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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Santa Ana, CA | $47,349 | $22.76 |
| 2 | Warwick, RI | $46,866 | $22.53 |
| 3 | Omaha, NE | $40,626 | $19.53 |
| 4 | Rochester, NY | $40,320 | $19.38 |
| 5 | Nashville, TN | $37,223 | $17.90 |
| 6 | Lewisville, TX | $37,097 | $17.84 |
| 7 | Tampa, FL | $36,280 | $17.44 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $114,880 | $55 | - |
| 2 | Customs Consultant | $90,100 | $43 | - |
| 3 | Customer Care Consultant | $75,172 | $36 | - |
| 4 | Customer Account Executive | $70,838 | $34 | - |
| 5 | Customer Relationship Specialist | $65,314 | $31 | - |
| 6 | Customer Retention Representative | $61,030 | $29 | - |
| 7 | Customer Solutions Specialist | $60,950 | $29 | - |
| 8 | Specialist | $58,463 | $28 | - |
| 9 | Business Representative | $55,458 | $27 | - |
| 10 | Customer Service Professional | $53,460 | $26 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | VMware | $67,632 | $33 | - |
| 2 | Planview | $60,513 | $29 | - |
| 3 | Citrix | $58,423 | $28 | - |
| 4 | Synopsys | $54,036 | $26 | 1 |
| 5 | Epicor | $49,724 | $24 | - |
| 6 | Rambus | $49,527 | $24 | - |
| 7 | Xpedite Systems Ltd | $49,240 | $24 | - |
| 8 | Juniper Networks | $46,759 | $22 | - |
| 9 | Informix | $41,391 | $20 | - |
| 10 | Fortinet | $41,388 | $20 | 11 |
| 11 | Mobius Management Systems | $40,505 | $19 | - |
| 12 | Imperva | $40,219 | $19 | - |
| 13 | WorkForce Software | $39,564 | $19 | - |
| 14 | Iconoculture | $39,071 | $19 | - |
| 15 | True Influence | $38,656 | $19 | - |
| 16 | Aternity | $38,524 | $19 | - |
| 17 | Neverfail | $38,370 | $18 | - |
| 18 | F5 | $37,953 | $18 | - |
| 19 | Proofpoint | $37,564 | $18 | - |
| 20 | AvePoint | $34,098 | $16 | 2 |