Atento Puerto Rico, Inc. jobs in Miramar, FL - 1186 jobs
(Social Media) Content Writer
Atento 4.4
Atento job in Miramar, FL
Content Writer - BPO Atento Miramar, Florida, United States (On-site) Full Time We are Atento, a multinational company that provides Consulting, BPO, and Contact Center services, with a presence in more than 13 countries, and is recognized as one of the 25 best in the world, according to the Great Place to Work Ranking.
Job Responsibilities:
* Develop written content for our Business Help Center that teaches people how to use the platform for Business monetization products.
* Work directly with Product Marketing Managers to develop new product support content, like Help Center articles, chatbot replies, and " how to" videos.
* Review and edit internal and external content created by Product Marketing Managers to ensure they are plainly written, jargon-free, and follow any required style guides and standards.
* Maintain various content databases ensuring they are always up-to-date and looking for ways to improve the efficiency of content storage.
* Support the Product Education team across any projects that may arise.
* Among others activities.
To standing out in this role is Necessary:
* Bachelor´s degree or equivalent practical Experience
* At least 2 years of professional writing experience.
* A portfolio with writing samples.
* Familiarity with paid social media marketing, eCommerce, and digital advertising.
* Experience working with ad platforms or other advertising products.
* Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
* Ability to build relationships with various stakeholders across different departments.
* Ability to take/ask for feedback and integrate proactively to make continuous improvements.
* Strong written and spoken communication skills.
Atento is an award-winning global CX solutions company that creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$38k-58k yearly est. 52d ago
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Subject Matter Expert (INTERNAL ONLY)
Atento 4.4
Atento job in Miramar, FL
Propose a functional operational structure to deliver the following outcomes:
Manage and Report Pillar Performance - (Supervisors)
Have good product knowledge to apply root cause analysis and provide support to agents in handling difficult/escalated cases/tickets.
Drive team's efficiency and proficiency through 1:1 coaching sessions & quartile management approach based on observations and QA evaluation results.
Report updates (highlights low lights, help needed) items.
Report performance trends and drivers of such trends.
Work closely with workforce to ensure tickets are handled within SLA.
Manage ticket queue/assignment when WF is out of shift.
Communicate such reports with TikTok counterpart.
Subject Matter Expert per Pillar - (Senior Agents)
Master the process and procedures discussed in training.
Answer questions and provide support to specific pillar related questions from both sites.
Have good product knowledge to apply root cause analysis and provide support to agents to close tickets.
Communicate such “product specific updates/issues” with TikTok counterpart
Train Incoming agents per pillar - (Trainers)
Expert POC that has the skills to conduct training and would have expertise on the assigned pillar.
Ensure that the structure covers both Miramar and Barcelona sites.
$72k-110k yearly est. Auto-Apply 60d+ ago
Pre- billing Specialist
Amr 4.0
Pompano Beach, FL job
Prebilling Specialist
On Site: 2500 NW 29th Manor, Pompano Beach, FL 33069
Hourly Compensation: $18/hr
Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark in meaningful work that will make an impact on you and the customers we service. View our employees' stories on how we provide care to the world at *************************
The POD Specialist is responsible for authorization management of non-emergency transports. POD Specialists work with Communications, Operations, payors, and billing to ensure appropriate paperwork is obtained before or around the time of the patient's transport.
Summary / Responsibilities:
• Work with Communications to provide guidance on non-emergency transports and required paperwork and/or authorizations.
• Review non-emergency transports to identify appropriate payor and determine if an authorization is required.
• Follow established processes to request and/or obtain authorizations for non-emergency transports.
• Work with Communications to ensure adequate and appropriate levels of service are dispatched for non-emergency transports.
• Manage Authorization work bin to ensure payor requirements are met.
• Process customer complaints quickly by receiving, investigating, redirecting or, resolving the issue.
• Develop and sustain excellent working relationships with AMR professionals (e.g., Operations, Business Development, IT and Finance), as well as with the Company's clients, payors, consultants, banks and financial intermediaries and government agencies.
Qualifications:
• High School diploma or GED required; EMT certification/licensure or medical experience preferred.
• Work with computer programs and software preferred; work with general public preferred; experience in medical industry preferred.
• General knowledge of medical and insurance industry terminology preferred.
• Knowledge of Medicare and Medicaid guidelines related to ambulance billing preferred.
• Knowledge of HIPAA, Sarbanes-Oxley and other critical governmental regulations within one (1) month of hire date.
The application window for this position is anticipated to close on December 30, 2025.
Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
More Information about this Job:
Check out our careers site
benefits page
to learn more about our benefit options.
$18 hourly Auto-Apply 4d ago
Client Success Manager
Granite Communication and Security LLC 4.7
Lutz, FL job
The Client Success Manager serves as the primary point of contact for property owners and stakeholders who rely on our ISP, VoIP, CCTV, and Access Control services. This role ensures high-quality customer experience by providing responsive support, clear communication, and efficient issue resolution. The ideal candidate is technically inclined, detail-oriented, and passionate about delivering exceptional service.
Key Responsibilities:
Client Support & Communication
Collaborate directly with assigned client teams and third-party technology vendors to:
Gather detailed integration requirements and document specifications.
Understand client systems, workflows, and operational environments related to integrations.
Translate client business needs into clear and actionable technical requirements for internal teams.
Facilitate communication between clients, vendors, and internal stakeholders to:
Provide status updates, manage expectations, and escalate issues as necessary.
Assist clients in navigating integration onboarding and issue resolution processes.
Maintain and enhance existing integrations, ensuring continued performance and alignment with client needs.
Contribute to process improvements related to integration lifecycle management.
Respond to service inquiries from owners via phone, email, and ticketing systems with professionalism and urgency.
Manage inbound and outbound communications to ensure clients are updated throughout the service process.
Maintain a customer-first mindset, ensuring all interactions are handled with empathy and ownership.
Technical Assistance & Issue Resolution
Troubleshoot basic issues related to ISP connectivity, VoIP services, CCTV systems, and Access Control devices.
Gather detailed information to escalate technical issues to the appropriate internal teams when needed.
Coordinate service appointments, technician dispatches, and follow-ups until resolution.
Document all reported issues, resolutions, and customer notes with accuracy and clarity.
Service Coordination
Assist in onboarding new owners to our services, including explaining features, setup requirements, and expectations.
Work cross-functionally with technical teams, field technicians, and management to ensure timely service delivery.
Monitor service queues and ensure service-level agreements (SLAs) are met.
Client Experience & Quality Assurance
Identify patterns in client concerns and communicate opportunities for improvements to management.
Contribute to process enhancements that improve service efficiency and client satisfaction.
Maintain up-to-date knowledge of all company services, equipment, and system updates.
Qualifications:
Required
Experience in previous sales support role.
Project management support role experience.
Resilient and proactive communication and coordination with our clients.
Clear and precise interpersonal skills, including the ability to build positive relationships, collaborate effectively with diverse teams, and communicate clearly with stakeholders.”
Strong customer service skills with the ability to communicate clearly and professionally.
Basic technical understanding of Internet services, VoIP systems, CCTV camera setups, or access control equipment (training provided).
Ability to multitask, prioritize, and remain calm in fast-paced environments.
High attention to detail and strong problem-solving skills.
Preferred
Previous experience in telecom, IT, property technology, or security systems. (training provided)
Familiarity with general 3rd party software and the ability to learn it quickly.
Job Type: Full-time, On-site, No hybrid or remote available.
Pay: $75,000 to $85,000 annually DOE.
Expected hours: 40 to 45 hours per week.
Benefits:
Dental insurance
Health insurance
Vision insurance
Paid Time Off
Experience level:
2+ years
Ability to commute/relocate:
Lutz, FL 33548: Reliably commute or planning to relocate before starting work (Required)
$75k-85k yearly 4d ago
Terminal Associate (Heavy Equipment Operator)
GCI Materials, Inc. 4.7
Tampa, FL job
Reporting to the Terminal Supervisor, this position is responsible for supporting the day-to-day operations of our Cement and Aggregates Terminal. This is an operator role requiring strong mechanical and troubleshooting abilities, as well as hands-on heavy equipment experience (including operation of front-end loaders and similar equipment). The position plays a key role in ensuring safe, efficient, and continuous terminal operations.
KEY ACCOUNTABILITIES
Machine Operator Duties (
Duties include but are not limited to)
:
Ensure strict compliance with all safety procedures.
Operates a loader, straight or an articulated rubber-tired tractor-type vehicle, equipped with a front-mounted hydraulically powered bucket or scoop, to lift and transport bulk materials, to feed conveyors, hoppers, or chutes, and to load trucks.
Perform the loading and unloading of cement/aggregate products from or to ships, barges, railcars or bulk trucks.
Coordinate bulk loading activities with customer drivers and sales personnel.
Inspect railcars and bulk trucks prior to loading.
Operate locomotive, or car puller to move or position railcars in place for loading or unloading or to transfer railcars to switching tracks.
Operate front end loader, forklift, manlift, and other mobile equipment as required.
Operate controls to convey proper cement/aggregate product to railcar or bulk truck. Close hatches on railcars and seals.
Perform the loading and unloading of aggregates from ship to yard. Load aggregates into customer trucks.
Ensure customer orders are filled accurately.
Promptly address customer concerns and refer more complex problems to supervisor for resolution.
Ensure shipping and receiving paperwork is completed accurately and on a timely basis.
Ensure housekeeping at the facility is maintained to the highest standard.
Mechanical Maintenance Duties: (
Duties include but are not limited to)
:
Performs routine maintenance on the loader, such as lubricating, fueling, greasing, blowing out filters, check fluid levels, and cleaning.
Ensure preventive maintenance and repairs are executed on terminal equipment and activities are logged.
POSTION REQUIREMENTS
MUST have heavy equipment experience (e.g., front-end loader, excavator, backhoe, bulldozer, etc.)
Previous experience in cement or related industry a plus
Previous or current Front-End Loader certified (or able to be certified)
MUST be capable of working extended hours and weekends (per schedule).
Capable of accessing heights - top of railcars, stairways to silo top elevations, etc.
PLC experience a plus
Clerical skills a plus
Must be able to pass TSA security requirements to obtain TWIC card.
Demonstrated commitment and ability to follow safe working practices and in a team environment.
Demonstrated organizational and communication skills.
Demonstrated technical knowledge, hardware and software, with computers; MS Office products and SAP preferred.
EDUCATION
High School Diploma or GED equivalent.
LOCATION
Tampa, Florida
EEO: Cementir Holding USA is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other classes. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations form or by contacting our HR department.
$25k-35k yearly est. 2d ago
Executive Assistant to the C-Suite/Chief of Staff
Granite Communication and Security LLC 4.7
Tampa, FL job
The Executive Assistant to C-Suite/Chief of Staff is an exempt position critical in supporting C-Suite Executive and assisting with overseeing the organization's operations. This position serves as a key advisor and right-hand person to the C-Suite Executive, responsible for driving strategic initiatives, enhancing organizational performance, facilitating communication across departments, fostering innovation, and ensuring smooth execution of the company's vision by overseeing projects and aligning teams to achieve organizational goals. Representing executives to others, arranging travel and correspondence, scheduling meetings, and providing information management support. Critical responsibility will be to limit overload to ensure communication lines are fast and effective and all incoming and outgoing correspondence is properly routed or handled in a timely and professional manner.
Executive Support & Communication:
Serve as the primary point of contact for all professional communication on behalf of C-Suite executive.
Draft and proofread high-volume emails, letters, and professional documents.
Coordinate with internal and external stakeholders for seamless communication.
Manage the C-Suite's calendar, meetings, appointments, and travel arrangements.
Ensure the C-Suite is fully prepared for meetings and engagements.
Supervise a team of four admins, delegate tasks, and ensure project deadlines are met.
Strategic Planning & Operations:
Collaborate with the C-Suite and executive team to develop and implement strategic goals.
Align initiatives with the organization's mission and long-term vision.
Prepare progress and outcome reports for stakeholders.
Guide, coach, and evaluate staff performance while implementing capacity-building initiatives.
Project & Performance Management:
Oversee planning, execution, and completion of key projects within scope, time, and budget.
Implement agile project management frameworks to improve operational efficiency.
Develop and monitor key performance indicators (KPIs) to track organizational progress.
Lead the implementation of performance management systems to enhance overall efficiency.
Oversee monthly data reporting to ensure accuracy and timely deliverables.
Skills & Technical Proficiency:
Strong communication, writing, and public relations skills.
High attention to detail and ability to thrive in a fast-paced environment.
Proficient in Microsoft Office Suite (Outlook, Word, Excel, OneDrive, PowerPoint) and cloud-based tools such as Dropbox, DocuSign, and Adobe.
Qualifications:
Bachelor's degree in Business Administration, Management, or a related field.
5+ years of experience in executive support, strategic planning, or operations management.
Proven experience in a leadership or Chief of Staff role within a fast-paced organization.
Strong leadership, decision-making, and problem-solving abilities.
Experience managing and mentoring teams, with a focus on performance and efficiency.
Proven ability to manage relationships with internal and external stakeholders.
Experience overseeing projects and driving organizational efficiency.
Excellent verbal and written communication skills, with experience drafting high-volume professional correspondence.
Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
High attention to detail with strong analytical and organizational skills.
Aptitude for learning and adapting to new technologies and software.
Job Type: Full-time
Pay: $80,000 to $90,000
Benefits:
Health insurance
Paid time off
Holiday Pay
Dental insurance
Life insurance
Vision insurance
Schedule: 40-50 Hour/Week/Weekend availability
Work Location: In person (Full time Onsite only)(Not a remote position)
$80k-90k yearly 2d ago
Senior Solutions Architect (RapidScale)
Cox Communications 4.8
Florida City, FL job
At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. As a Senior Solutions Architect at RapidScale, you will serve as a strategic advisor, connecting complex multi-cloud technologies with the evolving business needs of our clients. Working closely with the sales organization, you will lead discovery engagements, develop business-aligned solution strategies, and design hybrid and multi-cloud architectures - consistently prioritizing measurable outcomes over individual technologies. In this role, you will maintain deep expertise across RapidScale's hosted solutions while providing high-level guidance on our public cloud services. You will also be responsible for effectively coordinating with our public cloud specialists, ensuring seamless engagement for advanced discovery and solution design when client requirements call for public cloud-focused architectures. Key Responsibilities Client Discovery & Consulting Lead technical discovery engagements with customers to uncover business goals, pain points, and drivers. Translate requirements into tailored, outcome-focused cloud and infrastructure solutions. Run workshops, whiteboarding sessions, and stakeholder interviews. Balance breadth and depth , knowing when to go deep on architecture vs. when to focus on business outcomes based on the different customer personas you encounter in each customer engagement. Solution Architecture & Design Architect hybrid and multi-cloud environments, aligning with performance, availability, security, and compliance needs. Represent our hosted cloud and other core offerings at a deep technical level , fully scoping, architecting, and presenting solutions comprised of these services. Represent our public cloud offerings at a high level , identifying customer needs that dictate a public cloud solution, and pulling in public cloud specialists as needed for deeper scoping, solutioning, and presentation of these solutions. Collaborate to architect multi-cloud and hybrid cloud solutions across both hosted and public cloud service sets, ensuring the best alignment with customer outcomes. Collaboration & Leadership Act as the technical lead throughout the sales cycle, from discovery to hand-off. Collaborate with sales, product, and specialist teams to align solutions with account strategy. Participate in RFPs, solution reviews, and scope definitions. Security and Compliance Design security architectures including MDR, SOCaaS, IAM, SIEM/SOAR, and vulnerability management. Ensure solutions align with compliance standards (HIPAA, PCI, GDPR, ISO, NIST). Networking & Connectivity Design secure, high-performance networks integrating SD-WAN, VPN, DNS, TCP/IP, and firewalls across on-prem and cloud environments. Technology Evangelism Stay current on emerging tech (cloud, AI/ML, automation, cybersecurity) and translate innovation into business strategy. Educate clients and internal teams on current and future-state capabilities. Translate innovative technology solutions RapidScale does today and roadmap item to show clients current and future business outcomes. Qualifications Minimum A BA/BS Degree with 6 years of experience, or a MS Degree with 4 years of experience, or a Ph.D with one year of experience, or 10 years of overall experience without a degree Professional Level Public Cloud Certification (AWS, Azure, Google) Demonstrated experience working in the context of a sales team Strong presentation, written and verbal communication skills Preferred Excellent communication and presentation skills with the ability to articulate complex technical concepts to nontechnical stakeholders. Hosted Cloud / Traditional IT : Deep knowledge of private cloud and data center architectures (VMware, Citrix, storage, networking) Public cloud: High-level knowledge of AWS/Azure/GCP, how they differ from traditional IT approaches, why businesses use them. Security and compliance : Experience with managed security services and designing secure, compliant architectures. Networking : Strong understanding of hybrid connectivity, SD-WAN, VPN, DNS, and firewalls. Storage, Backup and DR : Design experience with SAN and NAS, backup and data protection approaches, technologies and approaches for replication and disaster recovery. DevOps & Automation : Familiarity with CI/CD pipelines, IaC, and modern deployment practices is a plus. USD 129,400.00 - 194,000.00 per year Compensation: Compensation includes a base salary of $129,400.00 - $194,000.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $52,800.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. d24ad0b8-823f-4e68-a892-2986ccdf7392
$129.4k-194k yearly 1d ago
Engineering Technician
L&T Technology Services 3.6
Clearwater, FL job
** PAY RATE: $33/hr
** MUST BE US CITIZEN
Worker will be training on 1st shift (6am-230pm) for 30-60 days, depending on how long it takes the worker to pick up the training, then transition to weekend shift (6pm-630am) Friday through Sunday.
1. Do you have a HS Diploma/ GED and are a US Citizen?
2. Do you have a minimum of two years experience with general test equipment including oscilloscopes, digital multi-meters, and power supplies? (all three)
3. Do you have any formal technical training from an educational institution or the US military?
4. Are you self-motivated and able to work with little supervision, consistently taking the initiative to get things done before being asked by others or forced by events?
5. Are you able to keep detailed test logs, follow detailed test procedures without error, and pass along information verbally and written?
Performs hands-on diverse technical tasks related to testing Inertial and Guidance Electronics products. In addition to hands-on testing across a wide variety of environmental conditions, the Technician will assist in preparing test documentation and reviewing test work instructions and procedures. This job entails dynamic, thermal, and functional testing. It includes the ability to set-up, program, and operate special test equipment for the program to perform Acceptance Test Procedures. It also requires lifting and handling fixtures as well as the ability to handle and manipulate delicate inertial hardware and circuit card assemblies. Must be able to keep detailed test logs, follow detailed test procedures without error and provide daily pass-along shift information (both verbal and written documentation). Key Responsibilities · Execute on cleanliness/standardization, Safety, equipment/lab maintenance and Operating System tasks on a daily basis; demonstrate commitment to continuous improvement. · Daily interaction with both test
technicians and engineers. Communication and Teamwork skills are extremely important.
YOU MUST HAVE
· High School Diploma or GED
· Due to Government regulations, U.S. Citizenship is required
· 2+ years of experience with General Purpose Test Equipment (i.e. Oscilloscope, DMM, Power supply, Dewetron, data acquisition devices)
WE VALUE · Familiar with computers/computer applications (i.e. Word, Excel,)
· Be able to find effective solutions based on root causes; and apply six sigma procedures. · Sound technical judgment and opinions.
· Good interpersonal skills with ability to work effectively with other individuals in a team or project setting.
· Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events.
· Ability to consistently make timely decisions even in the face of complexity, balancing systematic analysis with decisiveness.
$33 hourly 1d ago
Construction Superintendent
CPS Outdoors 4.0
Miami, FL job
CPS Outdoors specializes in designing and building exquisite custom pools and outdoor spaces that combine elegance, functionality, and durability. Our passion lies in creating luxurious outdoor experiences that meet the unique visions of our clients. With a strong reputation for quality craftsmanship and attention to detail, we transform ordinary outdoor spaces into breathtaking retreats. Based in Miami, FL, CPS Outdoors takes pride in delivering exceptional results tailored to our clients' needs.
Role Description
This is a full-time, on-site role for a Construction Superintendent located in Miami, FL. The Construction Superintendent will be responsible for overseeing day-to-day operations at construction sites, ensuring projects are completed on time and within budget. Responsibilities include managing workers, ensuring safety protocols are followed, coordinating with subcontractors, monitoring project timelines, and maintaining quality control. The role also involves routine inspections and effective communication with clients and the project management team.
Qualifications
Proven experience in Construction Site Management and implementing Construction Safety protocols
Strong Organization Skills to manage multiple tasks and ensure project deadlines are met
Proficiency in Budgeting and tracking expenses to ensure cost-effective project execution
Project Management experience, including coordinating teams and maintaining quality standards
Exceptional leadership, communication, and problem-solving skills
Familiarity with local building codes and regulations
Ability to work collaboratively with diverse teams and vendors
Swimmimg pool construction preferred
$58k-81k yearly est. 3d ago
Senior Program Specialist
Tyto Athene 4.2
Doral, FL job
Tyto Athene is searching for a Senior Program Specialist who will possess the knowledge and capability to apply emerging technology and strategic understanding to work, develop, and communicate strategic vision to all Joint Directorates, academia partners, and foreign mission partners in order to:
Responsibilities:
Apply capabilities such as graph, store, RDF Triples, Location Based Intelligence, AI/ML, Data enrichment pipelines, and GIS systems.
Provide technical, operational and intelligence advisory support that enable the command, its subordinate units, and other strategic and operation partners to integrate within a technology platform.
Provide specialized expertise during the planning and execution of military exercises and operations.
Conduct briefings and debriefings related to technology integration, task management and migration.
Create system architecture, overview, implemenation, product example briefings for use at both internal and external events to include the public.
Create and maintain project milestones and roadmaps.
Mentor Train, and advise senior leadership.
Working knowledge of ESRI ArcGIS Enterprise systems.
Replace, modernize, and protect future network equipment
Be an advisor to the program manager and a trusted consultant on J2 areas of expertise.
Qualifications
Required:
Holds a Master's Degree or minimum 11+ years experience supporting DoD and/Interagency organizations.
Demonstrated experience in the early adoption of technology, comprehension of emerging technology and SC strategic with cross functional technology.
Desired:
Master's Degree with 15+ years of engineering experience
Possess current Information Technology Infrastructure Library (ITIL) Certification
Possess a Security+ (SEC+) and/or other Information Assurance Technical (IAT) II Level Certification
Clearance:
Secret Clearance required, Top Secret w/ SCI poly eligibility desired
Location:
This position is on-site w/ about 25% CONUS travel
About Tyto Athene
Compensation:
Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $150,000-$175,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
$150k-175k yearly Auto-Apply 14d ago
Deli Shift Leader
Pilot Company 4.0
Ponce de Leon, FL job
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Deli Shift Leaders are responsible for supervising team members in the hot deli area. Along with providing excellent guest service, they are to assist the Deli Manager by ensuring that food in the hot deli is fresh and the area is kept clean and well stocked. The ideal candidate for this position will have a basic knowledge of food safety standards and have experience in the food service industry.
Pay Rates Starting between: $15.70 - $23.33 / hour
Qualifications
Experience in a similar position, especially with a restaurant or foodservice background
Incredible customer service skills & the ability to help maintain a customer focused culture
Ability to maintain equipment according to food safety standards
Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
Must be able to work a flexible schedule of nights, days, weekends, and holidays
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
Google Maps requires functional cookies to be enabled
$15.7-23.3 hourly 1d ago
DAS Technician-South Florida
Communication Technology Services (CTS 4.2
Pompano Beach, FL job
Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise.
We are seeking DAS Technicians for work in the South Florida region. Must live within a commutable distance to Pompano, FL. Regional travel is a requirement of this position.
We are open to ENTRY LEVEL candidates and will provide on-the-job training or Technician II/III with some DAS experience. 50%-75% of travel within the South Florida area is required.
If you think you may have what it takes, apply today!
JOB DESCRIPTION
The Technician position will be working on the install of the DAS system in the field. Entry level candidates require learning/training to become knowledgeable in the processes and techniques to complete the construction and testing of systems to meet CTS standards.
Responsibilities:
2 to 5 years in the industry or equivalent experience as DAS Technician I
Ability to follow direction of Field Manager/ Project Manager.
Ability to lead and direct Technicians and Apprentices in all aspects of DAS installation.
Able to manage daily installation quality and schedule.
Transporting materials.
Ability to conduct Site walk for small venues, retail stores.
Documentation of site walks for future bidding.
Competent at pulling both Coax and Fiber.
Able to accept direction, but also able to make good decisions when left to work un-supervised.
Expert at Coax Cable Termination.
Proficient with PIM & Sweep Testing of both Coax & Fiber.
Competent at operation and understanding of all functions of Anritsu Site Master, test equipment.
Basic Understanding of frequency band, protocols and terminology.
Possess a good level of building code knowledge to be able to do a fully compliant installation.
Reading the IBW Design documentation and understanding the different installation components.
Competent with Fusion splicing and fiber optic testing.
Begin understanding troubleshooting philosophies and procedures.
Understanding commissioning and tuning philosophies.
Ability to collect data / pictures for closeout package.
Basic understanding of all CTS Products and Services.
Manage timesheets of team as needed.
Valid Driver's License & an unblemished driving record if a company vehicle is issued.
Physical ability to do the following: carry tools, materials & ladders; climb ladders, lift up to 50lb as-needed, and complete any other physical tasks required in this role.
Pay rate of $20-30 hourly commensurate with experience
This is full time, salaried position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays and 401K.
PI6d140a12b669-26***********1
$20-30 hourly 2d ago
Technical Support Services Manager
Tampa Microwave 3.9
Clearwater, FL job
Tampa Microwave is a leading manufacturer and supplier of Manpack & Fly Away satellite terminals designed and built for the expeditionary user community to guarantee communications connectivity in the most austere environments. Tampa Microwave primarily serves Federal and Department of Defense markets.
We are seeking to fill a hands-on Technical Support Services Manager position located in our Clearwater, FL location. This position reports to the Director of Operations.
Please note- This position is not an IT or desktop support role. It focuses on hardware-based technical support specific to Tampa Microwave's satellite communication systems. However, a strong working knowledge of networking principles is essential to effectively troubleshoot and support our terminals, as issues may involve network configurations, modem connectivity, and bandwidth performance in addition to hardware diagnostics.
Top Benefits
Competitive Salary
Yearly Incentive Bonus Program
Generous 401(k) program - up to 5% company contribution and 100% immediate vesting
PTO and 10 paid holidays per year
Tuition Reimbursement
Paid parental leave policy
Medical/dental/vision insurance for self & eligible family members
9/80 Work Schedule (every other Friday off)
Onsite
Responsibilities:
Manage the RMA department ensuring it has the necessary test equipment, personnel and capabilities to provide 30-day turnarounds on warranty returns and 45-day ARO turnarounds for non-warranty repairs. Manage RMA team tasks and coordinate with supporting departments as required to achieve turn-around time (TAT) metric goals.
Participate in design reviews and provide feedback regarding operability and maintainability of new products as required.
Operate Tampa Microwave's Help Desk by answering phone calls and emails and logging reported problems in the help desk ticket tracking system. Solving Tier 1 (e.g., basic training, assembly, terminal operation, terminal documentation) problems and referring Tier 2 (e.g., complex network configuration and bandwidth issues) and Tier 3 (e.g., potential terminal design defects) issues to Systems Engineering or Design Engineering for resolution.
Participate in the development and publishing of terminal O&M manuals and other documentation to facilitate the use of our terminals.
Participate in drafting and publishing Technical Bulletins as required to inform customers of issues affecting the maintenance and repair of our terminals also including End-of-Life (EOL) and End-of-Support (EOS) documentation for products no longer being produced or supported by Tampa Microwave.
Maintain professional relationships with customers to ensure good communication and a continuing flow of new and follow-on business.
Provide RMA data to TM Engineering, Quality, and Program Management departments as required to support ongoing efforts and programs. Participate in RMA status meetings and provide scheduled updates as requested.
Develop best practices and tools for RMA project execution and management.
Complete other tasks assigned by company management as required to support the delivery schedule.
Coach, mentor, motivate and supervise team members. Influence them to take positive action and accountability for their assigned work. Identify and resolve issues and conflicts within the project team.
Specify the contents and maintain documents posted on the Technical Support page of the Tampa Microwave website.
Maintain and operate all hardware and software required to provide X, Ku and Ka bandwidth / network services to Operations and Business Development.
Manage Systems Test team and work with Operations Manager and Test Manager to identify and manage priorities.
Supervisory Responsibilities:
This position carries out supervisory responsibilities in accordance with the organization's operating policies and applicable laws. Responsibilities include workforce/staffing plans, ensuring staff is performing to expectations, interviewing, hiring, training, and developing employees; planning, assigning, and directing work; preparing performance appraisals, rewarding, and providing for employee discipline when required; addressing complaints and resolving problems. Active mentoring and development of staff is critical element of the supervisory responsibilities. Maintain a high ethical standard of practice, including compliance with all company procedures
Qualifications:
U.S. Citizenship required.
Four-year degree in Business or equivalent experience desired.
A minimum of eight years' experience with Defense communications hardware and systems in the communications field and in positions of increasing responsibility and include experience managing personal work in a technical field.
Technical training in communication system operation, maintenance, and repair.
Able to work overtime as required to meet company delivery schedule.
Requires minimal to moderate travel.
Must be able to lift objects of up to 40 lbs.
Fluent in the English language - written and oral.
May be required to maintain a security clearance
Tampa Microwave is committed to non-discrimination as applicable under federal and state laws. We are an E-Verify Employer.
If you need accommodation or assistance to apply for a position with Tampa Microwave, please call Human Resources at ************.
$45k-77k yearly est. Auto-Apply 60d+ ago
Medical Assistance Instructor
HCI 4.6
Florida job
Requirements
SKILLS/COMPETENCIES/QUALIFICATIONS:
At HCI, faculty delivers courses that are part of standard academic programs. Faculty Members are responsible for ensuring a quality education for students in their course and programs.
All faculty should, at a minimum, have the degree required for the specific discipline and have experience and appropriate credentials in their relevant area of academia according to CIE, ACCSC, and other governing bodies:
A minimum of an earned Associates degree with a major in any area of health sciences from an accredited program.
Faculty must have a minimum of three (3) years of related practical work experience in the subject area(s) taught (per ACCSC).
Currently certified in Medical Assisting (CMA, CCMA, RMA) and in active status
In addition:
All faculty will be knowledgeable in the course content
All faculty will be effective in directing and evaluating student learning and lab performance
All faculty will be prepared in Educational Theory and Techniques.
PHYSICAL DEMANDS:
The physical demands are those required in a professional office setting and higher education teaching environment, along with activities of a medical assistant: communicating with coworkers, presenting to a classroom of students, demonstrating procedures and techniques, and getting to and from appropriate classes and offices.
WORK ENVIRONMENT:
Professional office setting and clinical/lab environments: moderate noise levels; controlled indoor climate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
LOCATION:
This position is held onsite including the online portion as determined by the Program Director and Vice President of Academic Affairs (VPAA). Any changes must be reviewed by the VPAA, Campus President and Chief Executive Officer (CEO) and all final approvals must come from the CEO and/or VPAA.
$39k-66k yearly est. 60d+ ago
Veterinary Assisting Instructor
HCI 4.6
Florida job
Requirements
Skills and Qualifications:
All faculty should, at a minimum, have the degree required for the specific discipline and have experience and appropriate credentials in their relevant area of academia according to CIE, ACCSC, and other governing bodies.
Knowledgeable in the course content.
Effective in directing and evaluating student learning and lab performance.
Prepared in Educational Theory and Techniques.
Computer literacy skills including functional knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Teams, Outlook, etc.).
A willingness to follow high ethical standards.
Education/Experience:
Minimum of an earned Associate's degree with a major in any area of health sciences from an accredited college or university or equivalent (Required).
Minimum of four (4) years of related practical work experience in the subject area(s) taught (per ACCSC) (Required)
Current and active Veterinary Technician certification (Required)
Physical Demands:
The physical demands are those required in a professional office setting and higher education teaching environment, along with activities of a veterinary professional: communicating with coworkers, presenting to a classroom of students (virtual classrooms for on-line), demonstrating procedures and techniques, and getting to and from appropriate classes and offices. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.
Working Environment:
Professional office setting: moderate noise levels; controlled indoor climate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Location:
This position is an onsite position.
This position will be based out of:
? West Palm Beach (Main Campus)
? Fort Lauderdale (A Branch of West Palm Beach)
Any changes must be reviewed by the Vice President of Academic Affairs and President/Chief Executive Officer (CEO). All final approvals must come from the President/CEO.
$23k-28k yearly est. 18d ago
Cashier
Pilot Company 4.0
Ponce de Leon, FL job
Pay Rates Starting between: $14.00 - $17.35 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day for every type of guest - whether it's the professional driver stopping for a clean shower, the commuter grabbing their morning coffee, or the vacationer needing their go-to snack along their journey. We embrace and celebrate our diverse guests and team members, who fuel creativity, innovation, and positivity. We strive to make every stop on your career journey - and our guests' journey - a great one!
Also, there are a number of opportunities to work in other roles within our travel centers and restaurants so while we may be hiring for a specific role, we always look to train and offer experience for other roles we have.
We hope your next career stop is with us! Join our team and start your journey with Pilot Flying J.
BENEFITS
Weekly Pay
15 cent fuel discount
Free daily meals
$10 low-cost health plans (for full-time team members)
Paid time off
Family leave
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Provide guests fast, friendly, and clean service
Maintain inventory
Operate cash registers
Maintain the overall appearance and cleanliness of the restaurant
Provide excellent guest service
Qualifications
Required Qualifications
Incredible guest service skills and ability to maintain a guest focused culture
Ability to complete accurate sales transactions
Ability to use computers, telephones, and other equipment as needed
Ability to work as part of a team
Preferred Qualifications
Experience in a similar position
Ability to work a flexible schedule of nights, days, weekends, and holidays
Additional Information
Wellness Program
Reward and Recognition Program
Professional development
401(k) retirement savings plan
Paid parental leave
Adoption Assistance
Flexible Schedule
Full and Part Time positions available
Job Location
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$14-17.4 hourly 1d ago
Lead Food Services Team Member
Pilot Company 4.0
Marianna, FL job
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
The purpose of this job is to provide operational support to the restaurant management team. Position will supervise restaurant activities during non-peak service hours and other hours as needed. Responsibilities include:
Maintains Brand and PTC restaurant operational standards
Executes shift plan
Follows up assigned tasks
Assists management team
Works hourly positions
Monitors food prep and register procedures and cash handling policies and processes
Accountable for hospitality and Speed of Service (SOS) goals at all times according to Brand and PTC Hospitality standards
Provides direction to team members during shift
Ensures restaurant cleaning processes and methods are followed
Monitors labor usage and break policy according to Blue Cube
Adheres to restaurant plans/objectives as set by Restaurant General Manager
Assists with training and cross training of team members as directed
Adheres to all Brand and PTC processes and policies
Monitors register procedures and cash handling policies and processes
Maintains safe working conditions by following all safety and security policies and processes
Ensures all team members are adhering to Brand and PTC's dress code standards
Follows all Brand maintenance processes and methods
Advises Restaurant General Manager as to performance/discipline problems
Ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
Ensures compliance of Brand and PTC marketing and ensures products are available and fresh
Works hourly positions
Other duties as assigned by management
Pay Rates Starting between: $14.00 - $20.13 / hour
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
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$14-20.1 hourly 1d ago
Project Manager II
Communication Technology Services Inc. 4.2
Pompano Beach, FL job
Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking an experienced Project Manager to support our South Florida market. This position includes 25% of regional travel.
This is an exceptional opportunity to join the CTS Team! We are a dedicated, hard-working team of like-minded individuals who are changing the industry and on the front line of the future of cellular services, the Internet of Things (IoT), SDLAN/Fiber-to-the-edge and similar technologies. We offer our customers custom, carrier-grade in-building and campus connectivity solutions for enterprises and mobile network operators, solving and managing the most complex networking challenges in the U.S. We are seeking key contributors to fuel our continued growth and expansion. If you think you may have what it takes, apply today!
QUALIFICATIONS:
Bachelor's Degree or equivalent work experience
Three (3) to Five (5) years of project management experience in Cellular, Structured Cabling or Telecom field with strong technical background. Preferably in the fields of telecommunication or engineering
Must have managed DAS or Structured Cabling construction and Customer-facing project management experience
Advanced knowledge of Telecommunications and/or Wireless Project Management
Ability to interpret blueprints and other project documents; familiar with IBWave
Ability to define and track project financials
Ability to interpret and create project schedules
Ability to manage multiple projects / multiple Subs and/or crews simultaneously
Ability to “think outside the box” and meet customer deadlines, perform as the “go-to” person for other CTS /customer issues
Strong verbal and written communication skills
Strong computer skills, Bluebeam, Microsoft Office suite (Excel, Word, Power Point, MS Project, Visio)
Proven ability to work in a fast-paced environment and adapt quickly to change
Must be a self-motivated individual with ability to work independently and in team environments with a positive attitude
Must be able to travel within region with valid driver's license
JOB DESCRIPTION:
As part of the South Florida Operations Team; the Project Manager is responsible for overseeing Pre-construction activities, Construction/Implementation, System Commissioning/Integration and Closeout of Wireless In-Building Networks. The PM or “Project Owner's” responsibilities includes, but not limited to: Safety, Quality, Finances, Schedule and Communication.
RESPONSIBILITIES:
Review and verify project design, scope and quote with the “Proposal Owner” while defining stakeholders, project goals, task, constraints, risks, timelines and deliverables
Maintain comprehensive project documentation using CTS' cloud-based file system
Identify and manage project dependencies and critical path
Determine and assess the resources required to complete project scope, to include: subcontractors, technicians, CAD or Design Center, system performance or National Team support
Develop project schedules, job trackers, safety plan, submittals and any necessary support documentation to ensure project success
Set and continually manage project expectations with internal operations team and project stakeholders
Ensure and deliver Quality of workmanship and positive financial outcome for each projects managed
Attend in person or virtual team/stakeholder meetings
Perform site visits for pre-construction, QA/QC, punch walks and/or to ensure documentation captured for customer deliverables and scope adds
Work with Purchasing Dept. for material/equipment and subcontractor PO releases
Conduct subcontractor scope reviews, as needed
Deliver daily project updates with completion tracking
Track and updated project financial health weekly, using internal databases and field completion tracking
Verifying monthly billing and vendor payments working with our regional office
Proactively manage changes in project scope, schedule and job health, identify potential issues and devise course of action.
Develop cost estimates for identified scope changes
Ensure Regional Director/Operations Manager and customers are promptly aware of issues that will impact project completion or budget.
Creation and tracking of RFI's, Submittals and Cost Logs
Ensure all project teams are adhering to proper safety protocols (JSAs, Daily Safety Meetings, Tool Box Talks, PPE) and have the proper tools/equipment to complete the defined tasks safely
Ensure installation quality is being kept to the highest standards.
Track project milestones and coordinate post construction activities, such as: system commissioning, integration, optimization, data collection, inspections or acceptance testing
Manage project deliverables, closeout package completion and customer delivery in a timely manner
Coach, Mentor, Motivate and supervise project team members and subcontractors, and influence them to take positive action and accountability for their assigned work
Build, develop and grow business relationships vital to the success of the project
Continuously improve project management practices based on lessons learned in the design and implementation process
Salary 100-115K commensurate with experience
This is full time, salaried position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays and 401K.
PIf37dc3c1330a-26***********9
$61k-90k yearly est. 2d ago
Configuration Manager
The Will-Burt Company 3.6
Vero Beach, FL job
The Configuration Manager is a key technical position for the company and requires collaboration with several other departments within the business. This position will work directly with the team of Engineers and Designers, and will report directly to the Director of Engineering. The Configuration Manager (CM) will provide engineering product configuration assistance to our engineering team, manufacturing team, quality team, as well as and supplier personnel and external customers. He/she works on own initiative under general supervision. Performance at this level requires a solid grounding of company products, processes and technologies. Working cross-functionally he/she will ensure that the highest level of quality, integrity and performance are maintained with strict adherence to all company policies and procedures.
Duties and Responsibilities: Responsibilities of the Configuration Manager are multi-faceted and requires the ability to multi-task at a high level. Work is done in a team environment to achieve quality and delivery targets while supporting various product integrations, new product introductions and current product improvement efforts. Key responsibilities of the CM are as follows:
* Validates existing bills of material (BOM) for all products, as needed
* Manages Engineering Change Orders (ECO's) detailing the necessary changes to released designs, updates BOMs, and production change requests
* Manages data within ERP system including developing part numbers, descriptions, cross-references, costs and other inputs, as required.
* Serves as Administrator of the EPDM "Vault" where critical data such as models and drawings are stored
* Collaborate with Engineering Manager on design process development initiatives, design architectures, department workflows and structure, etc.
* Collaborates with Designers to develop build packages (drawings) for review and release to our production team and outside suppliers.
* Takes ownership of Manufacturing Problem Reports (MPR's) process to document changes during the manufacturing process and collaborates with other departments to finalize and implement the changes as documented and/or built.
* Coordinates and schedules design gate meetings for all projects with internal personnel, as well as with external customers.
* Takes detailed meeting minutes for all design gate meetings, to include notes, action items, changes, etc.
* Ensure that build drawing releases are in compliance with the appropriate Aluma Tower Engineering Standards.
* Manage work to meet program schedules and team metrics.
* Participates in process improvement and support corporate initiatives.
* Be accountable to the Engineering Manager in all configuration management issues and policies.
$83k-125k yearly est. 60d ago
Subject Matter Expert (INTERNAL ONLY)
Atento 4.4
Atento job in Miramar, FL
Job Description
Propose a functional operational structure to deliver the following outcomes:
Manage and Report Pillar Performance - (Supervisors)
Have good product knowledge to apply root cause analysis and provide support to agents in handling difficult/escalated cases/tickets.
Drive team's efficiency and proficiency through 1:1 coaching sessions & quartile management approach based on observations and QA evaluation results.
Report updates (highlights low lights, help needed) items.
Report performance trends and drivers of such trends.
Work closely with workforce to ensure tickets are handled within SLA.
Manage ticket queue/assignment when WF is out of shift.
Communicate such reports with TikTok counterpart.
Subject Matter Expert per Pillar - (Senior Agents)
Master the process and procedures discussed in training.
Answer questions and provide support to specific pillar related questions from both sites.
Have good product knowledge to apply root cause analysis and provide support to agents to close tickets.
Communicate such “product specific updates/issues” with TikTok counterpart
Train Incoming agents per pillar - (Trainers)
Expert POC that has the skills to conduct training and would have expertise on the assigned pillar.
Ensure that the structure covers both Miramar and Barcelona sites.
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