing on promotions or other changes in position

+ Ensure associates adherence to Kohl's policies and procedures

+ Create a hospitality mentality among all associates on the sales floor, creating a best in class customer experience

+ Maintain a customer-ready store environment, ensuring associates are responsible for maintaining high standards of recovery and merchandising

+ Make informed decisions to support store expense management (e.g. payroll, productivity, shortage)

+ Assist and guide associates on the point of commerce process

+ Lead the execution on all merchandising directives

+ Demonstrate product knowledge, understanding customer demand and merchandising best practices to recommend selection and placement

+ Collaborate with fellow store executives to identify trends and opportunities to make business recommendations

+ Assess and allocate resources to support business and workload demands

+ Control the flow of merchandise by ensuring associates are replenishing merchandise, making products readily available to customers

+ Exercise good judgment and discretion in making necessary management decisions

As an Assistant Store Manager, you are a part of the store executive team and will be in charge of one or more departments as well as various functional areas throughout the store. The performance of your key responsibilities is necessary to the success of the store. You will also have a significant role in leading associate development as well as assessing and evolving your own development. The manner in which you perform these responsibilities will vary depending upon on many factors, including the store at which you work, the composition of the store team, the departments or areas that you oversee and your experience. This is a salaried, full-time position; the number of hours may vary from week to week.

KEY QUALIFICATIONS

REQUIRED

+ Multiple years experience managing a significant retail volume in a fast paced customer service environment

+ Demonstrated ability to lead and develop a large team of associates

+ Anticipate challenges and obstacles developing solutions to these problems

+ Experience working in a fast paced and changing environment

+ Experience working with all levels of management, building partnerships

+ Strong organizational skills with the ability to multi-task

+ Open and close the store on an as needed basis

+ Ability to occasionally work overnight

SPECIAL REQUIREMENTS

+ Ability to lift 50 pounds on an occasional to frequent basis

+ Ability to spend up to 100% of work time standing or moving about the sales floor

+ Physical activity includes bending, stopping, lifting, climbing, carrying, walking and/or reaching on a frequent basis

Pay Range: $50,500.00 - $80,600.00

Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).