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Assistant store manager/operations manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Karen Kus,
Nina Woodard
Assistant store manager/operations manager example skills
Below we've compiled a list of the most critical assistant store manager/operations manager skills. We ranked the top skills for assistant store manager/operations managers based on the percentage of resumes they appeared on. For example, 9.1% of assistant store manager/operations manager resumes contained front end as a skill. Continue reading to find out what skills an assistant store manager/operations manager needs to be successful in the workplace.

15 assistant store manager/operations manager skills for your resume and career

1. Front End

Here's how assistant store manager/operations managers use front end:
  • Manage front end and back end operations by minimizing shrink and maximizing profitability.
  • Focus areas included leading grocery team, entertainment, front end, inventory management team and first and second shift teams.

2. Store Operations

Here's how assistant store manager/operations managers use store operations:
  • Maximize profitability of store operations, maintain an organized stockroom and ensure a clean and customer friendly store environment.
  • Trained in all store operations areas including merchandise ticketing/receiving, building maintenance, and POS/pricing integrity.- Additional -

3. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how assistant store manager/operations managers use loss prevention:
  • Total store loss prevention and all human resource responsibilities to include hiring and benefits administration.
  • Directed human resources, credit/customer service, shipping/receiving, loss prevention, maintenance/building operations.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how assistant store manager/operations managers use sales floor:
  • Supported operations monitoring continuous flow of merchandise from truck to sales floor, and maintaining accurate inventory levels of all units.
  • Collaborated with merchandising departments and Receiving department to achieve a more efficient and manageable flow of inventory on the sales floor.

5. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how assistant store manager/operations managers use direct supervision:
  • Direct supervision of four Production Supervisors*Manage the Production Planning Department
  • Direct supervision of shoplifting prevention and apprehension program.

6. Store Associates

Here's how assistant store manager/operations managers use store associates:
  • Maintain discretion and confidentiality of all store associates.
  • Supervised department managers, coordinators and store associates.

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7. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how assistant store manager/operations managers use human resources:
  • Adhered to all company and government regulations in regard to human resources and facility operations.
  • Facilitated daily human resources and operations activities to ensure compliance.

8. Retail Store

Here's how assistant store manager/operations managers use retail store:
  • Provided feedback, development, and growth opportunities to employees, focusing on producing the next team of retail store leaders.
  • Manage the overall daily operation of a retail store, including supervising, coaching, observing and disciplining store employees.

9. Inventory Control

Here's how assistant store manager/operations managers use inventory control:
  • Ensured product was correctly received, inventoried, and merchandised using corporate guidelines and proprietary inventory control software.
  • Coordinate communication between the store and central distribution and the corporate inventory control department.

10. Direct Reports

Here's how assistant store manager/operations managers use direct reports:
  • Developed direct reports by delegating tasks and responsibilities.
  • Developed direct reports to supervisory and management positions.

11. Operational Standards

Here's how assistant store manager/operations managers use operational standards:
  • Ensured service, merchandising, and operational standards were met through company-defined practices and processes.
  • Established Operational Standards of Excellence and conducted monthly audits to ensure adherence; communicating results to Executive and District team.

12. Facilities Maintenance

Facilities maintenance is the art of keeping a building, structure, or office in an appropriate working condition. The maintenance activities can include keeping the place clean and tidy, monitoring the work, ensuring the workers or employees follow all the rules and regulations, and maintaining a sustainable and environmental-friendly workflow.

Here's how assistant store manager/operations managers use facilities maintenance:
  • Provide facilities maintenance by ordering equipment and scheduling technicians.
  • Oversee Back of House (Receiving), Markdowns, facilities maintenance, and assist in hiring and orientation.

13. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how assistant store manager/operations managers use product knowledge:
  • Communicate directly with corporate Help Desk/Customer Service increasing product knowledge, and expediting problem resolutions.
  • Co-authored a zero cost company training initiative that would increase associate product knowledge.

14. Inventory Management

Here's how assistant store manager/operations managers use inventory management:
  • Served as district trainer for several key areas throughout store, including financial accountability, shrinkage accountability, and inventory management.
  • Maximized sales performance through business trend analysis, inventory management, and merchandising decisions.

15. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant store manager/operations managers use customer service:
  • Directed management and supervision of all non-selling related operations facilitating store's ability to drive sales and provide superior customer service.
  • Developed and leveraged strong business relationships with 3rd party vendors for the purpose of increasing customer service levels and sustained profitability.
top-skills

What skills help Assistant Store Manager/Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on assistant store manager/operations manager resumes?

Karen KusKaren Kus LinkedIn profile

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What assistant store manager/operations manager skills would you recommend for someone trying to advance their career?

Nina WoodardNina Woodard LinkedIn profile

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young assistant store manager/operations managers need?

Craig Nathanson Ph.D.Craig Nathanson Ph.D. LinkedIn profile

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for an assistant store manager/operations manager stand out to employers?

Dr. Mary Kern Ph.D.Dr. Mary Kern Ph.D. LinkedIn profile

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all assistant store manager/operations managers possess?

Steven BauerSteven Bauer LinkedIn profile

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.
Do you want to know more?
Read more about what experts have to say about assistant store manager/operations manager

List of assistant store manager/operations manager skills to add to your resume

Assistant store manager/operations manager skills

The most important skills for an assistant store manager/operations manager resume and required skills for an assistant store manager/operations manager to have include:

  • Front End
  • Store Operations
  • Loss Prevention
  • Sales Floor
  • Direct Supervision
  • Store Associates
  • Human Resources
  • Retail Store
  • Inventory Control
  • Direct Reports
  • Operational Standards
  • Facilities Maintenance
  • Product Knowledge
  • Inventory Management
  • Customer Service
  • Store Sales
  • Safety Standards
  • Business Operations
  • Customer Satisfaction
  • Performance Management
  • KPI
  • Cash Handling
  • ASM
  • Drive Sales
  • Kronos
  • Office Operations
  • Sales Associates
  • Store Standards
  • Payroll Budgets
  • Store Profitability
  • POS
  • Sales Trends
  • Freight Flow
  • Depot
  • Customer Complaints
  • Expense Management
  • Performance Reviews
  • Petty Cash
  • Store Maintenance
  • Operational Processes
  • Bank Deposits
  • Performance Evaluations
  • Customer Issues
  • Sales Reports
  • Financial Performance
  • Store Appearance
  • Sales Volume
  • Cash Control
  • Customer Inquiries

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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